Rescue and Recovery: Backup does not finish.

I very recently updated my Rescue and Recovery, now it runs version 4.21.12.0. When I do a backup, it does it just fine, but: After a message that the backup was done successfully, a message comes with a rotating hourglass, saying: "Finalizing backup, please wait..." This message stays forever and only goes away when I kill "Rescue and Recovery" with Windows' Task Manager. This did not happen with the previous version of Rescue and Recovery.
a) Does killing the Rescue and Recovery program at this point affect the actual backup files in a negative way? Or are they just fine, this being just a "cosmetic" problem"?
b) Is this my problem somehow, or a programming bug of Rescue and Recovery that should disappear with the next release?
Thank you for your help,
Wolfgang

hi there,
I have the same question as well. Just like you, I went to the task Manager, it states 'rescue and recovery running', then I did a right click, and go to its proces, I found out that the corresponding file "MsgBox.exe" have 00 value under CPU; and constant 6,496k under physical mem usage for hours, so I assumed that it will bea message box bug and shouldn't affect the backup dat. But again, I am not 100% sure. Guess i might wait for the answer as well.

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Rescue and Recovery 4 DOES NOT RESCUE/COPY LARGE FILES?!

Hello all,
Thank you in advanced for helping me out/any helpful advice you may have.
System:
Windows XP Professional
T61
4 GB RAM
2.50 Ghz Dual Core Intel Processor
120 GB Hard Drive
140m nVidia Quadro video card (256 MB available memory I believe)
Problem Summary:
I ran into the unlucky computer problem of having a Microsoft.net framework addon for Firefox 3.5.3 result in a fatal interaction leaving me unable to boot up in both safe and normal mode. If you do have this addon, please uninstall it NOW, so that it does not happen to you. There is no current fix or patch for it as far as I know. Luckily, I have the (formerly) fantastic Rescue and Recovery 4 to backup my files and fix things.
So in sequence of what I did:
Tried several different attempts to fix problem to no avail (via google searches on the Rescue and Recovery Browser)
Decided that it would be best to just reformat the drive and start a clean install.
I had not done a real back up recently (several months due to my own carelessness and being busy).
I chose to do a full factory restore using the 'Rescue My Files' option, since I had never done a backup using the included Lenovo Software, I usually just ran my own manual ones in Windows.
To be on the safe side, I just decided to transfer my entire hard drive directory 'C:' to my 500 GB External Western Digital Hard Drive. I know I didn't really NEED all the files (like program files I would just need to reinstall anyway). I just wanted to return my computer to how it was as fast as possible.
Rescue and Recovery registered as copying all my data (rougly 50-60 GB) of data to my external USB Hard Drive.
I then unplugged my External USB Drive From the computer once it said it was complete. Rescue and Recovery proceeds with the factory restore.
Things are going well, factory restore is successful, no problems yet.
Once Windows was functional again and I had remade my usernames and settings just as it was before the crash, I plugged in my External HD again to restore my files.
Every file that I copied was there EXCEPT FOR MY MOST IMPORTANT ONES. It appears the directory, 'C:\Documents and Settings\Justin\My Documents'
AND
'C:\Documents and Settings\Justin\Desktop'
DID NOT COPY. I DID A DOUBLE CHECK, and the program said that all files had transferred successfully and I saw the directories on the USB Hard Drive in the Rescue and Recovery View. (I did not do a double check on another windows computer with my USB Hard Drive, however as I did not have access to one at the time and I was trusting in the Lenovo software, which did actually manage to rescue all the files, except for my most important ones.)
Is there anyway way that:
That because these files were so large (probably account for 50% of all data copied to my external USB Drive or 10-15 GB a piece), that the Rescue and Recovery file simply "passed over them"? The other files appeared to copy perfectly fine.
There was an error with the program, like a file size limit cap that Rescue and Recovery cannot surpass so they were just skipped over?
My own carelessness? Are all the root files not selected when you choose the entire 'C:' Drive as a directory? I did just choose to copy/rescue the entire 'C:' Drive and everything else (besides my two most important files) seemed to copy over so I do not beleive that this is the case.
I did not individually, select each file in the 'C:\Documents and Settings' because I assumed that it would select each of the root files within it. (Is that not the case?)
That the files are 'hiding' somewhere due to their large size?
Most importantly of all:
IS THERE ANYWAY THAT I CAN RECOVER MY DATA? There is about 2 years worth of photos, music, documents, etc. that I would like to have back that I do not have a recent back up of.
If anything, does anyone know WHY this happened? It was my understanding that Lenovo Rescue and Recovery was some of the best software for emergency crashes out there. And now it has failed me miserably. I'd at least like to know why it happened so that I may not repeat my mistake (or put too much faith in Lenovo) for the future.
I've run some data recovery software but I know it will not recovery all the files that I once had in their state before my hard drive was reformatted back to factory settings.
Thank you,
-nofeet3
Justin

Hello , and ARGH !
I AM HAVING THE EXACT SAME PROBLEM RIGHT NOW !
If anybody could help this would really be appreciated .
Here is the story
Lenovo SL500
Windows XP SP3 I think
Specs maybe not too important
My computer has some corrupted file and will not boot in normal or safe mode . When I try to do either , it starts booting , but before it finishes the load-up-windows screen , it displays an error message which says
" lsass.exe - System Error
the endpoint format is invalid "
and then goes no further , and the machine simply restarts itself again and would do this indefinitely if I didn't stop it .
SO when it starts booting and shows the Lenovo Logo , I press the Lenovo Help/Tool Button to enter Rescue and Recovery [not sure what version it is , I cannot find information within it] and it gives me the option to Rescue files before recovering the system . I have the same problem as Nofeet3.
It rescues all the small files
BUT WILL NOT RESCUE ANY OF MY IMPORTANT FILES
CERTAINLY IT DOES NOT RESCUE ANYTHING BIG [or bigger than roughly 2mb]
It rescues picture files BUT WILL NOT RESCUE MUSIC FILES !!
It may not even rescue bigger picture files , but I haven't noticed any pictures it has not copied since I can't go through ALL my picture files to see exactly what it has / hasn't copied.
However , not a single music file is copied.
It will NOT show up on the hard drive . What is strange , is when I try to plug the hard drive back in to try and copy the music files again , as I tried it a few times , it asks me if I would like to Write these files over the files already there , as though it has already copied. I check the hard disk , and these fils have definitely NOT copied onto the Disk . They are nowhere to be found .
I don't think the files are hiding , but if they are , maybe somebody could tell me where.
I suspect though that Rescue and Recovery has "recorded" the files as having been copied , some kind of record , EVEN THOUGH THEY HAVEN'T !! Or if they have , they are absolutely invisible . WEIRD !
nofeet3
It is NOT because you selected the whole C drive , and is not due to any carelessness on your part. I have selected all files individually , and have tried time and time and time again , when I plug the ext hard drive into my other laptop to see if the files copy , they don't . I have tried this over and over and over again desperately all today , it is not working , even going so far as to select individual files rather than bigger directories to try and transfer in smaller in smaller batches ,just in case it couldn't handle large transfers all at once . That is not the case either . It just simply will not transfer files roughly bigger than 2mb . NO MUSIC !! THIS IS VERY FRUSTRATING !!
I am not sure at present whether this program can rightly be called "Rescue and Recover". It is one of the main reasons I selected Lenovo , and this is not a good demonstration of it's abilites at all .
PLEASE HELP ME !!
ANY HELP WOULD BE HIGHLY APPRECIATED !!
Thanks so much in advance for any help anybody can give , and best regards ,
Carl .

Rescue and Recovery restore does not work because of incorrect display size

I am unable to restore my system when booting Rescue and Recovery from the Service Partition or DVD. R&R configures my monitor resolution as 640x480x16 but displays as if there we many more pixels available. The result is that only a portion of the screen is visible and crucial commands are cut off and unusable.
I have read elsewhere that this might be corrected by updating the DisplayResolution parameter in the WINBOM.INI files found in the \MININT and \MININT\SYSTEM32 directories. I have tried this, setting DisplayResolution=1024x768x16, resetting to the default 640x480x16 and even removing the parameter altogether, all to no effect. My monitor always comes up at 640x480 and screens are always cut off.
A puzzling feature of this problem is that Opera help screens do not exhibit this problem. They display at an appropriate size, maximize correctly and so on.
Any help would be appreciated,
Herb
Solved!
Go to Solution.

Hi hgirard,
http://forum.thinkpads.com/viewtopic.php?p=341939#p341939
Does this help?
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
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Rescue and Recovery 4 does not work)))

All of the sudden my ThinkPad R61 does not start Win XP anymore. As there is not much data on the machine I tried to use the Recovery & Rescue CD that came with the ThinkPad as described in document MIGR-70803 (http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-70803).
I can see the screen shown under step three (http://www-307.ibm.com/pc/support/site.wss/tvt_startup.gif) and after that the one shown under step four (http://www-307.ibm.com/pc/support/site.wss/rnr_startup_screen.gif).
On this screen appears a dialog box saying "Warten bis Initialisierung der Services abgeschlossen ist." (Wait until initializing of services has been completed). After a wile the dialog box disappears and a few seconds later the CD stops turning.
After nothing happened for quite some time the machine reboots and the process starts again.
What type of recovery is that? How can I get my machine back to work?
Thanks a lot for your help.
wegone

Hi,
what you are experiencing for a situation is not directly caused by the REcovery program. This is some failure of the startup process. The process, that you see is correct, and also that the CD stops to turn is correct, as the files are copied on the local HDD. Once it stops turning, it should take about 2 min and then should a new screen popp up.
As this is not happening, then this might be some issue with the load process, or of the driver.
Please go to BIOS and change the SATA mode from AHCI to Compatibility, if this will change the situation.
In case it will not, then please tell me, what is the exact issue, that you see, when you try to start into Windows.
Please also run the HDD advanced test from the BIOS, so that you can be sure, that this might not be caused by a damaged HDD.
Please keep me posted.
Cheers

How to partition HD in order to load the rescue and recovery backup

HI All,
Can anyone tell me how to properly partition the HD in order for the Blue Button(thinkVantage) to work again?
Does it matter in the order how you create the partition...? (I create one partition then separate them via Partition Manager)
I load the image back via Norton Ghost v10... but the Rescue and Recovery section is not responding... I remember the section is created as (EISA system) as it is reported by Disk Manger (not extended or logical type)
Please help here...
thanks

One work-around that I have used successfully when I had an Acronis image but no R&R image is to do a full restore to factory using the factory recovery media (from Lenovo or home made on the TP) and then restoring only the windows partition from the non-Lenovo image. This should leave the service partition, the MBR, and track 0 in the Lenovo mystery mode, and let the think button work, and you get your cloned up-to-date OS.
I should add that in one of my experiments w/multi-booting and fiddling partitions, after using this procedure with Vista on my T400, vista wouldn't boot. It required a bootable vista DVD to run the vista boot repair procedure (twice). After that, "think" and vista booted as expected. I don't know of any way to do that with Lenovo install media. If no MS Vista DVD is available, there are stripped down versions with the repair stuff only floating around the web. The usual precautions re downloads apply. There may be manual ways to repair the vista boot stuff that I haven't found yet.
I can't say with certainty that this will always be necessary. I may have screwed something up during the two step restore process.
The magic "think" button is (potentially) pretty useful, but it and the "new improved" vista boot process are a little too fragile, IMNSHO.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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After rescue and recovery, I can not find the documents

After rescue and recovery, I can not find the documents created after the restore point date.
Moderator note: subject line adjusted for clarity.

Hi,
not sure, what exactly the description should tell me, but I guess, that your scenario is like this:
- you captured some RnR backup
- made some changes to the system
- restored the backup
and now the changes, that you have mde afte the backup was captured are gone.
If this is your case, then this is a correct situation.
The backup will restore the whole system back to the stage, as you selected, while it will remove/modify the packages, that have been changed/created after the time, when the backup was captured.
In the stage, where you have restored the system, you had the chance to save some files, but as it looks, this did not happened.
Please correct me if I understod it wrongly.
Cheers

Error 25011. A file required to install the Rescue and Recovery environment could not be located

Hello everybody,
May I have your help and support on this error I faced with in installing the new Rescue and Recovery Version 4.5
"Error 25011. A file required to install the Rescue and Recovery environment could not be located. This setup cannot proceed. Make sure that the correct .tv.t file is located in the same as this setup package and restart this setup."
Awaiting,
Thanks
Hossein

heya,
I hope you managed to sort your issue out.
It's namely mentioned here - http://www-307.ibm.com/pc/support/site.wss/MIGR-69170.html
cheers
norbs

N200 Rescue and Recovery - where does it store backups?

I've got an issue with the rescue and recovery on my laptop. I want to delete old backups and when I get my automated RnR pop up on a friday afternoon instead of doing a backup I click on the link that says "you can modify this schedule by launching RnR here". From that I get a list of all the old backups made on my laptop and the option to delete any one of them. I click on the delete button next to an old backup that's obviosuly taking up valuable HD space and a little window pops up telling me "Please wait while the backups are deleted" and then the little hour glass spins round and round for hours on end. I clicked this at 5pm this evening and it is now 11pm and it's still there. Don't think it's deleting anything and has just timed out. It's done this every time I try.
Is there a way to configure the RnR so that I can specify that I want the backup to go onto my external hardrive?
Where are these backups stored on my laptop so that I can go in and delete them manually as doing them vis RnR is definitely not working,
Thanks

I would pull the hard drive and place it in an external
usb enclosure.
Copy the important files off of it if possible.
You may not get it to boot again with out re installing windows,
or hard drive may be damaged.

Deleting Rescue and Recovery backups

I using WinXP+SP3 and Rescue and Recovery 4. I launch Rescue and Recovery via Start-Programs-ThinkVantage-Rescue and Recovery. In the Window that opens I click 'Change schedule, name a backup, delete backups'. Another Windown opens and I can see my backups listed at the bottom of this Window. When I select a backup to delete, a small Window opens that asks if I'm sure I want to delete the backup. I say 'yes'. Another Windown opens that says 'Please wait while the backups are deleted'.
My issue is Rescue and Recovery seems to hang and never finishes the backup deletion. I see the access light on my external drive blink at first so Rescue and Recovery seems to be doing something at first but the 'Please wait while the backups are deleted' never closes. I let the delete run all night and when I got up, the Window was still there. I tried to delete another backup and got the same result.
What is causing the problem? I can see the contents of my external drive in Windows Explorer so I know my PC can access it.

rmbowma, welcome to the forum,
delete the last backup on it's own first, you should then be able to delete other backups.
Please remember that they are incremental backups, you can't delete for instance backups 2-5 leaving 1 & 6 as 6 is dependent on 2-5.
Hope this helps
Andy ______________________________________
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Rescue and Recovery backup with external hard drive

When I first backed up my computer to my WD 1 tb external hard drive using R&R, boot files were placed on the drive. Recently, some files I had corrupted my external hard drive and I had to fully erase it. Now, after making the drive recognizable again, I went to go back up my computer using rescue and recovery. This time, it asked me whether or not I wanted to make the drive bootable, I said yes, but an error popped up saying I needed 1000 more mb, even though I had 931 gb open. The backup started anyway, but it did not include any boot files. Is there a way to make the drive bootable the next time I backup? What is the difference between nonbootable and bootable? Help? Thanks.

I do NOT have a external Hard drive. If you just zeroed the drive, it is blank. Go into control panel,administrative tools, computer management, disk management. See if you can get a PROPERTIES of the external drive and post a Screen shot of that here. This will show what partition(s) are there, Fat32 vs NTFS. My experience is after you zero a drive, You have to boot your system, then use a Vendor (WD) standalone format utility or windows Disk manangement format, Make partition, etc. The screen shot i need is the one that says: DISK 1 (d 298.09 GB NTFS
Healthy(active,primary partition). This is what my 2nd drive, D, says. 1 partion on the drive.
When i added my second hard drive, it was blank. Booted up, BIOS recognized drive, Then i Formatted it with windows disk managment. I then pointed R&R to take backups to that drive. Create rescue media then made a Master boot record, install standalone R&R boots files, then took the backup. This makes my 2nd drive bootable, should i ever care to boot my D drive up and have R&R standalone program in control. Thus i have 2 bootable drives. C boots into windows, D boots into the rescue and recovery standalone program. I can also boot my C drive into R&R by hitting PF 11 at startup (bios) time.
Which version of r&r you have? Which version of windows? Windows 7 changed the way Master boot records are written.
You can go into R&R, advanced menu, create rescue media. Point to your External drive. WARNING. make sure the do not destroy existing data block is checked. IF YOU ARE brave, uncheck the destroy existing data. This will erase everthing on the drive!!! <<Warning. And be sure NOT to point to any drive you really love.
Buts lets 1st get the screen shot requested to make sure the drive is FORMATTED correcly.

How to manage Rescue and Recovery Backups

Hi I've been using disk image backup solutions since the days of powerquests Drive Image. And have had my days with Ghost and Acronis Trueimage. I recently built a clean Vista image on my T400, and I'd like to take advantage of the Lenovo Rescue and Recovery 4.21 tool since it the recovery technology is already part of my system and I have tested it once.
I'm used to the idea that a backup tool will produce an image file, which I can manage myself, moving to various media....hiding under my bed etc. With RnR, I've noticed it prefers to control the directory's where backups are placed (this is a bit annoying to me, but I can live with it, as long as it's isolated to the RRBackup directory - which it appears may not be the case). I do appreciate it's ability to specify various backup media locations (network, CD, 2nd HDD, USB) and recognize that it's a simple approach for basic usage.
Recently I've backed up my image to USB drive, and also to the local disk. I'd like to take that back up and split it up into DVD's and burn it to disk. I know there is a built in RnR feature which lets us copy backups from the local drive (why only local drive ??) to USB/Network/CD, but unfortunately the CD copy feature burns directly to my thinkpad burner...which is a CDR device, not a DVDR device. I'd like to use the DVDR device on my desktop...
Anyway, I'd like to know if there is more resources on how to manage RnR Backups. I found the following guide http://www-307.ibm.com/pc/support/site.wss/MIGR-70344.html (which is hard to get on Lenovo's site...google finds it better), I'm still reading it, but so far it appears more focused on the pre-desktop area than backup management.
Any insight would be appreciated.
Thanks!

Hi Danielle,
Consider this allegory; factory settings will make your thinkpad like a never driven 0 meter car [with reference to software]. Hence it will be far-flung from it's previous state. Apart from what you have already saved on memory stick, all settings and the software you have installed on the notebook will be lost.
I hope this helps.
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
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N200 Rescue and Recovery 4 does nothing

My girlfriends N200 laptop has stopped booting into Windows XP, it just hangs on the splash screen, and when booting into safe mode, the last file loaded is mup.sys.
I have tried booting into the Recovery console, however, it gets to the 'Rescue and Recovery 4' splash screen and doesn't do anything.. I can move the mouse but that's about it. I've tried numerous keys to try and kickstart it into doing something, which does not help..
I've also tried booting from my Windows XP CD to try and get into recovery console so that I can run chkdsk, however, it displays the message that no HDDs were detected and my only option is F3 to exit, and reboot.
She has alot of work on the laptop which is important so any help would be greatly appreciated.

I would pull the hard drive and place it in an external
usb enclosure.
Copy the important files off of it if possible.
You may not get it to boot again with out re installing windows,
or hard drive may be damaged.

Incremental R&R Backup Does Not Finish Neatly

Using Rescue and Recovery 4.21.0016.00 running WinXP Pro w/SP3 on my G41 TP,
when an Incremental Backup completes a little window comes up with the message:
"Finalizing the backup, please wait.", but it stays there and stays there forever and I
must use the Task Manager to kill it.
Maybe it wouldn't stay there "forever", but it was still there at 10 AM this morning for
a small Incremental Backup done at 5 PM last evening. When I do a Full Master
Backup the same window appears, but just for a few seconds.
Killing the process responsible for the window and message doesn't seem to affect the
quality of the backup . . . I recently did a full restore that included several incrementals
that had experienced the same unwillingness to quit nicely, and the restore apparently was
successful. It must do its "finalizing" and just forget to hang up.
Bob Stockler
G41 - 2886-5TU - Mobile Pentium 4 532 - 3.06 Gh
2 Gb RAM - 80 Gb Toshiba 5400rpm HDD - Win XP Pro
Solved!
Go to Solution.

I did another incremental backup yesterday evening, and R&R reported that the backup
had completed the backup successfully, but it didn't take down the little window that said
"Finalizing the backup, please wait...". I had to use the Task Manager to get rid of it.
Bob Stockler
G41 - 2886-5TU - Mobile Pentium 4 532 - 3.06 Gh
2 Gb RAM - 80 Gb Toshiba 5400rpm HDD - Win XP Pro

Backup and Recovery Tool does not record backup

When I run the Backup and Recovery Tool backup on my OAS mid-tier (Portal/BI), the backup fails because it is unable to start the wireless service, which I am not using.
This would not be a big deal, except the Tool does not record the backup, so I cannot select it to restore.
Is there a way to force the Tools to recognize these backups or stop the Tools from attempting to start the wireless component?

dmctl have an option to backup the configuration only, I dont remember if that's available for that version,but you can check running dcmctl command without parameters, it would show a big list.
If dont, best way is making a cold backup, stop all process, make backup and start process. Remember to start proceses using dcmctl command, not opmnctl.
Greetings.

Remove rescue and recovery backups, without r&r?

I have i little problem, i have a 90gb r&r-backup on my external harddrive.
I've just reinstalled the computer(thinkpad r61), without any thinkvantage-programs!
when i try to delete the "rrbackups" it says it has write protection and i cant get rid of the write protection...
i tried it in safe mode too...

RNR was not supported on win8. I would assume it is not supported on Win 10.Is your extenal backup location a USB-HDD or a Second hard drive?Refer to the following post to get security access to the RNR backup folder \RRbackups. After you get security access, you will be able to delete the folder. https://forums.lenovo.com/t5/ThinkVantage-Technologies/How-can-I-see-my-Rescue-Recovery-backup-files-on-a-USB-drive/m-p/986305/highlight/true#M21936 Additional folders on the USB-Hdd/Second HDD used by standalone (bootable) rnr:\boot\efi\preboot\tvtosfile bootmgrfile bootmgr.efi To be on the safe side, just delete \rrbackups and leave standalone RNR intact.

Rescue and Recovery: Backup does not finish.

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