Ripple delete broken? - Serious issue

SO ive spent the last 2 weeks finalising a project up in preparation for mastering, and yesterday right before i exported it i dropped in a 2 sec. black video at the start of the timeline and then rippled everything back into place.
Now, im half in this mess because i didnt check, and im half in this mess because something simple that SHOULD work every time DOESNT work.
The end result after the ripple delete is that every single one of my transitions and audio crossfades disappeared from my 27 minute project (and there were a lot)
From a brief browse of the internet it appears this problem has existed since PPRO1.5 and nothings been done about it.
Seriously guys, you all get paid a ton of money to write the software, if something as simple as Ripple Delete is broken and can f**k my project if im not careful then REMOVE IT, Before some other poor soul accidentally loses 2 weeks work and looks like an idiot when they cant present the master to their client on time.
Im off to spend the rest of my day putting disolves back in my project, i suggest you (adobe) spend yours and fix this ridiculous bug, lest you lose your market share to apples final cut.

to be honest i wouldnt have a clue how it has the same issue
i guess youd have to ask how premier deleted all of my transitions in the first place then we might be closer to an answer
id love to know if this is an issue that can be avoided in the future, if theres someone out there thats experienced the same problem
the previous workaround i found didnt help me at all so ive had to resort to manually putting back all of the transitions
and, craig ill blame the tools if the tools are crap
if i was hammering nails and the hammer magically removed all the nails from the wall while i was out getting lunch then there would clearly be an issue with the hammer, no?

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