Returned equipment - still showing on bill

I returned a set top box (QIP-2500) and a digital adapter over a month ago and they are still showing on my recent bill. How long before these come off?

Just a friendly reminder, this is a forum where users help other users.
It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team at 1-800-VERIZON or live chat at: http://www.verizon.com/contactus
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Similar Messages

The iPhone 6 I returned is still showing up in iCloud under "My Devices"

I received a replacement iPhone 6 from Apple. Before I sent back the screen-shattered iPhone 6 I made sure to turn off the "Find My iPhone" feature but for some the screen-shattered iPhone 6 is still showing up under the "My Devices" section on iCloud.com. I can't figure out how to remove it, any help will be greatly appreciated!

I don't mean to be a "doubting Thomas", but did you actually try every single troubleshooting step in the Windows support article - and I mean everything? There are so many things to try that it could get frustrating going through all of that with reinstalling device drivers, restarting the AMDS, uninstalling all of the iTunes and QuickTime components and reinstalling and so on.
My point is that if you did and your iPad is brand new like it appears to be, contact Apple. You get free phone support for 90 days. Let them guide you through it.

Returned item, still received a bill in the mail!

I bought a laptop at Best Buy, and I decided to return in about 3 weeks later. (I have the reciept from the return).
Weeks go by, then I receive a bill statement from my credit card company stating that I owed them the amount for the laptop that I purchased.
What should I do? Should I call Bestbuy or my credit card company to sort this all out? Should I not pay the bill until further notice?
Solved!
Go to Solution.

Hello jimmyyu,
As strange as it seems in our well-connected world, some things can still take a bit of time and refunds posting to your credit card can be one of them. I'm disappointed to read that your credit has not yet posted and I apologize for any inconvenience that may have resulted.
CrystalWoW asks really great questions. While most refunds should be reflected on a credit card statement within just a few business days, some financial institutions post credits less frequently, and there can be overlap between a credit occurring and a statement being issued. If, after contacting your bank, the credit doesn't appear to have been issued, please let me know. You may send me a private message with the Customer Service PIN from your return receipt and I'll be happy to look into the situation for you.
I'm very grateful that you took the time to write to us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Bill still showing after cancelation

I recently (June) cancelled my Comcast, and brought the equipment back to Comcast. I have the receipt. When I log into my account it still shows a bill of $181.something, and it says my equipment is still working. lol! Of course, there doesn't appear to be a way of emailing Comcast to ask what's up. (Former Acct: 8155300150594604) I don't want to waste my time being on the phone with their service center. btw: Switching to Sonic was easy, and OTT with HBONow and Amazon Prime rocks!

iPhoto still works and will not interfere with the new Photos. If you have the space, I would hold on to it for a while till you are completely satisfied with Photos. There are many "issues" that have been reported.
If you really want to delete it, go to your Applications folder and select the app.
Go to it's 'info' panel by clicking Cmd-i
When the panel opens, click on the lock in the bottom right hand corner; this will ask for your computer password to unlock the panel.
Click on the plus sign. This will open another window that will allow you to add yourself to the "Name" list in the info panel.
Select your name.
Go to the info panel and set your "Privilege" to Read & Write
Click on the Lock.
You should now be able to Cmd-Delete the file.

HT4913 When I go to Settings- Music and slide ITunes Match to Off, it still appears as On under ITunes and App Stores in the Settings menu. Once I turn this off, on returning to the Music menu under Settings, ITunes Match still shows as on. What to do?

When I go to Settings->Music and slide ITunes Match to Off, it still appears as On under ITunes and App Stores in the Settings menu. Once I turn this off, on returning to the Music menu under Settings, ITunes Match still shows as on. What to do?

I (though am not sure what happened) solved the problem. Under show all I had both videos and music selected as on. I turned off videos and ..hey presto..the slider reappeared.

Bill paid, but still shows as outstanding

Hi, i recently contacted billing about this but haven't had a response.
I paid my bill 2 weeks ago but it still shows as outstanding on my account. I don't want to be cut off again so i really need it resolved.
I used an old bill to pay it as i couldn't find the most recent. But paid it has been.
I have the receipt here with the APS number etc. Would a member of staff here be able to help?

Did you pay your bill at the paypoint, by a bt payment card or with the slip on the bottom of the bill as it takes time to clear. What day did you make the payment.
If you still have concerns you can e-mail the forum mods at this email address [email protected]
If you e-mail the mods please include a link to this thread so they can reference back to it, your BT account number. Also make sure you include as much information as possible about your issue. One last thing make sure you state what day the payment was made by what method and include any numbers you have on your receipt to help them trace the missing payment.
I am sure they will be able to help you get to the bottom of your issue.

If I barrow an image from iPhoto, that is drag it to another file or the desktop it seems to half disappear. It still shows until I try to enlarge it then I get a triangle exclamation mark in the enlarged field, once I return to Photos or an Album it is

If I barrow an image from iPhoto, that is drag it to another file or the desktop it seems to half disappear. It still shows until I try to enlarge it then I get a triangle exclamation mark in the enlarged field, once I return to Photos or an Album it is there. However it can no longer be dragged into another file. How can I recover these images? Is there a better way to duplicate a image to locate in outside of iPhoto?
I never had this problem in previous versions of iPhoto.

The ! turns up when iPhoto loses the link to the original file.
What version of iPhoto? Assuming 09 or later...
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

Cablecard charges still showing after returning the card to Verizon

How long does it usually take for the cable card charges to get dropped after returning the card? I sent my cable card back to Verizon (in prepaid box that they sent me - TY!) a month ago, and the charges still show up on my account. When I talked to the customer rep, they suggested that I wait a bit longer to see if the cable card removal will automatically show up under my account. However, I somehow doubt that the system will show that the card was returned. I have pictures of the box and the tracking number, as well UPS' tracking info (accepted by Verizon on 3/19/2013 and signed by Taylor). Does it usually take that long for Verizon to update their system?

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Deleted videos from iphoto but they are still showing up in the finder?

I deleted all of my videos from iPhoto and moved them to an external hard drive because I wanted to free up some space on my MacBook Air. The files are no longer visible in the iPhoto application, but for some reason, when I look at the storage space on my computer, it is still showing that I have 8GB of movies on my computer. If I search in the Finder, it is showing that a lot of these videos that I deleted from iPhoto are still in a "Masters" folder in iPhoto. I am confused, though, because if I open iPhoto, the videos are not in there. I want these video files to be deleted for good - can I just go in to the "Masters" folder in the Finder and delete them there? I've read not to delete anything from iPhoto in the Finder, though. So, getting very frustrated because I'm not sure why these files aren't fully deleted off my computer. Any suggestions?

Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

Camera roll empty but shows 6.1 gb. Restored to original settings after backing up. When I restored the backup camera roll still shows 6.1 gb and is till empty. I imagine that the backup contains some corruption

Camera roll empty but shows 6.1 gb. Restored to original settings after backing up. When I restored the backup camera roll still shows 6.1 gb and is still empty. I imagine that the backup contains some corruption

Hi cfgolf,
Thanks for contacting Apple Support Communities. I agree with your assessment that something is going on with that previous backup. If you restored from that backup and the issue continues, I would recommend restoring and Set up as new. Before you restore, make sure you Transfer content so that you can sync it back after setting up as new. The instructions on how to Transfer content and Set up as new are both listed in this article.
iOS: How to back up your data and set up your device as a new device
http://support.apple.com/kb/ht4137
2. Transfer content
Before you erase your device, take a few minutes to transfer your content from your device to your computer to ensure that all your critical data is safe.
6. Set up as new
Complete the setup assistant. When prompted to set up your device, select Set Up as New iPhone and tap Next to continue.
Skip the Apple ID sign-in, in case the original issue was related to any of your content on iCloud.
Note: After setting up as new, you will need to enter the Visual Voicemail password for iPhone (on carriers that support Visual Voicemail). If you've forgotten the password, contact your carrier to help you reset it.
After erasing and setting up as a new device, your device is now in a factory configuration. Test to determine if erasing and setting up as a new device resolved the issue. Content on the device may have caused unexpected behavior.
If the issue is still present, you may want to contact Apple Support.
If the issue is now resolved, sync one type of content at a time back to the device. For example, if you had an issue playing music, add songs from iTunes and confirm they will play. If your contacts weren't loading successfully, add the contacts back. After each sync, test to see if the issue has returned.
Cheers,
-Joe

Deleted photo and thumbnail still shows up in album view and camera roll

Hi, whenever i delete a photo on either my ipad(2) or iphone(4s), the thumbnail of the deleted photo still shows up in the album view and camera roll.
Also, a picture that i deleted months ago (have saved other photos since then, and replaced the thumbnail) from my ipad randomly showed up in the album view and camera roll??
I have IOS 5.0.1 installed on both iphone(4s) and ipad(2).
Is this a software glitch or??
thanks

Sounds like a damaged database fie:
Try these in order - from best option on down...
1. Do you have an up-to-date back up? If so, try copy the library6.iphoto file from the back up to the iPhoto Library allowing it to overwrite the damaged file.
2. Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
3. If neither of these work then you'll need to create and populate a new library.
To create and populate a new *iPhoto 6* library:
Note this will give you a working library with the same Rolls and pictures as before, however, you will lose your albums, keywords, modified versions, books, calendars etc.
Move the iPhoto Library to the desktop
Launch iPhoto. It will ask if you wish to create a new Library. Say Yes.
Go into the iPhoto Library on your desktop and find the Originals folder. From the Originals folder drag the individual Roll Folders to the iPhoto Window and it will recreate them in the new library.
When you're sure all is well you can delete the iPhoto Library on your desktop.
In the future, in addition to your usual back up routine, you might like to make a copy of the library6.iPhoto file whenever you have made changes to the library as protection against database corruption.
Regards
TD

RH 11: Conditional Build tags applied: Content still showing up in search

Hello. I am generating WebHelp using conditional build tags using RH 11.
I have marked books in the TOC with a CBT of Not in 6.1.
I generated help and excluded content marked with the CBT Not in 6.1.
When the Web Help is generated, the books marked with the CBT do not display in the TOC. However, if I do a search, topics that are under the books and therefore should not be included in the output have search results returned.
Is there a scenario in which topics that have been excluded from the generated help would still show up in search?
Your help is greatly appreciated.
Jenny

Hi Jenny
Indeed there are a few reasons this may happen.
First, simply excluding a topic or a book in the TOC simply makes sure that the TOC doesn't have a link pointing to the topic. Normally, I'll just tag the topic itself and ignore tagging the TOC. If a topic has been excluded, it won't appear in the TOC.
In the WebHelp SSL recipe, click to expand the Content Categories section and look at the settings on the right. You might try ensuring the following option is enabled. It's named Exclude Unreferenced Topics from Output. As long as nothing else is linking to the topic, ensuring it is removed from the TOC *SHOULD* cause it to no longer be included.
Cheers... Rick

HT2731 How can I change my store to US, now that I am in the US? A link in a previous thread says not accessible as the profile still shows different country..

How can I change my store to US, now that I am in the US? A link in a previous thread says not accessible as the profile still shows different country..

As long as you have a form of payment (credit or debit card) with a USA source, and with a billing address in the USA, then you just need to change your payment information on your account to that, change your country in the store settings, and you will then be able to shop in the USA store.
Your AppleID will work in any country's store, as long as your payment source and billing addres are also specific to that country (and you are in that country as well, as there may be IP filters in place to stop use outside of the country).

FRAUDULENT REPORTING OF FAILURE TO RETURN EQUIPMENT

I recently received a notification from Experian that Verizon has reported my account as delinquent due to charges related to failure to return equipment. I returned the equipment in October 2014 and had resolved everything with a Verizon agent in January 2015. So I thought. I am currently OWED money from Verizon yet they have reported my account as delinquent! I was a very happy customer and only left because I moved to an area without FIOS.
To add to the nightmare, I have been on hold with the credit reporting department for 3 hours! Perhaps there is someone on here that can help resolve this???

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

Order related invoice created still showing in delivery due list

Dear All,
i am having an order type as ZSCR
which is both order related billing and delivery related billing type assigned to it.
both the order related and delivery related invoice is ZSCR
the problem is that when ever i am creating a order related invoice the order still showing in the delivery duelist even the invoice is already created.
so how to stop the order to come in delievry due list after it has invoiced.
Thanks With Regards
Subrat

hi,
if i understand correctly order related billing is done while you go for third party scenariio and delivery related billing is done when you deliver the goods
if i am right in understanding, in third party scenario you change the item category from TAN to TAS whicn automatically will create a PR the schedule line category changes to CS which implies order is not relevant to delivery as your third party vendor will be doing the delivery so you dont do the delivery and your order willnot be shown in delivery due list.
in the other case you follow the normal OTC cycle.
regards,
krishna

Returned equipment - still showing on bill

Similar Messages

Maybe you are looking for