Renew your subscription message

My subscription for Photoshop Photography Program was running perfectly on my iMAC until i installed the software on my laptop running windows 7 Pro.
Now i can't open Photoshop on my iMac as always Adobe Application Manager pops up with Renew your subscription message. I tried to sign out from Creative Cloud icon in the menu bar and again signin but the problem still persist. Tried to reinstall the Photoshop app but still receive the same message.

Hi Pradeep
I checked your account as your subscription is active. Try step 2 of this help page & remove the opm.db file. Available updates not listed
If you are still having problems then try uninstalling the Adobe software using the Adobe Clean tool. You don't the older Adobe Application manager (AAM). Download the updated CC app manager and install Photoshop.
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
https://creative.adobe.com/products/creative-cloud
Thanks
Scott

Similar Messages

Renew Your Subscription Message - How do I Remove

Please Help - I have been searching online and I have not found a solution yet. I was previously a subscriber to Adobe Cloud and I found it to be not worth the money for my use. I only use Acrobat and I would rather pay for the Software outright than use the running cash cow. So, I let the subscription expire and I removed all the Software, I thought, from my computer that was associated with Cloud and this was suppose to remove the software. After several attempts still no luck.
I downloaded the Adobe Acrobat XI Trial Version to sue while I order the Software and it will not let me use it because it is forcing me to renew a subscription I don't want. How can I resolve this issue? The e-mail address I subscribed with and the account is no longer active ([email protected])..... HELP!!!!

Hi Shrek,
If you purchased the software then click on license this software and sign in with your Adobe Id and enter the serial key to activate.
Regards,
Romit Sinha

"validating license, renew your subscription, subscription now active" endless loop

this morning my creative cloud started having this problem. I launch an app, a modal screen tells me it have to validate my license, it gives me the renew your subscription screen, I hit try again, it comes back with subscription now active screen, I click continue and it starts the loop again....I just spent 45 minute with chat help, which was worthless... Anyone else have this issue?

Same thing here- it started yesterday, mid-day. I couldn't start any of my Adobe CC apps on my PC or on my Mac! I spent 2 hours on a chat session with Adobe today- constantly transferred from customer service to technical to billing, in a loop. Nobody could help. They act like they've never heard of this issue before even though a google search shows that plenty of people are having it! I never changed anything- I was just trying to use the software like I always do. All of a sudden it just wouldn't let me past the "renew your subscription" message.
My account is paid in full. I pay by credit card every month. They just billed me on 9/18. I've signed in and out of Adobe Creative Cloud probably 25 or 30 times. I've updated my payment method twice, just to see if anything would help. My account status showed account was paid up and that my plan was supposed to go until May of 2015.
After 2 hours of being passed around to various adobe people via their support chat, with no resolution, I gave up. One of their not-helpful employees actually suggested that I should "just ignore the renewal message." How can I "ignore" it when it won't let me start the software???
I had to cancel my creative cloud service. Now I have to figure out what software to use in place of Adobe's applications. Anybody got any suggestions for a good open-source or cheap alternative to Illustrator and In Design?

"Renew your subscription" Every time I open any application

Every time I open any of the CS6 products which I am using with a student subscription, I get a "Renew Your Subscription" message, even though my subscription is up to date. Clicking "try again" gives a message that it was successful, followed by the same message.
When I click license this software, and input my password, the software works normally.

Hi Mylenium, thanks for the reply.
I've already looked at that page, and there is everything checks.
I've read about a few cases with this happening in earlier releases of Creative Cloud. There seems to be a few documented cases using CS5.5 with subscriptions, which seemed to be misconfiguration on Adobe's end.

Permanently deactivated CC - access to all Adobe CS5/6 apps blocked by Adobe Application Manager. Error 11, Error 131.4. AAM Message says," Renew your subscription" Help!

Technical Support “Tshering” Changed my Adobe Account/ID, and Permanently Deactivated Creative Cloud, and told me to contact Adobe Forums if any problems uninstalling/reinstalling CS5 Design Premium (perpetual subscription) continued.
I am contacting Adobe Forums because I am still having problems uninstalling and reinstalling CS5/6(updated) software. Please help.
As I mentioned earlier in the week to several Adobe Technicians —
CI get this message attempting to access CS5/6 Design Premium Adobe software (perpetual subscription).
“Adobe Logo “Renew your subscription. Go to the Subscription Manager to renew your subscription for Creative Cloud and continue using your product uninterrupted. If you just renewed your subscription, please wait 15 minutes and try again.
You are signed in as Adobe ID: [email protected]. Have a different ID?.”
Then I get this message While attempting to open CS5/CS5.5 application.
Configuration Error
A problem has occured with the licensing of this product. Restart your computer and
re-launch product.
If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.
Error: 131:4 (Adobe Customer technical support told me to talk to Adobe Forums about this)
Or this message While attempting to open CS6 application.
Configuration Error
Please install and uninstall this product.
If this problem still occurs after restarting, please conctact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 11 (Adobe Customer technical support told me to talk to Adobe Forums about this)
Finally, Technical Support tells me to uninstall/reinstall all CS5/6 applications but the applications don’t respond and I get these messages:
• Item "Uninstall Dreamweaver CC 2014" is used by OS X and can't be opened.
• Item "Uninstall Adobe Extension Manager CC" is used by OS X and can't be opened
• Item “The alias Uninstall Adobe InDesign CS5 can’t be opened because the original item
    can’t be found” Applies to all CS6 Applications.
• Item “The alias Uninstall Adobe InDesign CS6 can’t be opened because the original item
    can’t be found” Applies to all CS6 Applications.
(Adobe Customer technical support told me to talk to Adobe Forums about this)
Here is CS5 Adobe technical specialist supplied download for CS5 Design Premium which stopped for 3 days running when only 50% done.
And - I still have my own copy of CS5/6 Design Premium (perpetual subscription) on my system which, of course, is blocked by AAM (Adobe Application Manager).
https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

Thank you Bob. Here's one of many Case #s. Your Adobe ID:[email protected]
Your Case Number:0215481994
Case Description:Billing issue
Quick description of problem:I cannot access CS5/6 application (Perpetual Subscription).
Reason (according to Adobe Forums Willi): Activated Creative Cloud subscription on 4/18/2013 while already signed on with an active CS5/6 subscription - THE CREATIVE CLOUD SUBSCRIPTION REPLACED THE CS5/6SUBSCRIPTION AND DEACTIVATED MY PERPETUAL CS5/6 SUBSCRIPTION PERMANENTLY (without my knowledge or consent as far as I can tell).
The only way I can now use CS5/6 is to PAY FOR IT AT $29. a month. Even though I already paid Adobe $1000. a few years ago for the CS5/6 Software (Perpetual Subscription).
Your Adobe ID:[email protected]
Your Case Number:0215481994
Case Description:Billing issue

Acrobat Pro IX - Getting Renew Your Subscription

Hello. I hope someone can help me with this as I've had a problem with Adobe Acrobat for a long while. I can't find a live person during the times I seem to work on my Adobe problems.
After outright purchasing a Student copy - I reloaded and rebooted and still get the Renew Your Subscription error message go to Subscription Manager.
The following occurs when I try to print to PDF in a Word Document. I have been cleared by the Storemanager and received the appropriate download and Serial #s.
I read another link that said to reload the Download manager? Is that the link that is given in the Serial number storemanager letter? because if it isn't perhaps you can direct me to where I can find this?
[email protected]
To
me
Mar 6 at 6:14 PM
Dear LON MAE CHU,
Thank you for your purchase of downloadable Adobe products.
For your records, we have included your serial numbers below.
Download Instructions:
1. Login into Your Account with the ID listed above:
* http://www.adobe.com/go/ols_edu_login/
2. Locate order #XXXXX and click on the order number.
3. In the Order Detail page, click on the 'Downloads for this Order' button.
4. Start your download by clicking on the 'Download' button.
5. Your serial number will be displayed in the download center.
6. You can log back into 'Your Account' in the future to re-download your product or retrieve your serial number. Please refer to the download policy for terms and conditions.
http://www.adobe.com/go/ols_en_download_policy
Thanks. your assistance is appreciated

Hi Lon ,
I would request you to get in touch with the support team to get your issue fixed.
http://helpx.adobe.com/x-productkb/global/service-b.html
Regards
Sukrit Dhingra

Develop Module Is Disabled. Please Renew Your Subscription To Reactivate The Develop Module.

Hi
I have a problem with Lightroom 5.5, has only happened since last upgrade. I open the develop module of LR and the message "Develop module is disabled. Please Renew your subscription to reactivate the develop module" is showing.
I have tried signing in and out of creative cloud and this makes no difference. Have tried quitting and re-opening.
Need this problem solved pretty desperately as I have work I really need to edit.
Please HELP.
Thanks
Harry

Develop module is disabled answer is here

"Renew your subscription" error

Hello,
I have been trying for days to get any of the adobe softwares to launch. I keep getting a renew your subscription window popping up from the adobe Application Manager. I see that a lot of people had the same problem on this forum but there is not a real solution. I tried this: ttp://helpx.adobe.com/creative-cloud/kb/license-this-software.html but I keep getting the same message...
Can someone help me please?
Thanks

Hi there,
            For renew your subscription error message:
            Request you to please close all the cloud applications, launch / open any one application.
            After you launch the product please click on " License the software" and then enter your adobe ID and password and it will work fine.
            In case if it does not work, try with a different browser.
            Further, still it does not work, try deleting cookies and then try the steps.
            If all the above setps does not work, you can contact adobe customer support team and they will help you with it within minutes.
Thank you.

'Renew your subscription' appears when using my CS6 program. How do I get my applications to work?

I canceled my Creative Cloud subscription last year when I chose to purchase a copy of CS6. CS6 worked fine until I went to open up InDesign and a pop-up appeared saying 'Renew your subscription'. I do not wish to renew my Creative Cloud license, and I just want to use my CS6. Any help on how I can get my applications to work? I'm on a Mac, if that helps. Thank-you!

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium

Renew your subscription loop

I updated the Adobe CC programs to 2014 yesterday and now I cannot open any programs. I get a looping "Renew Your Subscription" window. I spoke with tech support and they keep escalating the problem. It sucks to pay for something and not be able to use it. Anyone else having this problem?

>spoke with tech support
Was that telephone, or online chat?
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

"Renew your subscription" error window bug!

Its about 2 days that my creative cloud with this problem
whenn i try to open indesign, photoshop and ilustrator
im getting the pop window of "renew your subscription" i press the button try again
and he pop your subscription to creative cloud is now active ( my subscription is till december)
when i press to continue im getting back to the "renew your subscription" and this loop is like forever and ever.
I need to work and i cant!!!!
ive talk to adobe support today and still noting fix
please help me reset my subscription or something.
what can i do?

I am experiencing the exact same issue. It first started yesterday morning, nothing about my internet access or security settings have changed.
Every time I go to open any Adobe program, I get a pop up box to "Renew your subscription", saying that I am signed in to the correct account. I click Try Again, get "Thank you. Your subscription to Creative Cloud is now active. Click Continue to use your product." I click Continue, pop up box closes, then a new pop up box opens 2 seconds later with "Renew your subscription". The same cycle occurs if I click "Have a different Adobe ID?" and enter my password to sign in. I am unable to use any Adobe product.
Mac OSX 10.8.5
Subscription active.
Do not see any option to "License this Software"
No Adobe entries in my hosts file.
I am able to access https://lm.licenses.adobe.com/ successfully.

"Visit your account to renew your subscription"

Hi!
I have an alert triangle next to my balance, that on mouse-over says "Visit your account to renew your subscription". I clicked it, went to my account, but it doesn't go away.
What does it mean? Am I going to lose my Skype credit?
I only use Skype credit for international calls and I don't do so very frequently (my last call was in May), but I don't want to lose my credit nor my premium subscription.

Hi,
I just got the same notification that you referred to. I went to www.skype.com and logged in, and made some trivial updates to my profile, just to let Skype know that I was still active. After saving my updated profile and exiting the website, the warning triangle was still there, but after closing and reopening the Skype app, the warning triangle was gone. Another thing I did that might have fixed this was to make a short Skype call using my SkypeOut credit, again, just to let Skype know that I was still an active user.
Hope this helps,
Ken

Renew your subscription need a fix NOW!

Hallo, sorry if i'm a bit disappointed, but this morning none of my softwares is running. I recieved a pop up with "Renew your subscription". THERE IS NOT A LICENSE THIS SOFTWARE button. I've read everything. Logout from CC, log inn again, restart my computer. NOTHING WORKS! Here i'm on a deadline and i can't open any of my software. I want to take a snapshot of the pop up but.....unfortunately...Photoshop doesn't open. I need a fix in about one hour.
Thank you,
Roberto

So, is it possible to have a reply from someone here? From the Case opened i have no reply, from my Customer Service in Italy i have a chat till 17.00 PM and then they leave me alone because they close the office. Is there someone here that can help me in anyway? I have to know how much time i have to wait. Tomorrow morning at 12.00 i have a deadline, now i can stay awake all night long, but i need to know whta to do. I'm in trouble if i can't deliver my work tomorrow morning. What i have to say to my client? Adobe softwares have stopped to work? PLEASE FIX THIS ISSUE!
Roberto

CS6 Apps Asking to "Renew Your Subscription" for Creative Cloud, for some reason.

Hi community,
I recently purchased a retail version of CS6 Production Premium because I did not like software as a service/Creative Cloud. Unfortunately, I got a good deal and tried it for a year. I did not renew, and removed all the CC apps.
When I try to open any of the CS6 Applications, a window pops up asking me to renew my subscription to CC. This software has nothing to do with my CC membership, I purchased it in a separate, one-time retail payment. I have looked at the various other threads around and have tried all of the solutions mentioned: Including uninstalling and reinstalling, running the cleaner tools, checking the host and certificate files, no luck. I spoke to several people in several chat instances, all recommending a reinstall of software, no help.
All I am trying to do here is run some software with a serial code I just purchased from Adobe, officially. Is there a way I can just activate it offline? I tried to do it per the instructions but do not have an option to "generate a response code". Am I being punished?
Thank you in advance,
Jesse

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Renew your subscription ??!!

I renewed my subscription in my subscription manager online but my adobe application manager still pops up and says i need to renew my subscription anytime i try and launch photoshop!
I need to get work done! This creative cloud system is useless if it prohibits me from working!! Please help. n e e d t o g e t w o r k d o n e !

I'm like a kid at Christmas when I see a big update, wondering what cool new goodies it contains. :-)
I'm totally with you on that. However the point i'm trying to make is i used to have a choice when to update.
Updates can be critical and this new style of software delivery makes that part much easier to manage. However the point i want to make is that with this new style of software delivery gone are the days when i can rely on being able to use software i have on my machine already at a moments notice. I had not used PS since Oct of last year! I am a mobile developer who uses PS as a means of accessing files already completed and created by a designer. I don't need anything new 95% of the time, i just need it to work. (get color codes, isolate slices/layers for export as resources etc etc)
What if i had no network connection that day..( i live in a two horse town) as is i had to wait forever to get updated because i normally have a bad net connection in the first place. I very nearly fired up an old old laptop that i have at home with a version of PS on it from back in the day that i cannot find the serial for.
I hope you see my point.
You sir were very helpful and I appreciate that. Thanks again. I was fully kidding with my powers-that-be comment but good to know this conversation might be read incase it's rings a bell with someone who can help recognize my point.

Renew your subscription message

Similar Messages

Maybe you are looking for