RESERVING VS. PRE ORDERING?

I have a question. I'm looking at getting an Iphone 3GS and I just RESERVED a white 16gb iPhone 3GS that means I finish for at the apple store on friday. Now I understand how this differs from pre-ordering the iPhone from At&t or apple and picking it up in stores friday but does reserving it mean I'm guaranteed that when I go to the apple store on friday afternoon they'll have an iPhone ready under my name to buy? Or because I didn't pre order it if they sell out am I out of luck? I was a little confused about all of this. If anyone knows anything about this could you please help?

there is a chance if you reserve one that you will not get one on that day it is based on a first come first serve basis... even though the doors will open early for people who have reserved one, once it hits regular store hours the lines merge and its first come first serve from there on... but they say priority will be given to those who reserved one

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Reserved for Store Pickup, No pre-order and Ship to Store!

I'm reading all these discussions and my head is exploding. I was up @ 4am yesterday banging away like you all.
My criteria was this; I was eligible for upgrade @ $199 with the activation fee waived (sweet). I wanted to pick the phone up at my Apple store because I trust it more then brown.
When I clicked the pre-order link, there was NO option to have it sent to the store, it could only be sent to my house. Let me repeat that, NO option to send anywhere but house. It even says it "Pre-order your iPhone 4 from the Apple Online Store and we’ll ship it free — directly to your door and ready to use."
So I went to the reserve in store process. There was NO WAY TO PAY for it up front. Let me repeat that; NO WAY TO PAY for the reserved phone. So I received my confirmation email and said there is a phone waiting for me on the 24th!
I called 2 Apple stores and chatted online with 3 Apple support people and they ALL, every single 1 of them, said the same exact thing. The only way to pickup in the store is to go through the reservation process. The store will have 2 lines, reserved and general. The reserved will be there all day for you to pick up.
So, does anyone have some proof that you pre-ordered it, paid for it and have it sent to your Apple store, not your home to pick up?

timmayb wrote:
I got to the page state,"iPhone is reserved for pickup." Please bring government issued ID, debit or credit card...... No email received. Do I really have one on hold????
This time for this phone things are very confusing. I preordered yesterday for in store pickup got through the verification process saw that all my data and cell plan info were correct. Then at the end I got the message "see you at the store". Bring picture id. Nothing else, no confirming email as of today, nothing showing under my account in the on line store. I just came from the store that I picked for my phone to go to and there is nothing in their system either. So I went down to the AT&T store in that mall and preordered it there, no issues. It's just as well since I'm ordering it under my wife's number to get the discount and would have to go there any way to make the switch. I've read other posts from people that saw the same thing on line that I did when they ordered, "see you at the store" but no other confirmation. I'm going to assume that it means the order did not go through. So keep that in mind if you got what I did.

The Diff Between Pre-Order and Reserved

Pre-Order:
You walk into the store between the 24th and the 1st of July and walk out with an iPhone 4.
Reserved:
You stand in line after all the pre-order people have gotten their iPhones (or if they don't show up, their phone is held for 7 days) and any extra phones are given to you, in a first come, first serve of the people who reserved. You are not guaranteed to get one.
No Pre-Order or Reserve:
You get dibs on the phone after all the reserve people have gotten their phone.
End of story. Please stop asking.

Sorry, that doesn't make any sense. I mean, I get that a lot of people don't know there's even a difference between "pre-order" and "reserve", but why would "reserve" people have to wait until after all the "pre-order" people get their phones? The Apple store employees know not to give away the pre-order phones, I'm assuming they're pulling from a different "pile".
And there have been a few people on here who have said that Apple employees assure them there is an actual phone with their name on it. Difference is, their phone isn't programmed to their account yet and the reservation expires at the end of the day (as opposed to pre-ordered phones which expire after 7 days.) Not that the Apple store employees know all, they sure didn't today, but if it's a consistent answer like this, I'm inclined to believe them. Also, then, what's the point in telling the reservation people to come at 7AM if they're not even going to start giving them out then?

Pre order / RESERVE THRU AT & T store...

I pre ordered thru my local at & t store on 15th after work. Of course system was down and I got the handwritten receipt. I knew my order wouldn't be entered that day. Next morning around 9:30 I got 2 emails from them. First one was a general one from the rep at the store thanking me for my order and gave me link to view the manual guide for iphone 4. I clicked on it but the only option of viewing a manual is for 3G or 3Gs. Second email I got around 10 am was the one telling me order was placed for my phone. I see the phone, sim card, and FRT all saying in process and the blurb said "Your device has been reserved. Today was our busiest sales day in history...yaddah yaddah yaddah....There is a slight chane that some customers may receive their devices between June 25 and June 28.... " Does that mean I am definite to get one?

If you got your reservation in and a confirmation email then yes. It will just be a matter of when it is available for you since they had to hand write your order and enter it into the system later.
All locations sold out of pre-orders on 6/15 so if they entered yours on 6/16 I would think you are part of the customers getting the phone with the 2nd round of shipments.

Pre - Order or Reserve an Ipad 2

does anyone know if we will be able to Pre Order or reserve an Ipad 2 before the release date to avoid the lines? Do you guys think there will be a long line to buy the product like the iphone releases? Thanks

does anyone know Yes. >if we will be able to Pre Order or reserve an Ipad 2 before the release date to avoid the lines?
No, you will not.
-> iPad 2 - How To Buy
Order your iPad 2 from the Apple Online Store starting March 11 and we’ll ship it free, directly to your door

No pre order or reserve question

Ok sorry if this has been answered, but i did not pre order or reserve an iphone because it stated on apple.com that i have to put money down to start a line with AT&T. will i be able to go to AT&T on the 24th and start the process? or is the 24th only for people who pre ordered and reserved?

Go to an ATT or Apple store now or when you have the money and start the process, you won't get a iPhone 4 until they have one available (They have sold out). Waiting until 24th will only delay your wait, others will pre-order ahead of you.
Trying to do anything at an ATT store for the next couple months will mean getting in line behind all the other folks trying to get their hands on an iPhone.

Confirmed Pre-order (home delivery) + Apple store reservation

I am eligible for upgrade & was lucky enough to get both a confirmed Pre-order w/ home delivery & a confirmed reservation at the local Apple store - my question is, Can I get them both at the $299 price OR will the instore reservation @ Apple see that I have already paid the discounted price for my home delivery?
I originally did this becuase of all the issues, i wasn't 100% sure that things had went through smoothly (mostly becuase they went TOO smooth - I was done w/ both processes in under 5 minutes).
If I could get a 2nd phone at discounted price, I'd likely sell it. If I can't, does anyone know if I can give my reserved phone @ the store to someone else? Do I have to wait in line & get the phone only to hand it off to someone else for activation OR could I just send someone else w/ my e-mail confirmation of the reservation?

It all depends on if they check the ATT system again or not. I ordered for Apple delivery, but ATT knows that. I'm assuming when you go in the store, they check your ATT account once more, since they ask for your information to confirm what price you qualify for.
I suppose you can try it and see, but I wouldn't count on it.

Questions About Pre-Ordering/Reserving the iPhone 4?

I know on June 15th you can pre-order/reserving an iPhone 4. I am a bit unfamiliar with the pre-ordering process.
If you can pre-order and pick it up in the stores, does that only mean it guarantees you one on launch day? Also on launch date will there be a separate lines for pre-orders and non-preorders? (So pre-orders go in the store first?)
And if you reserve the iPhone 4 in store pick-up, do you have to pay the whole thing, or just put a certain amount down?
I doubt if anyone knows this question.
What time do Apple Stores open when the new iPhone 4 comes out? I bought my iPhone 3GS last year at launch at AT&T and they opened at around 7 I think, which I read is the same this year.
I'd rather deal with Apple. Do they open around 7 A.M to too?

rather not deal with the crazies and people, id order online and get it shipped to my front door. check with your local Apple store for business hours. i remember att opening a little earlier on launch day for the 3GS, idk about Apple though? id asume both will run it alot smoother for everyone.

Pre-order and shipment details.

If i make a pre-order, will Apple ship it to me on the launch day? Or they will only reserve it for me in one of the stores? And what can be the longest period of waiting iPhone?

If you pre-order, they will ship to your verified shipping address, & you will get it on launch day. In the US, you cannot have pre-orders shipped to a store.

Can't pay off pre-order to join Gamer Club Unlocked in weekly ad?

So I got the Best Buy ad this moring in the paper and saw the "Join Gamers Club Unlocked for $30 when you buy any new game $39.99 or above." Knowing I still had 3 preorders outstanding, I called up the Rewards Zone 866 number and asked them if I would be able to take my preorder in and just pay it in full to satisfy the requirement so I could join. Of course is what I was told and just to take my pre-order receipt into customer service.
I head into Best Buy in Castleton, Indiana (#229) and head to customer service as told with the ad and explain I called the RZ 866 number and they told me to bring it to them. After the lady handling the registered called someone, he told me that it would be no problem and he would just have to cancel my preorder and then to just pull the game card and one of the Gamers Club Unlocked cards and the register would take care of it.
Then that is when everything went South.
I hand the individual the two cards and he proceeds to tell me I could join the GCU for $30 when I buy a game. When I told him I wanted to pay in full for the game he told me I could not do that because "it's two different systems." I explained that I had already spoken to the RZ folks as well as customer service and then he told me "well I should know, I'm the video games guy." I then told him I would just come home and call the RZ folks again, asked for his name and store number which he gave me in a smug tone and I left. As I was walking out the sliding glass doors he said "have a nice day" in a condescending tone. That set me off. I turned and asked the security guy for a manager to complain about the terrible customer service and attitude and the manager was apathetic in helping me. After explaining what I was trying to do, he said he "thought" he could help me. At this point I was overly annoyed so I told him to forget about it and left.
If you look at the add, nowhere does it say you can't pay in full for a preorder game to satisfy the requirement. Obviously it can be done because the folks on the 866 number said it would be no problem and I've seen multiple posts on several video game forums of people doing it at their local store. This is probably the third time in the last year I've had issues with associates at this store on advertised deals. So what gives? Lack of training? Employees that just don't care?
So now my dilemma is do I go to another location to see if they can help me or do I just cancel all of my preorders and find a new retailer?

Hello Jason,
Enuf is spot-on: since in-store pre-order deposits are not considered to be actual purchases, bundle offers such as our current Gamers' Club Unlocked promotion do not apply. If the title you reserved is released and you pick up your copy while the offer is still in effect, then you would be able to take advantage of the bundle savings during the final sale. Otherwise, you will need to purchase another title $39.99+ to be eligible.
As far as why your thread was moved is concerned, all My Best Buy Gamers' Club-related inquiries -- including those on promotional offers, benefits, and pre-order bonus certificates -- belong in this board. Our In-Store Purchase board is intended as a place for customers to post general policy inquiries, share their in-store experience, and obtain support for existing/prior purchases.
Thanks for your understanding, as well as for taking the time to post!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Just noticed a recurring pattern of not being credited my $5 pre-order deposit.

The other day I was going over some of my Best Buy gaming purchases this year through MyBB, and noticed for one game, Project CARS on PS4, I was charged an additional $5 for the pre-order bonus (noted as "POB") which should have been free. I contacted customer support and was told I'd only be able to get a refund w. receipt in-store, and it was up to the store's discretion. As I didn't save a recipt from May, I figured it was a loss and not worth trying to make a case over $5.
Then I noticed something else. As a Gamers Club Unlocked member, all new release $59.99 games go down to $51.35 ($47.99 + tax) when the 20% deduction is applied. When accounting for the $5 deposit to reserve an in-store pre-order, the game should work out to $46.35 after tax if the transaction is processed properly. However, going through new release game pre-orders, I noticed that almost every single game I pre-ordered for in-store pickup this year was processed incorrectly and I was charged $51.35 due to not being credited the depsoit I had already paid. I didn't realize at the time, but now it appears as if has been the case for four pre-order purchases, which when added to the $5 I was charged for the pre-order bonus, works out to a $25 total overcharge. Is there any way to try and get my money back on this at this point or no? As some of these purchases were from months ago, I don't still have the receipt and even if I did, would be past the return window (though this wouldn't be a typical return issue).

Hi Jay86,
You certainly shouldn’t be running into so many issues with pre-order deposits at your local Best Buy. I’m familiar with hiccups with these in the past, but I haven’t heard anything for quite some time now. Our systems are setup to automatically apply your $5 deposit to the final transaction when a game releases, so this leads me to believe that some of your pre-orders aren’t being fulfilled properly at the store level. I’m very sorry if this has occurred on any of your pre-orders!
Like others have mentioned, your local store should be able to refund any pre-order deposits necessary. We also have the ability to locate previous pre-orders/receipts, so I wouldn’t worry too much about that. Considering the timeframe here, you may want to ask to speak with someone from your store’s leadership team as well, should you run into any issues.
Please feel free to let us know if you continue to run into issues with this.
Best regards,

Pre-order 4s and Deposit is Required @ Apple Store

Hi,
I am a first time AT&T customer and tried to pre-order iPhone 4s last night. I put my information (address, ssn, etc), and it said "Pick up a new iPhone at an Apple Retail Store" and "$150 deposit is required before the purchases."
I have not gave my credit card info yet, and I have not got any resevation number.
Does this mean I could not pre-order iPhone, and I need to line up in the morning 10/14 to get it? Or, will they keep my iPhone at the store?
Thank you for your advice in advance.

I found that this means the phone is not reserved. I called AT&T and finally reserved it!

Call of duty aw pre order still in "preparing" status

My online pre order for the call of duty advanced warfare atlas pro edition has been in "preparing" status for quite some time now and the game was released today. I'm wondering if this is just an issue with the system or is the game back ordered? I selected the standard shipping but I figured since it was released today that it would have at least been shipped.

Hi hmdg187,
Thanks for reserving your copy of Call of Duty: Advanced Warfare with us! I can imagine how anxious you must feel to start playing.
I've had the chance to review your account and it looks like your Atlas Pro edition was shipped earlier today. When you can, I'd encourage you to check both your inbox and junk mail folders for a confirmation message with tracking details. Please also keep in mind that the tracking number may not be recognized by UPS' website site immediately -- it can sometimes take 24 hours for updates to be available.
Let us know if you need assistance with any other issues.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Call of duty advanced warfare xbox one in store pre order

I dont have a card at the moment but I would still like to pre order the console so I was wondering if i can pre order it in store
Solved!
Go to Solution.

Hey villan303,
You can, indeed, pre-order the Xbox One Limited Edition Call of Duty: Advanced Warfare bundle at your local store! A deposit will be required to reserve your console, but for full details I'd encourage you to speak with an on-site gaming specialist or rep at the store's customer service desk.
Thanks for your interest in pre-ordering with us!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Missing $10 Game Pre Order Bonus

I have not received the $10 Pre Order Bonus on the following orders.
Order Date: 09/05/2014
{removed per forum guidelines}
SKU 8396021
Call of Duty: Advanced Warfare - Atlas Pro Edition - Xbox One
Order Date: 09/23/2014
{removed per forum guidelines}
SKU: 8439005
Microsoft Xbox One Special Edition Sunset Overdrive Bundle 6QZ-00026
Order Date: 09/29/2014
{removed per forum guidelines}
SKU: 6577106
Forza Horizon 2 Day One Edition - Xbox One

Hey again Segura,
Thanks for reserving and purchasing your copies of Call of Duty: Advanced Warfare, Sunset Overdrive, and Forza Horizon 2 with us! I hope you're enjoying each game so far.
I've had the chance to review your account and it looks like at least one of your pre-order bonus certificates (for Sunset Overdrive) may not have been awarded since your initial order was returned + repurchased at the time of pickup. I've addressed that issue, so you should see record of that certificate sometime in the next 2-3 business days. The other certificate for Call of Duty: Advanced Warfare should post within a similar timeframe, so make sure to keep an eye on BestBuy.com for updates.
As far as Forza Horizon 2 is concerned, remember that this game was not eligible for our Get $10 program. Instead, customers who pre-ordered and purchased this title were to receive a $10 Xbox Live code via e-mail within 15-20 days of shipment or pickup. If you still haven't received your code though, then you'll want to send a message to our Gaming-BBY inbox with the following information:
Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
Please ensure you provide all of this information to Gaming Support for the fastest service. Armed with that information, our gaming team will be able to quickly assess the situation and provide you with a resolution.
Thanks for your patience and understanding!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

RESERVING VS. PRE ORDERING?

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