REPLACED SYSTEM BOARD

I replaced my system board with a new one straight from HP. It works great except that when it boots i get a SYSTEM BOARD ERROR (00A)- PRODUCT NAME, PRODUCT CONFIGURATION, PRODUCT SERIAL NUMBER, PRODUCT NUMBER. Basically it thinks I have a counterfeit copy of Windows on my laptop. Can you tell me how to fix this?

You're very welcome.
A very good question for which I do not have an answer, as I do not work for HP.
I only know that HP never does tell you that tattoo process needs to be applied.
But you do know now, and you know what needs to be done.

Similar Messages

  • Replaced system board? How to restore system serial number with a CD.

    I have an l412 with a defective system board- would not POST. So I replaced the system board (it's a year out of warranty) and booted up, only to be met with an error code about a sytem serial number mismatch. Boots OK, but system update does not work (because of the serial number mismatch).
    The instructions for WHAT to do about this are in the online service manual http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles_pdf/60y3635_02.pdf
    When the computer was manufactured, the EEPROM on the system board was loaded with the serial numbers of the system and all major components. These numbers need to remain the same throughout the life of the computer.
    If you replace the system board, you must restore the serial number of the system unit to its original value.
     You need the LENOVO ThinkPad Hardware Maintenance Diskette to do this. This floppy disk is only available to certified Lenovo service centers. Or those who know how to use google. Versions 1.75, 1.76 and 1.83 are the ones I have used. If you can't find them, you probably should not be trying this anyway.
    You read that correctly- DISKETTE. As in floppy disk. How many laptops have one of these? Now you see the problem.
    The real trick is HOW to do this- without a USB floppy drive. If you have one of these, stop, you don't need to know this.
    For the rest of us.... 
    First, find a computer with a floppy drive. Any computer.
    Extract/install the HMD archive onto it. Follow the instructions in the file to make an HMD floppy disk.
    Use this program http://www.boodaa.de/index.php/download-mainmenu-31/bootdisk2bootstick-mainmenu-44 to make an image of the floppy. Be sure to save it as a .img type, not .bin
    Use this program http://paulski.com/zpages.php?id=1814 to create a bootable CD image using the floppy .img file you just made.
    Burn the ISO to a CD and boot from it. 
    At least on my L412, it works!

    you can only download the trial version unless you purchased from adobe and there's a link under your account, https://www.adobe.com/account.html

  • Almost 1 month and still no system board replacement

    Has anyone else had any probelms getting a replacement system board for a T420S?  I have been waiting for a tech to come out on a three week old laptop to replace a bad system board and still am awaiting a backordered part.

    duplicitis,
    Sorry to hear that you are delayed on parts. Calkenneth is offering fair advice -  If you purchased from Lenovo directly in the US, and the failure is within the first 21 days you could get the system replaced as a DOA.  Call your sales rep and you will need to provide the service case number.
    We can also escalate your service case.  Would you send me a PM with your contact info and service case number?
    Will try to move this along for you.
    Thanks for speaking up,
    Mark
    ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
    Mark Hopkins
    Program Manager, Lenovo Social Media (Services)
    twitter @lenovoforums
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

  • Is is the BIOS or the system board?

    Hi.  I have a pc manufactued by a deceased company named Quantex.  The pc has a MSI MS-6199VA
    system board with W6199VAFD v3.3 121799 Bios, an Intel P6C (Coppermine) Pentium III 733Mhz
    processor and a VIA Apollo Pro 133 chipset.
    I have been having some trouble with the pc over the last month.  It has an nVidia GeForce 256 video
    card and around the middle of October I updated my install of Norton SystemWorks from NSW 2002 to
    NSW 2003 as well as updating the nVidia drivers to the latest version (40.72).  Things have not been the
    same since.  I started getting random system freezes and 0D or 0E Fata Exceptions as Windows 98SE
    was starting to initialize and display the desktop and Windows signon.  I was always able to restart in
    Safe Mode, but not always able to get around the Fatal Exception in normal mode.
    Over the course of the next month, the pc never really attained stability.  Sometimes it ran fine for a while,
    then would just freeze.  I started backing up more often and got PowerQuest Drive Image for disaster
    recovery purposes.  I already had a tape drive, but sometimes the tape backup software would
    freeze/stop functioning in the middle of a backup.
    I then got a larger hard drive, so that I do Drive Image backups to HDD rather than CD-RW.  I got an
    ATA-100 80 Gb drive but did not yet install it.
    This past week I checked your website to see if I could find any additional information about my BIOS
    and if it would support the new hard drive.  I saw that I was on v3.3 and that you have v3.5.  It also
    appeared to me that v3.5 was needed for the new drive.  It also seemed to me that my issues could be
    hardware (ie, system board) related.
    Anyway,  I used your v3.5 BIOS update utility to backup my existing BIOS.  Double checked my system
    board and chipset and then tried the v3.5 update.  The flash update did not write completely (out of the
    two full rows of white progress boxes around 6 of them were blue).  I restored the original bios and
    regained some function.  However, I can no longer even get through the CMOS setup without the pc
    freezing.  
    I have reseated all cards and the processor as well as trying only one memory chip at a time.  Nothing
    has changed the behavior.  I even reflashed the v3.5 BIOS, this time with a clean update (all white
    progress boxes).  Still no stability.
    I am just looking for some advice.  It my system board gone?  Was it going or did I destroy it with the bios
    update?  Since my original equipment manufacter is no longer in business I have nowhere to go for
    hardware support.  Is it possible to find a replacement system board or better to cut my losses and get a
    new pc.  I am fairly pc competent but not to the point where I would swap out a system board on my own.
    Vic

    On Friday I decided to take everything apart; including removing the system board and then put it all back together.  Believe it or not, without any repairs since I last replied in this forum, my pc is now somewhat revived.  It appears as though my problem might have been that the processor was not completely seated in the slot.  Does that make sense?  The freezing during CMOS setup or OS startup has completely disappeared.
    There are still some stability problems and there also appears to be a BIOS issue.
    I think the stability problems are from corrupt OS files (Win98 SE) and I am thinking the only recovery for that is to reinstall.  Nothing like a perfect opportunity to move this hardware to Windows 2000.
    Now for the BIOS question.  This board is an MS-6199VA.  The BIOS is W6199VMS v3.5 100200 with BIOS ID of 01/01/2000-692-596-W977-2A6LGM4BC-00.  At the tail end of the BIOS startup I get the following..
    CMOS Checksum error - Defaults loaded.
    Warning! CPU has been changed.
    Please re-enter CPU settings in the CMOS setup and   remember to save before quit.
    Press F1 to continue or DEL to enter CMOS setup
    I have gone through all the CMOS setup options, set them, changed some; like disabling a serial port and setting up a power on password, and save them.  Yet I still get this message every time.
    Other than halting the startup until I press F1 or DEL there seems to be no other negatives.  Am I missing something or is there a storm coming?
    Vic

  • Will an X230t system board fit in the standard X230?

    Related to my other post about my 2306CTO X230 no longer powering up:  if I happen to find a replacement system board for the X230t tablet version, will it fit in my standard X230?
    The FRU for my system board is 04Y1670.  Might have located a reasonably-priced replacement for an X230t, FRU 04W6804.
    Thanks!

    rgiles schrieb:
    will it fit in my standard X230?
    If you use a dremel, maybe, but I recommend you to buy a X230 (non-Tablet) system board.

  • L530 system board FRU location

    Hi,
    I've got a L530 that's been exposed to a glass of soda, with the oh-so-familiar result: instant death. I've been looking at buying a replacement system board, but I can't seem to find a similar one in the parts lookup.
    Entering the serial number and model number in the parts lookup I get the following system board:
    04Y2024
    FRU PLN Int 15D w/WW TPM=Y
    In the service parts list, however, there is no system board with that FRU: http://download.lenovo.com/parts/ThinkPad/l430_and_l530_fru_bom_20121018.xls.pdf
    I figure that the following matches:
    04W6661
    Planar Card Asm HM76 Integrated 15W Dock, WWAN TPM Win8-pro
    Am I right? Will the 04W6661 fit?
    Thanks in advance.

    Hi, runejuhl
    Thank you for the information in the private message. According to your serial number, the systemboard that is in your machine is FRU 04W6661, which was one of your original thoughts on the matter.
    Hope it helps,
    Adam
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  • M305-S4848 Audio Muddy/lack of treble after system board replacement

    I recently sent in my M305-S4848 for repair and the system board was replaced. (wouldn't charge while powered on)
    After receiving my laptop back from repair I noticed that the sound quality of my speakers had gone downhill.  There is no crackling/hissing and the like but there is a muddy, midrange filled tone and a reduction in treble and clarity.  When this computer was serviced the BIOS was updated and the software was set back to factory spec.
         I have a second m305-S4848 that I purchased for my wife at the same time.  Our computers sounded the same before mine was sent for repair and different now.  I have spoken to Toshiba support, had a remote session performed by a high level tech.  No one seems to have any idea what may be wrong.  I was told to send in the computer again.
         The concern I have is that the sound is more mediocre than bad and if serviced by a tech without a good ear, the moderate audio problem will not be noticed/corrected/taken seriously.  Any help would be greatly appreciated.  I'm hoping someone might know what could have happened and the best way to communicate my problem to whatever service depot my notebook may be sent to.
    BTW: Notebook seems to be running well in all other respects at this point.
                                                 Thanks in advance
                                                                Jason

    Chris,
    I wanted to reply here on your original thread .  I appreciate your  noting your prior case 10140045 - this appears not to have been routed correctly and was closed out.   We will escalate this situation and ensure follow up.
    I appreciate your speaking up, and your patience.   I really hope we can restore your confidence in Lenovo.
    Mark
    ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
    Mark Hopkins
    Program Manager, Lenovo Social Media (Services)
    twitter @lenovoforums
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

  • T30 system board replacement

    I have a T30 type 2366-86U that I believe has a bad system board (plug in the new charger and the only thing that lights up is the battery indicator- plus I can smell the plastic getting hot- pretty sure its the board) The tag says 236-86U. I can get a replacement real cheap off one of those bid sites but its a 2366-FBU. How interchangeable are the boards? I've been through the KB and read the HMM but there isn't any information about the antiques I'm working with! Anyone know if the two boards (or any other 2366 model) will fit in the machine? Thanks

    The board from FBU is actually a better one, type II which supports CPUs over 2.0 Ghz. Go for it.
    Good luck.
    Cheers,
    George
    In daily use: R60F, R500F, T61, T410
    Collecting dust: T60
    Enjoying retirement: A31p, T42p,
    Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
    Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

  • T410 system board replacement

    I would like to replace my motherboard.
    Right now I have this one:FRU 75Y4066: System board assembly, integrated graphics, iAMT, TPM
    I would like to buy this one:
    FRU 75Y4146: System board assembly, discrete graphics 512 MB, SMB, RPTA-c, iAMT, TPM
    Is it a go?

    Hi,
            This is the part # 578703-001  (System board (motherboard) - With GL40 chipset and HDMI support). And you can order the parts from the below link
    Partsurfer.hp.com 
    or 
    https://h20141.www2.hp.com/Hpparts/Default.aspx?mscssid=FA59F7C7DCAC4237B498C91D0507A761
    "I work for HP."
    Please click the "White Kudos" star to say thanks for helping.
    Please mark "Accept As Solution" if my help has solved your problem.

  • DV5T-2200 System Board Replacement

    I recently recieved a DV5T-2200 which does not post.  It powers up fine & the screen lights up but displays absoultely no information.  (Same goes even if attached to an external monitor).  I'm fairly certain the system board needs to be replaced.
    Do you guys concur with my reasoning? 
    I can acquire a system Board for a DV5T-2000 (for a measly $28).  I'll view some tutorials on how to dissemble the DV5t's if I can find them.   I'll need to order the Recovery Media the 2200 as that's the SN although the board will be for the 2000.
    What issues might I expect if any.?
    Thanks,
    CG

    Have you tried different memory? If that does not work I am leaning toward the motherboard theory.
    The dv5-2000 board should fit and work. Is the original Windows Key Code still visible? Assuming it is Windows 7 you can just download an OEM .iso and reinstall with that. HP will charge you for a recovery disk set for an out-of-warranty machine. Post back if you need more help.
    Here is the Manual:
    Download Manual Here
    If this is "the Answer" please click "Accept as Solution" to help others find it. 

  • How can you brand a serial number onto the system board?

    I just replaced a system board and need to brand it with the appropriate serial number.  How do I accomplish that?  I have software to run when I do that with Dells or Lenovos.  How can I do it with an HP?

    Hi:
    You cannot tattoo a HP notebook. It has to be done by an authorized HP tech service center where they have a DMI tool for that which is not available to the public.
    You can tattoo some HP business desktops with this software, link below. It might work on HP consumer desktops but I don't know since I have never tried it on one.
    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12...
    This program makes a bootable floppy disk, and cannot be installed via any other method than a FDD or USB FDD.
    It works on many other HP business desktops other than those listed. It has been used successfully in PC's up to a couple years old.
    Paul

  • Z77A-GD65 power issue/bad system board?

    Looking for advice. I am afraid its a bad board, but some symptoms point at power which also makes no sense.
    This is what the WHOLE system should look like.
    MSI Z77A-GD65 system board
    Intel 3770K 3.5Ghz
    Anted Kuhler H20 620
    G.Skills RipJaws 16GB 1600Mhz DDR3 F3-14900CL9Q-16GBXL (on the test list)
    Asus nVidia GTX 680 video card
    OCX Vertex 3 256MB SSD
    Seagate 500GB data drive
    Razer Lycosa Keyboard
    Razer DeathAdder Mouse
    Antec Sonata IV case with Neo ECO 620W power supply
    It seems to me that 620W should be more than enough. According to my calculations thats roughly 330W of power draw against a 620W powersupply.
    I am not currently over clocking.
    So what the system does look like is:
    If I connect the 500GB drive then windows starts rebooting as soon as the Windows logo comes up.
    If I place all four sticks of RAM in the system windows starts rebooting as soon as the Windows logo comes up.
    If I leave the 500GB standard sata drive off and only use 3 sticks of RAM... well we get a solid system and I am writing this message on it.
    3 sticks of ram appear to work in any 3 slots and allow the system to boot, except 1,3,4. That combo also resulted in the reboots at the windows logo.
    I first thought it was RAM, originally I was using Corsair Vengeance. I saw some posts here about people having the same problem, and noted that the Corsiar RAM was not tested and switch to a the tested G.Skill instead.
    Any ideas? It does not completely seem like a System board issue, but it certainly should not be power. All heat levels are well within normal and as I said the system works great if I leave off the drive and one stick of RAM.
    Thanks guys....

    System torn down, and put back together. (Found out I was out of Thrermal Compound, so I had to run to the store to get some.)
    No long leads, only 9 stand offs matching each mount point on the systemboard.
    Back together... problem is the exact same.
    However, back to the hard drive issue. I decided to play with that since I was getting no where with 4 sticks of RAM.
    What I have discovered is that with NO sata cable connecting the drive to the system board, if I try to power the two 250GB standard sata drives the system reboots just as the Windows logo should come up.
    The fact that this behavior is so close to the RAM behavior... I am back to thinking its a power issue, though system board is still a chance... its just easier to buy a new better power supply than the Antec Neo Power 620 that came with the case. (I have not ever had a problem with Antec before, and will likely just buy one of their higher end power supplies to replace it, but I think I will try it next, just in case.)
    I am not seeing any strange behavior power wise as far as any monitor shows... but connecting power to a sata drive that is NOT connected with a sata cable and causing a reboot just screams power at me.
    Anymore thoughts today. In the mean time off to play Secret World with just the SSD and two sticks of RAM, which still runs rock solid.

  • IPhone5 bad system board

    Yesterday my i5 was at 40% and i decided to plug it in which i noticed it wasnt charging so i rebooted the phone but it wouldnt power back on. I did a handful of hard resets and finally got the screen to show the 'plug in to charge' icon. Im thinking it was at 40% how can it be dead. I plugged it in and wouldnt charge. Tried several cables that worked on the ipad and still wouldnt work with the i5. So i took it in to a local phone repair which they stuck a new battery in and the phone booted but would not charge. They replaced the charge port and still wouldnt charge so they deemed it unrepairable and something wrong with the system board. This phone was bought in Oct 2012 so its about 1.5 yr old. Will apple fix this? whats the procedure on this since its out of warranty?

    If the place that repaired the phone was Apple authorized:
    If your iPod Touch, iPhone, or iPad is Broken
    Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
    ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
    You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
    You will find respective repair costs in the appropriate link:
    iPod Service Support and Costs
    iPhone Service Support and Costs
    iPad Service Support and Costs
    There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
    1. iResq or Google for others.
    2. Buy and replace screen yourself: iFixit

  • What is the cost and process for factory refurbish of a tx2-1375dx with a blown system board?cc=us

    What is the cost and process for factory refurbish of a tx2-1375dx with a blown system board?
    How would one go about arranging for such service?
    Why is it impossible to contact a real human for support, either via online chat or phone? 

    Last I checked I am a real human, it is just that I do not work for HP and can't speak for them. HP would not be the place I would go for a "refurbish" job. They charge an arm and a leg for out of warranty service. You simply need to find someone to replace the system board (motherboard). It is also very likely on that model that you could have your system board repaired. There are many services on ebay that will repair the motherboard at the component level. The cost would be at or under $100 or so. I have more advice to give but many times I write a detailed response only to have the user never come back. I do check my posts so if you want more ideas just please respond. The tx2-1000 was one of the models affected by the nVidia issue that caused so many HP laptops made in the 2007-2009 era to fail prematurely. 

  • T420 Wearing System Board Insulation in Battery Compartment

    From many insertions and removals of batteries, the insulation on the system board of my T420 has begun to wear under the battery (you can see it under the alignment tongue in the following photo).  The wear is a bit more pronounced than visible in the photo.
    Questions:
    a)Is there anything of significance under the insulation (any circuit board components or traces)?  Why is the insulation there?
    b)If I finally wear through the insulation, are there any special electrical properties where I just can't patch it with clear laminating material (non-conductive) or something like this?
    c)Does Lenovo sell this insulation as a spare part (I doubt it)?  (And even so, I'd hate to tear the computer apart to replace it--this would take me a good 8 hours.)
    d)Anything else I should know?
    Thanks, Dave Ashley

    A follow-up on this:
    I spoke to Apple Australia who said it was not uncommon, even though AppleCare (in India) had said it was not something they had heard of and that I should speak to Customer Relations.
    The repair person at the second Apple Store then advised me that the logic board serial no on some machines is in fact the factory's serial no, not Apple's, and therefore it is normal. There is confusion, though, since many newer machines have eg iBooks have Apple's serial no under the key pad.

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