Rented film won't play on iPad?

I have rented 3 films and when I go to watch them it tells me 'could not load video'. Never had this problem before.
Any suggestions? There is no 'tap to retry' facility. But it appears the videos just haven't downloaded properly.
I didn't have this problem befor upgrading to the new 7.0.4 operating system.
Trish

Can you see how much space the movies have used up?
Settings>General>Usage>Storage>Videos

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Rented film won't play

i have downloaded a film and a message says it's ready to watch but i just get a black screen, i can access the chapter menu but no film ?

Hi lauriebath!
If the rented movie was an HD movie, then you may need to confirm that your computer has all the necessary requirements to play HD content by referencing this article:
iTunes: Purchasing and viewing HD videos
http://support.apple.com/kb/ht3209
It's also possible that there may be an issue with the file you've downloaded. You can report an issue with this file by following the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks for using the Apple Support Communities!
Cheers,
Braden

ITunes rented movies won't play on my PC. "This movie required QuickTime which this version of iTunes doesn't include. So I downloaded QT but movies still won't play. HELP

iTunes rented movies won't play on my PC. "This movie required QuickTime which this version of iTunes doesn't include." So I downloaded QT 7 but movies still won't play. HELP Very frustrating.

Ok nw the rented film is on the iPad which won't play and when I looked at the Mac I was greeted with an error message saying that the film could nt be transferred because the file had already been transferred somewhere else! Thing is I can see it on theioad and the Mac still!
Obviously the film Kees checking where it as you can't watch it in two places at the same time. I can understand that but I knw it's not anywhere else.
The only thing I can think of is if when time machine backs it up it thinks it's being watched!
Any ideas anyone?

Rented video won't play

Rented video won't play. Download complete, played half way through video and turned to black screen. Tried to restart iPad but still no luck

Quit the app completely and restart the iPad. Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Or try this. Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Or maybe this will work. Swipe to the right from your first home screen to get to the iPad Spotlight search. Type in the name of any of your movies in the field at the top. When the movie appears in the search - tap on it and it should start to play. Let it play for a minute or so - hit done - go back to videos app and see if all is OK.

HT1498 My rented movie won't play, even though it shows "rented". What gives?

My rented movie won't play, even though it shows "rented". What gives?

I have a similar issue. My Dell Latitude is running Windows Pro 8.1 and iTunes 11.1.3.8. It looks like it's playing, but it isn't.
Things seemed to work fine before the 8.1 update. I fear I will have to rollback to 8.0 because the sound no longer works on the computer unless you use the headphone jack.
Podcasts and music behave the same way, they appear to be playing, but the timer is not progressing for them either.
This may be the combination of 8.1 and 11.1.3.8

HT1657 My rented movie won't play

What happens if my rented movie won't play?

I have a similar issue. My Dell Latitude is running Windows Pro 8.1 and iTunes 11.1.3.8. It looks like it's playing, but it isn't.
Things seemed to work fine before the 8.1 update. I fear I will have to rollback to 8.0 because the sound no longer works on the computer unless you use the headphone jack.
Podcasts and music behave the same way, they appear to be playing, but the timer is not progressing for them either.
This may be the combination of 8.1 and 11.1.3.8

HT1657 My rented movie won't play, but three chapters.

My rented movie won't play, but three chapters.

Hi Quigglejake,
I'm sorry to hear you are having issues with your rented movie.
The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Hope this helps ....
- Judy

ITunes rented movie won't play on Apple TV

Hi
I have rented two movies on iTunes on my Mac of which neither will play on my Apple TV. I can see the movies on Apple TV but when I navigate to watch I get an error message saying that the movie is being watched on another Apple TV or computer and I should stop this first to watch it on the Apple TV.
I know that it's not being played anywhere else. I tried using the iPad to play the film located on the Mac and I get an error saying Cannot Open!
I have only been able to play one movie direct on the Mac as I deleted the other by mistake but the one payed fine and has started the rental period timing.
I tried transferring the entire film to the iPad with syncing and it still won't play.
The only place it will play s on the Mac.
The two rentals are Orange Film To Go films if that makes a difference.
Please help.

Ok nw the rented film is on the iPad which won't play and when I looked at the Mac I was greeted with an error message saying that the film could nt be transferred because the file had already been transferred somewhere else! Thing is I can see it on theioad and the Mac still!
Obviously the film Kees checking where it as you can't watch it in two places at the same time. I can understand that but I knw it's not anywhere else.
The only thing I can think of is if when time machine backs it up it thinks it's being watched!
Any ideas anyone?

Rental movies won't play on iPad

Every time I rent a movie from iTunes, it won't play on my iPad. Anyone have any ideas? There's nothing in the rental movie FAQ.

Start with the standard repair procedures described on page 170 of the 4.2 User Guide:
http://support.apple.com/manuals/#ipad
Post back with results.

HT1657 Rented movies won't play on IOS 7.0.4!

I have been trying to rent movies on my newly updated iPads 4 Gen and it won't download fully and won't play back. I have tried everything from doing a force start up to restarting my router and nothing helps. I have to check my memory and I have about 7 G and still I cannot download and play back. The sole reason why I bought this iPad was for HD movies. I don't have a computer to open iTunes up and transfer from there. Before these updates I was able to rent and buy movies without a problem!

If it has the cloud symbol then that indicates that it's in the cloud and not on your phone, but is available for redownloading - if you go into Settings > iTunes & App Store and turn Videos 'off' (under the 'Show All' heading) it should stop it showing in the Videos app. What you can redownload will still show in the Purchased tab in the iTunes store app.

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I received a video from iPhone in an email but iPad won't play it? Any way to get it to play on iPad.

I appreciate what you are both saying -- but it is not the music that is the problem. The video itself is NOT blocked - you can view it on a computer -- but when you try to view it on ipad/iphone the message says, "not available on this platform". Here is a link to a video I did in Elements 9 on Tuesday:
http://youtu.be/06TaM22SkdE
Here is the link to the video done last night in 11:
http://youtu.be/h353KBGkodU
The "raw files" are both adobe flash.flv -- it's just not making sense...
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I have a series of mp4 vids - some are exported from Premiere, others, After Effects - CS6 Win7 x64.
They all play in iTunes, but the vids from AE won't play on the iPad. Even when I sync them the iPad identifies them as unplayable.
Any ideas what could cause this?
Thanks.

There's a million different things that could be wrong with your MP4 settings. You'll need to post all the compression parameters for anyone to assess the problem properly.
The easiest solution, and one which will give you better quality video anyway, is to use Adobe Media Encoder to do your compressions, rather than After Effects. It has iPad presets built right in, too.

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I have the iPad Wi-Fi + 3G 64GB
When Star Trek came out on DVD, I bought the Blu-ray 3-Disc copy that had a free Digital Copy download from iTunes.
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Can anyone help me out here?

That's correct for me - It syncs just fine. I can even open the main movie menu on the ipad, see all the movie info, chapters, and everything. Just when I go to play it I get the error "This movie could not be played". I had a similar problem with Wall-E (bought directly from itunes store - not blu ray digital copy). But for whatever reason, that issue resolved itself. Princess and the Frog is locked down, though. I've tried resyncing, syncing manually versus automatically, etc. No Luck. This movie plays fine though itunes on my TV.
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Rented film won't play on iPad?

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