RMA - ATO configurations

Is anyone using ATO and bring back rma's at the top model level? We've having difficulty determining the best way to bring back configured units.

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Importing ATO Configurations

Hi,
We are trying to import ATO configurations on a sales order. Our model structure is like we have a top ATO model (called PATO) with two child ATO models and additional components. The child ATO models are defined with WIP supply type as 'Phantom' in the top ATO model. We can see the entire BOM structure in the intended BOM. We populate the columns top_model_line_ref+ and link_to_line_ref+ in the Order Import interface tables like mentioned in Oracle whitepapers and metalink notes. On import, the order is imported, however the link between the top model and the child lines is broken. We can see the entire configuration on the order form, however not on the configurator HTML page. There we see only the top model. The child ATO models are not included in the final configuration. The column 'link_to_line_id' is also NULL. The Order Import log files gives the error message +"The given node was not found within the model"+. From the log file we made out that this message is coming from the CZ Batch Validation API. It appears that somehow the CZ Batch Validation API is not able to resolve the child/components as under the top model and thus fails. The configuration for the Child ATO models is generated using the CIO java API using a model string. We get the individual configuration of the child ATO models and put them under the top parent ATO model (PATO) and then trying to import the sales order. We are not sure if we are missing anything here. Do we need to populate any other interface tables (like some CZ tables) to support this Order Import. Has someone tried this? Please advise if this is even feasible or not. Any workarounds/alternative solutions?
PATO
| Child ATO1
| Child ATO2
Child ATO1
|OC1
|Option1
|Option2
|OC2
|Option3
|Option4
Child ATO2
|OC1
|Option1
|Option2
|OC2
|Option3
|Option4
Thx,
Nitin

Hi Jason,
I appreciate your inputs on this. It looks like the Order Import is not designed to import configuration of a published model structure (based on our testing). Yes we are able to open the runtime configurator page from Order Management and able to configure the complete nested model structure. We tried to use the batch validation API in an adhoc manner (using pl/sql) and did two tests:
1. Test#1, with the non OCD published nested BOM model structure. We dint pass any config_hdr_id or config_rev_nbr in the initialization message. We did pass the configuration details (component_code, qty, input_seq) in the config_input_list. This created a new configuration and validated it as seen the termination message.
TC70 ->5219597; C70 ->5219517; C70-ENGINE ->5219518; C70-TRANSMISSION ->5219537; C70-V6 -> 5219538; C70-V8 -> 5219539; C70-STANDARD -> 5219540; C70-AUTOMATIC -> 5219541;
<initialize>
<param+name="organization_id">xxxx</param>
<param+name="config_creation_date">12-26-2011</param>
<param+name="database_id">xxxx</param>
<param+name="calling_application_id">660</param>
<param+name="responsibility_id">64351</param>
<param+name="inventory_item_id">5219597</param>
<param+name="read_only">false</param>
<param+name="save_config_behavior">new_revision</param>
<param+name="save_usage_behavior">never</param>
<param+name="user">xxxx</param>
<param+name="pwd">xxxx</param>
</initialize>
l_rec_index := 1;
config_input_list (l_rec_index).component_code := '5219597-5219517';
config_input_list (l_rec_index).quantity := 1;
config_input_list (l_rec_index).input_seq := l_rec_index;
l_rec_index := l_rec_index +1;
config_input_list (l_rec_index).component_code := '5219597-5219517-5219518';
config_input_list (l_rec_index).input_seq := l_rec_index;
config_input_list (l_rec_index).quantity := 1;
l_rec_index := l_rec_index +1;
config_input_list (l_rec_index).component_code := '5219597-5219517-5219537';
config_input_list (l_rec_index).input_seq := l_rec_index;
config_input_list (l_rec_index).quantity := 1;
l_rec_index := l_rec_index +1;
config_input_list (l_rec_index).component_code := '5219597-5219517-5219518-5219538';
config_input_list (l_rec_index).input_seq := l_rec_index;
config_input_list (l_rec_index).quantity := 1;
l_rec_index := l_rec_index +1;
config_input_list (l_rec_index).component_code := '5219597-5219517-5219537-5219540';
config_input_list (l_rec_index).quantity := 1;
config_input_list (l_rec_index).input_seq := l_rec_index;
l_rec_index := l_rec_index +1;
Result:
======
<terminate>
<config_header_id>3730129</config_header_id>
<config_rev_nbr>1</config_rev_nbr>
<valid_configuration>true</valid_configuration>
<complete_configuration>true</complete_configuration>
<exit>save</exit>
2. Test#2, with the OCD published nested BOM model structure. We dint pass any config_hdr_id or config_rev_nbr in the initialization message. We did pass the configuration details (component_code, qty, input_seq) in the config_input_list (like test#1). This created a new configuration and validated it as seen the termination message. But failed. The termination message as seen below:
Config processed successfully
Recieved Response from the server follows ....
<?xml version='1.0'?>
<terminate>
<config_header_id>3729912</config_header_id>
<config_rev_nbr>1</config_rev_nbr>
<valid_configuration>false</valid_configuration>
<complete_configuration>true</complete_configuration>
<exit>save</exit>
<config_outputs><option><ps_node_id>26899222</ps_node_id>
<selection_line_id>138773258</selection_line_id><bom_item_type>1</bom_item_type>
<component_code>5213637</component_code><quantity>1</quantity>
<inventory_item_id>5213637</inventory_item_id>......</option>
</config_outputs><config_messages>
<message>
*<component_code>5213637|1-1323962|1</component_code>*
<message_type>warning</message_type>*
*<message_text>The given node was not found within the model.</message_text></message>*
*<message><component_code>52136371-1320165|1</component_code>*
*<message_type>warning</message_type>*
*<message_text>The given node was not found within the model.</message_text></message>*
............</config_messages></terminate>
Again we have not written any CX's to be executed during the batch validation like you mentioned (postConfigNew event). The batch validation seems to be working fine for non published BOM models, but not for published BOM model structures.
Can you please elaborate or email me the details about the point#2 of launching the configurator during the batch validation. I will go through the impl.guide meanwhile.
Thanks,
Nitin jain

RMA for Configurations

We are using PTO/ATO Models and want to ensure we only issue a credit note if the complete model was returned.
Somehow Oracle interfaces each component/option directly to receivables interface.
Do you know a way to ensure complete credit notes ? (other than approvals)
null

Good luck to you as I have been struggling with customer service for quite sometime. I finally was issued an RMA number to have my son's Zen Sleek fixed (having issues with it locking up, won't boot up, won't connect to the computer, etc). I mailed it in, along with the $25 diagnostic fee, only to have them send it back to me, telling me there is nothing wrong with it. I'm so frustrated. I replied by email asking them what to do next, their reply was the same email they originally sent.....go back to where I bought it (dead-end there, they won't help), or send a request for ANOTHER RMA number, send in ANOTHER $25 so they can test it. This is ridiculous!

Collected ATO Model & items with sales orders and forcast not in ASCP plan

PTO/ATO/ATP challenged - need some help understanding this and how it should work or if it can work.
On 11.5.10.2, a customer wants to see the ATO model and options in the ASCP plan
when the ATO configuration item is not created in the Sales Order.
Using the BOMN example below level 2 - ATO item and level 4 - Marketing Code (Forecast at this level)
ALTIX-4700-PTO-Z level 1 PTO Model
ALTIX-4700-ATO-Z level 2 ATO model
--ALTIX4700-SYS-Z level 3
LST-IRU-Z level 4 Ordered item
LST-4700-WC-Z level 4 Ordered item
LST-IRU-WC-SRACK-Z level 4 Ordered item
They are not seeing level 4 items in the plan even though they have Sales Order Demand and forecast at this level.
They see the items in the collection workbench, but they are missing in the ASCP plan.
Any ideas will be appreciated.
Thanks.
Edited by: Bob Marchant on Oct 16, 2008 12:02 PM

Are you able to book an order on sales order work bench with same configuartion?

How ATP works for ATO Item

I have the following scenario:
We have ATO item which gets manufactured by CM.
CM ships the items to a 3PL warehouse via Internal Sales Order (we use drop ship by CM to customer, as well as we stock standard models at 3PLs & depots).
In order to ship to a customer, we create a Sales Order with 3PL as a shipping warehouse. If on-hand quantity is not available in 3PL warehouse for ATO configured item, how ATP will behave? Will it consider infinite supply as defined in the time fence?
Note: in both CM & 3PL inventory organization, ATO item setup is “Buy”.

Another note: we don't use ASCP / GOP.
Thanks.

Change ATO item attributes

Hello All,
I'm trying to change item attributes for an ATO Configuration item.
According to the following link, these are Hard Coded item attributes:
http://docs.oracle.com/cd/E18727_01/doc.121/e13692/T426454T426680.htm
Is there anyway to change one of these fields, so the new configured item will be created with a different item attribute, without changing the package?
Thanks,
Tomer.

Hi,
It needs customization. But why do you want to change them? If we understand the requirement I believe I can give a try to explain.
regards

Hot to get the Cost(Rollup) for an ATO Item

Can any one let me know how to get the rollup cost for an ATO Model.
I have created an ATO and through Ordermanagement I created an SO and configured an Assembly now I want to know what is the cost for the New assembly which got created with sales order configurator.
Thanks & Regards,
Srinivas

Pl see if MOS Doc 421782.1 (OEXOEORD - How to Display Cost For ATO Configured Item?) can help
HTH
Srini

Configurator window

Hi,
We faced an issue on ATO Configurator window.
Some models in the Configurator window can not carry out the data of option class and model item.
In the Configurator window, it only show the model name and operators can not configurate items.
We have checked the settings on item attributes,BOM and OM,but we still have the problem.
Thanks in advance,
Best regards,
Zhxiang.

Maxi,
I think your test case should be working. Coming to first page from 2nd page should not affect CX onCommand button behaviour unless you are doing something specific/conditioanallly in your code. You should raise Oracle SR.
Thanks,
Pankaj

Hot to get an item price for workplan resources?

Hello,
I have a Question, Is there a way to obtain an item price (from requisition, quotation or purchase order) and link it as a rate for material items on the workplan resource. Or maybe assign resources to a workplan, then create the requisition and get the item price.
Our client needs to be able to plann workplan cost based on market prices and not on standar rates. Can you help me with this to avoid a posible development.
Regards
Edited by: omar_delateja on 17/11/2010 05:55 PM

Pl see if MOS Doc 421782.1 (OEXOEORD - How to Display Cost For ATO Configured Item?) can help
HTH
Srini

How to copy a sales order in istore

Hi
Is there any API which will enable a istore user to copy order in IStore - as it is done in OM?
(1) Our requirement is that For a Model item, we should be able to copy from an existing order from the Order Tracker Page in istore and make one or two changes to the configuration parameters and re-submit the order as a new order.
(2) Also is it possible to change the order type in istore, for eg. if I want the order type to be a 'Quote" type, is it possible to handle this in istore?
Thanks in advance.
Revathi R

Hi Pradeep,
I have a requirement for copy the Existing ATO configurator model to new model.
i.e. Customer will configured the model in istore process flow to create a sales order.
After that for second sales order customer don't want to make same configuration for new order.
They want the copy of existing sales order lines into shopping cart.
so added interface for copying the existing configuration and existing items sales order.
In this process we could do for normal standard line items. But we are facing some issues in copying the configurator items. Also it should work for both orders created in istore and OM process).
Steps we are followed for copying the existing ATO models:
=>First we find the existing configuration's for already created ato model.
=>Then we copied the existing model configuration into new configuration using cz_cfg_api.copy_configuration API
=>After that we are passing new configuration detail, model line details and sub item detail into ASO_QUOTE_LINES_PVT.Insert_Quote_Line_Rows API.
=>This API's will made the appropriate entry in 'ASO_QUOTE_LINES_ALL' and 'ASO_QUOTE_LINE_DETAILS' tables.
After the all process when we looking into the cart page the model and model sub-items are created as separate lines.
It was not fully configured as a model.
Could you please guide me, anything related configurator process

Is It possible to automatically configure ATO Items in OM?

Dear all
We are implementing oracle R12.
I have a requirement on which we receive customer demand through EDI. We use oracle ecommerce Gateway and RLM modules for importing demand which finally needs to go to OM.
CUstomer however instead of sending us an specific item code in the demand, he only send us a generic item, and besides It , It sends a list of specification whcih indicate how we need to produce that item. THe sum of their generic item plus the specifications results into an specific item which we need to have setup in oracle.
It really looks to be an ATO scenario. I know that we can use OM and also oracle configurator for managing ATO scenarios, but I have seen this working perfectly when user manually enters the demand in OM or oracle configurator, and manually also selects the proper optio classes/Options from the Model item structure. THis wont work for our case because customer demand needs to be automatically imported.
You know if there is a way for we to manage this ATO scenario, including the import of the customer demand with the generic item (which would be like the model item) and the specifications (which would be like attibutes setup in the option class/Option items) and then oracle to be able of automatically generate the configuration item, by automatically matching the specifications contained in the demand versus the ones available in the option class/option items ?
If this is possible, would It be possible using only OM module, or It would be required also Oracle configurator?
I appreciate the help you can give me on this
Thanks a lot!

Order Management provides you with the ability to import ATO and PTO configurations from legacy systems or EDI. In your case, you should define the ATO/PTO model first and then import the order and configuration selections from the EDI.
The order import will let you create an Order even if the selections are invalid.
You should then programmatic book and progress the order (using Order actions api).
If the configuration is valid, then the API will generate a * number (ATO item), create bom/routing as appropriate and place that item on the sales order.
If the configuration is invalid, it won't let you book the order. Once you have fixed the invalid selections/configurations, you will be able to book and progress the order.
See http://download.oracle.com/docs/cd/A89549_01/acrobat/115omapi.pdf for details.
Also refer to the "Importing Configurations" section in Oracle Order Management Suite White Papers [ID 113492.1]
Hope this helps
Sandeep Gandhi
Independent Techno-functional Consultant

Can we copy the already created Configuration Item in ATO Model

Hi all,
We have the requirement for copy the Existing configurator ATO items into new model. i.e. Customer will congifured the model in istore process flow to create a sale order. After that for second sales order customer don't want to make same configuration so added interface for copying the existing configuration. In this process we are facing following issue.
Steps we are followed for copying the existing ATO models:
=>First we find the existing configuration's for already created ato model.
=>Then we copied the existing model configuration into new configuration using cz_cfg_api.copy_configuration API.
=>After that we are passing new configuration detail, model line details and sub item detail into ASO_QUOTE_LINES_PVT.Insert_Quote_Line_Rows API.
=>This API's will made the appropriate entry in 'ASO_QUOTE_LINES_ALL' and 'ASO_QUOTE_LINE_DETAILS', line_relation tables.
After the all process when we looking into the cart page the model and model sub-items are created as separate lines.
It was not converted as ATO model.
Please help.

Hi,
We solved this issue by using custom API process, also we used ASO oracle packages.
Thanks,
LSP

CRM RMA orders for configurable products

Hi Experts,
We have configurable products created in ERP. We need the capability to place the configurable products in CRM RMA order. Any guidence on the steps that are needed to bring the configurable products to CRM is greatly appreciated.
Also Is it possible to place a return order for Configurable product as a whole and individually on a single variant of the product? Serial numbers are associated at both the levels.
Thank you
Ram

Tony,
It looks more like an issue with the loading of the JCO properties before the logon. Can you go to XCM and try reentering the password and save the config. Once done do a test connection and restart the application.
Then set a breakpoint in the BackendBusinessObjectBaseSAP class in the method getDefaultJCoConnection().
Here when the current connection is invalid it tries to read the config properties from XCM. Just check if it is reading the correct values from the config ISA_COMPLETE which is read on the backend object.
In case of mismatch, you need to fix that or you could try to build a new JCO connection with your own parameters.
Pradeep
Edited by: Pradeep Kumar on Mar 11, 2010 6:20 AM

Configurator ATO Model Non-shippable process in istore.

Hi all,
I am working in istore implementation process in R12. I got some Issues while using using Configurator ATO model item in istore. If we disable the"Shippable" flag for single item means, it was "NON-Shippable" item, And we never get any shipping information in istore.
This process is working fine in istore , for using single items.
But the same process is not working for configurable model in istore.
For this process i disabled all configurator model sub-items "shippable" flag, And all are non_shippable
But when i configure ATO model in istore i got all shipping details. (Like shipping page, shipping address, etc).
Could you please help me on this, how to avoid shipping details for configurator item in istore.

Initially Quote_header_id will be created based on top model id. Also this quote header id will be updated with active shopping cart tales. once the entire configuration is completed means all sub items are passed through cursor and making entries in following tables using model configuration detail. The bom model configuration is available in cz_config_hdrs table. Aso_quote_headers_all, aso_quote-lines_all,aso_quote_line_details and aso_quote_line_relationship.

When I book the PTO or ATO model, I am getting the error "Configuration validation resulted in error(s)."

Deal All,
When I try to BOOK the PTO or ATO model, I am getting this error "Configuration validation resulted in error(s).". System is not allowing me to BOOK the order.
Really appreciate if anyone faced this type of issue and please provide some solution on this.
Regards
Subramanyam Jayaram
Mobile : +91-888 680 1966

Please review the following docs and see if any helps.
Configuration Validation Resulted In Error(s) While Booking after Upgrade to R12 (Doc ID 1679380.1)
Configuration validation resulted in error(s); ORA-01403: no data found in Package oe_config_pvt (Doc ID 384266.1)
11.5.10.25.37 or lower - When Booking, Configuration Validation Resulted In Error(s) (Doc ID 727949.1)
"CONFIGURATION VALIDATION RESULTED IN ERROR(S)" WHEN BOOKING THE ORDER (Doc ID 1065818.1)
Configuration Validation Resulted In Error(s) While Booking (Doc ID 358164.1)
OEXOEORD: Booking Errors. Configuration Validation Resulted In Error(S). (Doc ID 311606.1)
Thanks,
Hussein

RMA - ATO configurations

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