Remote system disconnected after installing MAX 4.7.3

Hello!
This topic is related to the topic you can find here.
In order to repair the Regional Settings issue in Windows (XP in my case) I used the System Configuration 1.1.3 update and it seems to work. I changed the Regional Settings to my local and installed the update. Silverlight does not crash anymore, so that is fixed. However, this created a new issue:
Now my remote devices (NI-1742 and NI-1746) status is always "disconnected". The devices are connected to a different subnet than the development computer. Pinging their IPs showed that they are there. I can connect to the cameras using the Real-time Project. However, in MAX the remote system status remains "disconnected". I tried to delete and re-create the devices in MAX but that did not work either.
I also tried the latter with Windows firewall on and off and updated the software with NI Update Service. On an another computer, which has not had the update yet, I can connect to and modify the devices.
In addition, I completely reinstalled the development system, but the issue persists.
Kind regards,
Mart
Solved!
Go to Solution.

Hey Mart,
It looks like this may be related to a possible bug introduced in MAX 4.7.3. I've uploaded Juurma.zip to our FTP site. Please obtain this .zip file by navigating to ftp://ftp.ni.com/outgoing.
This .zip file contains a patched version of mxRmCfg.dll. First, close all NI software and stop the NI System Web Server service and all its dependencies (you can get to your services by going to Start->Run and typing in services.msc). Then, navigate to this directory: C:\Program Files\National Instruments\Shared\MAX\Bin
You will need to rename the existing mxRmCfg.dll to mxRmCfg.bak, and copy the new version to that location. Restart your system, open MAX, and see if you can connect to and view your targets.
If this resolves your issue, PLEASE post back in this thread indicating as much. If not, let us know and we'll continue to investigate. Note that items on our FTP server will be removed after 48 hours, so let me know if you're unable to get that file in time
Justin E
National Instruments R&D

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Remote system disconnect​ed after installing MAX 4.7.3

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