Returned item, still received a bill in the mail!

I bought a laptop at Best Buy, and I decided to return in about 3 weeks later. (I have the reciept from the return).
Weeks go by, then I receive a bill statement from my credit card company stating that I owed them the amount for the laptop that I purchased.
What should I do? Should I call Bestbuy or my credit card company to sort this all out? Should I not pay the bill until further notice?
Solved!
Go to Solution.

Hello jimmyyu,
As strange as it seems in our well-connected world, some things can still take a bit of time and refunds posting to your credit card can be one of them. I'm disappointed to read that your credit has not yet posted and I apologize for any inconvenience that may have resulted.
CrystalWoW asks really great questions. While most refunds should be reflected on a credit card statement within just a few business days, some financial institutions post credits less frequently, and there can be overlap between a credit occurring and a statement being issued. If, after contacting your bank, the credit doesn't appear to have been issued, please let me know. You may send me a private message with the Customer Service PIN from your return receipt and I'll be happy to look into the situation for you.
I'm very grateful that you took the time to write to us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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