Repair Clarity

My brother and I found a white iPod touch 8gb in our river outside our backyard. It was wet and we have tried from drying it off to putting it in rice to soak up the water. We decided to send it to Apple for repair. But before we do, we wanted to find out what we need to pay for. I checked it costs $99 to repair and $79 to replace the battery. We don't know what is the source of problem which is causing the iPod incapable of use. The screen is also cracked. We can assume that the inside of the iPod is soaked and the screen has a minor crack on the side but we just wanted some clarity before we send/pay the money for repair. I also saw that the iPod isn't really repaired, we are just given a replacement iPod. So if we send to the iPod Apple for $99, we get a replacement iPod, or a new iPod? Thanks!

Apple will exchange your 8 GB iPod for a refurbished one for $99. However, then may not because of the extensive damage. If you have an Apple store near by, make an appointment tment at their Genius Bar.
Apple Retail Store - Genius Bar

Similar Messages

Production order w.r.to Repair/Service order

Dear all,
We r doing Modification/Rectification& Replacements....for our Customer Products...
Our All Products are Make to Order(So there is No Stock Maintenance).Once complaints comes to us...our Service Engg will check, if it works will add labor hours and spare parts..
If it not works...We need to Raise the Production order w.r.to Service order /Repair Order.and Run the MRP and As usual Process.
up to Service order iam creating .in Service order user will tell ..whether it is working or not....then i need to take decision to release Production order...(Re-work order)
Revert me back if you need more clarity...
Thanks in Advance
Regards,
raj.

Hi
You are raising a service/ repair order to the customer... you are processing the work etc..
but u dont have the materials needs to be send to the customer... at that time.. u need to produce the material... is this ur scenario....
Check with the PP guy...
As far as... you can create a sales order from repair / service order.. if u do service and u need to send some materials.. u can add those materials in service order...if u want to maintain in ur system..
I am not sure abt this...
then u need to create production order separately... and enter the order some where in the production order to get reports etc etc...
I dont think its possible to create a production order w.r.t. repair/ service order..
- Pithan

Candy crush horror and thieves NO REPAIR AND NO SUPPORT App Store is useless too

For months now I've sent over 100 emails complaining about Candy Crush not working properly. I've received NO HELP. 0% besides automatic emails to watch the same videos. I've sent them screen pictures SEVERAL times. They reply with the exact same email videos and screen shots. I've send numerous in the past 5 months and STILL NO REPAIR. Update and restore doesn't work and yet they want mè to send more money. APP STORE is HORRIBLE IN HELPING too. WHERE IS SUPPORT!!! I've demanded refund and no one has responded. APPLE CUSTOMER SERVICE HAS BECOME THE WORST. MAKES ANDROID PHONES LOOK LIKE DIAMONDS. Candy crush is stocks should tank and everyone should report to BBB

On the technical point, Apple is the only party able to grant a refund. If they have refused, then I'm afraid no one here can help you. Good luck.
As to alerting others, this is not really the place for it. But for the sake of clarity, what are the issues you are having with the app that warrant spending the time to send over 100 emails?

I was given the wrong macbook when I gave mine in for repair. I want to complain. Also, they wiped ALL my data off the hard drive. I want to complain to someone in authority. How?

I am extremely disappointed and angry with Apple service. I am a writer and booked three weeks in Spain so that I could finish my book. On the second day my laptop cut out on me asI was working on it, so I took it to Goldenmack in Cadiz. Not only was I given someone else's macbook when I went back to collect it, but then when I returned to the UK, the Apple shop in Brighton managed to delete ALL my data from the hard drive because I was unlucky enough to get a trainee on her first day. I have since learned she should not have deleted my data without even running a diagnostic. She told me she was going to 'restore' the drive. I took this to mean she was going to restore my work. But no! She erased the lot.
I complained and eventually was put in touch with a supervisor, who I was told had authority to resolve the issue. She said she would get the shop to phone me. That was ten days ago and I'm still waiting.
Ok so there's nothing I can do now to get back the three chapters of my book that I have lost and didn't back up, but the hard drive on this laptop is still faulty. I try to back up my work every time I use the machine but as soon as I attach an external drive, the whole thing shuts down. I can't use it any more as I can't risk losing any more work. This laptop is only just over a year old and this is just not acceptable, especially since I have really looked after it.
This is an appalling service I have encountered from Apple, and I am not going to ignore it. I have contacted the young chap whose laptop I was erroneously given, and the repair of which I paid for! (although I did eventually get a refund), to ask him if he had been given mine as well. He said he had been completely unaware that his laptop had been given to me and he is furious as he had loads of "sensitive material" on it." I have no idea in whose hands my laptop has been either, or indeed what damage it sustained while it was supposed to be in for repair.

Contact Apple Support:
http://www.apple.com/support/contact/
Apple - How to Contact Us:
http://www.apple.com/contact/
Be sure to refer to the repair ticket number.
Sounds like a terrible mixup.
Good luck & happy computing!

Stuck: Need Disk repair but DVD drive dead and only have USB 1

[1 Ghz flat-panel iMac with USB 1 ports (no USB 2) and also Firewire 400]
I noticed a strange discrepancy (small but concerning) between the size of a folder on hard drive (folder of all mp3's with no subfolders) and the backup of the same folder on a mounted thumb drive.
(The size difference was not due to any invisible .DS_Store files and both folders are displayed in List view format.)
Disk Utility reports three things:
1. Incorrect number of thread records
2. Volume Bit Map needs minor repair
3. Checking volume information.
Volume free block count",0) [I might have mangled this line]
(It should be 13438611 instead of 13437937)
Here is the GOOD (but these are useless as explained under the "Bad"):
- I have a Tiger 10.4 boot DVD for a repair ==>but see below
- I also have a Disk Warrior disk (never used)
Here is the BAD:
- My built-in optical drive [Pioneer DVD-RW DVR-105] is -- I now discover - defunct and DEAD - it does not run the Tiger Boot DVD (in pristine shape).
- I bought an external SuperDrive (unopened) but I believe no boot from USB 1 is possible in PowerPC so a SuperDrive with USB 1 is useless.
Questions:
1.) Is there any way to boot from some external source (optical drive is DEAD) to run Disk Utility and/or Disk Warrior? -- I see none in this case! (gulp).
2.) More importantly (and this is my fundamental concern): Do the three Disk Utility hard drive issues constitute any direct threat to the integrity of my files?
I have almost everything backed up to duplicate thumb drives over these many months as standard practice.
Are these Disk Utility errors fully isolated to hard drive directory-keeping...or do these directory damage errors pose the possibility of mangling or harming my files or their metadata (filesize, etc.).
Put another way, when files are backed-up from a hard drive under the Disk Utility reports above, do they remain unharmed and undamaged by the situations reported by Disk Utility?
Thanks,
Bill

Jeff and Michael,
Thank you both for your generous and thoughtful input.
Michael: As I slept on it overnight, the exact same idea occurred to me of trying a Target Mode to the iMac from my Lion MacbookPro (I have it but stupidly have yet to use it much!).
I did buy a Firewire 800 (MBP) to Firewire 400 (iMac) adapter cable a few months ago!
CONCERN: Would there be potential compatibility issues or risks in running Lion 10.7's Disk Utility against the hard drive of the old OSX 10.4 iMac in Target Disk Mode?
==> Assuming an "it's ok" answer to the Target Disk question, would the majority of users agree that the Target Disk Mode would be more prudent than running:
fsck -fy in Single User Mode
I have never done fsck -fy before especially because I was under the impression there were issues with Journaled drived but from what I have read today...it looks ok to do)
Jeff: Can't thank you enough for the reference to the OTW DVD drive. I might first invest $10 in one of those DVD lens cleaner disks that I've read about. It's probably not the issue or else why would the drive read commercial Music cds perfectly well!
Thanks,
Bilil

Help Needed Badly | BlackBerry INC000025111306 | BlackBerry PlayBook - Tablet button does not work, almost stuck, copper under screen, seventh repair

I was really Humilitated my RIM on this Ticket whcih i rasied.
1) I bought a new tablet in last november in 2 months i had a Charger issue
2) They said this charger issue we cannot replace with new tablet and gave me a refurbished Tablet to me .
3) Which also had same charging issue and they exchanged 2 more tablets and the last tablet which was given to me by RIM have a safety concern
- 1 Small mesh of wire is poping out from the Tablet
- Power Button is very hard and its not that easy to press,
So i raised the above ticket and was esclated internally with RMA as well and i got an update from the esclation agents that we will reply back in 2 Days i waited almost 3 weeks and called 2 times in this 3 weeks for an Update asking for a new tablet so that atleast once in all i can jeep a good 1 Tablet.
But they never bothered to call me and today i called them again and RIM gave me a call back mentioning we cannot give a new tablet we can again check this tablet repair it and give it back , If we cannot repir then give a replacement new/Old tablet,
I was wondering how can a tablet from RIM can go out without such safety concern ? How a mesh of wire can comeout of tablet so what safety norms RIM is follwoing for customer.
AM i not humilitated? since after taking all these struggle tto get a good tablet i have been considered as bad.
What RIM have to say for this, I am planing to take this to Legal department to follow how i can get a justice for this.

I would have deleted this but can't find a delete?
At any rate. got the Blackberry going again but it reset it and lost all the info, pictures and so forth.. oh well. at least it is still working.
Thanks.

Mid 2010 Macbook Pro +1000 Euro repair costs (no external marks)

Hello together,
I am looking out for some advise. My mid 2010 Macbook Pro 15inch with an anti glare display just got a new logic board. I paid more than 500 Euro at a Premium Reseller called mStore in Kiel (Germany) to replace it, because the display stayed black after booting. My Macbook didn't even have a single external mark or scratch on the housing. I accepted it and said to myself if it is working again, it is alright. But less than two month later a vertical line is drawing from the top frame to the bottom (see photo). The line is narrow, it is just one pixel, but it is really annoying because it is always in sight. I went to the same reseller and asked what to do, they recommend a second repair attempt for again 500 Euro. In less then two month I cannot afford +1000 Euro for a laptop with an actual value of about 1100 Euro.
What is the best thing to do now?
I am really disappointed by Apple's quality. I am 24 years old and everybody in my family is using Apple computers since I can think back. The first time I could call a Mac my own was when I was 13.
When I graduated from school I was 19 and worked in a hospital to finance a new iBook G4. I had this one for about four years and it has been traveling with me through New Zealand and Asia for more than a year. I never had any issue with it, even when I dropped it from the top bank in a dormitory. It is still alive and working fine.
When I started studying the time came to buy an Intel Mac (15'' Macbook Pro, anti glare) and again I was very happy with the quality. I have also been a huge advocate for Apple products and was confidently suggesting them to friends and family. But today I feel disappointed by the brand.
Best
Marco

I had the same problem on a display MBP 15" in 2010, and it is a display problem recognised by Apple.
It was covered by the warranty.
If you do nothing, the number of vertical pixel lines will increase over time.
Good that Apple helped you out of this problem.

I am trying to open my iTunes on a Windows XP laptop and get the error message 42404 "iTunes application could not be opened. Please repair or reinstall QuickTime". I did that and it did not help. Any ideas?

I am trying to open my iTunes on a Windows XP laptop and get the error message 42404 "iTunes application could not be opened. Please repair or reinstall QuickTime". I did that and it did not help. Any ideas?

Let's see if a more rigorous uninstall/reinstall procedure gets us past that, nancy. See the following troubleshooting document:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

Is there a way of improving print clarity in iOS7 on my iPad & iPhone?

Since I 'upgraded' both my IPad mini & my IPhone 4S to the new operating system I've been both pleased and disappointed.
Most displeasure is with the loss of the sharp black-on-white clarity that defined iCal in iOS6. The new half tone grey may work well for younger users but the reduction in contrast, especially on a small screen, is infuriating for an older user like me.
As a freelance (TV director) I use iCal constantly and now find I'm wasting time peering at the screen & deploring its 'pale & fuzzy' look. And, in case you're thinking of a scornful remark about my eyesight, my Zeiss-lensed spectacles give me excellent clarity of vision, thank you.
Please will Apple quickly introduce an upgrade to change the typeface colour?

You didn't have a backup of your MacBook's hard drive when it had to be replaced? If you do look in your Home/Library/Application Support/iWeb folder to see if the Doman.sites2 file is there. If it is drag it to the same folder on your new hard drive and open with iWeb. That should give you your old sites back.
If you don't have a backup then you'll have to do what QTKirt pointed out. However, Chapter 2.3 on the iWeb FAQ.org site has tips on using some of the existing files, image, audio, video, etc., from the published site in the creation of the new site.
OT

How can I repair Vista system files with only a Toshiba recovery disc??

I have pretty much come to the conclusion that the reason I can't install Vista service pack 2 is due to some corrupt vista files. I ran the program that checks that system files and it said some are corrupt. There are some things I can't do, like turn on the Windows firewall even from that special adminostrar screen, or if I schedule a check disc scan, when I reschedule it for start up, it doesn't do it at startup. I had a Red Screen about a year ago, and it did a bunch of stuff and at the end, it said you had a major event and contact your administartor. Well, I am the administartor, lol. Anyway, it worked fine and I attribute these problems to that event.
Vista discs come with a repair option. All I have is the Toshiba disc that lets you reinstall the Toshiba and Vendor applications OR reformat the hard drive. I am not going to spend days trying to get my system back to where it is by tracking down everything I have installed especially when its working. Is there a work around? I will buy a Vista Home Premium disc if I have to before refortmatting. I have an x205-S9349 with Vista Home Premium. THANKS!

Satellite X205-S9349
I ran the program that checks that system files and it said some are corrupt.
Sounds like System File Checker.
   How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows...
To follow up...
   How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program ge...
can't install Vista service pack 2
Maybe this helps.
   How to troubleshoot Windows Vista and Windows Server 2008 service pack installation issues
Notice that you can get free support from Microsoft.
   Free Unlimited Support Vista Service Pack 2 sp2
-Jerry

TS2634 My ipod touch will no longer play in both my docking stations, Bowers and Wilkins mini zeppellin and a Logitech, yet it plays in my car. Is the ipod about to die? Do I repair or buy another? It's only 2 years old! thanks!

My ipod touch will not play music in my Bowers and Wilkins mini zeppelin nor my Logitech. Yet, it plays in my car. The music can be heard playing in the ipod itself. It is only 2 years old. Should I repair or just buy another? Thanks!

Did it start not working after updating the iPOs on the iPod? SOmetimes updating an iOS breaks compatibility.
You can try the standard fixes:
- Reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory defaults/new iPod.

When I attempt to open a PDF file I saved from a website, I get the message "There was an error opening this document. The file is damaged and could not be repaired." Is there any way to correct this problem?

When I attempt to open a PDF file I saved from a website using Safari, I get the message "There was an error opening this document. The file is damaged and could not be repaired." When I save the same PDF file using FireFox it opens up immediately. Is there any way to correct this problem with Safari?

Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

Issue in creation of new line item in repair order-Reg

Hi all,
I have a query in Service Management Module of SAP while working in standard IDES System.
I followed the procedure given in the IDES material.
As per the standard system the fourth line item in the repair order should be automatically created, once the service order is technically confirmed and completed. In my case iam able to get the first three (Item Categories - IRRS,IRRE,IRRP) line items but even after completing the service order technically iam not gettin the fourth line item (IRAL). Only based on the Fourth line item we can create the Outbound delivery for the repaired item. After that the billing process need to be processed. My query is how to get the fourth line item automatically in the repair order after i technically complete the Service Order.
To brief you on the entire process that i have followed:
1. The QM Check need to be activated for the material.
2. Creating the Service Notification and the repair request.
3. Posting the GR of a piece of equipment to be repaired.
4. Processing the technical check.
5. Displaying the repair request and the service order.
6. Editing the Service Order.
7. Processing and Confirming the Service Order.
8. Technically Completing the Service Order.
9. Delivering the Repaired Piece of Equipment.
Then Comes the BILLING.....
In the above, after the eighth Step the Fourth Line item will be created automatically created but it DOESNT....
regards
Venu

Hi ,
Review your repair procedure and copy controls defined for this stage...mya be some thing is missing over there causing this behaviour.
As you told completion of Service order will determine the last item and enable us to delivery the item to customer...
Thanks,
sudhi

Disk Utility says "drive can't be repaired, disk and restore your backed up files."

My Mac Book Pro froze yesterday and I had to force restart it. It had been showing me messages that my hard drive disk was full for a while and I was in the middle of transferring files to my external hard drive and I accidentally put a huge large file from my external hard drive into the trash on my laptop which makes me wonder if that means I added more GB to a computer that was already very full. Anyway, after freezing I restarted it and the desktop wouldn't load properly. The desktop picture was there, but folders on desktop did not appear, finder bar was missing and the dock was acting super slow and nothing worked when clicked on. Then the next few attempts were around the same result and eventually became stuck on the apple logo, spinning gear and a progress bar that was not loading at all.
Here's what I've tried so far:
Safe mode- nothing happens
Command + R - I am unsure how to work this since I can't seem to find an internet connection when it prompts for one. None of the internet connections have much signal and my own information doesn't seem to load since the gear spins to find the internet connection name and password I typed to load it but can't seem to find it. Perhaps I have the wrong internet information, but I don't think so.
I tried Command + S to use in single user mode and type in a command to help fix the drive, BUT, even though the black screen and white lettering mode did show up, it remained in a place where I was not allowed to type anything and the last thing written at the bottom of the screen was something about set up for bluetooth, I think. I tried this twice and both times it stopped in the same place and I could not type a command.
Disk Utility using installation dvd to verify and repair disk. Verify says disk needs repair and then repair has some red colored phrases: Invalid volume file count. (It should be 786374 instead of 786274) Incorrect number of thread records. And there was another problem listed but I do not remember it. Then, near the end of repairing it says: "Disk Utility stopped repairing Macintosh HD." It tells me it couldn't repair the disk and that I should back up as many of my files as possible, reformat the disk and restore backed up files.
That would be fine and dandy, but I have no idea how to back up my files and do all this. I have no idea how to exactly get the data off my hard drive. If someone does, please list a step by step guide for me on how to do so.
I have an external hard drive and I tried plugging in and selecting the hard drive and making a "New Image" to copy to the external hard drive destination, but it just stops a few seconds into it and tells me there is an input/output error. I tried read only, read/write only, compressed options for making a copy and all yield the same result.
In Disk Utility, I believe I have a partition -the Macintosh HD. I have listed on the left hand side: 320.07 GB Hitachi HTSS45.....etc. and below it in non-bolded, grey lettering it says "Macintosh HD."
The Hitachi, when clicked upon, shows the S.M.A.R.T. status as Verified and the Macintosh HD doesn't show much in details except for "Not mounted."
At one point, the Macintosh HD was in bold lettering and seemed to be mounted for a few minutes. When that happened, I was able to see the details reading: Mount Point: /Volumes/Macintosh HD, Capacity: 319.73 GB, Available: 11.92 GB, Used: 307.81 GB, etc.
I'm getting nervous to keep turning on and off the computer on force start and shut downs, especially since I have been reading up that the longer the computer is on, the more the hard drive is in use and the more chance for it to start deleting or overwriting my files. Is this true?
It's not mounted anymore since it was momentarily mounted. I just want to get my files off the disk and save them to my external hard drive. That is my main goal right now. What can I do?
Thank you in advance for your help!

If you want to preserve the data on the boot drive, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.
There are several ways to back up a Mac that is unable to fully boot. You need an external hard drive to hold the backup data.
1. Boot into Recovery (command-R at startup) or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
2. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

External hard drive error / disk utility not repairing

I am having problems with a particular external hard drive. Device is a Transcend StoreJet 25M (640GB) currently formatted in Mac OS Extended (Journaled). It was previously formatted in FAT32, exFat, and also Mac OS Extended (Journaled). It started giving me problems when I used it to store all my music on it. My iTunes library and music files were all stored on it, and at one point iTunes started acting funny - it would play a song for a few seconds, pause, play for a further few seconds, pause again, and so forth. I decided to stop using it and when I shifted the iTunes library to the Mac internal hard drive and the music file into another external hard drive, iTunes worked fine. So I figured it must be a problem with the external hard drive itself.
I recently reformatted it to Mac OS Extended (Journaled) and transfered some data on to it (include a back up of the music folder). I noticed that Spotlight keeps trying to index the drive but never actually managed. Times indicated for indexing runs into days. The hard drive tends to be slow to load files expecially when there are multiple folders and tiers, and is generally unreliable. It occasionally unmounts, or when I try to unmount it I get an error saying it cannot unmount because it is being used (but no indication as to which app is using it even if all apps are closed except for Finder).
I tried repairing it using disk utility. The attached image shows the results. It seems that it can't be repaired by disk utility. At this point, and after much deliberation, I would have to questions:
1. Should I just smash the thing on the floor?
2. Is there another application I could try and repair it with?
3. Even though I have reformatted it several times, it keeps giving me the same problem. When I do a disk verification of the hard rive itself it all seems fine, however when I do a disk verification or repair of the volume I get the error shown in the image. Is this a problem being caused during formatting?
Any help would be much appreciated.

Oh, I forgot to attach image....
Message was edited by: TheSpoon

Repair Clarity

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