Return Damage order..

HI,
I have created sales order with 5qty for material A. Now , 3qty damage in transit, so we have to give another 3qty for material A to our customer.
could you tell me where do I mantain this return damage material?
I have tried to create return damage material with reference to an order, but I am bit confuse so didnt process anything.
could anyone explain what i need to do and how with steps by steps ? Pls explain about this return damage process into SAP.
waiting for your earliest reply,
Regards,
Minesh Soneji

Check following links
Re: Difference between return sales order type and return scheduling agreement
I want to know the flow of return sales order
Credit note,Debit note and difference between billing and invoice
[Customer Returns and Replacement Orders|http://sap.ittoolbox.com/documents/customer-returns-and-replacement-orders-17861]
Thanks & Regards
JP

Similar Messages

Return damage order & replacement

Hello experts,
I have query for return damage order,
I am creating one return damager order in reference to the original order and then i do post goods receipt but i dont want to do PGR, IF i do PGR then it increase the unrestricted stock or going into quality stock,
stock does come to the plant but its comple damage so its basically not able to sale this product again. and it shouldnt go into unrstricted stock , so pls advice if any changes require in configration for that?
IF i create return damage order in reference to billing document then it gives me an error saying billing types doesnt match so cant copy...
pls revert on this.
regards,
Minesh Soneji

Hi
When you create a return based on a complaint, you: Post the goods to your storage loc/warehouse for checking And then, implement one of the following activities:
- Approve the complaint and create a credit memo
- Approve the complaint, and implement a free of charge subsequent delivery based on the return
- Reject the complaint
Your scenario either REJECT the completely damage goods
PGI (Post Goods Issue) may be cancelled by Transaction code VL09. The accounting document is just the reverse of the original PGI document.
In my company, our company for the reverse items is to use the movement type 653, "back to the to the storage location." The accounting document takes the cost "from" the project and moves it back "to" the storage location.
The movement types are entered in the schedule lines in customizing, which are then assigned to the item categories. However, in this process, "no invoice" takes place. If you have a delivery related invoice, it should be cancelled beforehand.
If you do not give replacement, the Customer Account needs to be credited.
It can be done manually.
Regards
baalakrushnan.da

No change of Quantity in ATP report for Return Purchase order

Hi,
There is an issue with ATP report. We have a customised report for ATP, the quanity is not changed in the ATP report for the return Purchase Order.
Will there be ATP carried out for the return purchaser orders.
Regards,
Jagadish

hi,
this is to inform you that,
i think when goods are going from the company at that point of time ATP check it will do then when goods coming in to the company in form of returns at that point of time you dont need ATP check.
any how sit with ABAPER and debugg the program because if you are getting any values into Retuns ATP field.
that might be the issue with your requriment.
regards,
balajia

Order Status for partial return sales order

Dear All,
I am facing an issue at my client for which I am unable to find an appropriate reason.
We have done a complete Sales order cycle: S.Ord - Delivery and Invoice (100qty). Now the customer returns a certain part of materials delivered (say 30qty). We are creating a sales order for this 30qty and creating a delivery (for 30qty) and credit memo.
The problem here is that the status of returns delivery and credit memo is closed but the status of this returns order is shown as being processed and also is reflected in open orders report.
Can anyone please suggest why this is shown as being processed and not as closed despite the returns order being fully delivered and invoiced?
Note: the Completion rule for Item category of my returns order is set to B-Item is completed after full quantity has been referenced. Is it because of this? What would be the implications if I make this blank? Any other suggestions too would be highly appreciated
Thanks and Regards,
Rohan Gudavalli

This is b'coz, you create Credit memo with reference to Return Order (sales order), not from return delivery.
Further, if you check the standard copying control for VTFL ( Source: LR & Target: G2), you will not find config for this.
In standard, we have standard Billing doc type for this, that is RE - Credit for Returns (VOFA order-related billing VTFA).
So your standard process flow can be.
RE (Return Order)
-> LR (Return Delivery)
-> RE (Credit for Returns)
FYI, you can refer routine 2 - Ord-rel.credit memo from VOFM - Data transfer - Billing Document.
And that is the reason, why it is recommended to take Sales order as reference, instead of invoice.
Also, refer/check copying control config for VTFA for Return Order - RE to Credit for Returns - RE for Item category REN
Regards
JP

ATP Check against customer stock for return Sale order

Hi Friends,
Pl.help in this.
1. Is it possible to configure ATP check against Customer stock in a Sale order/Return order/any other way? ( Actuallly, client wants to take back empty cylinders through return sale order by ATP check against the customer stock)
Regards,
Mani

Hi Mani ,
Are you taking cylinder as returable packing item or not?
ex- For soft drinks or beverages industry it pretty common , they use thel returnable package material type and more over why you want use return sales order for this?
Note- Just plz explain scenario to MM and PP People also as availability check with all combination
Hope it is helpful to you,
Regards
Venkat

Returns sale order stock from returns to quality error

Dear All,
For FG Material we have activated Inspection Type '06' - Returns from Customer Inspection and Inspection Plan with Usage 'Goods Issue 06' also created.
We create return sale order material comes in returns and we need Inspection lot with '06'. so in MB1B using mvt type 457 trying to move stocks from returns to quality but system is not allowing to transfer stock it gives error Change Inspection stock in QM only.
kindly give your suggestion for this error.
Regards,
sakthivel

For FG Material we have activated Inspection Type '06' - Returns from Customer Inspection and Inspection Plan with Usage 'Goods Issue 06' also created.
SAP has returns set up to create 06 inspection lots. These are not stock relevant. In this case the inventory goes into the return stock category and another move must be done to move the material to unrestricted or blocked as needed it will not allow to move to QI
If the material should go into QI stock and be under QI control, then config must be changed to use the 05 inspection type instead of 06.
We create return sale order material comes in returns and we need Inspection lot with '06'. so in MB1B using mvt type 457 trying to move stocks from returns to quality but system is not allowing to transfer stock it gives error Change Inspection stock in QM only.
In SPRO SD schedule line category for returns(DN) change movement type to 655 and make relevant settings for QM movement types.
Check below relevant thread for more information
sales return
Cheers
KK

Deletion of Returns Sales Order

Hi Guru's
I have created one return sales order with reference to one invoice and after that with reference to that returns sales order i have created credit invoice.
Now my query is that can i delete the returns sales order?
If yes please let me know the detailed process...
Regards,
Bhadra

Yes, we can cancel-Credit memo.
Check Cancell.billing type field in Cancellation section of your Billing Doc type (tcode VOFA) for your Credit memo.
Coming on to your requirement.
That means you need to cancel credit memo succeeding to this return order.
In doc flow overview for your return order, check what are the succeeding doc attached to it.
Cancel or reverse all the subsequent doc to the return order.
Use VF02 and in menu bar look of Cancel option and select and process.
Then try to put reasons for rejects (if reference of this return order is needed in future) or delete Return order (if by mistake its created). I would suggest former as you have subsequent Billing doc to it.
Regards
JP

Return Purchase Orders- CESS ACCOUNT NOT GET Debited in MIGO

Dear Expert,
We are implementing Return PO procedure for Materials.
Business scenario :
Goods received from vendor during Material receipt Stock Account debited and GR/IR Clearing account Credited and Cess account Credited further during Invoice Posting Material Vendor is Credited with debiting GR/IR Clearing account and Cess Vendor is get Credited by debiting CESS account
In Case of Return Purchase Order we are sending Materials back to Vendor during Goods Issue to Vendor Stock Account Credited and GR/IR Clearing account debited but Cess account get Credited insted of debited,
Please advice what setting can be done to debit CESS Account during goods return
Regards,

Hi
Thanks for reply, vendor has to pay duty to govt if vendor is not belong to factory location
during GR for outside vendors pay duty to govt but naw we want to return materials to vendor at this time we also want to recover duty paid to govt.
to make this possible we have Created vendor code for Govt creditor and condition is created with feature of delivery cost
goods are return to vendor by creating Return PO ( as no reference document available ) and goods issue with movment type 161.
Pls advice

Billing document should not be cancelled after creating return sales order

Hi All,
Billing document should not be cancelled after creating return sales order with reference to billing document. Please suggest configuration settings on the same.
Sudheer.

Hi,
In SAP, when the sub-sequent document is existing , we can not cancel the preceeding document. Therefore if you want to cancel the billing document you need to calcel the documents which are created with reference to that.
Check and confirm.
Regards,
Ravi Duggirala

How to Restrict Return Sales Order with reference to a cancelled invoice

SAP Standard is allowing to create Return Sales Order with reference to a cancelled invoice which practically should not be allowed.
Has any body worked on this problem and what could be the possible solutions so that return sales orders can not be created against a cancelled invoice.
Kindly share your possible solutions.

Hi Standard Process will not allow to create a Sales Order With Cancelled invoice,
Kindly go through at Copy Controls
T.CODE:VTAF
in that some body might have maintained between S1 invoice to RE Sales Document.
Remove the settings then u will be not able to create Sales Order w.r.t to Cancelled Document.
Rewards if Usefull
B.Shyam Sunder
SAP SD Consultant

Can we create Return Sales Order with Ref to Delivery

Dear Friends,
Can we create a Return sales order (RE) with reference to Delivery (LF)?
If yes,how?
If not,why?
Regards,
Shrikant

Hi there,
As per the standard process we donot refer RE with LF. 1 reason may be coz for returns order, we need to copy pricing either from OR or F2. Coz in LF pricing is not copied from OR. If you check the copy control from OR to LF in VTLA, at item level, you will not have any control for pricing type.
In most of the cases we refer returns to F2 sothat it will be easy to raise a credit memo to refund the customer. This is also because not all items in the order are delivered & invoiced (in partial delivery scenarios when all items are not confirmed)
Regards,
Sivanand

Not able to Create Credit Memo During Return Sales Order

Hi Guru's,
Need your help in the below problem:-
While Creating Return Sales Order it give us Order No with delivery no. and then finally I am able to do VL02N where I did Post Good Return sucessfully and also check using MB51 that goods got return.
But when we try to create Credit Memo using VF01 I got the below message in log.
Error Log
             0060000799 000000 "Create billing document" not allowed (User Status LKD, object VB0060000799000000)
            LongText
            Technical data   ))))))))
I have checked all copy control including Iteam Category etc etc all are in place.
Looking for your help.
Thanks
Best Regards
Bidhan Konar

Thanks Krishna,
Thanks for the solution. Find below the steps which i follow:-
Go to Tcode VA02, Use the sale order reference and execute. From top menu bar, click on "Goto -- Header -- Status. Then again click on "Object Status" and when check I find that lock is there:- A radio button checked at -- 10 LKD Locked and change it to
--20 REL Released and SAVE. Finally working.
Thanks
BR
Bidhan
Edited by: Bidhan Konar on Jun 3, 2010 8:35 PM

Return Sales order from PM notification

Hi,
While creating a return sales order for a equipment which has service item from PM service notification . System is showing an error message while saving service notification instead of careting a return sales order. The error message as follows.
u201C
Repair item have to be assign to Main itemu201D V2094
We have equipment Master data for this main item also maintained equipment BOM. We checked alll our config as per SAP note for this message number. Every thing looks like is OK. But We are not sure what could be the reason u201C
Please help
Thanks

Hi
We got the solution. There was a SD configure error for item category determination for main and sub item. That was reason why the system was not abel determine main item and sub item
Thanks

Free Goods Flow in Return Sales Order

Dear Experts,
I have a question that is how to make the free good item(TANN in order and RENN in returns) flow automatically in the return sales order along with the REN items. Does it involve item category proposal in copy control for billing document to sales document.
Presently free item of preceeding billing document is not getting copied to my return order. Please inform us the config steps for the same.
Thanks in Advance,
Regards
Srini

Hi,
This scenario is not supported by standard SAP.Please go through the OSS notes--549505 or go through the link given below
[Constraints in Free Goods|http://help.sap.com/saphelp_47x200/helpdata/en/dd/55fa4e545a11d1a7020000e829fd11/frameset.htm]
You may need to go for a Z development to meet your criteria.
Regards,
Phani Prasad

Free of goods should come automatically back when creates return sales order

Dear sd experts
I Know one thing that free goods wont come back ,, for ex when we create return sales order free goods wont come bz in VTAF copy requirement 302
it means dont copy free goods
Now i went VOV7--- for item category TANN-- i have maintained billing relevance A it means free goods items will come in to billing
now when i am creating return sales order with reference to billing Free goods are not coming
My doubt is suppose if my clinte asks free goods will come automatically when creates returns how to do it ?

Hi Ali,
I just checked and understand in the below way:
When I Do the PGI system is posting say 50 USD to COGS. But, when I do the Invoice ( 100 USD is credited to sales account and 100 is debited to discount account) So at the end 100 is getting Nullified. But, when we see P&L account you will COGS of 50 USD.
I checked along with my FI consultant and she confirmed that its posting as per expected way only.
Let me know if you need more details here.
Regards, Sai Krishna.

Return Damage order..

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