Approving review activity (notification)

Hello,
please help to solve problem with notification.
I need to recieve notification if someone approve Review Acitivity in the change request, if I am responsible person of service request. I found possible way
http://www.scsm.se/?p=948 but it did not work for me. I created subscription, exported MP and changed string in the rule section of newly created subscription:
<Item>$Context/Path[Relationship='CoreActivity!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='WorkItem!System.WorkItem']/Path[Relationship='WorkItem!System.WorkItemAffectedUser' TypeConstraint='System!System.User']$</Item>
but do not work.

So let me see if I have this straight. you have a change request, which contains a review activity, and when someone approves this review activity, you need the owner of a service request to be notified. I have a few questions:
How are the change and service request related? is this a unique relationship or the generic "work item affects work item" relationship?
Are you looking to send a notification when a user votes on a review activity, or when that review activity is marked as approved and the process is ready to continue? This is only an important distinction for review activities that have multiple reviewers.
Hello,
for example we have simple service request with review and manual activity in it, if someone approves review activity, AssignedTo user of service request needs to be notified.

Similar Messages

Get user who approve review activity

Hi,
It's possible to create a notification to notify affected user who approved her review activity ?

It possible into Powershell or Orchestrator.
More difficult way is coding own workflow.

Review Activity Notification to Direct Reports

We have a workflow, thats creates review activity to manager of useraffected. Works Perfectly.
But in some cases, aduser have direct reports, and SCSM aggregate this people to reviewers, from a review activity and send email to manager and direct reports.
I was investigating, y apparently direct reports and manager are "reviewers".
Is this situation a bug, an error, or it's OK?
There is anyway to avoid that direct reports are agregated to reviewers?
Thanks

Hi,
How do you determinate direct report users?
Cheers,
Marat
Site: www.scutils.com
Twitter: LinkedIn:
Graveyard:
from Ad properties. The users in active directory have direct reports

Can I insert the name poperty of the RequestedByUser related object of the parent Change Request workitem in a review activity email notification template?

I am working on a SCSM change control workflow driven by email.
A lot of my work is based on the information found in this post:
http://blogs.technet.com/b/servicemanager/archive/2012/04/03/using-data-properties-from-the-parent-work-items-in-activity-email-templates.aspx#pi158453=4
This is an excellent post to which my Internet searches continually return. The workflow is about 90% complete.
My question is can I insert the properties of a related object of the parent workitem in a workflow email notification?
For example, I want to include the name property of the RequestedByUser related object of the parent workitem object in a review activity notification.

Thank you for your reply. I have confirmed my template is using a projection that includes the parent workitem and requested by user. Where I am having trouble is the notification template syntax used to call the properties of the related
object of the parent workitem. The picker in the GUI won't show that related object, so I have no example to follow. I hope this reply makes sense!

Review Activity (RA) Approval Condition is Changing

Hello everyone,
I am running SCSM 2012 R2 version 7.5.3079.0 (no CUs). I am having an odd issue where it seems as though the approval condition is changing on review activities. I can't seem to figure out if I've done something or if there is something else
going on. This is causing some tickets to "stall" and not actually get processed or is delaying actual approvals.
So as an example, the person who originally designed the system put an Automatic Approval Review Activity at the beginning of every SR. In the template, the Approval Condition was set to Automatic and there were no reviewers. All of a sudden
a reviewer with no name would show up and the approval condition would become unanimous. I since removed that RA.
Now there is a similar issue I am finding on my Change Requests (CRs). I have only done three as we are basically doing dry runs before we convert off our old system. In my template, I have a review activity that has the six members of our
change approval board as reviewers. The members rarely change so I saw no reason to make this dynamic. The template has the stage set to Approve with an Approval Condition set for Percentage. The threshold is 66% or 4 of the 6 reviewers.
At some point, the approval condition was changed to unanimous. If I look at the history of the RA, I can see where the activity was created and it says Approval Percentage 66. The RA went from Pending to In Progress and then about a minute later,
the approval condition and percentage changed. The name on that time entry is just one of my service accounts.
If it helps...here is that process that the CR template follows
Automatic Review Activity, which has not been an issue so far.
Runbook Automation Activity - Updates some fields on the CR with information based on fields. Also modifies the reviewer in the next step to be the Business Owner of a system.
Business Owner Approval Review Activity - Template is set to unanimous and has one blank reviewer that is updated by the previous runbook.
Change Approval Board Review Activity - Explained above.
Runbook Automation Activity - Converts the Change Request to a Release Record.
I appreciate any and all assistance that someone could provide.

This is a common issue.... try restarting the following three services: Microsoft Monitoring Agent, System Center Data Access Service, System Center Management Service and deleting your health service cache (Installation Folder/Health Service State) (it
will regenerate once you restart the services)

Approve / reject review activity from mail notification

Hi SM Expert,
It's possible to approve or reject review activities from mail notification on Lotus Notes ?
Thanks

If lotus notes can send e-mails - YES.
Maybe this helps:
http://blogs.technet.com/b/servicemanager/archive/2011/02/08/tricky-way-to-handle-review-activity-approvals-with-the-exchange-connector.aspx
Patrick Wahlmüller

Review activity set to notify Affected User of Approval Required - Service Request

We are trying to setup a new employee on boarding process. We have a service request form that gathers information.
We also have a review activity that the affected user (who is the manager on boarding the employee) has to approve when they get a signed confidentiality agreement, etc.
We cant set Affected User as a Reviewer but the affected user can approve.
How can we notify the affected user to review and approve the review activity.
On the screen shot below it is the first review activity.
Note: we have some workflow activity events setup that work when the reviewer is assigned in the template.
Thanks Lance

You want to set the affected user of the SR as a reviewer on the RA? In essence approving their own request. Why not just make the signed confidentiality agreement mandatory (cannot create request without it).
Anyways you have two ways to go. A custom workflow/scheduled PS-script or a runbook. If you have Orchestrator that is the easiest. Setup a "Monitor Object" that targets new SRs and a criteria that uniquely identifies the SR (Title may do). Then get the related
user from the SR and add this to the RA as a reviewer. Should be fairly easy to google a blog on specifics on how to do this.
http://www.scsm.se/?p=895
and a long one:
http://blogs.technet.com/b/servicemanager/archive/2012/05/22/working-with-relationships-in-the-scsm-orchestrator-integration-pack.aspx
http://codebeaver.blogspot.dk/

Review Activity: Approve\Deny Issue

Can someone help me understand what im doing wrong:
I currently have 5 approvers setup under my review activity. I set the Approve threshold to 20% so one person can approve the request. My issue is when someone rejects the request the activity sits until everyone votes.
Why doesn't the rejection process work in the same fashion as the approval process?

Thanks for the quick reply. One of the reasons for so many approvers was due to timezones however since we just need one out of the group to approve or deny the veto option will work. I added the option HAS VETO to all of the approvers. Once approved or
rejected that one vote does it all.
thank you!

Exchange Connector - Review Activity Votes not updated

Hi All,
I have System Center 2012 R2 Service Manager with Exchange Connector 3.0 (last version, incl bug fix).
I have configured Exchange Connector to check emails in Office365 Mailbox. I've created Run As Account (named O356 RAS) with username of the cloud mailbox user "o365domain.cz\leaservice" (email [email protected]). Our internal domain is
not the same! it is domain.local.
When I create Service Request with Review Activity and I try to Approve this RA by email by sending email with:
From: [email protected]
To: [email protected]
Subject: [RA12345]
Body: [Approved]
nothing happens. I've configured the EWS logging in the registry to level 7, so I can monitor the Exchange Connector in Eventlog. I can see that the connector can see the incoming approval email and process it, because email is deleted in mailbox and in
RA history I can see related object to O365 RAS. But the vote is not processed, Decision Field contains "Not Yet Voted"
RA is in status "In Progress"
The same email status change for Manual Activity is working!!!! I'm using status [Completed] and everything works just fine.
I have problem only with Review Activities... Any ideas pls?
Thanks
Jan Marek MCT | MCITP | MCTS

I fixed it! Workflow Account's AD User has to use the same email address as the Exchange Connector.
I've been using email [email protected] for SCSM workflow account and as the reply address in the scsm smtp notification channel and different email [email protected] for exchange connector. this was causing the review activity problem.
Jan Marek MCT | MCITP | MCTS

Permissions for Approving Review Activities via the SSP

I need a little help figuring out the necessary permissions I need to assign in SCSM 2012 R2. I'm trying to create a user role that will allow users to do only the following tasks via the self-service portal:
Approve a Review Activity
Reject a Review Activity
Mark an Activity as Completed
Mark an Activity as Failed
I want to ensure that users can only submit a vote for themselves for Review Activities. For example, if User1 and User2 both have to vote on an RA, I don't want User1 to be able to Approve on behalf of User2 via the SSP.
I've tried creating a custom role based on the Advaned Operators role, but that gives too many permissions (User1 can approve on behalf of User2). I've also tried creating a custom role based on the Read-Only Operators role, but then User1 can't approve
at all. Can someone point me in the right direction?

Activity Implementors is the first option. That allows the user to edit, vote and complete activities. however, this will not prevent approve on behalf.
I'm going to buck the trend here, and suggest that you should not restrict on behalf of approval. This can be a real hassle if someone goes on vacation or is otherwise indisposed. The general methodology for this is trust and verify, I.e. set up
an alert or notification for behalf of approvals that goes to a supervisor or have an auditing report that shows votes on behalf.

Add approver/ reviewer-data not coming up.

Hi All
One more question-we are in SRM4.0
We managed to enable the add approver and add reviewer tabs under approval.
Now when we try to add approver or reviewer the system does not fetch any data. Do we need to maintain a separate table of approvers and reviewers and link a program so that when user clicks on the tab, the data is fetched from the table....or there is some other way out.
Regards
Ashish

Ashish,
I am having a similar kind of issue like what you had months back. The 'Add approver' and 'Add reviewer' buttons are disabled on the shopping cart status overview. I have the approval task TS10008126 as general task (Not general fowarding allowed). Also the SAP provided BADI SAP_CHNG_AGNT_ALLOW is active in the system. But for some reason the add approver/reviewer buttons are greyed out.
How did you resolve your issue? Appreciate your help
Thanks
Sridhar Jami

Incident Review activity

Hi
In my SCSM 2012 for incidents, i am planning to add review activity so that if any approval is required, it can be approved by the line manager for the created user.
But if try to add activity, only manual activity is displayed. I need to add Review activity to an incident.
is it by design that Reviews activity is only for Service request?
regards Sundaresan.C

i think the problem here is that you haven't considered the need all the way though. remember that an incident is a user's report of a problem. what does it mean to have someone approve my report of an outlook problem?
anything that requires approval needs to be a service request, rather then an incident. a service request is a user's request for something; something that can require approval before being delivered.
it make sense to approve my request for a new computer, it doesn't make sense to approve my report that my computer is on fire; but you might want to reference my incident reporting a computer fire as support for my request for a new computer.

Review activity -- Send email to reviewers, with mutilple review stages

I am trying to make a series of review activities. I want the reviewers to be notified only when their activity is in focus. I have tried several ways but have ran into issues.
Method 1: I had a series of Review activities that ran in sequence. I created a workflow to run "on update" when the stage changed. The workflow was to notify the reviewers. I assumed that it would only notify reviewers
of the current review activity but it notified all reviewers in all review activities. I couldnt get passed this issue so I went to method 2.
Method 2: I had a review activity that upon completion would run a workflow. The workflow would initiate a new template that would add the next set of reviewers. In addition the workflow would notify the reviewers that action was required.
The problem is that the original reviewers recieved the email as well. I only want reviewers who have an action required to get the email.
Please note that I am fairly new to system center, so if you could provide a little detail to potential solutions that would be great.
Thanks in advance for your help.

Thanks for your reply... I sure hope I am doing something wrong.
1. I am targeting the RA... I.E. The workflow is set in the activity event workflow config; then Review activity. I tried it a couple of ways. One way to target the RA when it changes, and the other is to target a specific RA based on the
stage (I.E. Changed to approve). Also this is for change requests, but the concept should be the same.
2. I tried a rule that was: "on update; status not equal to in progress" Which worked, but all Reviewers in all RA's got an email. The other rule I tried was: on update, stage changed to approve. Which also worked, but all approvers
in all RA's got the email.
3. Each RA has am independant list of reviewers... If someone is listed more that once, it is because there input is needed at that particular time in the process.
4. This may be the answer.... I am going to test now. I had them all listed one by one, and hadnt investigated the sequential activity "activity"... I.E. I had listed all of my RA's whcih in the flow diagram were sequential, rather thatn using
the sequential activity "activity".
I am going to test, Ill respond in a few on my progress.
Thanks

Review activity re-assigment

Hello,
we have SCSM 2012 R2, as you know there is no possible way to make notifications for assigment/reassigment and we need to use custom MPs. I found this management pack for example
http://www.scsm.se/?p=1053. But we have a problem with reassigment of review activity, if I create a new reviewer, I recieve a notification, if I change current reviewer (me) to another person from AD and back
to me, I do not recieve notification, is it possible to create such notification?

So it's important to understand that a review activity is actually a collection of objects, not just a monolithic work item. (I don't have the reference in front of me, so don't take any names in this post as gospel).
you have the Review Activity itself, which has the parliamentary rules for voting, title, desc, RA#### id, etc.
you also have a "Review" object for each reviewer that is related to the parent RA by the ReviewActivityHasReviewer relationship. each "Review" object contains the decision, must vote and veto properties, as well as relationships to users, specifically ReviewerhasReviewuser,
that relates the review object to the voting user, and the Voted By Relationship that records who actually voted in the case of proxy votes.
So in this model, there are two relationships that can change to trigger a notification. you can have a new Review object added to the review activity, or you can have a new user added to the review object. you're going to need to have two notification
rules to make this work.
From my reference above, you'll want to use the console to create two notification subscriptions with dummy criteria, Export out the MP that contains those rules, and replace the existing subscription block with a custom subscription block based
on RelationshipSubscription targeted at either the review object or review user relationships instead.

Review Activity - Change Comments window 256 character limit

The Comments window for review activities is by default set to a 256 character limit. We need to change its size so reviewers can fully comment on their approval/rejection of a CR. As a workaround for now, we have them providing larger comments
in the Notes section of the CR. What would be the best approach to customize Comments to meet this need?

Hi Jalass
Here's what I meant, not sure if this will satify your requirements, but I suggest it anyways.
Using the authoring tool, I extended the class and added Larger_Comment_Property. Then I added a text box below the Reviewers section bound to the Larger_Comment_Property that would take as much as 4000 characters. It is not per reviewer but is generally
available to all.
Hope this helps
Jep
<ManagementPack ContentReadable="true" SchemaVersion="1.1" OriginalSchemaVersion="1.1" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
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<Name>Property_11</Name>
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<DisplayString ElementID="CustomForm_710c2cf6_93ec_4f89_a3c4_eab2c6afa7a1">
<Name>Microsoft.EnterpriseManagement.ServiceManager.ActivityManagement.Forms.ReviewActivityForm (Customized)</Name>
<Description>Microsoft.EnterpriseManagement.ServiceManager.ActivityManagement.Forms.ReviewActivityForm (Customized)</Description>
</DisplayString>
<DisplayString ElementID="ClassExtension_210829b0_39b3_4022_969a_0bfd171e5e2c">
<Name>Extension of Review Activity</Name>
<Description>Extension of class Review Activity</Description>
</DisplayString>
<DisplayString ElementID="ClassExtension_210829b0_39b3_4022_969a_0bfd171e5e2c" SubElementID="Larger_Comment_Property">
<Name>Larger_Comment_Property</Name>
</DisplayString>
</DisplayStrings>
</LanguagePack>
</LanguagePacks>
</ManagementPack>

Approving review activity (notification)

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