Removed History and lost gmail. Now Google won't let sign onto my email account; it treats me as a new account and says somebody already has this address!

removed history...now Google won't let me get to my email account. It wants me to create a new email address!

Aye you absolutely sure you are using the correct account name and password ?
Ordinarily just clearing History will not prevent you using webmail.
If you use the History option to forget about the site it would clear everything from the History of that site including: cookies, the site address and the login details
* As explained here [[Delete browsing, search and download history on Firefox#w_how-do-i-remove-a-single-website-from-my-history]]'''_how-do-i-remove-a-single-website-from-my-history'''
** Other options clear fewer items: <s>[[Forget button - quickly delete your browsing history on Firefox]]</s> wrong article link [[Delete browsing, search and download history on Firefox#w_how-do-i-clear-my-history]]'''_how-do-i-clear-my-history'''
In fact recording all the details then using the forget site option can be a good trouble shooting step to gain access to a site. Or try an alternative browser.
If someone has taken control of your account you will need to that up urgently with Google. You will need your security details to hand. You may also need to consider what else may be compromised
* For gmail security problems see https://support.google.com/mail/answer/50270?hl=en

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I downloaded an album and it wouldn't let me play a few songs, so i deleted the entire album to try and redownload it, now it won't let me...help?

I downloaded an album and it wouldn't let me play a few songs, so i deleted the entire album to try and redownload it, now it won't let me...help?

Did you remove the entries from your library, or just the physical files?
Delete the entries, close and reopen iTunes, select iTunes Store in the left column, then Purchased in the quick links section. Your missing songs should be listed under Music > Not on his Computer.
tt2

So I just updated to the newest update that was available for safari and iTunes but now it won't let me go on the Internet using safari and it also won't let me sync my songs ,,,,,it takes forever to back up my iPad AND my iPod so what can I do ?

So I just updated to the newest update that was available for safari and iTunes but now it won't let me go on the Internet using safari and it also won't let me sync my songs ,,,,,(it takes forever to backup my iPad AND my iPod) so what can I do ?

If you're on windows try the following:
This worked for me an hour ago and has allowed me to sync ok. Still haven't tried downloading the new version 5 to the phone yet as I'm still backing up photos etc just in case.
1. Quit itunes
2. Start an elevated command prompt (Start Menu -> All Programs -> Accessories -> right click Command Prompt -> Run as Administrator)
3. Once in the command prompt type the following 3 words starting where your cursor is flashing: netsh winsock reset
4. press ENTER
5. Reboot your machine
6. Restart itunes & connect device to sync
7. Good luck

My 5s died and needed recharging. now it won't let me in without a passcode which i didn't use or don't remember.I can't restore from backup since find my phone was activated. Any ideas ?

Anyone help ?

Use a computer and log into your iCloud account and turn off Find My iPhone on your iPhone. Then Restore it in iTunes.

I entered my credit card a few weeks ago and now it won't let me download/update any apps, Also when i typed the secruity code and everything else CORRECTLY it said change the method? Help me with this.

I need to start to update my apps for my assignments.!

Accepted form of payment
http://support.apple.com/kb/HT5552

HT1918 how do i unverify my daughters email accounts from my itunes.. trying to set up their own accounts now but won't let me use their email addresses?

how do i unverify my daughters account from mine as now want to set up their own apple id's with these email addresses??

Reset your password
*https://account.services.mozilla.com/forgot
*https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information
How do I manage my Firefox Sync account?
*https://support.mozilla.org/en-US/kb/how-do-i-manage-my-firefox-sync-account

Hey yall.. I lost everything from my mac from a data encrypted error and now it won't let me download Lightroom off of the disk again onto my new mac. What should I do?

Hey yall.. I lost everything from my mac from a data encrypted error and now it won't let me download Lightroom off of the disk again onto my new mac. What should I do?

Hi Brennacoyle,
Can you please share the error message that you are getting while trying to download on the new MAC ?
Cheers,
Kartikay Sharma

My 4th gen ipod won't backup after it froze during a software update to 4.3.5. I had to cancel the backup at the start of the update and now it won't let me backup to my computer, freezes during backup or says my backup is corrupted.

I pressed 'X' during a backup after it froze during an update to software 4.3.5 and now it won't let me backup on my computer. Does anyone have any ideas? It either freezes during backup or says my 'backup is corrupted' or 'I cannot backup on my computer'. I have had to abort quite a few attempted backups since the initial problem, which I think has made it worse. I have already tried restoring my ipod, deleting the aborted backup from my preferences/devices in itunes and deleting it from my user/appdata/etc on my PC hard drive. Any ideas what to try next?

After hours of frustration I eventually decided to restore. I lost my apps, but i didn't have many and was able to reinstall them for free. During the restore it updated my ipod to the latest software 4.3.5, which i think may have caused the initial problem, but the backup issue remains. Sometimes it stops me from syncing and other times it allows me to skip the backup, but still says that i can't backup on my computer. I'm worried that it has done something to my computer as it took me six hours to do a Bullguard scan, which only normally takes about an hour. The scan didn't come up with any viruses, but it stalled at system32 for ages. The only other thing that i can think of is that a demo CD I uploaded may have caused a problem. iTunes couldn't find a track listing for it but gave me a few different options. i thought I had to choose one to continue, so did that then changed the track details to the correct tracks. I'm now worried that may have introduced an issue or caused a glitch in iTunes. How paranoid am I sounding?

I updated iTunes 10.3.1 today, and now it won't let me open itunes it keeps saying error 7 (windows error 14001) and also says (apple mobile failed to start verify significant privileges to start system services)

I updated iTunes 10.3.1 today, and now it won't let me openitunes it keeps saying error 7 (windows error 14001) and also says (apple mobile failed to startverify significant privileges to start system services) I have unstalled it severaltimes, tried repairing it also switched off all security software and checkedall files are deleted in local disk (program file) but still no look. Please cansomeone help

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
Regarding AMDS failures there is a hint in another thread that disabling the Windows Firewall before attempting to reinstall may help, otherwise take a look at the steps outlined in this post. Re: Can't install iTunes 12.1 on Windows 7 64-bit. I know they look a little daunting, but the process of generating the logs themselves isn't that hard to do. Extracting useful information from them is still a challenge but maybe something will leap out. If you want to post the log for the failed components for me to have a look at here or in the other thread please edit out any personal information, particularly your email address, first.
tt2

I never put security questions on my apple I'd and now it won't let me buy anything with my money it keeps asking me for the answers that I don't know

I never put security questions on mt apple I'd and now it won't let me buy anything with my Money I need help A.S.A.P

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

TS1814 I have an iPhone 3GS and was trying to restore it. Now it won't let me activate my phone and my itunes tells me I have no SIM card inserted when I do. Any ideas on how to get it working again?? I'm dying without it!

I have an iPhone 3GS and was trying to restore it...
Now it won't let me activate my phone and my itunes tells me I have no SIM card inserted when I do.
Any ideas on how to get it working again?

This means that the phone was previously hacked to carrier unlock (unauthorized unlock), and when you restored, the hack was removed and it became re-locked to its original carrier. It will now accept a SIM card only from that carrier.
Your only option is to contact the carrier it's locked to and enquire if they will provide authorized unlocking. Not all carriers will unlock and those that do usually have requirements and qualifications - i.e. you have to be a current or former customer in good standing.

InDesign CC kept crashing so I uninstalled and now it won't let me install. Why?

InDesign CC kept crashing so I uninstalled and now it won't let me install. Why?

Try using the Adobe Cleaner tool to remove the remnants that may be left from your earlier installation:
Use the CC Cleaner Tool to solve installation ... - Adobe

I bought Aperature and PS from a university store, not under my apple username, now it won't let me update it to work with Yosemite because it isn't hooked to my username. how do i fix it and get the upgrade

A few years ago or so i bought Aperture and Photoshop (the whole kit and caboodle) from a university subsidized store (my husband worked there and buying programs like those two, the whole Microsoft office Suite, all kinds of things) at a very significant discount, i think we paid 25$ for Photoshop vs the 400$ it was selling for on the open market.
Yesterday i upgraded most of my laptops to Yosemite (one of them I'm sure was the one that had Aperture on it, a 17in MacBookPro, its about 2 years old now, but at the time i bought it it was the highest computer apple had on the regular floor, I'm sure i could have added some stuff to customize it for extra, but basically we are talking top of the line computer. I recently just required a 2012 MackBook Air with also fairly heavy specs from a family member that was upgrading (I'm not sure why, i know they couldn't possibly be using this thing for anything beyond its capacity, its basically new, and they aren't 3D animation rendering and needed a "quicker" one).
I was very happy with the upgrade, and now it does work much more seamlessly with my iPads and my iPhone, but the whole reason i uploaded it was to work on pictures, adjust them, change the size and then print them out to include in jewelry, and Yosemite won't let me use Aperture at all, when i click to upgrade it (in the bar all it has basically old icon with a (no sign or ghost busters like sign over it) i click on it and it says, you did not buy this with your apple account name and i could not upgrade it. But it just made me click ok, and did not give me any info on how to upgrade it. i do physically own it, or my husband does, I'm not sure to whom it is registered, but sholdnt i still make it able to work with this new operating system, even if not through regular "software updates" it used to always be asking me to upgrade "word" and i got that in the same way, so what is the issue and what do i do to get it to work on this new system?

Wow that was really quick, thank you so much. Im not sure at all which version it was because i said it was around 4 years ago he bought it. I know it isn't under his username, since he's a PC person (ugh) so i know its probably registered to one of our actual names. isn't there some way to look it up since we did register it, because I'm not even sure where the disks are from when we bought it (we've moved a lot and also have two storage lockers, i know i would have kept it with other disks) but my cd rom drive is actually broken on my computer as well ( i think it got stepped on and is now squished and won't eject or run disks.)
So is there anyway they can look up that its registered to one of our names since we did register it when we bought and installed it, or do i really have to find the disk with some sort of proof of purchase (i know there would be no receipt after all this time)
either way, ill do what you suggested to the best of my abilities and thank you so much for answering my questions, i can't even open the program as its incompatible and find out the info from that) so I'm in a bit of a pickle and your response was so thorough and it didn't seem to be posted long enough to even write a well researched response, thanks, all the best,
sarucia

I currently have my credit card on my iTunes account and when I have no money in my bank account it won't let me download the free apps even though they don't cost anything. How do I stop this so I can download or remove my credit card?

I currently have my credit card on my iTunes account and when I have no money in my bank account it won't let me download the free apps even though they don't cost anything. How do I stop this so I can download or remove my credit card?

All downloads from iTunes are tied to the account that downloaded it, you can't re-download content via a different account. You checked the spam folder on yourr old account as well as the Inbox, and depending upon how long ago you did it, have you retried getting it reset : http://appleid.apple.com, then 'reset your password' ?

I upgraded my Itunes to the latest version and now it won't let me view my library with the column browser. Can i get that back?

i upgraded my Itunes to the latest version and now it won't let me view my library with the column browser. Can i get that back? I tried using the shortcut for it and nothing happens. When I try to do it from the view menu, it shows up as something I can't click on. The new library format is driving me crazy and I just want to get back to the old library view.

We need to sort out some facts here first:
• You cannot be running Mt. Lion on your iMac G5. What Mac is it? What is the Model Identifier listed in About This Mac; More Info; Hardware Overview
• What is the model of your Epson Scanner?
• Have you attempted to scan using Image Capture, located in your Applications folder?
• Your Palm Pilot software will only run in Snow Leopard; so depending upon which Mac you have, you will either have to:
1) partition your hard drive or add an external hard drive and install Snow Leopard into it to "dual-boot" when you want to access you Palm software, or
2) install Snow Leopard Server (now available from Apple for $20 telephone orders USA & Canda only) into Parallels 8 to run your Palm software in Mt. Lion:
[click on image to enlarge]

Removed History and lost gmail. Now Google won't let sign onto my email account; it treats me as a new account and says somebody already has this address!

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