Repair Frozen User Account

Hi,
I was hoping for some help please, to repair my wife's user account. When I log into her account on our desktop mac, the computer freezes.
I tried repairing permissions with disk utility... no luck.
I also looked for her preference plist file, because I read somewhere that deleting this file helped others with similar trouble. Only problem is, I can't locate her plist file. I have to be logged into her account to find the file, but her account freezes the computer.
I've tried other things too; probably burned 3 hours on this so far. I'm stumped.
The freeze is complete, and all powerful. Force quit doesn't work. None of the menus work. Her dock, which is normally hidden, does not present itself on mouse-over. Only the mouse "works" (moves the spinning beach ball here and there).
The only way out is to power down.
The other accounts are OK. There are six in total:
1     me - admin
2     wife - standard
3     daughter - standard
4     son - standard
5     troubleshooting - standard
6     guest user
About this mac:
- 27-inch, Late 2009
- OS X 10.9.4 Mavericks
- Processor 3.06 Ghz Intel Core 2 Duo
- Memory 16 GB
Thanks in advance for any help.

Log in with that account, open the Universal Access pane of System Preferences, and turn off VoiceOver in the Seeing tab.
(30055)

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