Rental wont play

I just rented a movie and it downloaded but when I click play it comes up with the black screen and time tracker but no movie ... what do I do?  I'm playing it on a Mac

Is your Mac connected to the internet?  That is required to start playing the movie.  After the movie starts, you may disconnect from the internet if you wish.

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    From the iTunes Store Terms of Sale:
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    For more information, take a look at:
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