Returning a UC560 to CCA compliance...

For all you UC560 experts...
We had one of "those" installs. After a bunch of hours between our reseller, us, and cisco support the
Cisco engineers used a CLI function to get our UC560 running.
Unfortunately, we are now having some issue with the voicemail system (see my other discussion post)
and are being told that since CLI was used, we can't get any support without being CCA compliant.
We found that it was CUE 7.1 -- we upgraded to 8.6.5 last weekend (manually).
So my questions:
a) Does anyone have a list of the "disallowed" commands or hints as to what could have been used that cause CCA to fail?
b) Anyone have a "clean", mimimum CCA-compliant config file they would be willing to send me?
(I'll diff it against the one I have and start hunting)
c) Advice on how to get this back to CCA and hopefully still working?
Thanks for the time.
FYI:
ROM: System Bootstrap, Version 15.0(1r)XA3, RELEASE SOFTWARE (fc1)
System image file is "flash:uc500-advipservicesk9-mz.150-1.XA"

There should no difference in the default config between the version.
It's named UC560-..-K9-factory-8.6.1.cfg or something like that.
The crash issue is new for me, I often configured a system with CLI and used CCA for small changes like names or DN.
Is CCa crashing at the start or if you open a specific window?
- Please rate helpful posts -

Similar Messages

Multiple Schedules and Auto Attendant in UC560

Dear all,
I have configured two schedules in UC560 using CCA 3.0.1 (office_hours and break_time). I have then configured two auto-attendants. AA1 is used for office_hours and AA2 for break_time. AA1 is working fine. However, when it is break time, AA2 is not being used, instead the menu for closed hours in AA1 is used. If I swap office_hours and break_time as AA2 and AA1, then break_time is ok while office_hours settings do not work.
Internally, I can dial both AA extension numbers and get the correct prompt. The problem is when an external call comes in.
Any ideas what I may be doing wrong?

Hi Tiziana,
Sorry, I should have been more specific. What you have there is the built in script editor express. You can download the standalone CUE script editor here:
http://www.cisco.com/cisco/software/release.html?mdfid=282825559&softwareid=282774364&release=7.0.6&relind=AVAILABLE&rellifecycle=&reltype=latest
Edit to add: I think there are also some sample scripts that may help you out there as well. Here is also the Unity Express Script Editor guide.
Best,
David

UC560 An error occured while configuring the device. To generate troubleshooting logs, choose help-support information - troubleshooting logs,

Hi,
I'm trying to configure UC560 using CCA.After configuring all the parameters and when i press APPLY CONFIGURATION, the following dialog box appears.
Kindly suggest.

Untick the "Use PKI Client Certificate when available" in the Site Properties. I would create a self-signed certificate for the DP. Don't forget to Update DP for all your boot images when you are finished.
Gerry Hampson | Blog:
www.gerryhampsoncm.blogspot.ie | LinkedIn:
Gerry Hampson | Twitter:
@gerryhampson

UC560 license not increasing from 16 to 24

I have a uc560 at a clients place which earlier had 16 licenses and as we know upgrading to softwar pack 8.2 would result in increment of base licenses from 16 to 24 but as i already did so there were no such results the uc560 shows 16 icenses and CCA shows available licenses as 30 as can be seen from the output from uc560 and CCA:
    Period left: Life time
        License Type: Permanent
        License State: Active, In Use
        License Count: 16/16/0 (Active/In-use/Violation)
        License Priority: Medium

ok i installed winamp which uses 24bit audio when enabled, had the CAC set up for entertainment mode. and still could not get 24bit audio. i used SiSoftware Sandra Pro, and did a hardware test on my audio card. which is the Sb Fatality extreme gamer pro. andseachign through all the audio settings it only shows my sound card using 6bit audio. while playign MP3's through winamp. i have no cracking or popping noises just unable ot have 24bit audio coming from the sound card. any idea's. i have tried everythign that has been posted in this thread before i even made my first post to fix the problem. is this a known issue or something. cause it's ticking me off to have paid $45 for a good sound card and not get my 24bit audio and no dolby audio in games. And yes Sandra will show me if i am using 24bit audio as it did before i upgraded my motherbaord, and on my last sound card which was an audigy LS.Here is a link to the pict shows that the max sample bits is only 6http://img.photobucket.com/albums/v3.../soundtest.jpgMessage Edited by WyckedKnight on 0-20-200704:53 PM

Using the new HTML 5 tags

I can't get the new HTML5 tags section, header and footer to work on my page. When I change the divs to section it totally screws up the page rendering.I added the appropriate CSS to my style sheet. What do I do?
Here is the oiginal code:
<!DOCTYPE HTML>
<html>
<head>

<titleRick's Universe</title>

<meta charset="utf-8">
<link rel="stylesheet" href="ricks.css" type="text/css" media="screen" title="Ricks Style Sheet"/>
<link rel="stylesheet" href="hh.css" type="text/css" media="handheld"/>
<link rel="stylesheet" media="print" type="text/css" href="print.css" />

<style type="text/css">
td {border: 2px;
    bordercolor: #008800;
</style>


</head>
<body>
<div id="wrapper">
     <div id="header" title="header">
<p class="a8">
<a href="HOME.HTM">Old Home Page</a>
<a href="newmenu.htm">Rick's Dog Page</a></p>
<iframe src="http://free.timeanddate.com/clock/i425m2zy/n179/tct/pct/ahl/avt/tt0/ta1" frameborder="0" width="378" height="19"             allowTransparency="true"></iframe>

<p class="title">Rick's Universe</p>

     </div> 
<div id="leftcolumn" title="left column">
<ul>
<li><a href="MEETDOGS.HTM">Meet the dogs</a></li>
<li><a href="ART.HTM">Art</a></li>
<li><a href="PARKING.HTM">Automotive</a></li>
<li><a href="BABY.HTM">Babies</a></li>
<li><a href="BOUTIQUE.HTM">The Boutique</a></li>
<li><a href="CATLG.HTM">Catalogs</a></li>
<li><a href="CHARITY.HTM">Charities</a></li>
<li><a href="COMPUTE.HTM">Computing</a></li>
<li><a href="DAYCARE.HTM">Day Care</a></li>
<li><a href="DEPT.HTM">Department Stores</a></li>
<li><a href="DOGCOMP.HTM">Dogs In Competition</a></li>
<li><a href="DRUGS.HTM">Drug Stores</a></li>
<li><a href="EDUCATE.HTM">Education</a></li>
<li><a href="ELECT.HTM">Electronics</a></li>
<li><a href="EMPLOY.HTM">Employment</a></li>
<li><a href="ENTERT.HTM">Entertainment</a></li>
<li><a href="MONEY.HTM">Financial</a></li>
<li><a href="FITNESS.HTM">Fitness</a></li>
<li><a href="FLOWERS.HTM">Flowers</a></li>
<li><a href="FOOD.HTM">Food</a></li>
<li><a href="FUNGAME.HTM">Fun and Games</a></li>
<li><a href="GARDEN.HTM">Gardening</a></li>
<li><a href="GOVMENT.HTM">Government</a></li>
<li><a href="CARDS.HTM">Greeting Cards</a></li>
<li><a href="GROCERY.HTM">Groceries</a></li>
<li><a href="HEALTH.HTM">Health</a></li>
<li><a href="HOBBY.HTM">Hobbies</a></li>
<li><a href="HARDWARE.HTM">Home Improvement</a></li>
<li><a href="INFO.HTM">Information</a></li>
<li><a href="INTERNET.HTM">Internet and More</a></li>
<li><a href="JEWELRY.HTM">Jewelry</a></li>
<li><a href="BOOKS.HTM">Literature</a></li>
<li><a href="MAPDIR.HTM">Maps and Directions</a></li>
<li><a href="RECORDS.HTM">Music and Video</a></li>
<li><a href="MOVIES.HTM">Movies</a></li>
<li><a href="NEWS.HTM">News Stand</a></li>
<li><a href="OFFICE.HTM">Office Supplies</a></li>
<li><a href="PEOPLENET.HTM">People</a></li>
<li><a href="PETS.HTM">Pets</a></li>
<li><a href="PHONE.HTM">Phones</a></li>
<li><a href="PHOTO.HTM">Photography</a></li>
<li><a href="POST.HTM">Post Office</a></li>
<li><a href="PRICES.HTM">Price Comparison</a></li>
<li><a href="REALEST.HTM">Real Estate</a></li>
<li><a href="SECURITY.HTM">Security</a></li>
<li><a href="SEARCHNET.HTM">Searches</a></li>
<li><a href="SENIOR.HTM">Senior Page</a></li>
<li><a href="SHOES.HTM">Shoe Store</a></li>
<li><a href="SHOPPING.HTM">Shopping Clubs</a></li>
<li><a href="SPORTING.HTM">Sports</a></li>
<li><a href="TOYS.HTM">Toys and Games</a></li>
<li><a href="TV.HTM">Television</a></li>
<li><a href="TRAVEL.HTM">Travel</a></li>
</ul>
</div> 
<div class="content">


<div id="weather" class="noborder">
<script type="text/javascript" src="http://voap.weather.com/weather/oap/11590?template=TRVLV&par=3000000007&unit=0&key=twciwea therwidget"></script>
</div>
<div id="center">
My E-Mail address is <a class="black" href=
"MAILTO:[email protected]" onmouseover=
"window.status='Click Here To Send me E-Mail';return true"
onmouseout=
"window.status=' '; return true">[email protected]</a>
</div>
<div id="center">
<object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000"
codebase=
"http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=4,0,2,0"
id="breakinnews4" width="500" height="81">
    <param name="movie"
value="http://cnn.com/QUICKNEWS/ticker/ticker.swf" />
    <param name="loop" value="false" />
    <param name="menu" value="false" />
    <param name="quality" value="high" />
    <param name="bgcolor" value="#000000" />
    <embed src="http://cnn.com/QUICKNEWS/ticker/ticker.swf" loop=
"false" menu="false" quality="high" bgcolor="#000000" width="500"
height="81" type="application/x-shockwave-flash" pluginspage=
"http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"/></embed></embed>
</object>
</div>
<br/>

<div id="mapq"> <a href='http://www.mapquest.com' target='_blank'><img border='0' alt='medium-logo.png' src='http://www.mapquestapi.com/cdn/common/images/medium-logo.png'/></a>
</div>
<div id="google">
<table cellpadding=0 cellspacing=0 border=0 >
<tr>
<td><img src="Pictures/doodle_plus_google_logo_on_grey.gif" alt="doodle_plus_google_logo_on_grey.gif" /> <br />
<form method="get" action="http://www.google.com/search">
<input type="text"   name="q" size="31"
maxlength="255" value="" />
<input type="submit" value="Search" />
</form> </td>
<td style="font-family: Arial, Helvetica, sans-serif; font-size: 7.5pt;">
<center><table width="90%" cellpadding=0 cellspacing=0 border=0 style="font-family: Arial, Helvetica, sans-serif; font-size: 7.5pt;">
<tr>
<br/><br/><span style="font-size: 18pt;">Search this site</span> <br/>
<td style="font-family: Arial, Helvetica, sans-serif; font-size: 7.5pt;" align=left ><a href="http://search.freefind.com/siteindex.html?si=9724475">index</a></td>
<td style="font-family: Arial, Helvetica, sans-serif; font-size: 7.5pt;" align=center><a href="http://search.freefind.com/find.html?si=9724475&m=0&p=0">sitemap</a></td>
<td style="font-family: Arial, Helvetica, sans-serif; font-size: 7.5pt;" align=right><a href="http://search.freefind.com/find.html?si=9724475&pid=a">advanced</a></td>
</tr>
</table></center>
<form style="margin:0px; margin-top:4px;" action="http://search.freefind.com/find.html" method="get" accept-charset="utf-8" target="_self">
<input type="hidden" name="si" value="9724475">
<input type="hidden" name="pid" value="r">
<input type="hidden" name="n" value="0">
<input type="hidden" name="_charset_" value="">
<input type="hidden" name="bcd" value="÷">
<input type="text" name="query" size="15">
<input type="submit" value="search">
</form>
<br/>
<a style="text-decoration:none; color:gray;" href="http://www.freefind.com" >search engine</a><a style="text-decoration:none; color:gray;" href="http://www.freefind.com" > by
<span style="color: #606060;">freefind</span></a>
</td>
</tr>
</table>

      </div>
<br/>
<div id="ring">
<table border="1" cellpadding="2" cellspacing="2" align="center" >
    <tr >
      <td align="center" bgcolor="transparent"><a href="SARIPAGE.HTM" target="_blank"><img src="Pictures/sari/sarinewchamp.jpg" alt="Sari's Page" /></a></td>
   <td align="center" bgcolor="transparent"><a href="HARLEYPAGE.HTM" target="_blank"><img src="Pictures/harley/HarleyChampion.jpg" alt="Harley's Page" /></a></td>
    </tr>
</table>
</div>
        
        </div>
</div>
<div id="footer">
This website is the property of Fredric M. Zipser<br />
        Last Updated on

01/15/2015

</div>
<div id="sitelock_shield_logo" class="fixed_btm" style="bottom:0;position:fixed;_position:absolute;right:0;"><a href="https://www.sitelock.com/verify.php?site=www.rickzipser.com" onclick="window.open('https://www.sitelock.com/verify.php?site=www.rickzipser.com','SiteLock','width=600,height= 600,left=160,top=170');return false;" ><img alt="PCI Compliance and Malware Removal" title="SiteLock" src="http://shield.sitelock.com/shield/www.rickzipser.com"/></a></div>
</body>
</html>
Here is the CSS:
body {
font-family: Garamond,Arial,sans-serif;
margin: 0;
color: #000000;
font-size: medium;
font-family:"Verdana";
font-style: normal;
font-weight: normal;
line-height: normal;
letter-spacing: normal;
margin:auto;
background-color: #93A5C4;
#wrapper {
background-color: #0000aa;
color: #000000;
width: 93%;
margin:auto;
min-width: 800px;
height: 950px;;
border: 10px solid #008800;
#leftcolumn {
float: left;
margin:0;
border-right: 10px solid #008800;
width: 21%;
height: 89.6%;
overflow: auto;
#leftcolumn li {
list-style-type:none;
    padding-bottom: 0px;
margin-bottom: 0px;
#leftcolumn a {
    padding-bottom: 0px;
margin-bottom: 0px;
#header {
color: #007700;
background-color: #dddddd;
border-bottom: 2px solid #000000;
height: 10%;
clear: both;
padding-left: 40px;
.content { padding-top:60px;
margin:;0;
    float:right;
    height:83.4%;
background: #87CEFA;
width:78%;
overflow: auto;
#weather {
margin:20px;
float: right;
#footer {
font-size: xx-small;
background-color: #e8ffff;
border: solid;
text-align: center;
padding-top: 20px;
padding-bottom: 20px;
padding-left: 40px;
height: 5%;
#leftcolumn a {
text-decoration: none;
margin: 15px;
display: block;
#leftcolumn li {
padding-top:0;
    padding-bottom:0;
#center {
    padding-left: 50px;
padding-bottom: 30px;
text-align: center;
div#leftcolumn>ul>li a:link {
color: #ffffff;
font-weight: bold;
    text-decoration: none;
padding-bottom: 0px;
margin-bottom: 5px;
div#leftcolumn>ul>li a:visited {
color: #ffffff;
    text-decoration: none;
div#leftcolumn>ul>li a:hover { text-decoration: none;
background-color: #006600;
color: #ffffff;
a:link {
color: #000066;
font-weight: bold;
    text-decoration: none;
padding-bottom: 0px;
margin-bottom: 5px;
a:visited {
color: #000066;
    text-decoration: none;
a:hover {
text-decoration: none;
background-color: #000066;
color: #ffffff;
.title {
position: relative; top: -25pt;
text-align: center;
color: #0000aa;
font-size:48px;
font-weight:bold;
font-family:"Times New Roman",Georgia,Serif;
    padding-bottom::10px;
p.a8 {
float:right;
padding-right: 10px;
#google {
padding-bottom: 20px;
position: relative; left: 75px;
display: inline;
#mapq {
padding-top: 50px;
padding-bottom: 30px;
float:right;
#ring {
text-align: center;
.AllDogs {
text-align: center;
.pic {
border: thick double #008800;
padding: 20px;
.mdogs {
text-align: center;
#menutest {
display: block;
background-color: #000066;
.border {
border: 5px solid #008800;
ul a {
     padding-right: 4%;
div.form {
padding: 0px;
color: #FFFFFF;
text-align: center;
position: relative; left: -70px;
    font-size: small;
border:0;
white-space: nowrap;
div.d1 {
padding-left: 10px;
padding-bottom: 0pt;
padding-top: 30px;;
h5 {
color: #000066;
position: relative; top: 15px;
article, aside, figure, footer, header, hgroup, menu, nav, section { display:block; }

A link would be 100 times better.
But The main question is are you editing the layouts through the admin editor? If so it will change html5 tags because it is only XHTML compliant. Do not use the editor for markup, only content.
Either code it and upload it through SFTP or use the develop tab if you see it (Partner only) in the top ribbon.
In terms of the code you posted, there are no html 5 tags like section etc in there as far as I can see.

BlledBox error Acrobat 9

Just installed Acrobat 9 on an Intel Mac running 10.5.5.
Every file that gets printed to Adobe PDF 9.0 using PDF X1a returns an error:
PDF/X Compliance Report
1. Bounding Boxes
   [Violation] The BleedBox offsets provided are not valid: [6.000 645.000 699.000 6.000]
   Violations: The total found in this section was 1.
2. Summary
   Warnings: The total found in this document was 0.
   Violations: The total found in this document was 1.
   This document does not pass PDF/X-1a:2001 compliance checks.
%%[ Warning: Did not pass PDF/X compliance tests.. No PDF file produced. ] %%
It works perfectly on every other Mac running 10.4.11 and Acrobat 8.1.2.
Is this an Acrobat 9 thing? An OS 10.5.5 thing?
Any ideas? Thanx.

Hey, I had the same problem when I was designing something for my
Ubuntu Applications. Thanks for your help.

DCM BitLocker protection assigned configuration baseline return ERROR in the compliance state

Hello,
Here is the situation: I Installed MBAM 2.5 and done the integration with SCCM 20012 R2. Modified the GPO for the targeted clients.
Encryption started, DCM policies ran and Reports on SCCM server (after a long period), it returned compliances of my tests computers. I have removed and reinstalled SCCM integration. NOW, the SCCM clients are returning Configuration Baselines error
when the evaluate, (NOT Non-Compliant). It was running fine before.
here is a sample of my DcmWmiProvider.log:
ScriptProvider::ReadDiscoveryInformation - ScriptType: 1 ScriptProvider 2015-01-26 11:39:44 2832 (0x0B10)
ScriptProvider::CreateInstanceEnumAsync - Script Execution Returned :1, Error Message:(null) ScriptProvider 2015-01-26 11:39:44 2832 (0x0B10)
Failed in discovering instance.
Incorrect function. (Error: 80070001; Source: Windows) ScriptProvider 2015-01-26 11:39:44 2832 (0x0B10)
Failed to do HandleExecQueryAsync().
Incorrect function. (Error: 80070001; Source: Windows) ScriptProvider 2015-01-26 11:39:44 2832 (0x0B10)
Failed to process CScriptProvider::GExecQueryAsync.
Incorrect function. (Error: 80070001; Source: Windows) ScriptProvider 2015-01-26 11:39:44 2832 (0x0B10)
ScriptProvider::ReadDiscoveryInformation - reading discovery script definition ScriptProvider 2015-01-26 11:39:44 2832 (0x0B10)
ScriptProvider::ReadDiscoveryInformation - ScriptType: 1 ScriptProvider 2015-01-26 11:39:44 2832 (0x0B10)
You can see that the script is generating an error with an incorrect function. This is weird! That script was working correctly before. I don't even know where this script is located on the SCCM server.
Anyone can help me with this problem?
Big Air

Hi!
I think I found the root cause of this problem. I'm not 100% sure, but the
Configuration baseline ID that the client receive is reuse in the policy after uninstalling and reinstalling the MBAM Integration. The client can't find it on the configuration point, since it acquired a new AssignmentID when fetching the policies
and reevaluating the Configuration Base line.
Here how I fixed this:
I have exported using the Export function on the two Configuration Items named
BitLocker Operating System Drive Protection, BitLocker Fixed Data Drives Protection,
then created a new Configuration Baseline and imported the two Configurations Items. Deployed to the targeted collection. It work on first try. I also disabled the faulty one. You can also delete it, since it's useless. Now everything is all aligned
and working.
Hope someone can confirm this hypothesis or have a more elegant solution?
Thanks!
Big Air

UC560 backup to CCA failing with IOS error

Prior to doing a full upgrade of my UC560, I attempted to use CCA to do a backup of my configuration, voicemail, etc. The process seems to get fairly far (backing up CUE), and then CCA informs me that the backup failed.
I was getting "%SYS-2-BADSHARE: Bad refcount in retparticle" errors, so I separately upgraded IOS on my UC560 (thinking this was perhaps an IOS error that had been corrected), but I'm still getting the errors. Here's a sample of the errors I'm getting with uc500-advipservicesk9-mz.151-4.M4b :
000416: Dec 16 13:23:01.928: %SYS-2-BADSHARE: Bad refcount in retparticle, ptr=877A3240, count=0
-Traceback= 8177D0E8z 80384408z 80067460z 8006A8C8z 80305398z 800276DCz 800276DCz 80305458z 82252944z 82252924z 8224C51Cz 816A5CD8z 802EAF48z 802F2494z
000417: Dec 16 13:23:02.228: %SYS-2-BADSHARE: Bad refcount in retparticle, ptr=877A3140, count=0
-Traceback= 8177D0E8z 80384408z 80067460z 8006A8C8z 80305398z 800276DCz 800276DCz 80305458z 80027054z
000418: Dec 16 13:23:02.840: %SYS-2-BADSHARE: Bad refcount in retparticle, ptr=877A3C00, count=0
-Traceback= 8177D0E8z 80384408z 80067460z 8006A8C8z 80305398z 800276DCz 800276DCz 80305458z 802EB0D0z 802EAFB4z 802F2494z
000419: Dec 16 13:23:04.040: %SYS-2-BADSHARE: Bad refcount in retparticle, ptr=877A2C80, count=0
-Traceback= 8177D0E8z 80384408z 80067460z 8006A8C8z 80305398z 800276DCz 800276DCz 80305458z 80027054z 82FF68E4z 82FF68E4z 82252074z 8225266Cz 8224FD74z 8225DE94z 8224CA88z
000420: Dec 16 13:23:06.440: %SYS-2-BADSHARE: Bad refcount in retparticle, ptr=877A4A80, count=0
-Traceback= 8177D0E8z 80384408z 80067460z 8006A8C8z 80305398z 800276DCz 800276DCz 80305458z 8030580Cz 802EA6DCz 802F2494z
000421: Dec 16 13:23:11.249: %SYS-2-BADSHARE: Bad refcount in retparticle, ptr=877A3900, count=0
-Traceback= 8177D0E8z 80384408z 80067460z 8006A8C8z 80305398z 800276DCz 800276DCz 80305458z 81E7F228z 81E7F194z 81E9AD04z 81E7FB44z 81E7FCA0z 81E7FEECz 81E80124z 80303F40z
000422: Dec 16 13:23:20.973: %SYS-2-BADSHARE: Bad refcount in retparticle, ptr=877A4800, count=0
-Traceback= 8177D0E8z 80384408z 80067460z 8006A8C8z 80305398z 800276DCz 800276DCz 80305458z 822525F4z
000423: Dec 16 13:23:21.277: %SYS-2-BADSHARE: Bad refcount in retparticle, ptr=877A3000, count=0
-Traceback= 8177D0E8z 80384408z 80067460z 8006A8C8z 80305398z 800276DCz 800276DCz 80305458z 82249424z
000424: Dec 16 13:23:21.885: %SYS-2-BADSHARE: Bad refcount in retparticle, ptr=877A4680, count=0
-Traceback= 8177D0E8z 80384408z 80067460z 8006A8C8z 80305398z 800276DCz 800276DCz 80305458z 816A5CCCz
000425: Dec 16 13:23:23.105: %SYS-2-BADSHARE: Bad refcount in retparticle, ptr=877A4A00, count=0
-Traceback= 8177D0E8z 80384408z 80067460z 8006A8C8z 80305398z 800276DCz 800276DCz 80305458z 82FFCF44z 82FFCF5Cz 8343E318z 834474C4z 8343DB0Cz 8343F43Cz 82C42D98z 82C3CC94z
000426: Dec 16 13:23:25.505: %SYS-2-BADSHARE: Bad refcount in retparticle, ptr=877A2F00, count=0
-Traceback= 8177D0E8z 80384408z 80067460z 8006A8C8z 80305398z 800276DCz 800276DCz 80305458z 80027054z
000427: Dec 16 13:23:30.309: %SYS-2-BADSHARE: Bad refcount in retparticle, ptr=877A4F00, count=0
-Traceback= 8177D0E8z 80384408z 80067460z 8006A8C8z 80305398z 800276DCz 800276DCz 80305458z 80027054z 82FF68E4z 82FF68E4z 82252074z 8225266Cz 8224FD74z 8225DE94z 8224CA88z
I'm reluctant to go ahead with the rest of the upgrade without having a reliable backup.
-Jim

As you said -- upgrading would be a bad idea.
The first thing the update process in CCA does is create a backup -- if this fails, either the upgrade will hard fail then, or if it continues, your config/data will not be imported sucessfully after the upgrade.
There are some references to that error on google -- though for a different platform.
The fix mentioned is a reboot of the router... that would probably be a good place for you to start.
-Dan

CCA-UC560-call from UC560 phones to PBX phones the call is never established.

I have a UC560 which is in a location (remote site) and I have a PBX in other location (headquarters)
The extension of UC560 phones are 3xx y the PBX extensions are 2xx.
I have a Gateway which is connected to UC560 via trunk SIP and this gateway is connected
to PBX via H.323
The UC560 was configured with CCA.
When I call from PBX phones to UC560 phones the PBX phones ring but when the call is
answered the call is finished.
When I call from UC560 phones to PBX phones the call is never established. The PBX phones
don´t ring.
Can you help me with the configuration?

Hi Paolo and Alexander,
First thanks for your help and I apologize for the delay in response because I could not answer before.
I made some changes and now the situation is as follows:
-When I call from PBX phones to UC560 phones the UC560 phones ring and sometimes when the call is answered there are RTP packets (the call is fine) but sometimes when the call is answered there is no voice (there are not RTP packets).
-When I call from UC560 phones to PBX phones the PBX phones ring but in this case there is never voice (there are not RTP packets)
I captured traffic with the Wireshark and I saw the following:
- When the call is fine from PBX Phones to UC560 Phones in the protocol H.245 is opened a logical channel between the PBX and the Gateway H.323-SIP after Terminal Capability Set (Master Slave Determination).
But when the call is not fine because there are not RTP packets I see in the protocol H.245 that no logical channel is opened after between the PBX and the Gateway H.323-SIP after Terminal Capability Set (Master Slave Determination).
Is there some parameter about protocol H.245 on Cisco gateway H.323-SIP which I can change?
If you want I can send the captured traffic.
Regards

UC560 SIP Configuration via CCA

We are trying to configure SIP trunks VIA CCA (Latest version) on a UC560 latest version.
However the username and password field doesn't save. When you open CCA SIP trunk configuration the fields are blank, fill them in and save, exist and go back in they are still blank. If you ftp the config off the unit and search for the field "username" only the phones and admins come up - no mention of SIP.
Are we missing something?

Hello,
This sounds like you may have Windows firewall or Anti-virus software running. Also make sure you are using Windows 7 or XP. Windows 8 will not work properly with CCA.
Also if you are using SSL VPN, make sure that only version Anyconnect 2.5.6005 is loaded on the UC. Anything higher will use up the memory and you will not be able to write to the config.
I hope this helps.
Regards,
Chris

UC560 & CCA 3.0

Dear Cisco UC Community,
What are the ramifications if a company installs and configures a UC560 using command line configuration, and we would like to manage the telephone system using CCA 3.0? Can we use CCA 3.0 after the fact to make modifications and adjustments to the voicemail system? Or will this create a huge mess?
Any guidance and support is greatly appreciated.
Blessings,
John

Hi Joseph,
Do you know exactly what part of those configurations require CLI? From what I can tell all you need to do is differentiate which calls come from which department.
I'm assuming billing is being done on the PSTN end so you just need to be sure the calls are routed over the correct FXO lines.
Incoming calls are easy as the PSTN routes the calls over the correct FXO. Then all you need to do is ensure that outbound calls are routed to the correct FXO lines. You can implement this easily via CCA with one of two options:
Option 1:
Setup trunkgroups via the Configure > Telephony > Dial Plan > Outgoing > PSTN Trunk Groups tab placing the appropriate FXO lines in the correct trunk groups(Ex, Department A; Department B).
Then on the Outgoing Call Handling tab setup 2 routes for each call type (Local, long distance, etc.. ). You could use a different access code for each department (ex, 9 for department A, 8 for department B). Then on those dial-peers set the preference High for the correct trunk group so that it selects those when routing out.
This way your calls should be routed out the correct FXO lines.
Option 2:
You could implement CO Lines for each department and put those CO Lines on the appropriate user phones.
If this isn't your issue let me know and we can try to think of some other possible solutions. From your example though I don't see why it wouldn't be possible to implement via CCA.
-Trent Good

Cisco UC560 java.lang.NullPointerException error when opening "auto attendant" CCA

Hi Guys,
In CCA i get the error:java.lang.NullPointerException and it is only when selecting "Auto Attendant".
No Configuration has been done via CLI
Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.1(4)M5, RELEASE SOFTWARE (fc1)
CCA version 3.2(2)
Attaching CCA logs
Any Ideas ?

I would suggest downloading the latest version of the IDE (v. 5.0) which is available at:
http://wwws.sun.com/software/sundev/jde/index.html

Reset MWI via CCA 3.2(2) UC560

Is there a way to reset the message waiting lights via CCA?

Not that I am aware of, however there is a "Refresh MWI" option in the CUE web interface (http://10.1.10.1/). This does not require CLI and will not harm CCA.
-Dan
Please rate useful posts.

How to check which software pack I am running on UC560?

I need to figure out if my UC560 needs a software pack upgrade. The show version on the device console shows following. What software pack does it map to?
Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.1(4)M5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Tue 04-Sep-12 20:45 by prod_rel_team
ROM: System Bootstrap, Version 15.0(1r)XA3, RELEASE SOFTWARE (fc1)
dcVAST-UC560 uptime is 6 weeks, 3 days, 14 hours, 56 minutes
System returned to ROM by power-on
System restarted at 17:32:32 CST Thu Feb 20 2014
System image file is "flash:/uc500-advipservicesk9-mz.151-4.M5"
Last reload type: Normal Reload
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
[email protected]
Cisco UC560-T1E1-K9 (MPC8378) processor (revision 0x100) with 497664K/26624K bytes of memory.
Processor board ID <Removed>
MPC8378 CPU Rev: Part Number 0x80C4, Revision ID 0x21
64 User Licenses
4 Gigabit Ethernet interfaces
24 Serial interfaces
2 terminal lines
1 Channelized T1/PRI port
1 Virtual Private Network (VPN) Module
4 Voice FXO interfaces
4 Voice FXS interfaces
1 Voice MoH interface
1 cisco service engine(s)
256K bytes of non-volatile configuration memory.
250880K bytes of ATA CompactFlash (Read/Write)

Refer to this: https://supportforums.cisco.com/document/36746/uc-500-software-packs
You are one software pack behind up to date.

Web Dynpro JAVA developer attempting to unravel Environmental Compliance source code seeks guidance from EC NWDS Composition Environment specialist

It frustrates me to have to ask for detailed instruction on this issue, but normal means of importing these Java-based EC software archives just aren't working in our NWDI system. We never moved our production WDJ applications to CE (like so many others we jumped straight from NW7.01 to NW7.3) but I'm doing my part to come up to speed on composition projects. No matter how we create the NWDI track and import the software archives and dependencies, we can't get to a state where we can successfully import a project (product?) from the Development Infrastructure into the Composite Explorer perspective.
I need to know specifically how I, an experienced WDJ developer with no exposure to CE, can take the five .SCA files that contain Environmental Compliance 3.0 and get the project into my NWDS 7.31 workspace in a workable state, on my local system, without NWDI. Actual code modifications can wait for the moment, I just need to analyze the classes and EJB's to identify where we might want to make enhancements, and where/how to use the provided Enhancement Spots. I've followed the links, downloaded the .pdf's, read the online help, stepped thru the tutorials - I've done my due dilligence. It's common knowledge that Composition Environment is no longer recommended for new development, and as the EH&S programs are converted to WDA there are even fewer resources to look to.
These specific types of pleas don't often return results, as I have learned over my years in this community, but nothing ventured-nothing gained, and I am no longer afraid of looking dumb or being scolded. I just need help.
As always, points will be awarded.

I agree in part Tobias.
Because the source code is in the SCA within the src.zip file within each SDA.
What does not exist within that SCA Standard is the SOURCEARCHIVES folder. In that folder should be a file (the extension .dcsa) for each DC (component) that SCA Standard.
In short, yes it is possible to perform a reverse engineering...
Just import the SCA Standard in NWDS.
Note the name and type of all DCs, its dependencies and its public parts... yes, it's a lot of work, as there are many interdependent DCs.
Done so, create a new workspace in NWDS and create a new SCA in DI (custom), inside it create all DCs with the same names and types (and dependencies)... identical to SCA Standard.
And soon after, entering the SRC folder of each of these projects (DCs) and replace its contents with the contents of src.zip file that is contained within the SDA files within the SCA Standard.
That done, we will have an SCA Custom with all representative of the SCA Standard DCs, but editable.
I agree it is not nearly a good practice, or even that SAP indicate that this is done... however, it is possible yes.
Att,
Angelo

Returning a UC560 to CCA compliance...

Similar Messages

Maybe you are looking for