Requires Reapproval - Od Change Request

We have several POs that are in the status of "Requires Reapproval" but we cannot approve because there are pending change requests from 2-3 years ago. The workflows for the change requests have been purged and the system will not allow us to just change the quantity back to the original amount.
have you run into this? at this point, we don't want to approve the PO since it is so old. We would prefer to just cancel it.
Thanks in advance -
Rob

We have run into this earlier and found that datafix is the only solution for these POs.
Thanks,
PS.

Similar Messages

Questions about authorizations of tables/change requests/badis/locks/lang

Hi ,
Few questions I have not been able to find out .
1) HOw can we ensure that every time we do any change in a table including adding/changing content a change request is generated .Basically to ensure any changes being done are being stored in a change request .
2)How to give authorizations to/for a database table ?
3)can/how we add water marks in scripts and smartforms ?
4) Can we create and place our own BADIs in SAP standard code?
5)different LOCK types/categories with clear difference (not the standard SAP help please..)
6) tips on handling two table controls on one screen.
7) WHat are the things required if we want to use objects(scripts,texts,smartforms) in different languages ?
8)multilingual scripts ?
9) how to have a search help in module pool without using Process on value request ?
Moderator message - Please - one question per thread and please ask a specific question - post locked
Edited by: Rob Burbank on Dec 3, 2009 4:29 PM

FSKB G/L Account Posting
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Change request management in solution manger release 7.1 or 7.0

Hi All,
Can any body please explain me how to configure change request management in solman release7.1 and if it is possible please send document to my below maild Id.
And please let me know what are the steps needs to be done satellite systems, we have EP7.0 landscape also there .do we have to do any additional configuration for that in solman side?
I appreciate for your prompt response
Thanks in advance
My Id: haritechies gamil.com
Regards,
Hari Prasad . L

Hi
Adding more to it
Use the following link,
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
https://websmp202.sap-ag.de/~sapdownload/011000358700000657692007E/ECTS_CHARM_SP12.PDF
Regular correction
https://websmp202.sap-ag.de/~sapidb/011000358700000086572008E.sim
Later login to solman enter tcode SPRO and goto scenario specific Change Request management node and start configuring by
going through the IMG Help and as per requirement.
Create a maintenance project and Activate Charms
https://websmp202.sap-ag.de/~sapidb/011000358700005479242006E.sim
Regards
Uday

How big effort it is to setup Change Request Management?

We are interested in implementing Change Request Management into our Solution manager 7.0.
What size of an effort in mandays it actually is and what kind of professional roles are required to set it up? Some background information for your responses:
implementation project is already there in Solman (SOLAR01/02) and is already live
satellite system connections within SMSY are already active
no central CTS/CTS+ is currently in use
when having CHARM it is assumed that also CTS+ should be used
So, I guess we are in a typical situation where implementation project has ended and live and support organisation and tools are being setup. There we need CHARM and CTS+.
I have read lots of SDN threads and blogs, but did not get a clear picture how big effort setting up CHARM is. Please note, I not looking for config guides now, just your experiences. Even if am not interested in config guides, could you at least describe the main steps that are necessary in setting up CHARM?
br Kim

Hi
Adding more to it
Use the following link,
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
https://websmp202.sap-ag.de/~sapdownload/011000358700000657692007E/ECTS_CHARM_SP12.PDF
Regular correction
https://websmp202.sap-ag.de/~sapidb/011000358700000086572008E.sim
Later login to solman enter tcode SPRO and goto scenario specific Change Request management node and start configuring by
going through the IMG Help and as per requirement.
Create a maintenance project and Activate Charms
https://websmp202.sap-ag.de/~sapidb/011000358700005479242006E.sim
Regards
Uday

Email notification to Manager on routine change request

I am trying to set up a multi review activity template for routine change request. The first Review Activity should notify the creator of the Change Requests Manager so the Manager can review. In the Review Activity, there is a check box for "Line Manager
Should Review". If I just check this box, will the Manager listed in AD for that user get an email or do I need to create an email subscription?
If I need the to create an email subscription, the question would now be what do I select for "Related Recipients" keeping in mind this is a Review Activity? Since we don't know who the Manager will be as it depends on the user creating the CR,
I certainly can't hard code a recipient so I need to user Related Recipients. When I get to this part, I have a laundry list of selections that basically do not make sense to me. Any help here would be appreciated.

There's really three separate problems here, so i'll address them indivigually:
First, you want to automatically add a line manager to a change request. This is the intention of the Line Manager checkbox. when the activity status workflow runs, and that box is checked, it looks at the parent work item, then looks at the created by users
of that parent work item, and adds that user to the list of reviewers for the activity. The implied permissions (http://blogs.technet.com/b/servicemanager/archive/2014/03/19/improving-ad-connector-performance.aspx,
this seems to be the only documentation of it) will allow that user to approve.
Second, there are no notifications by default, but a common requirement is a notification for all reviewers when their input is required. i have used
This method to generate these notifications. fortunately, the method Travis details is compatible with the line manager checkbox.
Finally, Approvals by emails is a function of
the Exchange Connector. You can set up keywords to allow people to reply to notifications with directives like [Approved] or [Resolved], and the connector will apply those directives to related connectors. You have to modify the exchange connector to include
the id in brackets (i.e. "[RA1234]") so it gets related correctly, but using the notification method from above, this should be easy (and
here is a hint).

Solution Manager 3.2 SP 8- Change Request Management Configuration Problem

Hi friends,
We are in process of implementing SOLMAN 3.2 SP8 in our landscape.I am facing problem in configuring change request management.
When the developer is working on an urgent correction document we are facing a problem.The steps we are following are here under provided.
Step 1 :
Selected Action "In development" - > it created the transport request in the dev system.
Step 2:
Action "Log into System" -> made correction attached to the transport request manually and released the task.
Step 3:
Action "Release transport requests" -> The transport request in the development was released.
Step 4:
Went for action "Pass to correction" -> I am facing exceptions which conveys
Status was reset by system
A condition is not satisfied because of an exceptional situation
Not all transport requests yet released
And we would be thankful if you provide the authorization required for the different roles in the change request management.I have followed the help file of SOLMAN 3.2 and create the users as under
User - Role
SOCM_RQSTR - ZSAP_SOCM_REQUESTER
(Derrived from SAP_SOCM_REQUESTER)
SOCM_DVLPR - ZSAP_SOCM_DEVELOPER
(Derrived from SAP_SOCM_DEVELOPER)
SOCM_CHNGNGR - ZSAP_SOCM_CHANGE_MANAGER
(Derrived from SAP_SOCM_CHANGE_MANAGER)
SOCM_CHNGNGR - ZSAP_SOCM_IT_OPERATOR
(Derrived from SAP_SOCM_IT_OPERATOR)
Even then I am facing problems while developer creating transport requests and while logging into development system.
I tried adding S_RFC,S_RFCACL auth objects to their roles but did not help.
Pl. suggest.
Thanks & Regards
Mrutyunjay
Message was edited by: Mrutyunjay Rao Dora

Hi all,
We are trying to implement the Change Request Management piece in Solution Manager 3.2.
We are facing the following issues which I think relate to the same reason:
1)We have created a Maintenance Project in SOLAR_PROJECT_ADMIN and assigned it a logical component, which consists of our two system landscape (namely DEVàQAS). We have also created the IMG project in the DEV system and have distributed that IMG project to both the Solution manager system and the DEV system. Now we have to make the maintenance cycle and task list for that maintenance project, but as we select the project and click on create project cycle it shows the message "The project is not released. Hence cycle can not be created". It is showing the status of project as locked .How can we open or unlock the project to remove the error?
2) Also after selecting the SMI project when we click on the button CTS status switches or project specific Transport route it responds with the error "Project landscape not configured; set the project status to "open" first ".
3)When we click on synchronize single project it prompts for the login of connected system (Development System) and after login, it gives an error "Warning, problems during synchronization of the system Landscape".
For Error resolution, we have checked the system landscape and it does not give us any errors. We have done that, both from the solution manager by going to the transaction SOLAR_PROJECT_ADMIN --> >system landscape tab>selecting our logical component and doing a check by clicking the "Check system Landscape" button. It returns with "no Errors". We also did a check on the TMS configuration by logging directly on to the TMS domain controller system and checking the Transport routes. We have checked the RFC connections without any errors.
Any help would be greatly appreciated.
Thanks
Abhi

How to release the Change request (Task in Repair Mode)

Hello everybody,
I have change request in that one Task in Repair mode.
when i trying to release, it give the error message like
Repair HRDK900911 may only contain repaired objects
Diagnosis
In repairs, you can only lock and edit those objects whose original exists in another SAP System.
The object R3TR PROG /VWK/GPS_VCD_R was found in the object list of your repair HRDK900911. This object is not a copy but the original.
So please suggest me
How to release the Task (Repair) so I can release the request.
Thanks

Yes you wont be able to release the request till you remove the flag from SE03.
Goto SE03 > Display Repaired Objects
Select Your object and remove the repair flag from top <Repair Flag>
R3TR PROG <Your Object>
Also as you are getting an error
No valid change license available for namespace
In SE03-->Display/change Namespace
when I check the specified Namespace then their is no Repair License.
So please suggest me Repair License is required?
check what namespace it is refrerring to ... A namespace name should be there....
1. Go to SE06 and click on the System Change Option.
2. Verify that Namespace Systems Development /Namespace/ is "Modifiable".
or
1. Run transaction SM30
2. Enter V_TRNSPACE
2. Click Maintain
3. Double Click on Namespace /NAMESPACE/
4. Change Namespace role from P to C, then hit Save
All the best !
Edited by: prateek_y on Aug 30, 2010 3:21 PM

How to include Change Request Title and Description in Approval email

Trying to figure out how to include the title and description of a Change Request in the email that goes to the managers when they approve it. Below is what we have now in the email template.
Change request $Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='WorkItem!System.WorkItem']/Property[Type='WorkItem!System.WorkItem']/Id$: $Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity'
SeedRole='Target' TypeConstraint='WorkItem!System.WorkItem']/Property[Type='WorkItem!System.WorkItem']/Title$, created by $Context/Path[Relationship='WorkItem!System.WorkItemCreatedByUser' TypeConstraint='System!System.User']$?$DisplayName$?, requires your
approval.
You can complete this request by replying to this message with [Approved] or [Rejected] in your message body (note the brackets).
Alternatively, you can complete the request by looking up Review Activity $Context/Property[Type='WorkItem!System.WorkItem']/Id$ under the Activity Management views in the Service Manager Console and manually approving or rejecting it there.
This basically translates to:
Change request CR#: Test Change Request, created by TestUser1, requires your approval.
You can complete this request by replying to this message with [Approved] or [Rejected] in your message body (note the brackets).
Alternatively, you can complete the request by looking up Review Activity RA# under the Activity Management views in the Service Manager Console and manually approving or rejecting it there.
When I click on Insert, there is a huge list of items and sub-items with all kinds of properties and I don't know what to select.
The Targeted Class of the template is Activity

$Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target'
TypeConstraint='WorkItem!System.WorkItem']/Property[Type='WorkItem!System.WorkItem']/Title$
This translates to the Title of the CR (given that the targeted activity is contained in a CR). Simply replace
Title with Description.
Also if the Change Manager can approve a CR just by the description you have bigger issues (or just putting everything in the description). What about a reason? Implementation
plan, rollback plan, testing, etc.?
http://codebeaver.blogspot.dk/

ECC 6. 0 - How to include translations into a change requests

Hello everybody,
we are developing in ECC 6.0 and we are experiencing the following problem: when mantaining the text elements of custom programs into the required languages, the system doesn't ask to type in or create any change request. It just saves the traslations.
We would like to be asked to create a new change request so that we will be able to transport the translations into the other environments...
does anybody knows how to activate this funcionality?
thanks
Regards
Marco

Try going thru this link and see if it helps:
http://help.sap.com/saphelp_nw04/helpdata/en/d4/73c33e3a443907e10000000a114084/content.htm

SAP MSS and personnel change requests

Hi,
Could anyone post me links related to MSS or some details or any threads regarding personnel change requests.
Regards,
Vijay

Hi Vijay,
Go to foroum catagory ERP HCM(HR).
You can find a lot of posts regarding this.
What is your requirement can you be a little specific abt that.

Notifying a user that an Urgent Change Request has been Approved, or Denied

Trying to figure out the best way to have an email go back to a user after a Change Request has been updated with either an Approved or Deny
What we do now is after a user creates an Urgent Change Request, and email goes out to all of our Managers. One of them will reply all to the email with either an [approval] or [deny] in the message body so Service Manager gets the email and acts on
it and the other Managers know it was acted on.
Problem is, if the Manager forgets to add in the Change Requester in the email, they don't know it was acted on. I tried using WorkFlows for Change Request to update the Change Requester of an update but there is nothing in there for Approval or Deny.
I then resorted to subscriptions but can't figure out how to configure the subscription so that only the Change Requester gets the email. We can configure different email templates based on the whether the change was approved or denied. Just need to figure
out how to configure the Recipient.

I suggest you read this
which is very close to what you want to do.
I've checked the link and found it working. Of course, it works only if the RA is a direct child of work item itself (so for RAs encapsulated in SA or PA it doesn't work).
Below the XML code of the management pack I used. You can engage that, just copy to Notepad and save as ManagementPack.ef9b0adf354c4afe92ede323c9427879.xml
It might require to customize a mail template cause I made a very simple one.
<ManagementPack ContentReadable="true" SchemaVersion="2.0" OriginalSchemaVersion="1.1" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
<Manifest>
<Identity>
<ID>ManagementPack.ef9b0adf354c4afe92ede323c9427879</ID>
<Version>7.5.2905.0</Version>
</Identity>
<Name>RA notify affected user MP</Name>
<References>
<Reference Alias="EnterpriseManagement">
<ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Console</ID>
<Version>7.5.2905.179</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_Notifications_Library">
<ID>System.Notifications.Library</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_WorkItem_Library">
<ID>System.WorkItem.Library</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_WorkItem_Activity_Library">
<ID>System.WorkItem.Activity.Library</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_Library">
<ID>System.Library</ID>
<Version>7.5.8501.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="SystemCenter">
<ID>Microsoft.SystemCenter.Library</ID>
<Version>7.0.8432.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="SystemCenter1">
<ID>Microsoft.SystemCenter.Subscriptions</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="EnterpriseManagement1">
<ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Administration</ID>
<Version>7.5.2905.179</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
</References>
</Manifest>
<Categories>
<Category ID="Category.6f4a3832d9c3488fa2c31d1d662dceef" Value="EnterpriseManagement!Microsoft.EnterpriseManagement.ServiceManager.ManagementPack">
<ManagementPackName>ManagementPack.ef9b0adf354c4afe92ede323c9427879</ManagementPackName>
<ManagementPackVersion>7.5.2905.0</ManagementPackVersion>
</Category>
<Category ID="ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration6fce0865_32d8_435d_ad64_7c48439649ab.Category" Target="Template_50a8eac21da94bb2a340858b71c931d3" Value="EnterpriseManagement1!ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration" />
<Category ID="Category.804f621f7a2b4e0490c82413cd6479d9" Target="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e" Value="EnterpriseManagement1!Microsoft.EnterpriseManagement.ServiceManager.Rules.WorkflowSubscriptions" />
</Categories>
<Monitoring>
<Rules>
<Rule ID="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e" Enabled="true" Target="SystemCenter!Microsoft.SystemCenter.SubscriptionWorkflowTarget" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">
<Category>System</Category>
<DataSources>
<DataSource ID="DS" TypeID="SystemCenter1!Microsoft.SystemCenter.CmdbInstanceSubscription.DataSourceModule">
<Subscription>
<InstanceSubscription Type="bfd90aaa-80dd-0fbb-6eaf-65d92c1d8e36">
<UpdateInstance>
<Criteria>
<Expression>
<And>
<Expression>
<Or>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Pre">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>NotEqual</Operator>
<ValueExpression>
<Value>{9de908a1-d8f1-477e-c6a2-62697042b8d9}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Pre">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>NotEqual</Operator>
<ValueExpression>
<Value>{144bcd52-a710-2778-2a6e-c62e0c8aae74}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
</Or>
</Expression>
<Expression>
<Or>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Post">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>Equal</Operator>
<ValueExpression>
<Value>{9de908a1-d8f1-477e-c6a2-62697042b8d9}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Post">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>Equal</Operator>
<ValueExpression>
<Value>{144bcd52-a710-2778-2a6e-c62e0c8aae74}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
</Or>
</Expression>
</And>
</Expression>
</Criteria>
</UpdateInstance>
</InstanceSubscription>
<PollingIntervalInSeconds>60</PollingIntervalInSeconds>
<BatchSize>100</BatchSize>
</Subscription>
</DataSource>
</DataSources>
<WriteActions>
<WriteAction ID="WA" TypeID="SystemCenter1!Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowTaskWriteAction">
<Subscription>
<VisibleWorkflowStatusUi>true</VisibleWorkflowStatusUi>
<EnableBatchProcessing>true</EnableBatchProcessing>
<WindowsWorkflowConfiguration>
<AssemblyName>Microsoft.EnterpriseManagement.Notifications.Workflows</AssemblyName>
<WorkflowTypeName>Microsoft.EnterpriseManagement.Notifications.Workflows.SendNotificationsActivity</WorkflowTypeName>
<WorkflowParameters>
<WorkflowParameter Name="SubscriptionId" Type="guid">$MPElement$</WorkflowParameter>
<WorkflowArrayParameter Name="DataItems" Type="string">
<Item>$Data/.$</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="InstanceIds" Type="string">
<Item>$Data/BaseManagedEntityId$</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="TemplateIds" Type="string">
<Item>f7785299-c026-a870-e350-d02b65a1f3b3</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="PrimaryUserRelationships" Type="string">
<Item>$Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAffectedUser' TypeConstraint='CustomSystem_Library!System.User']$</Item>
</WorkflowArrayParameter>
</WorkflowParameters>
<RetryExceptions />
<RetryDelaySeconds>60</RetryDelaySeconds>
<MaximumRunningTimeSeconds>7200</MaximumRunningTimeSeconds>
</WindowsWorkflowConfiguration>
</Subscription>
</WriteAction>
</WriteActions>
</Rule>
</Rules>
</Monitoring>
<Templates>
<ObjectTemplate ID="Template_50a8eac21da94bb2a340858b71c931d3" TypeID="CustomSystem_Notifications_Library!System.Notification.Template.SMTP">
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Subject$"><1033>$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$ is completed</1033></Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Priority$">2</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/IsBodyHtml$">False</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Content$"><1033>$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$ is completed</1033></Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Encoding$">utf-8</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/SeedClass$">System.WorkItem.Activity.ReviewActivity$bfd90aaa-80dd-0fbb-6eaf-65d92c1d8e36</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Protocol$">SMTP</Property>
</ObjectTemplate>
</Templates>
<LanguagePacks>
<LanguagePack ID="ENU" IsDefault="true">
<DisplayStrings>
<DisplayString ElementID="ManagementPack.ef9b0adf354c4afe92ede323c9427879">
<Name>RA notify affected user MP</Name>
</DisplayString>
<DisplayString ElementID="Template_50a8eac21da94bb2a340858b71c931d3">
<Name>RA notify affected user mail template</Name>
</DisplayString>
<DisplayString ElementID="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e">
<Name>RA notify affected user</Name>
</DisplayString>
</DisplayStrings>
</LanguagePack>
</LanguagePacks>
</ManagementPack>
Cheers,
Marat
Site: www.scutils.com
Twitter: LinkedIn:
Graveyard:
It does work even if it is within a PA or SA or even deeper, you "just" have to follow the path to the CR from there. But then you would need a subscription for each RA depending on where it is in the flow. Try to make your users understand that :D
http://codebeaver.blogspot.dk/

Best Practice to process change request

Hi All,
There's a confusion of provided functionality by SAP for Change Request Management. Though, through different blogs/articles/book, we have implemented change request management, but initiation process of change request seems missing.
What I know is project can be tracked through maintenance cycle, if support message is posted through SAP production server through SAP->Help->Create Support Message. What I'm looking for is user should be able to select few parameters of particular forms from forms' repository, available online. Once its filled, it goes to his manager according to Organogram, then a support message gets created automatically, and rest of the process remains same as provided at current by SAP.
What you guys know of it?
Thanks
Nayab

Thanks Sammi for your confirmatory post.
So if we need to use required fields for particular configuration from user, say the requirement to develop new company code, of which all required information is maintained in form, the user should submit the filled form, authorized by his manager, to IT department, we then ask the particular user to raise support message and keep a track of such maintenance activity.
Is it possible to modify Create Support Message screen, that is, another parameter to upload file, as we can do in solution manager service desk mesage -> documents. This might help as well, but I guess SAP must be providing a tool, may be some different product for aforementioned requirement.
Regards,
Nayab

Change Request Managment setup for Solution Manager 4.0

Hi guys! Can someone help me on how to setup the Change Request Management in Solution Manager 4.0? I have already have checked the SAP Marketplace for any documentation about this topic but found none. I am configuring the two test servers (1 prod and 1 dev) in tcode SMSY. I have also configured the system role for each server. When I try executing /TMWFLOW/CMSCONF in SE38, no clients appear in the CRITICAL OBJECTS pane. Did I miss a required step in the implementation? I hope you guys can help me. Thanks in advance...
Regards,
Ronald Navarro

Hello Ronald,
Following the spro configuration will setup the Change Request Management scenario, each spro point has associated the corresponding documentation.
Also in service.sap.com/rkt-solman>solman 4.0>CCC profile you will find valuable information about how to use this scenario.
Hope this helps,
Dolores

Multiple Ibase/components with one change request / interfacing Lotus Notes

Scenario: Our users post all their software change requests (not only for SAP) into an application based on Lotus Notes. Professionals of the IT department evaluate the requests and make a offer for each of the change requests. The users may (or may not) accept the offer and place an order - all this in Lotus Notes, and not only for SAP.
If that order is confirmed and points to the SAP environment, Lotus Notes automatically must involve Solution Manager by calling a rfc-enabled function module in the Solution Manager system. This function module has to create a Solution Manager Change Request (simulating CRMD_ORDER transaction) together with its maintenance cycle, task list and transport request.
Problem: One of the problems is, that Lotus Notes change requests for SAP environment often require changes to multiple logical components, like R/3 plus BW plus CRM.
Question: The question is, how to create a Solution Manager Change Request for multiple components? This is caused by the restriction of the input screen of CRMD_ORDER which allows only one Ibase/component assignment.
Do you already have worked on this or any idea that might help? I would appreciate very much if you would share your expertise. Thank you.

Hi Heiner,
The work around that I use is in my maintenance project I have added all the logical components that I will have to work with.(R/3, ECC 6.0, BW etc..) This way, when I created the Maintenance cycle, my task list had all of these systems/clients in it.
The only hick is that in the CRMD_ORDER transaction, you only can put one ibase component.
The above mentioned solution works if you combine all your systems into one maintenance cycle.
let me know if this sheds any light for you.
Salpi

What is Personal change request

Hi experts ,
I want to know about much talked Personal change request .
Ans speically when its required to use it. If you have any informational link about it
kindly tell me.
Regards
Abhay

Hi Abhay,
As I understand I think you are talking about PCR's (personnel Change request)
PCR's actually MSS(manager self service) concept. which will be done on portal end. and not directly in R/3 server. The data eventually stores in R/3 , through Badis.
eg: say there is a manager , and he wants to make some changes like position changes,etc to his subordinates....
this he could do by choosing(options) radio buttons, like
1.position change
2.termination etc ( these radio buttons are called as scenarios)
There could be more than these 2 scenarios and this screen appears as a portal screen ie through a portal server(done by 'ep' people) and the forms used in these scenarios are adobe forms, which consists of drop down boxes, etc.
I hope this will help you!
Thanks
Kishore

Requires Reapproval - Od Change Request

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