Requestes are not forwarded to next level after approval

Question

Hi all,
Apps version 11.5.10, Solaris 10
we have modified a user name in apps after that what ever that particular user has approved is not going to next level. Is it not recommended to update a user name?
Hope some one can help me fix the issue
Thanks in advance
uns

Answer 1

Hi Bob,
I am running AE 5.2 but do not use the "forward" feature. For request that require "role approvers" I have set up a seperate initiaor that includes the additional Stage for Role approval.
I have initiators for 1) New User w/ no role approval 2) New User w/ role approval 3) Change User w/ no role approval 4) Change User w/ no role approval
My "no role approvals" go through three stages 1) security initial review 2) Internal Control review 3) Final security provisioning; my "role approvals" go through four stages 1) security initial review 2) Role Approval Stage 3) Internal Control review 3) Final security provisioning
If a request has roles that require approval and some that do not, the request will take the two seperate paths based on the roles defined for each; the provisoning will complete once both paths have completed all stages
This allows us to treat the role approval just like any stage with assigned approvers and if multiple approvers allow for any one approver to complete the stage
This is different from your approach of forwarding for role approval; I define the roles to the initialtors that require role approval, but gives you another perspective of doing it
Jerry Synoga
Ryerson,Inc.
630-758-2021