Response email address is different from my offici...

I've responded to an email from BT which has an incident number.  My reply got an automated response saying it had come from an unrecognised email address.
My email address is in the format *@btinternet.com, but when I reply the system replies from *@btopenworld.com.
I've been aware that I'd got these 2 email addresses but assumed that they would be treated as one and the same, but apparently not.
I'm still on BT Yahoo Mail and I assume that I will be transferred at some future date and this may resolve the matter, but is there anything I can do in the meantime?
I eventually responded from my Windows Live Mail account this morning and, as far as I can tell, that has not been rejected.

Check your Mail Options.
On some of my BT Yahoo accounts, I have a 'BT Yahoo Mail' with the btinternet address, and a 'BT Yahoo Mail - Extra Address' with the alternate btopenworld address with the option to use it as the sending account. I think the extra address does not appear on some of my accounts because I may have deleted it in the past.
BT Yahoo Mail
BT Yahoo Mail - Extra Address

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