Repair number R64419753

My name is Musa Aden i live in Salt lake city Utah. I went to Apple store because my macbook was going slow so the Agent asked me if i saved everything. I told him i saved in my memory card. So he start deleting everything and try to resinstall the Lion. But the Lion wont download every time it says 5 min left it keep sending messege saying error. he told me come back tomorrow because right now we are close and i was there for 2 hours. They called me Monday 04/09/12 at 10:00 am the lady who called me gave me two options. 1- my macbook keep saying error everytime they try to install the lion. so she can send to repair and is gonna coast me $288.00 plus tax. or i can come down and get the macbook. I asked her whats the problem for the computer she said she dont know it can be the hard driver or anything. So i went there to get my computer. After i picked up my computer i came back t my work i was still on my lunch time so i had my old disk not the lion the old one so i thought since the lion wont work let me try to down grade so i can see if that would fix the problem. when i open my macbook and try to turn iton icant see nothing for the screen is dark but i can hear is on. they kill my macbook when i called them they told me they cant do nothing about it. this lady name Amanda manager her number 1877-416-4271 ext 2739 she told me if i dont stop complaning she is gonna hung up the phone. they the one who killed my macbook and i got treated like nothing.

We are users here, like yourself. If you want to talk to someone, call Apple support and ask to talk to Customer Service. (800) APL-CARE (800-275-2273)
If you want to reinstall Snow Leopard over Lion, see Kappy's note at https://discussions.apple.com/message/15729197#15729197
It sounds like your MacBook is out of warranty, which is why there would be a repair charge.

Similar Messages

Finding the Repair Number

I sent my iPod in to Apple through Best Buy's Geek Squad, since it was required by my 3yr warranty with them. Is there anyway I can get a repair number to enter to check the status?

That's all a complete scam. Best Buy doesn't send them to Apple, they send them to their own warehouse, do crap all with them, and then tell you that Apple replaced the hard drive or some nonsense like that.

Support Repair Number Vanished

I sent my macbook pro in to be repaired and for a while it appeared as "part on order". It's been a week now, so I checked back to see what was going on and now the repair number has just vanished from the system. I called the apple care line and waited for 15-20 minutes before giving up. Is there any way to actually get in touch with an apple support person without the phone support line (email)? Or should I make another genius appointment to find out what was done with my laptop?

unfortunately, it's been over two weeks for me too now and there is no helpful information on the apple site and the email below got zero response from apple. i guess i'm not surprised that the quality of apple products is going towards dell. it's all made in china by the lowest bidder these days. but i'm pretty disappointed that the customer service seems to be about the same too now. i'd rather have the old apple back and pay more for something high quality. does anyone know how to contact the service center? i'd like to know if they can check with my local store to see if they have the part. i'm pretty sure it's just a fan that needs replacing. why does this need to take weeks?
Greetings!
Brought my macbook pro in on August 22. The Genius took a look at it and
agreed with me that it was the fan (CPU or GPU i don't know). He recommended
that I send it in to the service center because they would have the parts for sure
and the University Apple Store here in Seattle probably had a fan, but they might
not have other things. My mac has been on hold now waiting for parts shipment
for more than 2 weeks already and there's no progress or indication what's going
on. If the part we're waiting for exists at the University store, can we ship my mac
back up here to get it fixed? If not, can someone at least tell me what the part is
we're waiting for and why and when we expect the shipment to come in? It's
very frustrating to have my laptop out of commission for such a long period of time.
Thank you!
Best,
Jon

What is your ipod case# or repair number?

i need to order a new usb cord through apple but they want my case number/repair# and i have no idea on what that is.

that is only if you are requesting service on it. just tell them your old cord got chewed through or something, and hopefully they should send you a new one. idk if you'll still have to pay for it though...

Depot Repair Engineer issue(High VolumeRepair)

hi,
In High Volume Repair page when enter a item name and go we will get the repair orders available for that item if we click a repair number and navigate to the further page we get 3 sub-tabs(Evaluation /Repair Execution/Debrief) in the Evaluation tab we have Service Codes Advance Table if select a check box in the Region and click Generate Jobs Button a job is generated in Repair execution tab's Repair Operations Advance table RN a job is created , materials created in materials AdvTbl Rn, Resources in Resources AdvTbl Rn in all the 3 advance table Rn's the select check boxes and dropdownbox(poplist) are disabled what is the process for making that check box enable can anyone please help me .........................and in some repairnumbers the repair execution tabs advanceTbl Rn's does not have addanotherrow button ............... can any one help me please

What you're describing doesn't sound like fan noise to me. At 3597 RPM, your fan is spinning at about 60 Hz. Typically a fan noise will sound like a low hum or buzz, and a failing fan, in my experience, sounds kind of high-pitched, but not what I'd describe as very high pitched.
If, on the other hand, what you're hearing is a very high pitch whine, then you might be experiencing something similar to what's described in this thread:
terrible whine noise!

HT1438 I just put in a request to send in my ipod for repairs, what is the actual address I send my iPod to?

Just need an address to send my ipod out too. I filled out the online form to send in my ipod, paid the bill with my visa, now I need to know "where" to send it. Didn't see an address

Apple should contact you for a shipping address and of how to ship. Contact Apple if the do not send you the information. Make sure you included the case/repair number if you contact them.
Contacting Apple for support and service

IPad 2 Repair

I sent my iPad in for repair Monday because of a dead pixel and screen bleeding. They received it Tuesday and the status has been "Product Replacement Pending" ever sense. How long should I wait till I further pursue apple? Help!
Thanks

Update: Now Apple doesn't know whether my iPad2 is being repaired or replaced, this after the repair number and serial was confirmed on their end. They said it will potentially take another 2 weeks for repair/replacement regardless of what even the website says. The wait goes from 2-3 days IN HAND to potentially 4 weeks. Talk about getting the run-around. It definitely doesn't feel good to be given this kind of customer service after purchasing a product and finding out that it was faulty enough to warrant a full replacement... Very disappointed.

Toshiba Laptop Model Number X205-SLi3

I have purchase a Toshiba Laptop Model Number X205-SLi3 back on late 2007 by on 03/12 , 06/20, 11/25/08 and on 4/20/09 this laptop has being at the repair shop, has any one else having trouble this king of problem. I was told I may receive the laptop back some time after may 24, 2009 if they get the parts in. what can I do with this problem, Florida law has the lemon law and this loptop falls in this category. My last toshiba laptop lasted 5 years before it die. I do like toshiba over all, but this one has be thinking in what to do. Need help in what to do!!!
Solved!
Go to Solution.

The first time it wend down it wouldn't boot up, and both video card replace. the second time was it was the both video cards, mother board and the screen, The third time they replace the mother board and both video cards. and now it looks like is both video card. one USB port quit working. and the computer wont boot-up and give you the three bips of death. They toll me I may get that maybe by May 24th they will get the video card, The only thing I want from toshiba is to give me back the days that the laptop stay their waiting for repair, on my waranty. Or replace the bloody thing. They told me they can't do anything becouse I send it to a authorice repair depot and not to their repair depot. They know that the laptop has gone to a representative repair depot, since the gave auto repair number.

HT1349 Can I get a full history of repair my MacBook Air, please?

Hello.
Can you send me all history of repair my MacBook Air ( Serial No : W8******22E ), which is in your storage at the moment - repair number R1****6919
Regards,
Krzysztof Cwalina
<Personal Information Edited by Host>

First, this is the AppleTV forum.
Second, these are user to user support forums. There is no one here from Apple.
Contact Apple directly.

20 days old Macbook Pro in big trouble!!!!

I have been a PC user since I was born however I had heard very high about the credibility of MAC and really wanted to possess it. I was first exposed to the Apple world with iPhone 4 and was really excited after standing in a long queue in rain to possess it.
I really liked using iPhone and decided to replace all my gadgets with Apple products. I decided to gift my wife with Macbook Pro(Serial No. W803**ATM) on 17th Nov'10. I was very excited to buy another Apple product and even decided to buy an Apple TV, VGA adapter and a beautiful case for my new Mac from Apple Store ( on Bahnhofstrasse, Zurich, Switzerland).
The Macbook Pro was a great experience after using PC. It was very fast and very responsive and I was very proud to gift it to my wife.
Suddenly, one day i.e. 08th Dec'10, I switched on my new Macbook and I observed that the brightness of the screen is automatically getting brighter to dimmer and vice-versa also, the light of the keyboard was behaving in a similar way. I restarted it and after some time it was fine so, I thought that may be I have accidentally pressed a key that is causing it.
Next day i.e. 09th Dec'10, I got a call from my wife while I was in office that all the keys of the key board have stopped working and she is unable to enter any text or number. I again thought that may be some function of Mac that I was not aware of has accidentally been switched-on. So, I suggested her to take it to the Apple store (on Bahnhofstrasse, Zurich, Switzerland) and get it looked by an expert. She went to Apple store and showed it to the expert there however after a thorough examination the expert could not help and suggested that we should show it to another expert from the Genius bar and gave as an appointment for the next day in Apple Store (on Glattzentrum, Zurich, Switzerland)!!!
As soon as I came back home from office, first thing in my mind was to see the issue, to my horror all the keys were like jammed i.e. I could press the keys however nothing would happen on screen and the brightness of the display screen would fluctuate. Also, the left click turned to right click!!!
Next morning i.e. 10th Dec'10, to my surprise everything was working perfectly fine and I was totally jazzed!! However, I decided to still discuss my issue with the experts from Apple store. I told my wife to take it to Apple store (on Glattzentrum, Zurich, Switzerland) and get it looked. She went to store and narrated the whole issue to the expert and expert was able to reproduce the issue and guided us to leave the Macbook with him as he has to replace some parts. The repair number is R39582769.
I am not as proud as I was earlier infact, I am felling guilty now!!! We have been very sad and disappointed by this event and had never expected that Apple products will be so unreliable!!!
*I want to know that what is the replacement policy and why I should not be covered under this policy as I could use my new Macbook Pro for mere 20 days????*
(a not so proud Apple user)
<Edited by Host>

Welcome to Apple Support Communities
Apple will try and repair the problem and if they fix it then all will be well; most warranties allow the supplier to firtly repair any problem rather then offer immediate replacement items. If they can't fix it, or something else happens, many have a 'three strikes and you're out' approach and will replace with a new item then - often it's up to the store manager to make this call. You are within your rights to ask for a replacement but they are within theirs to try a repair first.

Display burn in - Apple does not want to replace the LCD

Recently my iMac 24” LCD display began to have “screen burn ins“ or image persistence on the LCD. I have done extensive online research about the issue, I tried setting my screensaver to pure white and running the apple screensaver to resolve the issue. I did not use my computer any more extensively than any of my other macs, so the image burn in came as a surprise to me this early in the Mac’s life span. I understand that the issue exists, and would not surprise me if my computer was several years old and it was never turned off. I will have to argue that the “screen burn in” happened too early for my iMac.
I took my iMac to an Apple store and waited to speak with a Genius and have a diagnosis. After the Genius ran his diagnosis he said that I am out of warranty, however he agreed with me that it was too early for something like this to happen. He proposed that my LCD screen would be replaced, and said that he would give me a break and make a “one time warranty exception and not charge me for the new LCD and replacement based on the circumstance.” The genius placed an order for an LCD panel for my iMac, printed out the work order and shook my hand, I was extremely grateful thanked the Genius for making such an exception.
After leaving my iMac in the store for repairs for 5 days, with excitement and anticipation I picked up my iMac which was claimed to be “fixed”. I got home opened up the box and plugged in the iMac and the first thing that I noticed was a dead pixel that I recognized from the old LCD, what are the odds of the new display having a dead pixel in the exact same spot? I called back to the apple store with my repair number at hand and confirmed that my LCD was never replaced.
I thought to myself, maybe they fixed it, but just to be safe I used the computer until I noticed nothing changed the “burn in issue” is still here. So I created a background image in photoshop to purposely leave on for an hour as proof of the problem. I called back to the apple store early in the morning and talked with the technical center, the girl on the phone said “I remember your mac” I thought we had it fixed. I asked to make sure that the LCD that was ordered for the sole purpose of fixing the burn in issue which I had was still at the store, it was confirmed that it was.
I came by the apple store and a different Genius looked at my computer, saw the excessive burn in. He ran the “Flurry” Screen saver, which helped remove the current burn in but was still not fully removed. He then told me that they would not replace the LCD, and that I should set my screen saver to every 5 minutes and lower the brightness to reduce the load on the screen. I argued that even if I can get rid of the problem after running the screensaver for at least an hour, the burn in just keeps coming back, and fast too.
I came home setup the screensaver settings and began using my machine, not using it for even more than an hour I saw the burn ins from the store and some new ones that came from my doc, and finder window and shadow lines distorting the entire screen, almost making it look like mud lines.
I took a few pictures with a DSL camera at the highest resolution, but I am not sure if this shows enough to really show:
Doc burned in:
#1 http://dl.dropbox.com/u/1477936/apple/DSC_0751.jpg (need to make it 100% to see)
#2 http://dl.dropbox.com/u/1477936/apple/DSC_0754.jpg (need to make it 100% to see)
Does any one know what I should do now?

Welcome to the Apple Discussions!
I think that regardless that this was a different Genius, the Apple Store has made a commitment to you to repair the iMac out of warranty and should honor this commitment. I would go back to the Apple Store and speak directly to the Store Manager with your original paperwork in hand for the repair that was not completed.
Should you not receive satisfaction from the Store Manager then I would call Apple Care and immediately ask to have your call escalated to a Customer Care representative. Explain the issue to the rep and ask for their assistance in receiving the repair commitment originally made to you by the Apple Store.
Have all necessary paperwork for the committed repair at hand during your phone conversation. Take notes. Get the name and the position of each person to whom you speak. Speak firmly but politely. Do not get angry or make any threats. The minute you mention a lawyer or any other such threat the conversation will be over and Apple will fall back on the fact the Mac is out of warranty and any opportunity of getting a repair will likely be gone.
Dah•veed

Error while working with OracleApps Adapter please help mee

<bindingFault xmlns="http://schemas.oracle.com/bpel/extension"><part name="code"><code>1086</code>
</part><part name="summary"><summary>file:/F:/product/10.1.3.1/OracleAS_2/bpel/domains/test/tmp/.bpel_RepairOrder_1.0_4bac0e828ef344d37656722b167615db.tmp/CreateRepairOrder.wsdl [ CreateRepairOrder_ptt::CreateRepairOrder(InputParameters,OutputParameters) ] - WSIF JCA Execute of operation 'CreateRepairOrder' failed due to: Error while trying to prepare and execute an API.
An error occurred while preparing and executing the APPS.XX_BPEL_CREATEREPAIRORDER.CSD_REPAIRS_PUB$CREATE_REPAIR API. Cause: java.sql.SQLException: ORA-01086: savepoint 'CREATE_REPAIR_ORDER_PUB' never established
ORA-06512: at "APPS.JTF_PLSQL_API", line 65
ORA-06512: at "APPS.CSD_REPAIRS_PUB", line 144
ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.XX_BPEL_CREATEREPAIRORDER", line 160
ORA-06512: at line 1
[Caused by: ORA-01086: savepoint 'CREATE_REPAIR_ORDER_PUB' never established
ORA-06512: at "APPS.JTF_PLSQL_API", line 65
ORA-06512: at "APPS.CSD_REPAIRS_PUB", line 144
ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.XX_BPEL_CREATEREPAIRORDER", line 160
ORA-06512: at line 1
; nested exception is:
     ORABPEL-11811
Error while trying to prepare and execute an API.
An error occurred while preparing and executing the APPS.XX_BPEL_CREATEREPAIRORDER.CSD_REPAIRS_PUB$CREATE_REPAIR API. Cause: java.sql.SQLException: ORA-01086: savepoint 'CREATE_REPAIR_ORDER_PUB' never established
ORA-06512: at "APPS.JTF_PLSQL_API", line 65
ORA-06512: at "APPS.CSD_REPAIRS_PUB", line 144
ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.XX_BPEL_CREATEREPAIRORDER", line 160
ORA-06512: at line 1
[Caused by: ORA-01086: savepoint 'CREATE_REPAIR_ORDER_PUB' never established
ORA-06512: at "APPS.JTF_PLSQL_API", line 65
ORA-06512: at "APPS.CSD_REPAIRS_PUB", line 144
ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.XX_BPEL_CREATEREPAIRORDER", line 160
ORA-06512: at line 1
Check to ensure that the API is defined in the database and that the parameters match the signature of the API. Contact oracle support if error is not fixable.
</summary>
</part><part name="detail"><detail>
Internal Exception: java.sql.SQLException: ORA-01086: savepoint 'CREATE_REPAIR_ORDER_PUB' never established
ORA-06512: at "APPS.JTF_PLSQL_API", line 65
ORA-06512: at "APPS.CSD_REPAIRS_PUB", line 144
ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.XX_BPEL_CREATEREPAIRORDER", line 160
ORA-06512: at line 1
Error Code: 1086</detail>
</part></bindingFault>

create or replace
PACKAGE BODY CSD_REPAIRS_PUB as
/* $Header: csdpdrab.pls 120.12 2006/09/05 11:57:18 vparvath noship $ */
* This is the public interface for the Depot Repair API. It allows
* execution of various Depot Repair APIs.
* @rep:scope public
* @rep:product CSD
* @rep:displayname Depot Repair APIs
* @rep:lifecycle active
* @rep:category BUSINESS_ENTITY CSD_REPAIR_ORDER
-- Package name : CSD_REPAIRS_PUB
-- Purpose : This package contains the public APIs for creating
-- and updating repair orders.
-- History :
-- Version Date Name Description
-- 115.0 11/17/99 pkdas Created.
-- 115.1 12/18/99 pkdas
-- 115.2 01/04/00 pkdas
-- 115.3 02/09/00 pkdas Added p_REPAIR_LINE_ID as IN parameter in the
-- Create_Repairs procedure.
-- Added p_REPAIR_NUMBER as OUT parameter in the
-- Create_Repairs procedure.
-- 115.4 02/29/00 pkdas Changed the procedure name
-- Create_Repairs -> Create_Repair_Order
-- Update_Repairs -> Update_Repair_Order
-- Added p_validation_level to Create_Repair_Order and
-- Update_Repair_Order
-- NOTE :
G_PKG_NAME CONSTANT VARCHAR2(30) := 'CSD_REPAIRS_PUB';
G_FILE_NAME CONSTANT VARCHAR2(12) := 'csdpdrab.pls';
g_debug NUMBER := csd_gen_utility_pvt.g_debug_level;
* Create Repair Order
* @param P_Api_Version_Number api version number
* @param P_Init_Msg_List initial the message stack, default to false
* @param P_Commit to decide whether to commit the transaction or not, default to false
* @param p_validation_level validation level, default to full level
* @param p_repair_line_id repair line id is unique id
* @param P_REPLN_Rec repiar line record
* @param p_create_default_logistics flag to create logistics lines, default to N
* @param X_REPAIR_LINE_ID repair line id of the created repair order
* @param X_REPAIR_NUMBER repair number of the created repair order which display on Depot UI
* @param X_Return_Status return status
* @param X_Msg_Count return message count
* @param X_Msg_Data return message data
* @rep:scope public
* @rep:lifecycle active
* @rep:displayname Create Repair Order
PROCEDURE Create_Repair_Order(P_Api_Version_Number IN NUMBER,
P_Init_Msg_List IN VARCHAR2 := FND_API.G_FALSE,
P_Commit IN VARCHAR2 := FND_API.G_FALSE,
p_validation_level IN NUMBER := FND_API.G_VALID_LEVEL_FULL,
P_REPAIR_LINE_ID IN NUMBER := FND_API.G_MISS_NUM,
P_REPLN_Rec IN CSD_REPAIRS_PUB.REPLN_Rec_Type,
p_create_default_logistics IN VARCHAR2 := 'N',
X_REPAIR_LINE_ID OUT NOCOPY NUMBER,
X_REPAIR_NUMBER OUT NOCOPY VARCHAR2,
X_Return_Status OUT NOCOPY VARCHAR2,
X_Msg_Count OUT NOCOPY NUMBER,
X_Msg_Data OUT NOCOPY VARCHAR2) IS
l_api_name CONSTANT VARCHAR2(30) := 'Create_Repair_Order';
l_api_version_number CONSTANT NUMBER := 1.0;
BEGIN
-- Standard Start of API savepoint
SAVEPOINT CREATE_REPAIR_ORDER_PUB;
-- Standard call to check for call compatibility.
IF NOT FND_API.Compatible_API_Call(l_api_version_number,
p_api_version_number,
l_api_name,
G_PKG_NAME)
THEN
RAISE FND_API.G_EXC_UNEXPECTED_ERROR;
END IF;
-- Initialize message list if p_init_msg_list is set to TRUE.
IF FND_API.to_Boolean(p_init_msg_list)
THEN
FND_MSG_PUB.initialize;
END IF;
-- Initialize API return status to success
x_return_status := FND_API.G_RET_STS_SUCCESS;
-- API body
CSD_REPAIRS_PVT.Create_Repair_Order(P_Api_Version_Number => 1.0,
P_Init_Msg_List => p_init_msg_list,
P_Commit => p_commit,
P_Validation_Level => p_validation_level,
P_REPAIR_LINE_ID => p_REPAIR_LINE_ID,
P_REPLN_Rec => p_REPLN_Rec,
X_REPAIR_LINE_ID => x_REPAIR_LINE_ID,
X_REPAIR_NUMBER => x_REPAIR_NUMBER,
X_Return_Status => x_return_status,
X_Msg_Count => x_msg_count,
X_Msg_Data => x_msg_data);
-- Check return status from the above procedure call
IF not (x_return_status = FND_API.G_RET_STS_SUCCESS)
then
ROLLBACK TO CREATE_REPAIR_ORDER_PUB;
return;
END IF;
IF (P_CREATE_DEFAULT_LOGISTICS = 'Y') THEN
CSD_LOGISTICS_PVT.Create_Default_Logistics
( p_api_version => P_Api_Version_Number,
p_commit => P_Commit,
p_init_msg_list => P_Init_Msg_List,
p_validation_level => p_validation_level,
p_repair_line_id => P_REPAIR_LINE_ID,
x_return_status => X_Return_Status,
x_msg_count => X_Msg_Count,
x_msg_data => X_Msg_Data
IF NOT(x_return_status = FND_API.G_RET_STS_SUCCESS) THEN
RAISE FND_API.G_EXC_ERROR;
END IF;
END IF;
-- End of API body.
-- Standard check for p_commit
IF FND_API.to_Boolean(p_commit)
THEN
COMMIT WORK;
END IF;
-- Standard call to get message count and if count is 1, get message info.
FND_MSG_PUB.Count_And_Get(p_count => x_msg_count,
p_data => x_msg_data);
EXCEPTION
WHEN FND_API.G_EXC_ERROR THEN
JTF_PLSQL_API.HANDLE_EXCEPTIONS(P_API_NAME => L_API_NAME,-------------------------------line 144 error
P_PKG_NAME => G_PKG_NAME,
P_EXCEPTION_LEVEL => FND_MSG_PUB.G_MSG_LVL_ERROR,
P_PACKAGE_TYPE => JTF_PLSQL_API.G_PUB,
X_MSG_COUNT => X_MSG_COUNT,
X_MSG_DATA => X_MSG_DATA,
X_RETURN_STATUS => X_RETURN_STATUS);
-- RAISE;
WHEN FND_API.G_EXC_UNEXPECTED_ERROR THEN
JTF_PLSQL_API.HANDLE_EXCEPTIONS(P_API_NAME => L_API_NAME,
P_PKG_NAME => G_PKG_NAME,
P_EXCEPTION_LEVEL => FND_MSG_PUB.G_MSG_LVL_UNEXP_ERROR,
P_PACKAGE_TYPE => JTF_PLSQL_API.G_PUB,
X_MSG_COUNT => X_MSG_COUNT,
X_MSG_DATA => X_MSG_DATA,
X_RETURN_STATUS => X_RETURN_STATUS);
-- RAISE;
WHEN OTHERS THEN
JTF_PLSQL_API.HANDLE_EXCEPTIONS(P_API_NAME => L_API_NAME,
P_PKG_NAME => G_PKG_NAME,
P_EXCEPTION_LEVEL => JTF_PLSQL_API.G_EXC_OTHERS,
P_PACKAGE_TYPE => JTF_PLSQL_API.G_PUB,
X_MSG_COUNT => X_MSG_COUNT,
X_MSG_DATA => X_MSG_DATA,
X_RETURN_STATUS => X_RETURN_STATUS);
-- RAISE;
End Create_Repair_Order;
PROCEDURE Update_Repair_Order(P_Api_Version_Number IN NUMBER,
P_Init_Msg_List IN VARCHAR2 := FND_API.G_FALSE,
P_Commit IN VARCHAR2 := FND_API.G_FALSE,
p_validation_level IN NUMBER := FND_API.G_VALID_LEVEL_FULL,
p_REPAIR_LINE_ID IN NUMBER,
P_REPLN_Rec IN OUT NOCOPY CSD_REPAIRS_PUB.REPLN_Rec_Type,
X_Return_Status OUT NOCOPY VARCHAR2,
X_Msg_Count OUT NOCOPY NUMBER,
X_Msg_Data OUT NOCOPY VARCHAR2) IS
l_api_name CONSTANT VARCHAR2(30) := 'Update_Repair_Order';
l_api_version_number CONSTANT NUMBER := 1.0;
BEGIN
-- Standard Start of API savepoint
SAVEPOINT UPDATE_REPAIR_ORDER_PUB;
-- Standard call to check for call compatibility.
IF NOT FND_API.Compatible_API_Call(l_api_version_number,
p_api_version_number,
l_api_name,
G_PKG_NAME)
THEN
RAISE FND_API.G_EXC_UNEXPECTED_ERROR;
END IF;
-- Initialize message list if p_init_msg_list is set to TRUE.
IF FND_API.to_Boolean(p_init_msg_list)
THEN
FND_MSG_PUB.initialize;
END IF;
-- Initialize API return status to SUCCESS
x_return_status := FND_API.G_RET_STS_SUCCESS;
-- API body
CSD_repairs_PVT.Update_Repair_Order(P_Api_Version_Number => 1.0,
P_Init_Msg_List => p_init_msg_list,
P_Commit => p_commit,
P_Validation_Level => p_validation_level,
p_REPAIR_LINE_ID => p_repair_line_id,
P_REPLN_Rec => p_REPLN_Rec,
X_Return_Status => x_return_status,
X_Msg_Count => x_msg_count,
X_Msg_Data => x_msg_data);
-- Check return status from the above procedure call
IF not (x_return_status = FND_API.G_RET_STS_SUCCESS)
then
ROLLBACK TO UPDATE_REPAIR_ORDER_PUB;
return;
END IF;
-- End of API body.
-- Standard check for p_commit
IF FND_API.to_Boolean(p_commit)
THEN
COMMIT WORK;
END IF;
-- Standard call to get message count and if count is 1, get message info.
FND_MSG_PUB.Count_And_Get(p_count => x_msg_count,
p_data => x_msg_data);
EXCEPTION
WHEN FND_API.G_EXC_ERROR THEN
JTF_PLSQL_API.HANDLE_EXCEPTIONS(P_API_NAME => L_API_NAME,
P_PKG_NAME => G_PKG_NAME,
P_EXCEPTION_LEVEL => FND_MSG_PUB.G_MSG_LVL_ERROR,
P_PACKAGE_TYPE => JTF_PLSQL_API.G_PUB,
X_MSG_COUNT => X_MSG_COUNT,
X_MSG_DATA => X_MSG_DATA,
X_RETURN_STATUS => X_RETURN_STATUS);
-- RAISE;
WHEN FND_API.G_EXC_UNEXPECTED_ERROR THEN
JTF_PLSQL_API.HANDLE_EXCEPTIONS(P_API_NAME => L_API_NAME,
P_PKG_NAME => G_PKG_NAME,
P_EXCEPTION_LEVEL => FND_MSG_PUB.G_MSG_LVL_UNEXP_ERROR,
P_PACKAGE_TYPE => JTF_PLSQL_API.G_PUB,
X_MSG_COUNT => X_MSG_COUNT,
X_MSG_DATA => X_MSG_DATA,
X_RETURN_STATUS => X_RETURN_STATUS);
-- RAISE;
WHEN OTHERS THEN
JTF_PLSQL_API.HANDLE_EXCEPTIONS(P_API_NAME => L_API_NAME,
P_PKG_NAME => G_PKG_NAME,
P_EXCEPTION_LEVEL => JTF_PLSQL_API.G_EXC_OTHERS,
P_PACKAGE_TYPE => JTF_PLSQL_API.G_PUB,
X_MSG_COUNT => X_MSG_COUNT,
X_MSG_DATA => X_MSG_DATA,
X_RETURN_STATUS => X_RETURN_STATUS);
-- RAISE;
End Update_Repair_Order;
-- R12 Development Begin
* Update Repair Order Status
* @param P_Api_Version api version number
* @param P_Commit to decide whether to commit the transaction or not, default to false
* @param P_Init_Msg_List initial the message stack, default to false
* @param X_Return_Status return status
* @param X_Msg_Count return message count
* @param X_Msg_Data return message data
* @param P_Repair_status_rec repair status attributes record.
* @param P_status_upd_control_rec repair status record control flags.
* @param X_OBJECT_VERSION_NUMBER
* @rep:scope public
* @rep:lifecycle active
* @rep:displayname Update Repair Order Status
PROCEDURE Update_Ro_Status(P_Api_Version IN NUMBER,
P_Commit IN VARCHAR2,
P_Init_Msg_List IN VARCHAR2,
X_Return_Status OUT NOCOPY VARCHAR2,
X_Msg_Count OUT NOCOPY NUMBER,
X_Msg_Data OUT NOCOPY VARCHAR2,
P_REPAIR_STATUS_Rec IN REPAIR_STATUS_REC_TYPE,
P_STATUS_UPD_CONTROL_REC IN STATUS_UPD_CONTROL_REC_TYPE,
X_OBJECT_VERSION_NUMBER OUT NOCOPY NUMBER) IS
l_api_name CONSTANT VARCHAR2(30) := 'Update_Ro_Status';
l_api_version_number CONSTANT NUMBER := 1.0;
     l_msg_data varchar2(2000);
     l_msg_index_out NUMBER;
BEGIN
-- Standard Start of API savepoint
SAVEPOINT UPDATE_RO_STATUS_PUB;
-- Initialize message list if p_init_msg_list is set to TRUE.
IF FND_API.to_Boolean(p_init_msg_list)
THEN
FND_MSG_PUB.initialize;
END IF;
-- Initialize API return status to success
x_return_status := FND_API.G_RET_STS_SUCCESS;
-- API body
CSD_REPAIRS_PVT.UPDATE_RO_STATUS(P_Api_Version => p_api_version,
P_Commit => p_commit,
P_Init_Msg_List => p_init_msg_list,
P_Validation_Level => FND_API.G_VALID_LEVEL_FULL,
X_Return_Status => x_return_status,
X_Msg_Count => x_msg_count,
X_Msg_Data => x_msg_data,
P_REPAIR_STATUS_REC => p_repair_status_rec,
P_STATUS_CONTROL_REC => p_status_upd_control_rec,
X_OBJECT_VERSION_NUMBER => x_object_Version_number);
-- Check return status from the above procedure call
IF not (x_return_status = FND_API.G_RET_STS_SUCCESS)
then
ROLLBACK TO UPDATE_RO_STATUS_PUB;
return;
END IF;
-- End of API body.
-- Standard check for p_commit
IF FND_API.to_Boolean(p_commit)
THEN
COMMIT WORK;
END IF;
-- Standard call to get message count and if count is 1, get message info.
FND_MSG_PUB.Count_And_Get(p_count => x_msg_count,
p_data => x_msg_data);
     if(x_msg_count > 1) then
          FOR l_index IN 1 .. x_msg_count
          LOOP
          fnd_msg_pub.get (p_msg_index => l_index,
                    p_encoded => fnd_api.g_false,
                    p_data => l_msg_data,
                    p_msg_index_out => l_msg_index_out
          x_msg_data := x_msg_data ||'['||l_msg_data||']';
          END LOOP;
     end if;
EXCEPTION
WHEN Fnd_Api.G_EXC_ERROR THEN
x_return_status := Fnd_Api.G_RET_STS_ERROR;
ROLLBACK TO UPDATE_RO_STATUS_PUB;
Fnd_Msg_Pub.Count_And_Get(p_count => x_msg_count,
p_data => x_msg_data);
IF (Fnd_Log.level_error >= Fnd_Log.g_current_runtime_level)
THEN
Fnd_Log.STRING(Fnd_Log.level_error,
'csd.plsql.CSD_REPAIRS_PUB.Update_ro_status',
'EXC_ERROR[' || x_msg_data || ']');
END IF;
     if(x_msg_count > 1) then
          FOR l_index IN 1 .. x_msg_count
          LOOP
          fnd_msg_pub.get (p_msg_index => l_index,
                    p_encoded => fnd_api.g_false,
                    p_data => l_msg_data,
                    p_msg_index_out => l_msg_index_out
          x_msg_data := x_msg_data ||'['||l_msg_data||']';
          END LOOP;
     end if;
WHEN Fnd_Api.G_EXC_UNEXPECTED_ERROR THEN
x_return_status := Fnd_Api.G_RET_STS_UNEXP_ERROR;
ROLLBACK TO UPDATE_RO_STATUS_PUB;
Fnd_Msg_Pub.Count_And_Get(p_count => x_msg_count,
p_data => x_msg_data);
IF (Fnd_Log.level_exception >= Fnd_Log.g_current_runtime_level)
THEN
Fnd_Log.STRING(Fnd_Log.level_exception,
'csd.plsql.CSD_REPAIRS_PUB.Update_ro_status',
'EXC_UNEXP_ERROR[' || x_msg_data || ']');
END IF;
     if(x_msg_count > 1) then
          FOR l_index IN 1 .. x_msg_count
          LOOP
          fnd_msg_pub.get (p_msg_index => l_index,
                    p_encoded => fnd_api.g_false,
                    p_data => l_msg_data,
                    p_msg_index_out => l_msg_index_out
          x_msg_data := x_msg_data ||'['||l_msg_data||']';
          END LOOP;
     end if;
WHEN OTHERS THEN
x_return_status := Fnd_Api.G_RET_STS_UNEXP_ERROR;
Rollback TO UPDATE_RO_STATUS_PUB;
IF Fnd_Msg_Pub.Check_Msg_Level(Fnd_Msg_Pub.G_MSG_LVL_UNEXP_ERROR)
THEN
Fnd_Msg_Pub.Add_Exc_Msg(G_PKG_NAME, l_api_name);
END IF;
Fnd_Msg_Pub.Count_And_Get(p_count => x_msg_count,
p_data => x_msg_data);
IF (Fnd_Log.level_exception >= Fnd_Log.g_current_runtime_level)
THEN
Fnd_Log.STRING(Fnd_Log.level_exception,
'csd.plsql.CSD_REPAIRS_PUB.Update_ro_status',
'SQL MEssage[' || SQLERRM || ']');
END IF;
     if(x_msg_count > 1) then
          FOR l_index IN 1 .. x_msg_count
          LOOP
          fnd_msg_pub.get (p_msg_index => l_index,
                    p_encoded => fnd_api.g_false,
                    p_data => l_msg_data,
                    p_msg_index_out => l_msg_index_out
          x_msg_data := x_msg_data ||'['||l_msg_data||']';
          END LOOP;
     end if;
End Update_ro_status;
-- R12 Development End
End CSD_REPAIRS_PUB;
Plzz checkout help me out

Genius bar, used MacBook pro, and registration

I recently purchased a MacBook Pro 13" 2010 model on craigslist.
It was less than 2 months old, came with receipt and still under AppleCare warranty of course.
I re-registered the device during a clean install of snow leopard and also using the apple.com registration page. I received an email confirming my registration.
I noticed a problem with the display, so I scheduled a genius bar appointment at the nearest Apple Store (Knoxville, about 90 miles from my home). On my way out of town for a trip I went to my appointment in Knoxville on 04/08/2011. The genius was friendly and acknowledged a display defect. He made a work order under warranty. Since I live 90 mes away we decided to ship it to a repair center and have it shipped to my home address. He asked for my shipping and billing addresses and I signed the work authorization.
Here's where it gets really really bad. Last night I decided to check the status of the the repair. I pulled out the copy of the "Genius Bar Work Authorization" and to my horror under "customer information" there was the name and address of the previous owner. The phone number was mine but everything else was his. I called the Knoxville Apple Store and they said I'd have to come in to discuss this face to face. I'm in North Carolina unfortunately. Will be back tomorrow. So I called AppleCare. I spoke with Stephanie who discussed this with me and proceeded to look up the repair order. Sure enough the wrong shipping address was listed. My address was listed under billing address, however. She proceeded to re-register the device's serial # under my info and change the shipping address.
I want to believe her and trust that my MacBook Pro will return to me but I'm uneasy for a number of reasons. When I login under my Apple ID it shows no pending repairs and no MacBook pro under my registered devices on the Express Lane site. I can look it up by entering the repair # and the serial # but it's not tied to my Apple ID.
What should I do? It still says shipment pending.
Should I trust Stephanie that she properly changed the address?
Should I go to the Knoxville Apple Store with my original receipt showing I'm the owner?

I guess I deserve to have this happen because I bought "second-hand." So thanks for that judgement. That's obviously what I came here for.
I appreciate the replies. Just posting to get advice from others who may have similarly experienced problems with Apple and shipping addresses, customer info, etc.
I took your advice and got on the phone. I called the Apple Store in Knoxville and got someone who was more helpful than when I tried yesterday. He looked up the repair number and checked the info. He confirmed that it was incorrect and asked me for my name, address, and email address. He assured me that it was corrected and my MBP wouldn't end up in Texas and lost forever. I'm still a bit nervous, though.

HELP wrong warranty expiring date!

Hi I'm Italian so I'm sorry for my English Language.
I recently bought a third gen Nano ( on 31st december 2007 ) but I got a problem with the display so I contacted the online support on the apple website.
while doing this I had to check my warranty status so I put the serial number in a webpage on the site and it told me that the warranty will expire on 13th november 2008.
so I clicked on "communicate the right date of purchase to adjust the warranty" (or sth like that I don't know if in english it's the same) and It gave me a PDF document (http://images.apple.com/support/service/help/warrantycheck/it/faxcover.pdf)
that I have to send by FAX with the receipt of the nano.
THE PROBLEM IS THIS:
in this fax I have to say my information( name surname and so on)but also the "AGREEMENT NUMBER" and the "CASE NUMBER/REPAIR NUMBER"
what do I have to write in agreement number? i don't have any idea of this.
also the CASE NUMBER : I received a case number from the Apple Support as I had the problem with the display, but is this number the same that I must communicate to adjust the warranty? or the Case number that I got is only related to the display problem?
I hope you have understood my problem because it's not so easy to explain... if you wish to visit the page of the fax in the English Version go to this page (http://images.apple.com/support/service/help/warrantycheck//faxcover.pdf)
Thanks a lot
please help mee!!

"AGREEMENT NUMBER" is the AppleCare agreement number. You would only enter the Plan number if you have an AppleCare Protection Plan enrolled to your iPod. If the iPod does not have an AppleCare Protection Plan added to it, there would be no agreement number, so leave that space blank.
"CASE NUMBER/REPAIR NUMBER" would be the number given to you over the phone if you had previously contacted Apple about this matter. If you have never contacted them, no such number would exist, so leave that space blank.

What can I do for my non recieved iPod?

About 1 week and a half ago, I sent my iPod touch 4th generation to get repaired. It was great service, and within less than 3 days, I received an e-mail telling me that my iPod had beed repaired, and dispached (I received this e-mail on the 11 oct.). It's now the 19th and I'm going on holiday soon, and really need my iPod back, and still have not :/ The e-mail Apple sent me said my package was tracked by UPS, but on their web site, all it says is the date it was dispached :/ Is there anyone I can contact, or something I can do to see where my package is, and what's going on?

Contact Apple and make sure you reference your case/repair number
Contacting Apple for support and service

Repair number R64419753

Similar Messages

Maybe you are looking for