Repeated loss of landline service for 78 year old ...

My 78 year old mother lives alone and has some fairly major health issues. For the third time in three weeks, she has lost the use of her landline and would be unable to call for an ambulance if one was needed. BT say this is due to the theft of copper from cables and seem to be saying that they will repair as soon as they can but, despite being a priority customer, this has taken up to four days to be resolved. We contact BT who say the problem is in my mother's house and that she will be charged £127 if this is proven and we go through this each time, only to be eventually told that it is another cable issue. This time, rather than hanging on the phone for half an hour, my sister reported it online but it doesn't show a live fault and a different screen just says BT are aware of the issue! What is happening her?

Hi kaz223,
This doesn't sound good, if you can email in her account details and your forum username I'll check the fault out on my end to see what's going on with it.
You can find our contact email address by clicking my username.
Many thanks,
Stephanie
Stephanie
BTCare Community Manager
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Version 4 listed in documentation for year old software installed.

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https://wiki.mozilla.org/RapidRelease/Calendar
no, you don't missing anything.
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I recently upgraded my internet service with Comcast for faster internet. When I user ethernet connection I get 50 MB download speed....when I use the wireless connection I get 10-20 MB speed. I have an airport extreme...3-4 years old. Why?

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If your supposed to be getting 20 Mb/s down via your ISP and both Mac's are not getting that on the SpeedTest, then obviously your router appears to be the cause.
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Diagnosing network issues

My Macbook Pro is about 4 to 5 years old. I've noticed the last few months that speed was becoming much slower. It slowed to a crawl last week and won't even turn on now. Where do I take this to near Jackson, Michigan for service?.

My Macbook Pro is about 4 to 5 years old. I've noticed the last few months that speed was becoming much slower. It slowed to a crawl last week and won't even turn on now. Where can I take my Macbook Pro for service near Jackson, Michigan?.

Things You Can Do To Keep Your Computer From Slowing Down
If your computer seems to be running slower here are some things you can do:
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
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Repair the Hard Drive - Lion
Boot from your Lion Recovery HD. When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Boot to the Recovery HD:
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Restart your computer normally and see if this has helped any. Next do some maintenance:
Suggestions for OS X Maintenance
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3. Deja Vu
4. SuperDuper!
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7. Synk Standard
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Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
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Referenced software can be found at CNet Downloads or MacUpdate.
Additional Hints
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Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time, then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
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How can i get a refund for unauthorised purchase made by my 6 years old child? I tried in customer service and told me to write a email but I don't know where i have to.

How can I get a refund for unauthorised purchases made by my 6 year old son. And he purchase games 1200€ With in 3days. How it's possible?

I'd follow the "report a problem" link
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If it is less than a year old it is still under warranty, get it serviced.
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Do I give my 7 year old his own apple id for a new ipad mini or use mine

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Its really up to you how you manage your kids content. Think about what you want him to access. Do you want him to access Messages? iCloud? Facetime? or only the iTunes and App Stores?
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You can also use restrictions to setup some parental controls.
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http://support.apple.com/kb/ht4213
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Well, that would depend on what calendar you are using.
If you are simply relying on the calendar on the device, well, that's not very smart. Restoring from backup should put everything back.
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Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
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Are you sure its for itunes? Not aware of any service thats $25/month. Itunes match is that price for a year.
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http://www.apple.com/support/itunes/

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Hello Albert, see how many of these you can answer...
See if the Disk is issuing any S.M.A.R.T errors in Disk Utility...
http://support.apple.com/kb/PH7029
Open Activity Monitor in Applications>Utilities, select All Processes & sort on CPU%, any indications there?
How much RAM & free space do you have also, click on the Memory & Disk Usage Tabs.
Open Console in Utilities & see if there are any clues or repeating messages when this happens.
In the Memory tab, are there a lot of Pageouts?

I have been using iTunes for years to connect to radio and just recently tried to get on and sign pops up stating " A error occurred while contracting the radio tuning service. Check your internet connection or try again later " I do but the same respons

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You are probably using an old version of iTunes with which the stream link service seems to have stopped working for many users of older iTunes. No, Apple makes no comment about this kind of thing. It may reappear, it may not (it has been dead for over a week now). Your solution is to upgrade the operating system version on your computer from 10.5.8 to 10.6.8 so you can run a newer iTunes, or live without. You can still open streams if you can get the URL, and you can then save them as playlist items.

Small MacBook Pro screen scratch: Are they normal for a 2+ year old computer?

Hello,
I am writing about a topic that may have been mentioned around on these forums multiple times, scratches on the MacBook Pro screen display. In August 2010, I bought my 2010 MacBook Pro and since then I have been very careful with the screen by avoiding to touch it and clean it around every two to three months. However, today, I was cleaning my MacBook Pro screen and a way I examine the screen cleaness is by placing my iPhone 4S LED flash light illuminating the screen which shows the smudges and dirt that the screen has. Unfortunately, today I found 2 scratches on my MacBook Pro screen which run horizontally, these scratches are very small at around 1mm in lenght. They are not noticeable when the screen is on, which is why the scratch may have gone undetectable up until today when I used my iPhone's LED.
Off course I am a little dismayed because through all my carefullness when I clean the screen (I use a gentle up and down motion to clean the screen), still I was not able to prevent a screen scratch. When I close my MacBook Pro, I still use the plastic material that came on top of the keyboard to avoid any contact of the screen and the keys; I always shake that plastic material before placing it on top of the keyboard . So here's my question is it normal for a almost 2.5 year old computer to have two small scratches as the one I am speaking about.
I did find the screen bezel at Amazon and I may buy one as a spare and store it in a secure place and use it if there are more pronounced screen scratches.
Thanks in advance for any answers and suggestions to my predicament.

Thomas A Reed wrote:
I have a 2010 MacBook Pro. I do not take any care to put anything in between the keyboard and screen... I just use it as it was made to be used. I don't take any particular care when cleaning the screen... often, it's just rubbing off a fingerprint with my sleeve or the tail of my shirt. No scratches whatsoever.
How your screen got scratched is not something anyone here can answer. We can speculate, at most, but that's not likely to be very useful. I'd recommend not putting anything between the screen and keyboard when closing the machine. That could very well be the cause of the problem, if something got stuck to that material when you closed it between keyboard and screen.
Thanks for the suggestion... I will apply these changes to my MacBook Pro's storing procedure and remove the plastic out of the equation. What bugs me is the fact that because the scratch is 1mm long and horizontal it tells me that a force dragged the material. The only thing I can recollect is when one time a family member accidentally passed close to my MacBook Pro with his headphone jack disconnected and hanging, unfortunately the metal part scraped over the screen but there were not scratches to detect. The impact area as I recollect is close to the scratch but the force of the impact and travel distance was not something as forceful to create such damage. Maybe the plastic is the culprit which makes me feel disappointed because I was using it to avoid problems rather than creating one. Anyways, I think I'll buy a spare bezel for my MacBook and in case there are more future and pronounced scratches, I will send it to repairs to an Apple Authorized Service Provider and give them the bezel.

Can I get credit for an in-App purchase my 3 year old made?

Is it possilbe to get credit for an in-App purchase my 3 year old made?

If you mean it was purchased by mistake... you can try and get a refund...
Contact iTunes Store Customer Service:
Apple - Support - iTunes Store - Contact Us
But it is stated that all Sales are Final...
Perhaps you should consider setting some Restrictions...
Understanding Restrictions...
http://support.apple.com/kb/HT4213

Repeated loss of landline service for 78 year old ...

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