Review Activities and AD Groups for Reviewers

Hello,
Hopefully this is the correct place to ask this question. If not, I apologize in advance. I have been trying to find the answer to this issue I am having and can't seem to find a solid answer. For reference, I am using SCSM 2012 R2.
Basically, I have a Review Activity that is configured as such.
Current Stage is Approve
Approval Condition is 100% (3 out of 3)
Reviewers are all AD groups with users AD users in them. (GroupA GroupB GroupC) The design behind this is that we need approval from three different departments. So each group contains the primary reviewer and a backup in case the primary
is out of the office.
In the notification (which is successful) the users have an option to approve or deny utilizing a link. This link generates an email to my workflow account. The subject has the [RA####] and the body has [Approved]. All of those are the
proper triggers.
So basically, the RA sends an email out to GroupA, which UserA receives. This user hits the approved link and sends the email. However, the RA never shows that GroupA has approved it. Is this the expected result because GroupA is technically
the reviewer and not UserA?

Sadly this does not work. It is a long standing bug in service manager.
A workaround is to use orchestrator or powershell to add the reviewers from the groups. If each group has a single backup approver you could change the approved condition to 50%.
If the review activity is the first in the flow add a RA in front of it with approval automatic. this gives your script/runbook a chance to run before the mail is sent (if a runbook you could ad it before the RA, depending on how you want to do it).
Cheers,
Anders Spælling
Senior Consultant
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