RH8 Linked Word 2007 docx - not all hyperlinks convert

Question

I'm brand new to RoboHelp. I'm linking Word docs instead of importing, and some Word cross-references are not turning into RH hyperlinks. Most of them work just fine. The ones that don't work look like hyperlinks; they are blue and bold (picking up the correct style from Word) but when I check the HTML, there is no code for a link. All the links in Word were created the same way: cross-references to Headers. Many, but not all, of the dead links have the first letter underlined. Some functional links have the first letter or word underlined too, as well as the whole link underlined.
Do only certain levels of headers convert to links (e.g. H1 and H2 only) or is there a maximum number of links allowed per Word docx? Why are only fragments of the links underlined?  I saw a few related questions in forums about hyperlinks not converting at all, but most of mine did convert. If none of them had, I'd know I was missing a switch somewhere, but since most of them work, and they were all created the same way, I'm not sure how to fix.
The Word documents were created by converting FrameMaker 7 documents to FrameMaker 9, then exported as RTF (the export from Frame 7 was not really usable). I created a Word template, created new documentx from it, then copied the RTF text. The cross-references all had to be redone, as the links in Frame were not to headers, but to manually created bookmarks.
I'd really like to keep the source docs in Word, so that I don't have to make all the future updates myself (the coders already use Word; they have no time to learn RoboHelp). Any suggestion would be much appreciated.
Thak you, Debbie @ Tronia Systems

Answer 1

Hi Susie,
I've been pulling my hair out for two days over these darn links that won't convert
I have Headings level 1-5 in my Word docx. The project settings in RoboHelp specify to create new HTML pages for Headers 1, 2, and 3. It is some, but not all, of the Header level 4 and 5’s that are not converting to links in RH. I don’t know if that has anything to do with it or not. That's the frustrating part – if ALL the Header 4 and Header 5’s didn’t convert, that indicates one kind of problem. But most of them DID convert. And they were all created the same way!
In Word 2007, creating cross-references to headers was the easiest way to create my links, so I created all of them that way. For the stubborn ones that just wouldn't convert to RoboHelp, I tried every other way I could think of to create links. This is the only way I could get them to work:
From the Insert ribbon, click Hyperlink instead of Cross-Reference
Link to: Place in this document
Select place: pick the header destination
It takes much longer this way, but it works. If you come up with a more streamlined solution, please feel free to share
-Debbie