Respond to Service Manager emails

Hello all. I have service Manager setup to email users when a incident is created but I cant seem to figure out how to set it so so that when a user responds to the service manager email it will update the ticket.
Same with with the request information feature. Service Manger sends the email but if the user responds, it doesn't update the ticket.

Hi Make sure to have the Incident Number between bracket when you reply: [IR1234] you may configure your notification template to use the same method in order to update the incident when the reply received.
Also you have to make sure that the Exchange connector is functioning.
Regards
Antoine AL Ibry

Similar Messages

LOOKING FOR CUSTOMER SERVICE MANAGER EMAIL?

I have called twice regarding someone adding a phone to my account. Also send themselfs a new I phone to some where in PA. I live in IN! I've very upset that NO ONE has called me on this. My bill still show the phone on there and I still owe for a phone I don't have.

1-800-922-0204 or *611 and ask for the Fraud Department.
Good Luck

Pass a value to Runbook by sending email to Service Manager

Is it possible to send an email to Service Manager with a value in either the subject or message body, trigger a service offering, and then pass that value to a Orchestrator Runbook?
Currently, I can send an email that is answered by the Exchange Connector, it kicks off my Orchestrator Runbook, but I need to pass it a value. How is this possible by sending an email?
Thanks
Paul S

How do I setup the Service Offering to pass the Work Item Title and or description?
Do I put it in the above mapping?
When I select the above, it won't launch my run book, if I leave it blank, the run book launches, but fails as it's looking for an account ID... In my subject line of the email I would send the <USERID> for example (without the brackets)
Paul S

Using emails to create service requests in Service Manager 2012 R2

I have a portal form created and am able to direct the flow of service requests to the proper service request fulfillment view. I cannot see an obvious way to take in emails and create service requests, they always create incident requests. Any thoughts?

Service requests are meant to be a well defined process which is hard to achive with an email (because the sender can write anything). With that being said the
3.0 RTM exchange connector should be able to create service requests. From the documentation:
Service Manager. Exchange Connector 3.0 contains bug fixes and the initial set of features, which includes the following capabilities:
Create incidents and service requests from email.
http://codebeaver.blogspot.dk/

Service Manager 2012 R2 (rollup update 2) Change Request/Review Activity Email Notifications

I am trying to setup an email template for Change Request Reviewer. The email should contain as much details as possible, include Change Request ID, Description, Reason, Impact. etc. I have tried to include Data Properties from "Contains Activity",
"Has Parent Work Item", "Depends on Work Item"... but they all show blank data in email notification. Which Data Properties should I use?
Regards
Andrew

Maybe this blog post is helpful:
Using Data Properties From the Parent Work Items in Activity Email Templates
Andreas Baumgarten | H&D International Group
Thanks Andreas,
I have seen this post, but it didn't work for me. Eventually, I found solution. Below is working code.
For example:
"Contains Activity" doesn't have Change Request Data Properties "Reason". I inserted "Reason" from "Has Parent Work Item", copy inserted code "TypeConstraint=... .../Reason$", paste it after "$Context/Path[... ...System.WorkItemContainsActivity' "
to replace the original code inserted from "Contains Activity".
Also, don't forget to adde SeedRole='Target', but better to type
' by yourself.
Mark Marra 13 Nov 2013 9:24 PM
Be careful when copying + pasting SeedRole=’Target’ from this blog post. It should actually be SeedRole='Target' which has different punctuation around Target. I'd imagine that whatever blog engine Microsoft uses for this "helpfully" converted the
single quote to some weird right-slanted-single-quote which doesn't work in Service Manager when copied+pasted.
You guys might want to wrap it in a code block, or whatever you can use on the back-end to preserve formatting.
Description:
 
$Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='WorkItem!System.WorkItem']/Property[Type='WorkItem!System.WorkItem']/Description$
 
Reason:
$Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/
Property[Type='CustomSystem_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/Reason$
 
Priority: $Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/
Property[Type='CustomSystem_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/Priority$
 
Impact: $Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/
Property[Type='CustomSystem_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/Impact$
 
Risk: $Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/
Property[Type='CustomSystem_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/Risk$

Windows Service Manager 32-Bit Has Stopped Responding/iPod not showing up in iTunes

Hello,
I've scoured this forum for answers but I cannot find any result that works. I have an iPod classic that I've connected to my Gateway running Windows Vista for over four years without issue. When I was using iTunes 9 the other day, I plugged my iPod into my computer, but it only connected to My Computer and didn't connect to iTunes and update my iPod accordingly. So, the iPod is charging and the iPod is showing the "Connected, Eject before disconnecting" screen, but it isn't adding new music (which kind of defeats the purpose of buying new music). I thought it was because I was using 9, so I downloaded iTunes 10, but the issue still popped up.
This hasn't pop up today after I installed 10, but back when I was using iTunes 9 the following error came up on my computer: "Windows Service Manager 32-bit Has Stopped Working." Now, no error messages pop up, even though the problem persists.
I've tried suggestions in this post as well as in this post. Also, with the fix being recommended in those threads to change the code in Notepad by clicking "edit" under the System tab under My Computer? There's one problem - there is no edit button on my options. I've included a screen grab to prove this.
I don't know if the relative age of the discussions makes any difference - maybe a new fix has com up and i'm just not finding it? Plus, since this issue began with iTunes 9, I can't help but feel like getting rid of iTunes 10 is going to help the issue, either.
This is incredibly frustrating, not being able to add new music to my iPod, so if anyone can help me out, I would greatly appreciate it, as previously recommended ones aren't useful.
Screen grab of iPod connecting to My Computer, but not iTunes:
Screen grab of the lack of an "Edit" button in the place to edit codes as recommended in previous topics:

One again shamelessly asking for help

How can I escalate terrible FIOS service problems above FIOS field service management?

This is a long story, but I will try to keep it short and on point. We use Verizon FIOS for land line telephone, Internet access and TV cable. For the past four and a half months, we have suffered serveral outages a week and sometimes several outages in a single day on all three services. Sometimes we lose our Internet connection for a few moments. Sometimes telephone calls get dropped or there is no dial tone. Sometimes we see pixelation or interference in the cable TV signal.
Often two services are affected at the same time. We've recorded events where all three services were affected at one time.
In the Gateway router logs, we see errors messages that "opaque does not match!" and "rebinding lease." These messages in the router logs occur at the same time stamps when we suffer dropped calls or cable TV interference. It seem obvious, at least to me, that the problem is external to anything that is inside of our house.
We have opened a dozen or more support tickets. We've had four Verizon field technicians come to our house. We've gone through three Verizon Gateway routers.. We've accessed the Internet using only wireless connections of a week to try and rule out internal wiring problems with computer access to the Internet.
Verizon has replaced the ONT (optical network terminal) on the side of our house. They changed the fibre channel cable that goes from the ONT to a vault out by the curb of the street.
We have opened a formal complaint with the FCC and with the PA Public Utility Commission. But the problem has not been resolved. We think that we're just getting the run around now from Verizon field service. Yesterday, a service manager left me a voicemail where he suggested that our Internet problem was caused by a second router that we had hooked up to the Verizon router. We DO NOT have a second router. He said that there was a problem with cable TV interference in my area and 2nd level support was working on it. He did not address the dropped landline calls. He did not address why outages on more than one service would occur at the same time.
Does anyone have any advice on how I get our problem escalated? We are at the end of our rope here and are considering canceling our service with Verizon and going with a competitor. But even after all of this, we are hesitant to switch providers because we will lose our email accounts that we've used for well over a decade.

Hi wepeccant,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

How to create a Domain user in a Specific OU using System Center 2012 R2 Orchestrator and Service Manager

Dear All,
I have a simple Runbook with the following details:
Initialize Data: (First Name, Last Name, Login Name, Deparment Name) --> Create User: Name:(Domain), Common Name, Display Name, First, Last Name, SAM Account Name (From Initialize Data) --> Enable
User: Distinguished Name --> Add User to Group: Group Distinguished Name, User Distinguished Name
Active Directory Management Pack in place and the Prerequisites Configurations are added Too (Configuration User Name, Configuration Password, Configuration DC, Configuration Default OU.
The Runbook is Synched with Service Manager, Request Offering/Service Offering and published to the portal.
When I filled the 4 required values (First Name, Last Name, Login Name, Deparment Name), the Runbook will kick off and the user is created in Active Directory.
The user is placed in the Default OU which is predefined in AD Prerequisites Configurations in Orchestrator.
I need to add another Required Value to my Request Offering (SR) called User Level Enum List (Low, Medium, High).
I need to place the user in a Specific OU based on the Level entered from SSPortal, If the user is Low, then Create the user in this OU, if the user is Medium then create it in this OU, etc...
How can I do this in Orchestrator? What I want to modify in my runbook to accomplish this task?
Thank you,

I AM TRYING TO USER/MAILBOX CREATION PROCESS, FOLLOWING IS THE BUSINESS REQUIREMENT
GET THE USER FROM ERP SYSTEM (SQL)
CREATE USER IN SPECIFIC OU
ENABLE THE MAILBOX IN SPECIFIC DATABASE BASED UPON USER ROLE
CREATE A USER IN NAVISION SYSTEM WHICH IS AGAIN JUST CREATING SQL LOGIN.
PLEASE ADVISE ME THE PROCESS AND PROCEDURE ILLUSTRATION IF IT ALL POSSIBLE IN SINGLE RUNBOOK.
I AM ABLE TO CREATE USER/MAILBOX BUT STRUGGLING TO CREATE IN SPECIFIC OU/MAILBOX DB AND SQL LOGIN.
FARRUKH
[email protected]
Farrukh Anwar

Remote Desktop Service Manager - configure permissions for Remote Desktop Users to Send Message, Disconnect, Logoff

Hello, dear colleagues.
We are using Windows Server 2012 R2 as Remote Desktop Server. Also use Windows Server 2008 R2 with Remote Desktop Service Manager to control RDS user sessions (Send Message, Disconnect, Logoff, Query Info).
Send Message, Disconnect, Logoff options works only for users in Administrators group.
I can't to configure permissions for Remote Desktop Users, specific user or AD group.
To set permissions I'm running RDS Host Configuration on Windows Server 2008 R2 and connect to Windows Server 2012 R2. Then double-click
RDP-Tcp, Security tab, add specific user account , AD group or configure
advanced permissions
for Remote Desktop Users.
But, as I sad above, these options works only for users in Administrators group. How to make it work for Remote Desktop Users or specific user, AD group?
Thanks.
P.S. If move specific user from Remote Desktop Users group to Administrators group on
Windows Server 2012 R2 - it works.

Hi,
You can prevent administrators from changing the permissions for a connection by applying the
Do not allow local administrators to customize permissions Group Policy setting.
This Group Policy setting is located in Computer Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Security
Apart there is one command with which you can set the permission for that check the related
article. Additionally checkthis
thread for more detail.
Hope it helps!
Thanks.
Dharmesh Solanki
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

"Failed to connect to the service manager" when I try to add nodes to a cluster on Windows Server 2008 R2

Hello,
I get the following error message everytime I try to add a node to an existing cluster "Failed to connect to the service manager".
I'm running Windows Server 2008 R2,
Any ideas?

Hi saeedawadx,
Please run the cluster validation and post the error or warning information, in normal scenario the “Failed to connect to the service manager” issue often caused by the firewall
or AV soft block the others node connect, please try to disable the firewall and AV soft then try again.
The following related article will give more helpful tips,
The case of the server who couldn’t join a cluster – operation returned because the timeout period expired
http://blogs.technet.com/b/roplatforms/archive/2010/04/28/the-case-of-the-server-who-couldn-t-join-a-cluster-operation-returned-because-the-timeout-period-expired.aspx
Trouble Connecting to Cluster Nodes? Check WMI!
http://blogs.msdn.com/b/clustering/archive/2010/11/23/10095621.aspx
I’m glad to be of help to you!
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

'NI-PAL Service Manager has encountered a problem and needs to close. We are sorry for the inconvenience.'

Hello,
Any idea how to fix this problem that casuses this error?
'NI-PAL Service Manager has encountered a problem and needs to close. We are sorry for the inconvenience.'
I have been re-loading LabVIEW 8.0.1 Pro Dev Sytem, NI-DAQ (Traditional) and NI-DAQmx, all day. This probelm seems to be related to the fact that I can, no longer, create executables or open my .lvproj files, yielding the other error:
'' Problem sending commands to the program"
Thank you
Message Edited by FLT CTRL 6 on 06-02-2006 03:41 PM

NI-PAL service Manager has encountered a problem and needs to close.… tell Microsoft...10Jan08
Yesterday I started having this error message pop up when I first boot up my computer. I haven’t even started LabVIEW.
Recent changes:
6Jan08 Replaced motherboard and CPU.
6Jan08 Formatted hard drive and reinstalled software(Windows XP Home Edition). Computer working fine.
8Jan08 Installed LabVIEW 8.0 Student Edition. LV is working fine and the message does not appear.
9Jan08 Download and install NiDAQ 8.6.1. Reboot the system and the above error shows up. LabVIEW works fine so far.
Anybody have any ideas on what the problem is? I have a screen shot of the actual message, but I can't load it on this page.
Oliver
[email protected]

MS Service Manager 2012 R2 - E-mail Incident - System Reply

Hi there
When users not on the AD sends an outlook e-mail, the Service Manager creates an incident.
It does not reply with an e-mail with the incident number as it does for users on the Active Directory.
How / where can I check as our operations that submit incidents are not on our AD.
Thanks for your assistance

Try double-clicking on the affected user of such incidents and check if they have a valid email to reply to.
Cheers,
Anders Spælling
Senior Consultant
Blog:
Twitter: LinkedIn:
Please remember to 'Propose as answer' if you find a reply helpful

External Service Management documents

Hi ,
Does anyone has any documents like Configurations , Business blue print /scenarios , entire cycle step-by step transaction etc.,on SAP - External service management which will cover procurement of external services ? If you have could you guys please share with me ? My email Id is
 [email protected]. Points will be awarded.
thanks
Kiran

Hello,
This may be of help.
http://help.sap.com/bestpractices/BBLibrary/html/J82_BB_Description_V2_EN_IN.htm
Cheers !

Web services manager control login problem

hi,
I have installed SOA suite using Advanced installation type.
After installation I am able to login into BPEL Console and it's working fine , but unable to login into web services manager control(http://localhost:8888/ccore) with oc4jadmin user...
I found below errors in ccore.log file
2008-10-03 09:33:45,879 INFO [AJPRequestHandler-HTTPThreadGroup-54] userregistry.UsersTable - isValidUserPassword() failed for oc4jadmin
2008-10-03 09:33:45,879 INFO [AJPRequestHandler-HTTPThreadGroup-54] sampledb.LocalDBAuthProvider - The error in authenticate for user : oc4jadmin
2008-10-03 09:33:45,879 SEVERE [AJPRequestHandler-HTTPThreadGroup-54] uibeans.LoginBean - Error when authenticating user. Invalid user id or password
2008-10-03 10:17:30,744 SEVERE [AJPRequestHandler-HTTPThreadGroup-54] userregistry.UsersTable - isActiveUser() failed for oc4jadmin
com.cfluent.utils.db.DBException: ORA-01017: invalid username/password; logon denied
 at com.cfluent.utils.db.DBContext.getConnection(DBContext.java:95)
 at com.cfluent.db.userregistry.UsersTable.isActiveUser(UsersTable.java:2599)
 at com.cfluent.db.userregistry.UsersTable.isValidUserPassword(UsersTable.java:2996)
 at com.cfluent.accessprovider.sampledb.LocalDBAuthProvider.authenticate(LocalDBAuthProvider.java:61)
 at com.cfluent.access.AccessSessionFactory.isAuthenticated(AccessSessionFactory.java:137)
 at com.cfluent.access.AccessSessionFactory.createSession(AccessSessionFactory.java:92)
 at com.cfluent.webui.uibeans.LoginBean.authenticateUser(LoginBean.java:31)
 at com.cfluent._coresv._Login._jspService(_Login.java:354)
 at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
 at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
 at oracle.i18n.servlet.filter.ServletFilter.doFilter(ServletFilter.java:130)
 at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:621)
 at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:368)
 at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:866)
 at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:448)
 at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:302)
 at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:190)
 at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
 at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
 at java.lang.Thread.run(Thread.java:595)
Caused by: java.sql.SQLException: ORA-01017: invalid username/password; logon denied
 at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:125)
 at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:316)
 at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:277)
 at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:272)
 at oracle.jdbc.driver.T4CTTIoauthenticate.receiveOauth(T4CTTIoauthenticate.java:647)
 at oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:308)
 at oracle.jdbc.driver.PhysicalConnection.<init>(PhysicalConnection.java:361)
 at oracle.jdbc.driver.T4CConnection.<init>(T4CConnection.java:151)
 at oracle.jdbc.driver.T4CDriverExtension.getConnection(T4CDriverExtension.java:32)
 at oracle.jdbc.driver.OracleDriver.connect(OracleDriver.java:595)
 at java.sql.DriverManager.getConnection(DriverManager.java:525)
 at java.sql.DriverManager.getConnection(DriverManager.java:171)
 at org.apache.commons.dbcp.DriverManagerConnectionFactory.createConnection(DriverManagerConnectionFactory.java:48)
 at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:290)
 at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:771)
 at org.apache.commons.dbcp.PoolingDriver.connect(PoolingDriver.java:175)
 at java.sql.DriverManager.getConnection(DriverManager.java:525)
 at java.sql.DriverManager.getConnection(DriverManager.java:171)
 at com.cfluent.utils.db.DBContext.getConnection(DBContext.java:86) ...
can any one help me resolve this problem..

You need to enable JSSO if you want the oc4jadmin password to be in scync with the other AS products. If you just want to login with oc4jadmin you perform the following steps. PLease note that if you change the passord in EM you will have to make these changes again to keep the password the same. JSSO is a cleaner solution.
To change the default password for the user "admin", follow these steps:
- delete admin user
- add admin user back
- add admin user to the super user group "su1-grp"
1. Go to OC4J_HOME/owsm/bin directory and modify manageUserGroups.properties
user_id=admin
user_name=admin user
user_password=yourNewPassword
user_email=[email protected]
group_id=su1-grp
group_desc=super user group
2. Delete the existing admin user by executing
wsmadmin manageUserGroups deleteUser
4. Add the admin user again by executing
wsmadmin.bat manageUserGroups addUser
5. Add admin user to super user group
wsmadmin.bat manageUserGroups addUserGroup
The admin user password is changed.

Integration between Finance and service management

Hi,
Does anybody know integration between Finance and Service management? If you have any documentation please send to [email protected] It is urgent!! Please help me I will reward you with points.
Thanks,
Neeli

Hello
Check this link.
http://help.sap.com/erp2005_ehp_02/helpdata/en/3c/05ce40c3e10366e10000000a1550b0/frameset.htm
Reg
*assign points if useful

Respond to Service Manager emails

Similar Messages

Maybe you are looking for