Repeated BT exchange fault 'repairs' making Infini...

I've been noticing Infinity 2 dropping out, for anything from a few seconds up to a few minutes, for a couple of months. Completely fine in between and good speeds until the moment of cut off and as soon as it has spontaneously recovered again.
The frequency got worse so I eventually got round to reporting it using the online tool, which immediately diagnosed a fault at the BT exchange and triggered a reassuring message it would be sorted within three days. To cut a long story short I keep getting updates to say 'we think your fault is now fixed' but despite following the instruction to restart my hub (was home hub 2 when problems first materialised but now home hub 4) there's no improvement - indeed the problem is getting worse and worse.
I keep reopening the fault each time, only to go through precisely the same circle of messages. Indeed the web page seems to have run out of space to show the more recent supposed 'repairs' and re-openings of the fault!
After a couple of weeks of getting pretty fed up with this, I've used the separate online complaint form to draw attention to this issue and to ask a person to look into the problem as I'm concuding this is just some automated repair system I'm stuck in. I was relieved to see a text come through just now from BT thinking at last someone is getting to grips with the problem... how niaive I must be, as sadly it was yet another (automated!) customer feedback text.
Please, please, please can a human get back to me and sort this out - what was at first an inconvenience is actually becoming a nightmare as both my wife and I need to work from home at times and are dependent on being online. I really do expect better service.
I am connecting wirelessly as the hub isn't in a very accessible location, and the problem occurs on a Macbook Air, Windows 7 laptop,  iPhone 4S and iPhone 5. My firm's IT consultant happened to be doing a house call for me the other day on unrelated matters - she looked at the configuration and could see no indicators of any problems within the house, supporting BT's own diagnosis of a fault at the exchange. 

Thanks for the swift reply Ray.
I figured that at the hub was changed without any impact on the problem, and as it effects multiple devices the exchange is a sensible diagnosis, but I have only my common sense to base that on - no technical know how!
If you suspect interference, is there anything I can do about it?  I can't imagine what device is suddenly sending out the killer rays (I jest) to strike it down in short bursts, but if that really is a possibility is there something a lay person can do like changign channels?

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