TS1424 I purchased rubies in paradise cove,got charged and never received them,ordered again and got them,so charged twice for same product.Can I get refund?.

I purchased rubies in paradise cove app. Some error occurred while purchasing on june 9 and never received them. I thought I wasn't charged for them since I didn't get them. I repurchased the same item on june 11 and received them. Can I be refunded for the 1st purchase on june 9 ?.

Hello Consumer777,
I sincerely appreciate the amount of detail you’ve provided in your post. It appears you’ve been dealing with this scenario for quite some time, and I thank you for bringing it to our attention on the forums.
I’ve reviewed your case history with Best Buy in regards to this issue, as well as the details of the Better Business Bureau (BBB) case that was opened. We provided our definitive response to the BBB and Best Buy’s decision on the matter has not changed.
Thank you for sharing your feedback on the forums.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

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Someone tried to gift me an app but i never received it. Yet, they got billed for it. Twice.

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HT4098 purchased rubies on paradise cove and still have not received the rubies.

Paid $ 9.99 plus tax for a sack of rubies, I still have not received my rubies, what can I do to confirm and receive my purchase?

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Next contact iTunes.
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Rubies in paradise cove purchased but won't download??????????????

Have purchased rubies in paradise cove. But won't/haven't downloaded. What to do?

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I made an in app purchase and never received what I was supposed to. I contacted the producers of the app and they never got back to me. I then contacted apple and they said they would return my 25$ purchase. I still haven't gotten it. What do I do?

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We are users like yourself. You are not speaking to Apple here. We are not able to help. Please call Apple to inquire.
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To contact product and tech support: Contacting Apple for support and service - this includes
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TS1424 Does anyone have any problems being charged twice for same purchase?

Anyone have any problems with being charged twice for same purchase?

Hi Brittany31,
Welcome to the Support Communities!
The link below will help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Hope this helps!
- Judy

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HT4009 Can I get refunds from In-App Purchase

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Hi AP_In_Surbiton,
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TS1424 I purchased rubies in paradise cove,got charged and never received them,ordered again and got them,so charged twice for same product.Can I get refund?.

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