Replaced mobile has got issues

hi,
i am out here solely to inform NOKIA, that my queries regarding my problem were left unanswered and i was forcefully replaced with a N85 mobile model for my Previous N82 mobile model .... ( with few attractive bonuses however )
Name : Sivagaminathan
Country : India
City : Chennai
so its better if a NOKIA representative from india answers my question ( or someone who knows the legislation if there are in particular to my region ).
How would i get a replaced phone ?
1. I did not recieve the box of the Phone, i just recieved the handset with nothing but the charger
2. Am i entitled to recieve the complete product including memory card and accesories by replacing my older model ( with complete set i got from the shop ) ?
3. Should i recieve the replacement product whose market value is lower than my mobile or higher than my mobile ( and market value depends on what ? ) ?
4. Can i ask for a replacement model that is not in the list you guys say me, and pay additional price for the product ?
( for example, for my N82 mobile, i got N85 replacement model. I asked for N95 or N96 which i can pay additional price, but the care center guys refused to do so )
Please answer these questions and i have more queries which are left unanswered from the NOKIA CARE CENTRE

thanks .. i dint know that ..
all my mails to the nokia authorities come bouncing back to me saying they need more information ..
once i gave the complete information, i was given an acknowledgement mail and still the problem is processed .. i just recieved the replaced N85 model and it is buggy ..
i have no more intentions to argue with the care center guys .. i wonder someone can help me through the problem to contact the nokia staff or moderators ?
also, if any of you have gotten a replacement, can answer my questions please

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