Retrieving free/busy information from the server takes very long time

Hello, we are running Outlook 2010 32-bit in Windows 7 64.bit, and have encountered a strange problem, whenever we want to book
a resource (i.e. conference room) from Scheduling assistant, it takes very long time, sometimes even more than a minute to see the utilization of the room, it being stuck at "Updating schedule information. Retrieving free/busy information from the server"
The interesting thing is that most newly deployed PCs exhibits this same behavior, while older machines with basically the same setup gets the availability information almost immediately.
It is unclear whether this is a server setting or desktop issue, as all new Windows 7/Outlook machines that are deployed from the WDS-server exhibits the same slow behavior.
Please advise any troubleshooting steps to investigate the very slow retrieval lookup of free/busy information from the Exchange server.

Hi,
Does this issue occur on OWA?
If no, it means the issue is mainly related to the Outlook client.
Regards,
Simon Wu
TechNet Community Support

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[Forum FAQ] Why can't I retrieve Free/Busy information

Free/Busy information is a feature of Microsoft Outlook that allows you to see when others are free or busy so that you can efficiently schedule meetings. You can use Microsoft Outlook to publish Free/Busy information to any server
your and your coworkers have read/write access to. However, in some cases you’ll notice that you can’t retrieve Free/Busy information correctly from Outlook. You can try the below methods to troubleshoot and get the Free/Busy information again.
Since most users who often use this feature are using Exchange, all the information in this content is only based on Exchange.
General troubleshooting methods:
Method 1: Start Outlook using the ‘/cleanfreebusy’ command line switch
Method 2: Logon OWA to see if the Free/Busy information shows correctly
Method 3: Check the user’s Permission Level when only one user’s Free/Busy information can’t be displayed
Other causes
Autodiscover has not been setup correctly
Updates
Here are the detailed steps and explanation of each method and cause.
Method 1: Start Outlook using the ‘/cleanfreebusy’ command line switch
With the ‘/cleanfreebusy’ switch, it will clear and regenerate free/busy information when Outlook starts, sometimes this process fixes the problem that Free/Busy information doesn’t display correctly, and this is always the first thing we should try when
we can’t get the Free/Busy information from Outlook.
This switch can only be used when you are able to connect to your Microsoft Exchange server.
To start Outlook using the switch, we can press Win Key +
R to start Run, type ‘outlook.exe /cleanfreebusy’ in the blank box, then press
Enter.
Please note since Outlook 2013 only uses the availability service which is connected to Autodiscover, the command line switch ‘/cleanfreebusy’ has been removed as well as the associated code so that Outlook 2013 will not recognize this
command.
Method 2: Logon OWA to see if the Free/Busy information shows correctly
If you are using Cached Exchange Mode in Outlook and having trouble getting the Free/Busy information, please logon OWA, or switch to Online Mode to see if the Free/Busy information shows correctly.
If the Free/Busy information shows correctly on OWA or in Online Mode, this problem may be caused by the Outlook Data File(.ost) corruption, which leads to the sync failure. Therefore we should exist Outlook, browse to the Data File and rename it to “.old”.
The next time Outlook starts, it will regenerate a Data File to sync and we can check if the Free/Busy information can be retrieved.
The location of the Data File can be found from File tab ->
Account Settings -> Account Settings ->
Data Files tab. (Outlook 2010 and Outlook 2013)
Or Tools menu -> Options ->
Mail Setup tab -> E-mail Account -> Account Settings window ->
Data Files tab. (Outlook 2007)
If on OWA it displays fine but doesn’t show the information correctly in neither Cached Exchange Mode nor Online Mode, it may be caused by the firewall or anti-virus settings, disable them to verify if they caused the problem.
Method 3: Check the user’s Permission Level when only one user’s Free/Busy information can’t be displayed
When a user has set his Calendar Permission to None, other people will not be able to see his Free/Busy information. When we notice that we can get most people’s Free/Busy information but fail to get one specific person’s, please consider
to check his Calendar Permission:
In that user’s Outlook, right click on his default Calendar, click Properties, select
Permissions tab.
We need to at least switch the Permission to Free/Busy time to get his Free/Busy information correctly.
Other cause 1: Autodiscover has not been setup correctly
From Outlook 2007, Outlook uses Autodiscover to get the Free/Busy information. Once Autodiscover has not been configured properly, the Free/Busy information may not display correctly. If you are also seeing issues with Out of Office assistant, we may assume
that you haven’t correctly setup Autodiscover, since these two symptoms are common when Autodiscover is not configured correctly.
To verify that, please test Outlook Autodiscover Connectivity:
http://technet.microsoft.com/en-us/library/bb123573.aspx
We can also learn Configure Exchange Services for the Autodiscover Service from:
http://technet.microsoft.com/en-us/library/bb201695.aspx
Since Autodiscover Service is more Exchange related, we need to seek Exchange support and post the question in Exchange forum:
http://social.technet.microsoft.com/Forums/exchange/en-US/home?category=exchangeserver
Other cause 2: Updates
Although Updates from Microsoft do no harm to the system for most of the time, the updates sometimes can mess things up.
Outlook 2013 November 2013 security update once became the culprit that caused some users not able to retrieve Free/Busy information from calendar scheduling. This occurs because Autodiscover fails for Exchange 2007 configurations. So in fact, this also
refers to the previous reason, Autodiscover is corrupted.
The fix for the issue above has been released:
http://support.microsoft.com/kb/2850061/en-us
Once you have some issues after updating and doubt it’s an update issue, you can always come to our forum to ask if there’s a recent update which causes the problem, we will be happy to support you. If a fix hasn’t been released yet, we suggest you uninstall
the suspicious ones from Control Panel -> Programs and Features ->
View installed updates to verify which caused the problem, also as a workaround.
Summary
The reason that we can’t get the correct Free/Busy information can vary. If you find it doesn’t work even after several general troubleshooting steps, please consider it’s Autodiscover related. For anyone who comes up against the issue that Free/Busy information
can’t be retrieved, please feel free to visit Outlook IT Pro Discussions from the URL:
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook, we will be glad to help you.
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

You should be charged, but that confirms the account. Same behavior with the app store...have to give login info evem for free downloads.

Take very long time in phase DEPLOY_ONLINE_DEPL when install EHP1

Dear all, 
I need help for anyone that read my thread. I get trouble when install SAP EHP1 for SAP NetWeaver 7.1 at our client server, in phase DEPLOY_ONLINE_DEPL(Downtime Step). The phase take very long time. It has been more than 5 hours, but there is no progress. Now, the ABAP Stack has been in MAIN_NEWBAS/GETSYNC_MODPROF_STARTED, to wait process from JAVA stack. I have check the log file drive :\usr\sap\DXI\DVEBMGS00\j2ee\JSPM\log: 
<!LOGHEADERSTART/> 
<!HELPManual modification of the header may cause parsing problem!/> 
<!LOGGINGVERSIONhttp://2.0.7.1006/> 
<!NAMEE:\usr\sap\DXI\DVEBMGS00\j2ee\JSPM\log\log_2010_08_23_15_59_39\deploy_2010-08-23_15-59-53.log/> 
<!PATTERNhttp://deploy_2010-08-23_15-59-53.log/> 
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<!ENCODINGUTF8/> 
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My dead line will come tommorrow, please help me
Regards

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Please help me

OWA 2010 address book error retrieving free/busy information

Hi All
I get the following error when viewing a contacts free/busy information in the OWA 2010 address book.
Outlook 2010 clients cannot view contacts free/busy information either. There's a "not connected" error on the client.
This issue started after a service pack or update was applied. Which one I don't know as it was done by another admin.
Has anyone seen this error before or does anyone know what this error is pointing to?
Many Thanks
Roger
Request
Url:
https://remote.mydomain.com:443/owa/ev.owa?oeh=1&ns=ReadADOrgPerson&ev=LID
User: Test User
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SMTP Address: [email protected]
OWA version: 14.3.210.2
Mailbox server: SBS.mydomain.local
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System.Diagnostics.SharedPerformanceCounter.GetCategoryData()
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System.Diagnostics.PerformanceCounter.IncrementBy(Int64 value)
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Microsoft.Exchange.InfoWorker.Common.Availability.ThreadContext.Set(String label, ThreadCounter threadCounter, ClientContext clientContext, RequestLogger requestLogger, ExecuteDelegate executeDelegate)
Microsoft.Exchange.InfoWorker.Common.Availability.ThreadContext.Set[T](String label, ThreadCounter threadCounter, ClientContext clientContext, RequestLogger requestLogger, ExecuteDelegate`1 executeDelegate)
Microsoft.Exchange.InfoWorker.Common.Availability.Query`1.Execute()
Microsoft.Exchange.Clients.Owa.Core.Utilities.ExecuteAvailabilityQuery(OwaContext owaContext, AvailabilityQuery query, Boolean expectFreeBusyResults, Boolean expectMergedFreeBusyResults, AvailabilityQueryResult& result)
Microsoft.Exchange.Clients.Owa.Premium.ReadADOrgPerson.GetFreeBusy(OwaContext owaContext, String recipientPrimarySmtpAddress, ExDateTime startDate, ExDateTime endDate, HttpContext httpContext, String& allDayFreeBusy, String& workingHoursFreeBusy, String&
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Microsoft.Exchange.Clients.Owa.Premium.ReadADOrgPersonEventHandler.RenderFreeBusyData(String smtpAddress, ExDateTime startDate, ExDateTime endDate, Boolean renderOof)
Microsoft.Exchange.Clients.Owa.Premium.ReadADOrgPersonEventHandler.LoadInitialData()

Free/busy data and the offline address book are two separate services.
Free/busy uses Exchange Web Services (EWS). The offline address book uses a different web service connecting to the OAB virtual directory.
Are you using SBS? SBS does some things differently so I recommend that you post this in the SBS Forum:
http://social.technet.microsoft.com/Forums/en/smallbusinessserver/threads
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

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Not an answer but I do know if I do not have a good internet connection (3G or WiFi) I get that same error. Has always cleared up for me once that was resolved.

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Hi, original poster here. I did not realize this would generate more discussion so I never checked back. I still had my warranty, so I took it to the store and got it repaired. The original problem I had was a screen with this icon flashing when I attempted to boot it up:
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Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
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Ramsudhakar,
There are several items that could cause these slow down problems. Without knowing more about the way your environment is setup, I could cause more problems, by giving out performance tips. You would need to be more specific in your post.
What we know. BOXI3.1
What we don't know.
O/S
App. Server
Hardware Spec's
ETC.
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Bill

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Outlook 2013 with Office365 exchange Scheduling assistant not retrieving free/busy information

Hi, we are using Outlook 2013 with Office365 Exchange and when using the Scheduling assistant in Outlook users are seeing "No Information. No free/busy information could be retrieved". The scheduling assistant works fine in OWA.
I have spent time trying to find an answer on the web but most answers involve different exchange variations.
Mark

Hi,
Since the problem only exists on Outlook Client, we can try running Outlook with the switch "/cleanfreebusy", this will clear and regenerate free/busy information:
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Regards,
Melon Chen
TechNet Community Support

HT4859 After the i-cloud server issue Nov 26, 2012, I had to change some mail account settings to get my i-cloud mail to work again. However, all of my received e-mails are gone. How do I retrieve my e-mails from the server?

After the i-cloud server issue yesterday, November 26, 2012, my i-cloud mail account on my Macbook Pro stopped receiving mail. I changed some mail account settings to fix the issue, and was able to start receiving e-mails. However, all of my historical e-mails are gone. How do I retrieve all of my old e-mails from the server?

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Retrieving free/busy information from the server takes very long time

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