Requirements for participants - must they have Acrobat Connect Pro for meetings?

I am soon participating in a "eLearning" program and we have been told that the meetings are within "Adobe Acrobat Connect Pro Meeting".
It is not clearly stated anywhere if I need to subscribe and have this program installed myself or if it is actually only the host that needs the program.
Is having Adobe Acrobat Connect Pro Meeting installed/subscribed a requirement for the participants?
Thanks for any help - hope Adobe will state this much clearer on their webpages in the future.

All the techical requirements for joining a meeting are listed here: Adobe Connect system requirements, web conferencing, Mac | Adobe Connect
Basically you need to have Flash Player 11.2 or newer.

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Pricing for Mulitple Acrobat Connect Pro Rooms

My current plan is the Acrobat Connect Pro Monthly Plan. This allows me to "host" one room. I own a small business and would like to have two rooms running at the sametime. Where do I find pricing for and additional room? Is there a discount for the second room?

Reach out to Adobe here, https://service.acrobat.com/cfusion/bots/purchase/index.cfm, and they should be able to add additional hosts to your account.
Don't expect a discount for adding a second host. I don't believe there are any discounts available for the accounts purchased through Adobe's web site.

Hello, I have Acrobat XI Pro for which I pay by monthly subscription. Each month, for the past three months or so, at renewal time, I receive a note stating that my trial period has expired and I cannot open my Acrobat Files. I have telephoned three or fo

Hello, I have Acrobat XI Pro for which I pay by monthly subscription. Each month, for the past three months or so, at renewal time, I receive a note stating that my trial period has expired and I cannot open my Acrobat Files. I have telephoned three or four times each time this happens and have been told that the matter has been resolved - it has not! At one time I had paid inadvertently for three account for Acrobat XI Pro running at the same time - I only need 1. I'm afraid that I may have just opened a second account by mistake in order to open my files. I repeat, I only require one account. Would you please advise and assure me that this matter has finally been resolved and that I will no longer receive these notifications each month..

I don't work for Adobe but it seems to me you might be signing in to Acrobat with the wrong Adobe ID.
Check the Adobe ID you use in Acrobat.
Check this Adobe ID on Adobe's to make sure that it has an active subscription.

HOW DO I CANCEL MY ACCOUNT FOR Acrobat Connect Pro?

At account registration the following was promised:
"Acrobat Connect Pro monthly and annual subscription automatically renew and are nonrefundable, but may be canceled. Adobe charges your credit card at the beginning of each subscription term."
I used service 1 month for 55 dollars by card. The second month I did not use service, but from a card was gone still 55 dollars repeatedly.
Anywhere in back-office there is no button for possibility of closing of an account (for cancelling).
How to stop payment of money from a card?
How to close an account (How may I canceled It)?
How to return money for service violently imposed to me which I did not use and which I can not refuse in бек site office?

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Hi hope somebody can help? i have acrobat 6 pro, worked well for last two years but then just stopped working. Have reinstalled but still will not open, ronning windows 7. Help please!!

Hi hope somebody can help? i have acrobat 6 pro, worked well for last two years but then just stopped working. Have reinstalled but still will not open, ronning windows 7. Help please!! Janice

Hey janicem42177174,
Adobe no longer supports the installation and use of Acrobat 6 as it is a very old version which is not compatible with Windows 7.
I would suggest you to please use the latest version of Acrobat i.e. 11.0.10 which is fully compatible with your OS with its enhanced features and functions.
You might download a free 30-day trial version of Acrobat from here:
Download Adobe Acrobat free trial | Acrobat XI Professional
Let me know how it goes
Regards,
Anubha

I have Acrobat 9 Pro Extended trying to install Adobe Presenter

I have Acrobat 9 Pro Extended trying to install Adobe Presenter can someone tell me where the serial # is located as there is none on the box although there is one for Acrobat.. thanks

Hi there. I'm having the same issue, and it appears a few others in the forums are as well. The jist of it all seems to be that when you try to install presenter from acrobat extended, a message pops up saying that powerpoint is not installed. So like me you go to Adobe support, see that there is a download for MS office 2010 powerpoint, and download it. This is the kicker though, it seems that this is a stand alone version you have just downloaded requiring its own unique seriel number, (one you have to buy) and will not activate in combination with Acrobat Pro extended in any way shape or form.
I have uninstalled, reinstalled, attempted to patch, but it will not allow me to, as presenter is not installed! Then I have tried to look at the presenter file within adobe folders, but alas its not there as I can't install it, I can't fiddlle or patch it in any way shape or form. This appears to be other peoples problem as well. Argghhhhhh!
I'm not sure of the work around for this is, hopefully they will sort it out soon, this programme is not cheap!!!!
Unfortunatly for me tech support is now closed until next week, but in your time zone it may be different.
I hope this gives you some background to the why you are having the problem, although not solving it for you.
Regards,
Keiran.

Variables and Actions in Adobe Acrobat Connect Pro

Hello Gurus,
I have been searching different forums around the net for three days, so I am really frustrated since I cant find anything related to this, and I am even thinking if this is really possible.
I'll try to explain what I wanted to make. I am using Captivate 4 and publishing my content through Adobe Acrobat Connect Pro server. I want to use this "Variables and Actions" Feature of my current version of Captivate. Now, I want that when my user open a training which she is enrolled with, I want her name to appear on the content, like "Hello Irish" something like that, without requiring her to log on her name. How could I make use this variables and actions in captivate 4 to get automatically the "first-name" variable of my user in Adobe Acrobat Connect Pro of my user?
Is this possible guys?
Thanks.
Troy

Hi,
I am looking at Connect Pro right now, and as I can see it on its default page it displays the name and lastname of the logged user, moreover, there is a part where you could either invite existing user, or create existing user, as mentioned in this link: http://help.adobe.com/en_US/AcrobatConnectPro/7.5/Using/WS5C856274-D671-4665-9CD0-29868C89 60F2.html so I am thinking If maybe there could be a way where I can retrieve the "first-name"of the user through Variables and Actions of Captivate. Since I am trying to avoid prompting the user to type in their first names, I wish to do automatically, that is if it possible.
Thanks.
Troy

Acrobat connect pro Vs msn messenger

Hi,
I am making business plan an online digital teaching school. I wanted to center my virtual classroom tools around acrobat connect pro.
Someone i hired for advises just told me that msn messenger can do most of what acrobat connect does (pertaining to virtual classroom):
voip, whiteboarding, file sharing, screen sharing, screen controlling, application sharing, etc.
On top of that msn messenger is free.
Do you think that his analysis lacks something? I mean it looks a bit beautiful to have all these for free while i would normally pay acrobat connect
45$/month/host !! If i can remove 540$/year on my business plan iam surely excited to do, but i need to be cautious and ask what would i miss? What kind of pitfalls to anticipate if i switch msn for connect on my business plan?
Simply put how would you compare connect pro to msn messenger, why would connect pro be a best suited tool for my virtual class then msn?
Thank you for your inputs as they will help me make a better business choice.

I'm having a similar issue with my iMac. I was connecting fine to all microsoft services, and suddenly, with no change to the mac (that I'm aware of,) I can't connect. The problem extends beyond adium though. I cannot connect to hotmail, or login.live.com either. I just get network timeouts. It has nothing to do with my router, or dns, as my girlfriends macbook are setup on the same wireless router, with the same dns, and she can connect fine.
Things were even stranger with I thought to try a web-based proxy to connect to hotmail, with success.
It almost seems like my iMac has ports firewalled, even though it is turned off. Do you have a similar experience?

Acrobat Connect Pro LMS 7.5 server cache issue - displaying old content

Our Adobe Acrobat Connect Pro server is showing old Captivate-created content from about 4-6 weeks ago.
I loaded 35+ sets of Captivate 3 (SCORM 1.2, HTML, zipped) content onto our Acrobat Connect Pro LMS about 6 weeks ago.
I converted all training content from Captivate 3.0.1 to 4.0.1, 4 weeks ago by opening each file in Captivate 4 and following prompts to "Save As" new files with different file names.
I reloaded all content 4 weeks ago, and again 2 weeks ago.
I reloaded about half of all content again last week.
End User Acceptance testing performed this week showed that most of the courses are showing old content, ranging from 2-6 weeks old
Attempted fixes and workarounds:
Deleting content entirely and reloaded from scratch - this will not work long term, as we lose usage data each time we reload completely new files.
Contacted Adobe, provided times to track incidents of the issue. We reached Tier 2 - who told us it was our problem and that everything appeared to be working fine from their side.
New workaround - load new content and reattach course to new content. This presents the same long term issue as the first workaround, but enables us to retain older versions of content in the system, should we need to revert or report on it.
Gaining server side access is a bit challenging due to the hosting situation we have, so I am looking (ideally) for a solution that can be performed from the Administrator/Author Frontend. However, I want to learn the real cause of the problem, wherever it might reside, so that it can be properly corrected and avoided in the future. I am calling this a server cache issue, as it seems the server has somewhere retained unwanted old versions of content, preventing current content from being displayed to end users. Viewing content as an end user = see old content. Viewing content from the Content area (Author view) shows the current files, so I know they are on the server and are loading correctly, up to a point.
I am preparing all content for another round of loading/reloading due to other issues and updates, so republishing and reloading all 35+ files into the LMS is unavoidable at this point.
This issue is keeping our LMS from launching to several thousand users across the country, so any suggestions or helpful tips are much appreciated.

I think I have isolated the source of this problem. It's the Pitstop Professional 9 plug in. I un-installed this, and everything opens quicker than greased lightning. I re-installed it and it's back to slowsville.
Unfortunately Pitstop is essential to my workflow.
Until recently I did my pre-press on a Mac G5 with Acrobat Pro 7 and Pitstop 6.5. I never had this problem with slow file opening. But it seems that the delays would occur when I used the plug-in with large complex files.. So it would open files as fast as you'd expect from an elderly machine. But starting to use Pitstop would result in a prolonged period of staring at a spinning beachball.
I wonder is there any way to stop the Pitstop plug-in from initializing until it is used? So the plug-in stays inert until you select the tool from from the menus.

Acrobat Connect Pro Meeting Service Plans

Dear all,
We would like to join the Acrobat Connect Pro Meeting Service Plans (Per Host Plan).
We are in Hong Kong and we will use Connect to communicate with our client in Europe, Australia and South America.
We would like to know how does the system decide to use which server in location.
Also, if we had record the meeting, will our client in South America play the recorded meeting with a good performance?
Best Regards,
Ivan

As we are in Hong Kong, when we open a meeting room, it will use the nearest server and that means the server used will be in Asia.
Then, no matter where our client's location, they will connect to the server in Asia to have web meeting.
Also, if the meeting is recorded, it will be stored in the Asia Server.
If our client want to see the video, they will connect to the Asia Server.
Is my understanding correct?
If so, can we choose the server location?
We can do something to our broadband to make sure it is good enough for Web Meeting.
However, we can do nothing to our customer side broadband.
If we can choose the server location, for example, server in Europe, then, it can definitely help improve the performacne with Europe client.
Please kindly help advise.
Best regards,
Ivan

Acrobat Connect Pro 7.5 will not open MS Outlook 2010

I have recently updated my OS to Windows 7. Acrobat Connect Pro 7.5 will not open MS Outlook 2010 with the preformatted email message after submitting via the Email Invitations button. MS Internet Explorer 8.0 goes to a blank page. Is there a compatibility issue with Acrobat Connect Pro 7.5, MS Outlook 2010, and/or Windows 7?

WhOaGRL86 wrote:
its been running for months, with no problem what so ever
You were running a non-Intel version on an Intel Mac. You might not have run into problems before but it was only a matter of time. You cannot run an old version and then install brand new versions of ProKit and QuickTime - it will just break.
So you can either reinstall everything from scratch and then just keep it as it is without ever installing software updates, or you can upgrade to FCP 7. I recommend the latter.

Recording streaming Adobe Acrobat Connect Pro meeting

Hi,
I want to record an on-demand streaming webinar (available for limited time) which uses adobe acrobat connect pro. Can someone please tell me what software I can use to record the webinars in this format.
Thanks,
Rahul

The host of the meeting should be able to start and stop recording the live session whenever they want/need. Then the recording is viewable from a link, not dissimilar to the link for the live meeting.

Adobe Acrobat Connect Pro Meeting video file viewing after broadcast

My university (George Mason University) uses Adobe Acrobat Connect Pro Meeting to set up viewing for distance learning students. I would like to see if there is a way they (or I) could capture these to a file for viewing later. Thanks.
Tom

The host of the meeting should be able to start and stop recording the live session whenever they want/need. Then the recording is viewable from a link, not dissimilar to the link for the live meeting.

Adobe Acrobat Connect Pro tries to handle Flash page

Adobe Acrobat Connect Pro tries to handle Flash page, asks for login and password (we don't use Connect Pro for training). Not in add/remove programs to ease removal.
Help?

The host of the meeting should be able to start and stop recording the live session whenever they want/need. Then the recording is viewable from a link, not dissimilar to the link for the live meeting.

Publishing to the Adobe Acrobat Connect Pro server - two questions:

I publish Captivate output to the Adobe Acrobat Connect Pro server. I have two questions:
How do I publish content so that users open up the output in full screen mode?
How do I publish content so that users open up the output in their flash players instead of their browsers?
As is well know, varying browser toolbar setups can make or break if your content fits on to the screen.
Thanks!

Hi there
I'm unsure if you are asking about this as it relates to Connect Pro server or not?
If you are asking if there is a way to open a Captivate presentation in Full Screen from Connect Pro, I do note that during Publishing, in the dialog the option for full screen mode is disabled. (which is odd because the first time I checked, the option was actually enabled!)
Again, speaking in terms of deploying the content via Connect Pro server, I am unaware of a way to coax Connect Pro into presenting as a SWF only. At least, not if you are publishing to it from Captivate. I did test by publishing a SWF from Captivate to a local folder on my hard drive. Then from inside Connect, electing to upload only the SWF. That seems to work. But again, you really don't have any control over the size of the window that opens. At least as far as I can tell. (I'm somewhat of a Connect novice)
Perhaps you might locate the forums for discussing Connect and ask the questions there?
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Requirements for participants - must they have Acrobat Connect Pro for meetings?

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