Review activity set to notify Affected User of Approval Required - Service Request
We are trying to setup a new employee on boarding process. We have a service request form that gathers information.
We also have a review activity that the affected user (who is the manager on boarding the employee) has to approve when they get a signed confidentiality agreement, etc.
We cant set Affected User as a Reviewer but the affected user can approve.
How can we notify the affected user to review and approve the review activity.
On the screen shot below it is the first review activity.
Note: we have some workflow activity events setup that work when the reviewer is assigned in the template.
Thanks Lance
You want to set the affected user of the SR as a reviewer on the RA? In essence approving their own request. Why not just make the signed confidentiality agreement mandatory (cannot create request without it).
Anyways you have two ways to go. A custom workflow/scheduled PS-script or a runbook. If you have Orchestrator that is the easiest. Setup a "Monitor Object" that targets new SRs and a criteria that uniquely identifies the SR (Title may do). Then get the related
user from the SR and add this to the RA as a reviewer. Should be fairly easy to google a blog on specifics on how to do this.
http://www.scsm.se/?p=895
and a long one:
http://blogs.technet.com/b/servicemanager/archive/2012/05/22/working-with-relationships-in-the-scsm-orchestrator-integration-pack.aspx
http://codebeaver.blogspot.dk/
Similar Messages
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Notifying a user that an Urgent Change Request has been Approved, or Denied
Trying to figure out the best way to have an email go back to a user after a Change Request has been updated with either an Approved or Deny
What we do now is after a user creates an Urgent Change Request, and email goes out to all of our Managers. One of them will reply all to the email with either an [approval] or [deny] in the message body so Service Manager gets the email and acts on
it and the other Managers know it was acted on.
Problem is, if the Manager forgets to add in the Change Requester in the email, they don't know it was acted on. I tried using WorkFlows for Change Request to update the Change Requester of an update but there is nothing in there for Approval or Deny.
I then resorted to subscriptions but can't figure out how to configure the subscription so that only the Change Requester gets the email. We can configure different email templates based on the whether the change was approved or denied. Just need to figure
out how to configure the Recipient.I suggest you read this
which is very close to what you want to do.
I've checked the link and found it working. Of course, it works only if the RA is a direct child of work item itself (so for RAs encapsulated in SA or PA it doesn't work).
Below the XML code of the management pack I used. You can engage that, just copy to Notepad and save as ManagementPack.ef9b0adf354c4afe92ede323c9427879.xml
It might require to customize a mail template cause I made a very simple one.
<ManagementPack ContentReadable="true" SchemaVersion="2.0" OriginalSchemaVersion="1.1" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
<Manifest>
<Identity>
<ID>ManagementPack.ef9b0adf354c4afe92ede323c9427879</ID>
<Version>7.5.2905.0</Version>
</Identity>
<Name>RA notify affected user MP</Name>
<References>
<Reference Alias="EnterpriseManagement">
<ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Console</ID>
<Version>7.5.2905.179</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_Notifications_Library">
<ID>System.Notifications.Library</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_WorkItem_Library">
<ID>System.WorkItem.Library</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_WorkItem_Activity_Library">
<ID>System.WorkItem.Activity.Library</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_Library">
<ID>System.Library</ID>
<Version>7.5.8501.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="SystemCenter">
<ID>Microsoft.SystemCenter.Library</ID>
<Version>7.0.8432.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="SystemCenter1">
<ID>Microsoft.SystemCenter.Subscriptions</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="EnterpriseManagement1">
<ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Administration</ID>
<Version>7.5.2905.179</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
</References>
</Manifest>
<Categories>
<Category ID="Category.6f4a3832d9c3488fa2c31d1d662dceef" Value="EnterpriseManagement!Microsoft.EnterpriseManagement.ServiceManager.ManagementPack">
<ManagementPackName>ManagementPack.ef9b0adf354c4afe92ede323c9427879</ManagementPackName>
<ManagementPackVersion>7.5.2905.0</ManagementPackVersion>
</Category>
<Category ID="ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration6fce0865_32d8_435d_ad64_7c48439649ab.Category" Target="Template_50a8eac21da94bb2a340858b71c931d3" Value="EnterpriseManagement1!ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration" />
<Category ID="Category.804f621f7a2b4e0490c82413cd6479d9" Target="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e" Value="EnterpriseManagement1!Microsoft.EnterpriseManagement.ServiceManager.Rules.WorkflowSubscriptions" />
</Categories>
<Monitoring>
<Rules>
<Rule ID="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e" Enabled="true" Target="SystemCenter!Microsoft.SystemCenter.SubscriptionWorkflowTarget" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">
<Category>System</Category>
<DataSources>
<DataSource ID="DS" TypeID="SystemCenter1!Microsoft.SystemCenter.CmdbInstanceSubscription.DataSourceModule">
<Subscription>
<InstanceSubscription Type="bfd90aaa-80dd-0fbb-6eaf-65d92c1d8e36">
<UpdateInstance>
<Criteria>
<Expression>
<And>
<Expression>
<Or>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Pre">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>NotEqual</Operator>
<ValueExpression>
<Value>{9de908a1-d8f1-477e-c6a2-62697042b8d9}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Pre">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>NotEqual</Operator>
<ValueExpression>
<Value>{144bcd52-a710-2778-2a6e-c62e0c8aae74}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
</Or>
</Expression>
<Expression>
<Or>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Post">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>Equal</Operator>
<ValueExpression>
<Value>{9de908a1-d8f1-477e-c6a2-62697042b8d9}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Post">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>Equal</Operator>
<ValueExpression>
<Value>{144bcd52-a710-2778-2a6e-c62e0c8aae74}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
</Or>
</Expression>
</And>
</Expression>
</Criteria>
</UpdateInstance>
</InstanceSubscription>
<PollingIntervalInSeconds>60</PollingIntervalInSeconds>
<BatchSize>100</BatchSize>
</Subscription>
</DataSource>
</DataSources>
<WriteActions>
<WriteAction ID="WA" TypeID="SystemCenter1!Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowTaskWriteAction">
<Subscription>
<VisibleWorkflowStatusUi>true</VisibleWorkflowStatusUi>
<EnableBatchProcessing>true</EnableBatchProcessing>
<WindowsWorkflowConfiguration>
<AssemblyName>Microsoft.EnterpriseManagement.Notifications.Workflows</AssemblyName>
<WorkflowTypeName>Microsoft.EnterpriseManagement.Notifications.Workflows.SendNotificationsActivity</WorkflowTypeName>
<WorkflowParameters>
<WorkflowParameter Name="SubscriptionId" Type="guid">$MPElement$</WorkflowParameter>
<WorkflowArrayParameter Name="DataItems" Type="string">
<Item>$Data/.$</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="InstanceIds" Type="string">
<Item>$Data/BaseManagedEntityId$</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="TemplateIds" Type="string">
<Item>f7785299-c026-a870-e350-d02b65a1f3b3</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="PrimaryUserRelationships" Type="string">
<Item>$Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAffectedUser' TypeConstraint='CustomSystem_Library!System.User']$</Item>
</WorkflowArrayParameter>
</WorkflowParameters>
<RetryExceptions />
<RetryDelaySeconds>60</RetryDelaySeconds>
<MaximumRunningTimeSeconds>7200</MaximumRunningTimeSeconds>
</WindowsWorkflowConfiguration>
</Subscription>
</WriteAction>
</WriteActions>
</Rule>
</Rules>
</Monitoring>
<Templates>
<ObjectTemplate ID="Template_50a8eac21da94bb2a340858b71c931d3" TypeID="CustomSystem_Notifications_Library!System.Notification.Template.SMTP">
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Subject$"><1033>$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$ is completed</1033></Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Priority$">2</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/IsBodyHtml$">False</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Content$"><1033>$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$ is completed</1033></Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Encoding$">utf-8</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/SeedClass$">System.WorkItem.Activity.ReviewActivity$bfd90aaa-80dd-0fbb-6eaf-65d92c1d8e36</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Protocol$">SMTP</Property>
</ObjectTemplate>
</Templates>
<LanguagePacks>
<LanguagePack ID="ENU" IsDefault="true">
<DisplayStrings>
<DisplayString ElementID="ManagementPack.ef9b0adf354c4afe92ede323c9427879">
<Name>RA notify affected user MP</Name>
</DisplayString>
<DisplayString ElementID="Template_50a8eac21da94bb2a340858b71c931d3">
<Name>RA notify affected user mail template</Name>
</DisplayString>
<DisplayString ElementID="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e">
<Name>RA notify affected user</Name>
</DisplayString>
</DisplayStrings>
</LanguagePack>
</LanguagePacks>
</ManagementPack>
Cheers,
Marat
Site: www.scutils.com
Twitter: LinkedIn:
Graveyard:
It does work even if it is within a PA or SA or even deeper, you "just" have to follow the path to the CR from there. But then you would need a subscription for each RA depending on where it is in the flow. Try to make your users understand that :D
http://codebeaver.blogspot.dk/ -
Retrieving the Affected Configuration Items from a Service Request
I have a service request that gathers the usernames of AD Users that need to be added to a new security group. I have Query Result field set to add the users that are selected as Affected Configuration Items. My problem is when I get the SR's related AD
Users it gives me all of the Affected CIs but it also gives me the user that submitted the form. Is there any way to filter the relationship to only get users in the Affected CI list?
Here's the steps I'm using:
Identify Runbook Automation Activity
Get Parent Service Request Relationship from RBA
Get Parent SR Object
Get related AD Users from SR
Get AD User Objects
Any help is much appreciated.I figured it out. If anyone else is having this issue, you have to filter the Get User Relationship to exclude everything that does not match the Affected User Relationship Class:
http://blogs.technet.com/b/servicemanager/archive/2012/05/22/working-with-relationships-in-the-scsm-orchestrator-integration-pack.aspx -
How do I set-up my Dataset to pull data for Service Requests for a report
I am using SQL Server 2012 Report Builder 3.0.
I have my Data Source added - DWDataMart
I want to build my Dataset to query and find a very specific item. Basically I am creating a daily report that will show what each "team" or Support Group (AD Object) Closed that day. He also wants the ability to open it by date, so if he misses
a day he can get it later.
I am totally new to this report building and only got this far by following a guide on a blog, but he used incident Reports in his example, and I do not know what objects to query for service requests.
Thanks for any information you can provide.First, you will need to get the support group ID's in the warehouse before you can run reports for them. I found that putting these queries in their own stored procedure was a better path.
select IR.IncidentTierQueuesId, IR.IncidentTierQueuesValue
from dbo.IncidentTierQueues as IR
where IR.IncidentTierQueuesId != 0
select SR.ServiceRequestSupportGroupId, SR.ServiceRequestSupportGroupValue
from dbo.ServiceRequestSupportGroup as SR
where sr.ServiceRequestSupportGroupId != 0
Enter the the support group ID's into your work item query.
Incident information is in dbo.IncidentDim and Service Requests are found in dbo.ServiceRequestDim. Both incidents and service requests link to relationship data through dbo.WorkItemDim. You can INNER JOIN on BaseManagedEntityId to link the incident
or service request to the workitem entry and from there to the Assigned Users, Affected Users, or Affected Configuration Items. Each relationship has it's own separate fact views.
If you poke about in the tables, you will find it pretty easy to pull back all sorts of information from the data warehouse. -
Get user who approve review activity
Hi,
It's possible to create a notification to notify affected user who approved her review activity ?It possible into Powershell or Orchestrator.
More difficult way is coding own workflow. -
Send a notification the Affected User of a Work Item when a containing Activity is updated
Hi Everyone,
I am using SCSM 2012 R2 and I have read widely about how to send am email notification to the affected user of a parent service request or incident when an activity is updated or created, with no success.
Most of the info I have read is years old and I am wondering if it no longer applies to SCSM 2012 R2.
One example of something I have tried is this: http://www.scsm.se/?p=948
This is a perfect example of what I am trying to achieve but when I try and import the management pack after applying the changes in the above listed blog it will not import because of errors.
Am I doing it wrong or is it because R2 does not support the changes outlined in the blog linked to above.
Thanks in advance.Thanks for your reply.
Yes what I want to do is notify the affected user and assigned to user of the parent incident or service request, when an activity is updated or closed.
I have successfully created a notification that will show all of the content including the affected user details, as well as the ID and title of the parent service request or incident, but it is just not being sent to the affected user or assigned to user.
Following is the management pack xml file that is not working, when I make the modifications suggested by the blog I listed above I get different import errors:
<ManagementPack ContentReadable="true" SchemaVersion="2.0" OriginalSchemaVersion="1.1" xmlns:xsd="" xmlns:xsl="">
<Manifest>
<Identity>
<ID>ManagementPack.4ed50994ea2c429b90c35ce575497978</ID>
<Version>7.5.3079.0</Version>
</Identity>
<Name>CSG Activity Configuration Library</Name>
<References>
<Reference Alias="EnterpriseManagement">
<ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Console</ID>
<Version>7.5.3079.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_Notifications_Library">
<ID>System.Notifications.Library</ID>
<Version>7.5.3079.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_WorkItem_Library">
<ID>System.WorkItem.Library</ID>
<Version>7.5.3079.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="WorkItem">
<ID>System.WorkItem.Activity.Library</ID>
<Version>7.5.3079.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_Library">
<ID>System.Library</ID>
<Version>7.5.8501.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="SystemCenter">
<ID>Microsoft.SystemCenter.Library</ID>
<Version>7.0.8433.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="SystemCenter1">
<ID>Microsoft.SystemCenter.Subscriptions</ID>
<Version>7.5.3079.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="EnterpriseManagement1">
<ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Administration</ID>
<Version>7.5.3079.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
</References>
</Manifest>
<TypeDefinitions>
<EntityTypes>
<EnumerationTypes>
<EnumerationValue ID="Enum.0310a1967d4f45fda23ea464a60b1ef2" Accessibility="Public" Parent="WorkItem!ActivityStatusEnum.OnHold" Ordinal="0" />
<EnumerationValue ID="Enum.1a178a8e99424d5aa802d8cf11c5a2e6" Accessibility="Public" Parent="WorkItem!ActivityStatusEnum.OnHold" Ordinal="1" />
<EnumerationValue ID="Enum.68058de61b104017a4d178194de3e488" Accessibility="Public" Parent="WorkItem!ActivityStatusEnum.OnHold" Ordinal="2" />
<EnumerationValue ID="Enum.283f7ddd56634128830734de08c73640" Accessibility="Public" Parent="WorkItem!ActivityStatusEnum.Cancelled" Ordinal="0" />
<EnumerationValue ID="Enum.100aa0a706714eec8b7b5c7b990d1e65" Accessibility="Public" Parent="WorkItem!ActivityStatusEnum.Cancelled" Ordinal="1" />
</EnumerationTypes>
</EntityTypes>
</TypeDefinitions>
<Categories>
<Category ID="Category.cd3bac78d7554867a0d2ece6caae3924" Value="EnterpriseManagement!Microsoft.EnterpriseManagement.ServiceManager.ManagementPack">
<ManagementPackName>ManagementPack.4ed50994ea2c429b90c35ce575497978</ManagementPackName>
<ManagementPackVersion>7.5.3079.0</ManagementPackVersion>
</Category>
<Category ID="ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration4337717a_fe4d_4c35_92d1_9f311386c4dc.Category" Target="Template_3eb58722beb54dcb8355a5f2c1b90618" Value="EnterpriseManagement1!ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration"
/>
<Category ID="Category.c2ae1029246d49aabe06c911e9823189" Target="NotificationSubscription_de9f5679_379c_49bf_9d62_ea4a4dc75fb0" Value="EnterpriseManagement1!Microsoft.EnterpriseManagement.ServiceManager.Rules.WorkflowSubscriptions"
/>
<Category ID="Category.d7c2355de06a46bda88616c9e15532f8" Target="ObjectTemplate.bf0ef767d6ab49cda47f63183c5ee924" Value="EnterpriseManagement1!ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration"
/>
</Categories>
<Monitoring>
<Rules>
<Rule ID="NotificationSubscription_de9f5679_379c_49bf_9d62_ea4a4dc75fb0" Enabled="true" Target="SystemCenter!Microsoft.SystemCenter.SubscriptionWorkflowTarget" ConfirmDelivery="true"
Remotable="true" Priority="Normal" DiscardLevel="100">
<Category>System</Category>
<DataSources>
<DataSource ID="DS" TypeID="SystemCenter1!Microsoft.SystemCenter.CmdbInstanceSubscription.DataSourceModule">
<Subscription>
<InstanceSubscription Type="7ac62bd4-8fce-a150-3b40-16a39a61383d">
<UpdateInstance>
<Criteria>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Post">$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>NotEqual</Operator>
<ValueExpression>
<Value>{50c667cf-84e5-97f8-f6f8-d8acd99f181c}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
</Criteria>
</UpdateInstance>
</InstanceSubscription>
<PollingIntervalInSeconds>60</PollingIntervalInSeconds>
<BatchSize>100</BatchSize>
</Subscription>
</DataSource>
</DataSources>
<WriteActions>
<WriteAction ID="WA" TypeID="SystemCenter1!Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowTaskWriteAction">
<Subscription>
<VisibleWorkflowStatusUi>true</VisibleWorkflowStatusUi>
<EnableBatchProcessing>true</EnableBatchProcessing>
<WindowsWorkflowConfiguration>
<AssemblyName>Microsoft.EnterpriseManagement.Notifications.Workflows</AssemblyName>
<WorkflowTypeName>Microsoft.EnterpriseManagement.Notifications.Workflows.SendNotificationsActivity</WorkflowTypeName>
<WorkflowParameters>
<WorkflowParameter Name="SubscriptionId" Type="guid">$MPElement$</WorkflowParameter>
<WorkflowArrayParameter Name="DataItems" Type="string">
<Item>$Data/.$</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="InstanceIds" Type="string">
<Item>$Data/BaseManagedEntityId$</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="TemplateIds" Type="string">
<Item>8b923d68-66e1-6008-c566-803e26cf4707</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="PrimaryUserList" Type="string">
<Item>6b633364-514a-8e5d-2857-29784d526367</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="PrimaryUserRelationships" Type="string">
<Item>$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='WorkItem!System.WorkItem.Activity']/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAffectedUser'
TypeConstraint='CustomSystem_Library!System.User']$</Item>
<Item>$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='WorkItem!System.WorkItem.Activity']/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAssignedToUser'
TypeConstraint='CustomSystem_Library!System.User']$</Item>
</WorkflowArrayParameter>
</WorkflowParameters>
<RetryExceptions />
<RetryDelaySeconds>60</RetryDelaySeconds>
<MaximumRunningTimeSeconds>7200</MaximumRunningTimeSeconds>
</WindowsWorkflowConfiguration>
</Subscription>
</WriteAction>
</WriteActions>
</Rule>
</Rules>
</Monitoring>
<Templates>
<ObjectTemplate ID="Template_3eb58722beb54dcb8355a5f2c1b90618" TypeID="CustomSystem_Notifications_Library!System.Notification.Template.SMTP">
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Subject$"><3081>Manual Activity Work Item ID: [$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$]
- Related SR ID: [$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$] - An activity related
to your service request has been updated</3081></Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Priority$">2</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/IsBodyHtml$">True</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Content$"><3081>&lt;!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
&lt;html xmlns="" xmlns:m="" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office"&gt;
&lt;head&gt;
&lt;meta http-equiv="Content-Type" content="text/html; charset=utf-8" /&gt;
&lt;style&gt;&lt;!--
* { padding: 2; margin: 2; }
body p {font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 0.8em; color: #333;}
.contentTable td { ; margin: 0; padding: 3px 7px 4px 7px; border-bottom: 1px solid #E9E9E9;;} /* TOP, RIGHT , BOTTOM, LEFT */
.formHeader td { font-family: Verdana, Arial, Helvetica, sans-serif; font-size:10pt; font-weight:bold}
.formlabel { background-color:#E9E9E9; width: 200px; font-family: Verdana, Arial, Helvetica, sans-serif; font-size:10pt; color: #616a76; font-weight: bold;}
.formBody { font-family: Verdana, Arial, Helvetica, sans-serif; font-size:10pt; color: #000; }
.HeaderText { padding: 3px; font-family: Verdana, Arial, Helvetica, sans-serif; font-weight: bold; font-size: 1.2em; }
.redTextBig {color: #990000; font-weight: bold; font-size: 1.2em;}
.redTextSmall {color: #990000; font-weight: bold;}
.greenText {color:#009933; font-weight: bold; font-size: .8em; }
.lightGreyText {color:#999999 }
--&gt;&lt;/style&gt;
&lt;title&gt;SR-Created - User&lt;/title&gt;
&lt;/head&gt;
&lt;body&gt;
&lt;table class="contentTable" style="width: 100%" cellspacing="0" cellpadding="0"&gt;
&lt;tr&gt;
&lt;td style="background-color:#E9E9E9; padding: 5px 5px 5px 20px;" class="HeaderText"&gt;An activity related to your service request has been updated&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background-color:#FFFFCC; padding: 15px 10px 15px 20px;" &gt;&lt;p class="redTextBig"&gt;** Please note the Support request system has changed **&lt;/p&gt;
&lt;p class="greenText"&gt;All communication related to this request must now be done via email.&lt;br/&gt;
You can update this support request with comments by &lt;span class="redTextSmall"&gt;replying to this email&lt;/span&gt;&lt;br/&gt;
For this to work you &lt;span class="redTextSmall"&gt;MUST NOT edit the subject of the email.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;If you have any questions please contact us at &lt;strong&gt;[email protected]&lt;/strong&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/table&gt;
&lt;table class="formHeader" style="width: 100%; background-color:#ECF0FF; border-bottom: 1px #C0C0C0 solid" cellpadding="7px" cellspacing="0"&gt;
&lt;tr&gt;
&lt;td style="width:300px; padding: 7px;"&gt;&lt;p&gt;Activity Priority:
$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Priority$
&lt;/p&gt;&lt;/td&gt;
&lt;td style="width:360px; padding: 7px;"&gt;&amp;nbsp; &lt;/td&gt;
&lt;td style="padding: 7px;"&gt;&amp;nbsp; &lt;/td&gt;
&lt;/tr&gt;
&lt;/table&gt;
&lt;table style="width: 100%" class="contentTable" cellspacing="0" cellpadding="0"&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Assigned Technician&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAssignedToUser' TypeConstraint='CustomSystem_Library!System.User']$?$DisplayName$?
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Activity Title&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Title$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Activity description&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Description$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt; Activity Category&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Area$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Created Date:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/CreatedDate$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt; Organisation: &lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
&lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" background-color:#FFFFCC; padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Status:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;&lt;strong&gt;
$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Stage$
&lt;/strong&gt; &lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 9px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;
Service Request Title:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Title$
&lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;
Service Request Details:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Description$
&lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td class="formlabel" colspan="3" style="padding: 7px;"&gt;&lt;p class="lightGreyText"&gt;Last Modified: $Context/?$LastModified$?&lt;/p&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/table&gt;
&lt;/body&gt;
&lt;/html&gt;
</3081></Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Encoding$">utf-8</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/SeedClass$">System.WorkItem.Activity.ManualActivity$7ac62bd4-8fce-a150-3b40-16a39a61383d</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Protocol$">SMTP</Property>
</ObjectTemplate>
<ObjectTemplate ID="ObjectTemplate.bf0ef767d6ab49cda47f63183c5ee924" TypeID="CustomSystem_Notifications_Library!System.Notification.Template.SMTP">
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Subject$"><3081>FROM WORKFLOW - Manual Activity Work Item ID: [$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$]
- Related SR ID: [$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$] - An activity related
to your service request has been updated</3081></Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Priority$">2</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/IsBodyHtml$">True</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Content$"><3081>&lt;!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
&lt;html xmlns="" xmlns:m="" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office"&gt;
&lt;head&gt;
&lt;meta http-equiv="Content-Type" content="text/html; charset=utf-8" /&gt;
&lt;style&gt;&lt;!--
* { padding: 2; margin: 2; }
body p {font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 0.8em; color: #333;}
.contentTable td { ; margin: 0; padding: 3px 7px 4px 7px; border-bottom: 1px solid #E9E9E9;;} /* TOP, RIGHT , BOTTOM, LEFT */
.formHeader td { font-family: Verdana, Arial, Helvetica, sans-serif; font-size:10pt; font-weight:bold}
.formlabel { background-color:#E9E9E9; width: 200px; font-family: Verdana, Arial, Helvetica, sans-serif; font-size:10pt; color: #616a76; font-weight: bold;}
.formBody { font-family: Verdana, Arial, Helvetica, sans-serif; font-size:10pt; color: #000; }
.HeaderText { padding: 3px; font-family: Verdana, Arial, Helvetica, sans-serif; font-weight: bold; font-size: 1.2em; }
.redTextBig {color: #990000; font-weight: bold; font-size: 1.2em;}
.redTextSmall {color: #990000; font-weight: bold;}
.greenText {color:#009933; font-weight: bold; font-size: .8em; }
.lightGreyText {color:#999999 }
--&gt;&lt;/style&gt;
&lt;title&gt;SR-Created - User&lt;/title&gt;
&lt;/head&gt;
&lt;body&gt;
&lt;table class="contentTable" style="width: 100%" cellspacing="0" cellpadding="0"&gt;
&lt;tr&gt;
&lt;td style="background-color:#E9E9E9; padding: 5px 5px 5px 20px;" class="HeaderText"&gt;An activity related to your service request has been updated&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background-color:#FFFFCC; padding: 15px 10px 15px 20px;" &gt;&lt;p class="redTextBig"&gt;** Please note the Support request system has changed **&lt;/p&gt;
&lt;p class="greenText"&gt;All communication related to this request must now be done via email.&lt;br/&gt;
You can update this support request with comments by &lt;span class="redTextSmall"&gt;replying to this email&lt;/span&gt;&lt;br/&gt;
For this to work you &lt;span class="redTextSmall"&gt;MUST NOT edit the subject of the email.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;If you have any questions please contact us at &lt;strong&gt;[email protected]&lt;/strong&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/table&gt;
&lt;table class="formHeader" style="width: 100%; background-color:#ECF0FF; border-bottom: 1px #C0C0C0 solid" cellpadding="7px" cellspacing="0"&gt;
&lt;tr&gt;
&lt;td style="width:300px; padding: 7px;"&gt;&lt;p&gt;Activity Priority:
$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Priority$
&lt;/p&gt;&lt;/td&gt;
&lt;td style="width:360px; padding: 7px;"&gt;&amp;nbsp; &lt;/td&gt;
&lt;td style="padding: 7px;"&gt;&amp;nbsp; &lt;/td&gt;
&lt;/tr&gt;
&lt;/table&gt;
&lt;table style="width: 100%" class="contentTable" cellspacing="0" cellpadding="0"&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Assigned Technician&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAssignedToUser' TypeConstraint='CustomSystem_Library!System.User']$?$DisplayName$?
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Activity Title&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Title$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Activity description&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Description$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt; Activity Category&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Area$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Created Date:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/CreatedDate$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt; Organisation: &lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
&lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" background-color:#FFFFCC; padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Status:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;&lt;strong&gt;
$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Stage$
&lt;/strong&gt; &lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 9px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;
Service Request Title:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Title$
&lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;
Service Request Details:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Description$
&lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td class="formlabel" colspan="3" style="padding: 7px;"&gt;&lt;p class="lightGreyText"&gt;Last Modified: $Context/?$LastModified$?&lt;/p&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/table&gt;
&lt;/body&gt;
&lt;/html&gt;
</3081></Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Encoding$">utf-8</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/SeedClass$">System.WorkItem.Activity.ManualActivity$7ac62bd4-8fce-a150-3b40-16a39a61383d</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Protocol$">SMTP</Property>
</ObjectTemplate>
</Templates>
<LanguagePacks>
<LanguagePack ID="ENU" IsDefault="false">
<DisplayStrings>
<DisplayString ElementID="ManagementPack.4ed50994ea2c429b90c35ce575497978">
<Name>CSG Activity Configuration Library</Name>
<Description>Use this one the other one is corrupt</Description>
</DisplayString>
<DisplayString ElementID="Enum.0310a1967d4f45fda23ea464a60b1ef2">
<Name>On Hold Customer</Name>
<Description>Waiting for the customer</Description>
</DisplayString>
<DisplayString ElementID="Enum.1a178a8e99424d5aa802d8cf11c5a2e6">
<Name>On Hold IT</Name>
<Description>Waiting for IT</Description>
</DisplayString>
<DisplayString ElementID="Enum.68058de61b104017a4d178194de3e488">
<Name>On Hold Supplier</Name>
<Description>Waiting for Supplier</Description>
</DisplayString>
<DisplayString ElementID="Enum.283f7ddd56634128830734de08c73640">
<Name>Cancelled No Response from Client</Name>
<Description>If we are waiting for something from the client and they do not respond in time.</Description>
</DisplayString>
<DisplayString ElementID="Enum.100aa0a706714eec8b7b5c7b990d1e65">
<Name>Cancelled Duplicate Activity</Name>
</DisplayString>
<DisplayString ElementID="Template_3eb58722beb54dcb8355a5f2c1b90618">
<Name>CSG MA: Updated</Name>
<Description>Email for updates to a Manual Activity
MUST add SeedRole='Target' after WorkItemContainsActivity' with spaces around it
Must type it in manually
Related SR info comes from Contains Activity</Description>
</DisplayString>
<DisplayString ElementID="NotificationSubscription_de9f5679_379c_49bf_9d62_ea4a4dc75fb0">
<Name>CSG MA: Updated</Name>
<Description>Sent to Stephen, Assigned to & Affected User
Affected user not receiving
Needds MP XML edit see blog
No Queue
Status Does Not = Pending</Description>
</DisplayString>
<DisplayString ElementID="ObjectTemplate.bf0ef767d6ab49cda47f63183c5ee924">
<Name>CSG MA: Updated - for workflow</Name>
<Description>Email for updates to a Manual Activity
MUST add SeedRole='Target' after WorkItemContainsActivity' with spaces around it
Must type it in manually
Related SR info comes from Contains Activity</Description>
</DisplayString>
</DisplayStrings>
</LanguagePack>
<LanguagePack ID="ENA" IsDefault="false">
<DisplayStrings>
<DisplayString ElementID="Enum.0310a1967d4f45fda23ea464a60b1ef2">
<Name>On Hold Customer</Name>
<Description>Waiting for the customer</Description>
</DisplayString>
<DisplayString ElementID="Enum.1a178a8e99424d5aa802d8cf11c5a2e6">
<Name>On Hold IT</Name>
<Description>Waiting for IT</Description>
</DisplayString>
<DisplayString ElementID="Enum.68058de61b104017a4d178194de3e488">
<Name>On Hold Supplier</Name>
<Description>Waiting for Supplier</Description>
</DisplayString>
<DisplayString ElementID="Enum.283f7ddd56634128830734de08c73640">
<Name>Cancelled No Response from Client</Name>
<Description>If we are waiting for something from the client and they do not respond in time.</Description>
</DisplayString>
<DisplayString ElementID="Enum.100aa0a706714eec8b7b5c7b990d1e65">
<Name>Cancelled Duplicate Activity</Name>
</DisplayString>
<DisplayString ElementID="NotificationSubscription_de9f5679_379c_49bf_9d62_ea4a4dc75fb0">
<Name>CSG MA: Updated</Name>
<Description>Sent to Stephen, Assigned to & Affected User
Affected user not receiving
Needds MP XML edit see blog
No Queue
Status Does Not = Pending</Description>
</DisplayString>
</DisplayStrings>
</LanguagePack>
</LanguagePacks>
</ManagementPack> -
Review activity -- Send email to reviewers, with mutilple review stages
I am trying to make a series of review activities. I want the reviewers to be notified only when their activity is in focus. I have tried several ways but have ran into issues.
Method 1: I had a series of Review activities that ran in sequence. I created a workflow to run "on update" when the stage changed. The workflow was to notify the reviewers. I assumed that it would only notify reviewers
of the current review activity but it notified all reviewers in all review activities. I couldnt get passed this issue so I went to method 2.
Method 2: I had a review activity that upon completion would run a workflow. The workflow would initiate a new template that would add the next set of reviewers. In addition the workflow would notify the reviewers that action was required.
The problem is that the original reviewers recieved the email as well. I only want reviewers who have an action required to get the email.
Please note that I am fairly new to system center, so if you could provide a little detail to potential solutions that would be great.
Thanks in advance for your help.Thanks for your reply... I sure hope I am doing something wrong.
1. I am targeting the RA... I.E. The workflow is set in the activity event workflow config; then Review activity. I tried it a couple of ways. One way to target the RA when it changes, and the other is to target a specific RA based on the
stage (I.E. Changed to approve). Also this is for change requests, but the concept should be the same.
2. I tried a rule that was: "on update; status not equal to in progress" Which worked, but all Reviewers in all RA's got an email. The other rule I tried was: on update, stage changed to approve. Which also worked, but all approvers
in all RA's got the email.
3. Each RA has am independant list of reviewers... If someone is listed more that once, it is because there input is needed at that particular time in the process.
4. This may be the answer.... I am going to test now. I had them all listed one by one, and hadnt investigated the sequential activity "activity"... I.E. I had listed all of my RA's whcih in the flow diagram were sequential, rather thatn using
the sequential activity "activity".
I am going to test, Ill respond in a few on my progress.
Thanks -
Notifying Related Users in Incident Tickets
Hey All,
What I want to achieve is Notify Affected User and Related Users when Analyst comments in the Incident.
So I got the email user subscription working when Analyst adds a comment with the guide below.
http://blogs.technet.com/b/antoni/archive/2013/03/22/sending-out-the-most-recent-analyst-comment-from-the-action-log-in-service-manager-2012.aspx
After I followed this guide to add the related users:
http://blogs.technet.com/b/wincat/archive/2013/03/06/sending-mail-to-users-in-the-configuration-items-computers-services-and-people-field-in-system-center-2012-sp1-service-manager.aspx
The subscription works but the Related Users are still not getting any emails.
This is what the MP file looks like
<WorkflowArrayParameter Name="PrimaryUserRelationships" Type="string">
<Item>$Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItem.TroubleTicketHasAnalystComment' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem.TroubleTicket']/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAffectedUser'
TypeConstraint='CustomSystem_Library!System.User']$</Item>
<Item>$Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemHasCommentLog' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAffectedUser'
TypeConstraint='CustomSystem_Library!System.User']$</Item>
<Item>$Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemRelatesToConfigItem' TypeConstraint='CustomSystem_Library!System.User']$</Item>
</WorkflowArrayParameter>
If you can provide some advice that would be great.
Thanks
BorisHave you tried looking at the workflow in the GUI to see if the related config item show there?
I'd double check your references and aliases in the MP and make sure those are correct.
You should also verify that your criteria is correct.
Allen Anderson Systems Analyst Arizona State University - OKED Knowledge Informatics -
Hi,
Since we upgrade SCSM 2012 last weekend the workflows associated with Rob Ford's 'Parent IR or SR Affected User in Manual Activity' have been failing
See here for Rob Ford's solution
http://gallery.technet.microsoft.com/See-Parent-IR-or-SR-3b8804bf#content
Has anyone else come across MP/workflows that have stopped working following the upgrade? My company are pretty reliant on this running. Any help you can provide woul dbe really appreciated.
tamrepI already answered this offline but if anyone has this issue here is my reply:
Did you upgrade to R2 and are you seeing “Invalid HEX Character” errors in the Operations Manager event log on your workflow server?
If so, there is a bug in R2 that causes this. You need to request a brand new hotfix, KB2961848 to address this.
Rob Ford scsmnz.net
Cireson www.cireson.com
For a free SCSM 2012 Notify Analyst app click
here -
I have the query set-up and it works fine, but I cannot map it to anything, I suppose because it is an object and not a simple string. I think I get the option to Map it to related items or configuration items in the Query itself maybe, I seem to remember
seeing that, but I can not map it to anywhere on the Service Request or Activities in the Request Offering Set-Up.
However, looking at my Update Object Activity in My Runbook, I do not see how to add a person to a review activity anyway.
Can someone enlighten me?
I do not know Powershell well enough to use it with SCSM or Orchestrator yet, and I am not even sure if we have SMLets so keep it simple if possible.
Thanks for any assistance!More info:
How to add a Reviewer to a Review Activity through Orchestrator
http://www.scsm.se/?p=895
Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected] -
Pre-populate adapter for setting the Active Directory OU for a user
Hi All
I created a pre-populate adapter that set the Active Directory OU for a user...
In the end the status of the resource is still showing "provisioning"..
It must be "Provsioned"..did I miss something ?
The logs speak as below :-
08:01:12,678 INFO [STDOUT] Running Create User
08:01:12,678 INFO [STDOUT] Before appending Root Context:OU=Human Resources,
08:01:12,678 INFO [STDOUT] tcUtilLDAPController.java : hierString : OU=Human Resources,dc=mydomain,dc=com
08:01:13,553 ERROR [ACTIVEDIRECTORYCONTROLLER] Problem creating object: javax.naming.OperationNotSupportedException: [LD
AP: error code 53 - 0000001F: SvcErr: DSID-031A0FC0, problem 5003 (WILL_NOT_PERFORM), data 0
]; remaining name 'cn=ASYMONDS'
08:03:18,756 INFO [[xlWebApp]] action: LogonAction: User 'XELSYSADM' logged on in session 8116CBC0FA1481D06A207A1941B9
E096
08:22:31,256 ERROR [WEBAPP] Class/Method: ProvisionedResourcesForUserAction/confirmEnableSelection encounter some proble
ms: No checkbox was checked.Just verify the OU value is correctly populated , first try doing the provisioning by manually giving OU and everything .
Is it successful ?
Then we can check if something wrong going with pre pop.
Thanks
Suren -
Exchange Connector adds Workflow user as related Item to Review Activity
We use Servcie Manager 2012 R2 with Exchange Connector 2.0
For some reason, the Exchange Connector adds the workflow user to the review activity as a related config item. The sender of the email would make sence, but the workflow user does not.
Does the Exchange Connector 3.0 Rerelease also add the workflow user?
Is there a possibility to avoid this behavior?
tia
Patrick WahlmüllerHi Patrik !
Never saw that before, what i can say is that the upgrade/change to Exchange COnnector 3.0 is easy low-risk and you add MS-Support possibilities for it.
Go for 3.0 !
R. -
Approving review activity (notification)
Hello,
please help to solve problem with notification.
I need to recieve notification if someone approve Review Acitivity in the change request, if I am responsible person of service request. I found possible way
http://www.scsm.se/?p=948 but it did not work for me. I created subscription, exported MP and changed string in the rule section of newly created subscription:
<Item>$Context/Path[Relationship='CoreActivity!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='WorkItem!System.WorkItem']/Path[Relationship='WorkItem!System.WorkItemAffectedUser' TypeConstraint='System!System.User']$</Item>
but do not work.So let me see if I have this straight. you have a change request, which contains a review activity, and when someone approves this review activity, you need the owner of a service request to be notified. I have a few questions:
How are the change and service request related? is this a unique relationship or the generic "work item affects work item" relationship?
Are you looking to send a notification when a user votes on a review activity, or when that review activity is marked as approved and the process is ready to continue? This is only an important distinction for review activities that have multiple reviewers.
Hello,
for example we have simple service request with review and manual activity in it, if someone approves review activity, AssignedTo user of service request needs to be notified. -
Exchange Connector / Office 365 Not matching affected user to AD user
We use Office 365 to host our email services. AD is not synchronized to office 365. We're bringing Exchange on premises soon so there isn't a lot we want to invest in that existing infrastructure. I'm using Service Manager 2012 R2.
I have the ADConnector configured, bringing in Active Directory users/groups/computers.
I've gotten the Exchange Connector running in order to retrieve emails from an "IT Services" Office 365 mailbox and automatically create tickets. Notifications back to the users are working fine.
The problem I'm having is the affected user is not being set properly when a user emails the mailbox and an incident is created. It is setting the Affected User to that user's name, but when I double click the Affected user, it brings up the "User
- <UserName>" screen. All of the information that would be coming in from AD is blank. So that association between my office 365 email address and the AD user account is not being made. Even though it says my name with
correct (username) on the incident as the affected user. And even though my email address is stored inside of AD in the e-mail field.
What am I missing in this process?
Thank you,
MarkI ended up messing around and added a UPN to AD Domains and Trusts matching the domain of our email accounts through Office 365. I found this because similar preparation is required for AD sync to Office 365, so a proper match can be made.
So for example, if our internal domain is Contoso.Local, and our email addresses are [email protected]
I added a UPN for contosolimited.com in Active Directory Domains & Trusts. Then I changed my UPN in Active Directory Users and Computers (Account tab), to @contosolimited.com.
Now when the AD Connector ran, it set my user CI UPN (in the Extensions tab) to [email protected] I then sent an email to [email protected] and it matched my email correctly to my user CI created by the AD Connector.
Now I just have to run a script against AD to update all user UPNs to @contosolimited.com from @Contoso.local. -
Review Activity - Change Comments window 256 character limit
The Comments window for review activities is by default set to a 256 character limit. We need to change its size so reviewers can fully comment on their approval/rejection of a CR. As a workaround for now, we have them providing larger comments
in the Notes section of the CR. What would be the best approach to customize Comments to meet this need?Hi Jalass
Here's what I meant, not sure if this will satify your requirements, but I suggest it anyways.
Using the authoring tool, I extended the class and added Larger_Comment_Property. Then I added a text box below the Reviewers section bound to the Larger_Comment_Property that would take as much as 4000 characters. It is not per reviewer but is generally
available to all.
Hope this helps
Jep
<ManagementPack ContentReadable="true" SchemaVersion="1.1" OriginalSchemaVersion="1.1" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
<Manifest>
<Identity>
<ID>ManagementPack.c09959e1_6a5f_44b7_ab87_b908fe7698f9</ID>
<Version>1.0.0.0</Version>
</Identity>
<Name>ManagementPack.c09959e1_6a5f_44b7_ab87_b908fe7698f9</Name>
<References>
<Reference Alias="System">
<ID>System.Library</ID>
<Version>7.0.5826.216</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="Console">
<ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Console</ID>
<Version>7.0.5826.881</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="Alias_a86cf614_1d8c_48f6_b253_affaf0ab135c">
<ID>ServiceManager.ConfigurationManagement.Library</ID>
<Version>7.0.5826.216</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="Alias_22563d1d_0396_4b0e_97b5_6de5337e051a">
<ID>Microsoft.SystemCenter.ConfigurationManager</ID>
<Version>7.0.5826.216</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="Alias_e72e3651_89f4_49a4_8d1c_19047aa29685">
<ID>Microsoft.Windows.Library</ID>
<Version>7.0.5826.216</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="Alias_7061c26e_00c6_4964_8a68_5e9a32e52d31">
<ID>Microsoft.Windows.Peripheral.Library</ID>
<Version>7.0.5826.216</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="Alias_9eb0a66e_dcf3_476d_a312_d7303289c8fe">
<ID>System.WorkItem.Library</ID>
<Version>7.0.5826.216</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="Alias_39466dd4_7b01_43d6_ba01_466ce609474b">
<ID>System.SupportingItem.Library</ID>
<Version>7.0.5826.216</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="Alias_51d1ed89_a3fd_4afd_95a7_cd1962953b58">
<ID>System.Knowledge.Library</ID>
<Version>7.0.5826.216</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="Alias_5b72c892_41dd_4326_bb46_b316d40dd43e">
<ID>System.WorkItem.Activity.Library</ID>
<Version>7.0.5826.216</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="Alias_8dec2ae6_68ee_437c_a759_307bbd5a4ca6">
<ID>ServiceManager.ChangeManagement.Library</ID>
<Version>7.0.5826.216</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="WorkItem">
<ID>System.WorkItem.ChangeRequest.Library</ID>
<Version>7.0.5826.216</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="Alias_a4248b67_19f4_4fc3_bd63_e0c3c2a298d5">
<ID>ServiceManager.ProblemManagement.Library</ID>
<Version>7.0.5826.216</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="WorkItem1">
<ID>System.WorkItem.Problem.Library</ID>
<Version>7.0.5826.216</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="Alias_1d1ea05f_7e08_4d0f_b8a2_ab3e1a1fc555">
<ID>ServiceManager.ActivityManagement.Library</ID>
<Version>7.0.5826.216</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
</References>
</Manifest>
<TypeDefinitions>
<EntityTypes>
<ClassTypes>
<ClassType ID="NewClass_1" Accessibility="Public" Abstract="false" Base="Alias_9eb0a66e_dcf3_476d_a312_d7303289c8fe!System.WorkItem" Hosted="false" Singleton="false" Extension="false">
<Property ID="Property_10" Type="string" AutoIncrement="false" Key="true" CaseSensitive="false" MaxLength="256" MinLength="0" Required="false" />
<Property ID="Property_11" Type="enum" AutoIncrement="false" Key="false" CaseSensitive="false" MaxLength="256" MinLength="0" Required="false" EnumType="Alias_5b72c892_41dd_4326_bb46_b316d40dd43e!ApprovalEnum" />
</ClassType>
<ClassType ID="ClassExtension_210829b0_39b3_4022_969a_0bfd171e5e2c" Accessibility="Public" Abstract="false" Base="Alias_5b72c892_41dd_4326_bb46_b316d40dd43e!System.WorkItem.Activity.ReviewActivity" Hosted="false" Singleton="false" Extension="true">
<Property ID="Larger_Comment_Property" Type="string" AutoIncrement="false" Key="false" CaseSensitive="false" MaxLength="4000" MinLength="0" Required="false" />
</ClassType>
</ClassTypes>
<TypeProjections>
<TypeProjection ID="CustomForm_710c2cf6_93ec_4f89_a3c4_eab2c6afa7a1_TypeProjection" Accessibility="Public" Type="Alias_5b72c892_41dd_4326_bb46_b316d40dd43e!System.WorkItem.Activity.ReviewActivity">
<Component Path="$Context/Path[Relationship='Alias_5b72c892_41dd_4326_bb46_b316d40dd43e!System.WorkItemContainsActivity' SeedRole='Target']$" Alias="ParentWorkItem" />
<Component Path="$Context/Path[Relationship='Alias_9eb0a66e_dcf3_476d_a312_d7303289c8fe!System.WorkItemCreatedByUser']$" Alias="ActivityCreatedBy" />
<Component Path="$Context/Path[Relationship='Alias_9eb0a66e_dcf3_476d_a312_d7303289c8fe!System.WorkItemAssignedToUser']$" Alias="ActivityAssignedTo" />
<Component Path="$Context/Path[Relationship='Alias_5b72c892_41dd_4326_bb46_b316d40dd43e!System.ReviewActivityHasReviewer']$" Alias="Reviewer">
<Component Path="$Context/Path[Relationship='Alias_5b72c892_41dd_4326_bb46_b316d40dd43e!System.ReviewerIsUser']$" Alias="User" />
<Component Path="$Context/Path[Relationship='Alias_5b72c892_41dd_4326_bb46_b316d40dd43e!System.ReviewerVotedByUser']$" Alias="VotedBy" />
</Component>
</TypeProjection>
</TypeProjections>
</EntityTypes>
</TypeDefinitions>
<Categories>
<Category ID="ManagementPack.c09959e1_6a5f_44b7_ab87_b908fe7698f9.Category" Value="Console!Microsoft.EnterpriseManagement.ServiceManager.ManagementPack">
<ManagementPackName>ManagementPack.c09959e1_6a5f_44b7_ab87_b908fe7698f9</ManagementPackName>
<ManagementPackVersion>1.0.0.0</ManagementPackVersion>
</Category>
</Categories>
<Presentation>
<Forms>
<Form ID="CustomForm_710c2cf6_93ec_4f89_a3c4_eab2c6afa7a1" Accessibility="Public" Target="CustomForm_710c2cf6_93ec_4f89_a3c4_eab2c6afa7a1_TypeProjection" BaseForm="Alias_1d1ea05f_7e08_4d0f_b8a2_ab3e1a1fc555!Microsoft.EnterpriseManagement.ServiceManager.ActivityManagement.Forms.ReviewActivityForm" TypeName="Microsoft.EnterpriseManagement.ServiceManager.ActivityManagement.Forms.ReviewActivityForm">
<Category>Form</Category>
<Customization>
<Resize Type="BottomLeft" X="2" Y="-59">
<Element Name="LayoutRoot/Index:0" />
</Resize>
<PropertyChange Object="reviewerListview" Property="Margin">
<NewValue>0,0,0,30</NewValue>
</PropertyChange>
<AddControl Parent="generalTabItem/Index:1/Index:0/Index:13" Assembly="PresentationFramework, Version=3.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" Type="System.Windows.Controls.TextBox" Left="10" Top="260.055" Right="677" Bottom="1" Row="1" Column="0" />
<PropertyChange Object="TextBox_1" Property="Text">
<NewValue></NewValue>
</PropertyChange>
<PropertyBindingChange Object="TextBox_1" Property="Text">
<NewBinding Enabled="True" Path="Larger_Comment_Property" Mode="Default" BindsDirectlyToSource="False" UpdateSourceTrigger="Default" />
</PropertyBindingChange>
<PropertyChange Object="TextBox_1" Property="HorizontalAlignment">
<NewValue>Left</NewValue>
</PropertyChange>
<PropertyChange Object="TextBox_1" Property="Margin">
<NewValue>10,260.055,0,1</NewValue>
</PropertyChange>
<PropertyChange Object="TextBox_1" Property="VerticalAlignment">
<NewValue>Bottom</NewValue>
</PropertyChange>
<PropertyChange Object="TextBox_1" Property="Margin">
<NewValue>10,0,0,1</NewValue>
</PropertyChange>
<Resize Type="TopRight" X="-677" Y="7">
<Element Name="TextBox_1" />
</Resize>
<PropertyChange Object="TextBox_1" Property="Margin">
<NewValue>10,254,0,1</NewValue>
</PropertyChange>
<PropertyChange Object="TextBox_1" Property="HorizontalAlignment">
<NewValue>Stretch</NewValue>
</PropertyChange>
<PropertyChange Object="TextBox_1" Property="Width">
<NewValue>Auto</NewValue>
</PropertyChange>
<PropertyChange Object="TextBox_1" Property="Margin">
<NewValue>10,0,0,1</NewValue>
</PropertyChange>
<Move X="10" Y="-1.39999999999839">
<Element Name="TextBox_1" />
</Move>
<PropertyChange Object="TextBox_1" Property="Margin">
<NewValue>0,255,10,-0.399999999998386</NewValue>
</PropertyChange>
<PropertyChange Object="TextBox_1" Property="Margin">
<NewValue>0,0,10,-0.399999999998386</NewValue>
</PropertyChange>
<PropertyChange Object="TextBox_1" Property="Margin">
<NewValue>0,0,10,0</NewValue>
</PropertyChange>
<PropertyChange Object="TextBox_1" Property="Margin">
<NewValue>0,0,0,0</NewValue>
</PropertyChange>
<PropertyChange Object="LayoutRoot/Index:0" Property="Margin">
<NewValue>-2,20,0,0</NewValue>
</PropertyChange>
<PropertyChange Object="LayoutRoot/Index:0" Property="Margin">
<NewValue>0,20,0,0</NewValue>
</PropertyChange>
</Customization>
</Form>
</Forms>
</Presentation>
<LanguagePacks>
<LanguagePack ID="ENU" IsDefault="true">
<DisplayStrings>
<DisplayString ElementID="ManagementPack.c09959e1_6a5f_44b7_ab87_b908fe7698f9">
<Name>ManagementPack.c09959e1_6a5f_44b7_ab87_b908fe7698f9</Name>
</DisplayString>
<DisplayString ElementID="NewClass_1">
<Name>NewClass_1</Name>
<Description>Specify your class description.</Description>
</DisplayString>
<DisplayString ElementID="NewClass_1" SubElementID="Property_10">
<Name>Property_10</Name>
</DisplayString>
<DisplayString ElementID="NewClass_1" SubElementID="Property_11">
<Name>Property_11</Name>
</DisplayString>
<DisplayString ElementID="CustomForm_710c2cf6_93ec_4f89_a3c4_eab2c6afa7a1">
<Name>Microsoft.EnterpriseManagement.ServiceManager.ActivityManagement.Forms.ReviewActivityForm (Customized)</Name>
<Description>Microsoft.EnterpriseManagement.ServiceManager.ActivityManagement.Forms.ReviewActivityForm (Customized)</Description>
</DisplayString>
<DisplayString ElementID="ClassExtension_210829b0_39b3_4022_969a_0bfd171e5e2c">
<Name>Extension of Review Activity</Name>
<Description>Extension of class Review Activity</Description>
</DisplayString>
<DisplayString ElementID="ClassExtension_210829b0_39b3_4022_969a_0bfd171e5e2c" SubElementID="Larger_Comment_Property">
<Name>Larger_Comment_Property</Name>
</DisplayString>
</DisplayStrings>
</LanguagePack>
</LanguagePacks>
</ManagementPack>
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