RMA of an item

Hi,
I have couple of order for few customers which is booked , shipped and invoiced for a year and after few months the customer returns few items and I need to pay the customer back .
1. The sales team keeps updating the price list every few months
Problem
When the customer returns and when we have to pay the customer we are paying on the new price list and not on the price list we ishiiped the item and the customer does not provide us the order number so that we can see and pay the money based on that day price list - how to resolve this ? is there any workroubnd for this?
Thanks for the help

Hi,
RMA information also gets stored in the Order tables like OE_ORDER_HEADERS_ALL and OE_ORDER_LINES_ALL etc.
Regards
Parmod

Similar Messages

Creative's policy on RMA'ing second hand go

Hi, I'm just writing with something of a general enquiry regarding Creatives returns/RMA policy, particularly pertaining to second hand goods.
I have recently purchased an X-fi Soundcard second hand which i am expected to recieve shortly, after the purchase went through, i was informed by the seller that "the card doesnt work in my machine" and thus it may be damaged... oh joy.
Essentially, i am wondering whether Creative would still accept an RMA on the item if it did turn out defecti've, or if its second hand status would void any chances of an RMA. If it has any bearing, i am UK based.
Many thanks in advance
--Jakk

Jakk,
Warranty is extend only to the original end-user purchaser and it isn't transferable. A second hand goods won't be cover under the warranty policy. For more information on warranty coverage, you can check the link below.
http://www.creative.com/language.asp...pport/warranty
Jason

Create an RMA without original Order and BOM Item

Hello everyone,
I know it is possible to create a RMA-Order without a Reference to the original Sales Order (the qty should be entered negative) ok, so far so good.
Now I want to add a BOM Item into this RMA, however the sub-Items are not added into the Lines.
Is there any solution, that the EBS will add these Lines automatically into the RMA Order?
Greetings,
Björn

You can create RMA's without Original SO reference.
The time you say there is no original SO reference, there is no way system can search for backdated pricing... hence, you would have to take care of price in your program or provide the selling price directly in RMA... like manual pricing... and ignore the price list pricing...
A step further, in R12 there is enhanced control for serial & lot numbered items... so if un-referenced RMA's would create new let/serial number inventory, and referenced, can be received in same lot or you can create a child lot...
-bs

Need to set "Title", "Display Name" and "Name" fields to custom string property "RMA Number" for each instance of custom work item

Hi,
We have a custom Work Item we use to track RMA's. I've created a string property called RMA Number which is also used as a key.
RMAs do not have titles or any other identifying properties other than the unique RMA number (think incident number).
I was wondering what the best approach would be to set these other fields ("Title", "Display Name" and "Name") to the RMA Number value (RMAXXX), as I'm currently investigating using a powershell script via a workflow.
Thanks,
Pietro

Hi Marcel,
I've come up with the following:
# Load the SMlets module
Import-Module SMlets
# Get the RMA Class
$RMAClass = Get-SCSMObject -Class (Get-SCSMClass -Name MyWorkItem$)
foreach ($RMA in $RMAClass)
$RMANumber = $RMA.RMANumber
$RMA | Set-SCSMObject -PropertyHashtable @{"DisplayName" = $RMANumber; “Title” = $RMANumber; ”Description” = $RMANumber; }
Is it possible to make it aware of which RMA work item executed it, and only update that one? Updating all the records each time a new one is created will cause some problems in the future.
Thanks,
Pietro

Error in creation of Phantom item bill

Hi Gurus,
We have planned to use phantom item. for that wehave created an item of type: 'option class'. Then created its routing but facing below error when trying to cretae bill for phantom item.
Kindly help me out
Regards,
Ali Raza
APP-FND-01048: Use of this combination restricted by WHERE clause ' ( ((:parameter.query_mode = 2 AND bom_enabled_flag = 'Y') OR (:parameter.query_mode = 1 AND EXISTS (SELECT NULL FROM bom_bill_of_materials bom WHERE bom.organization_id = :parameter.org_id AND bom.assembly_item_id = inventory_item_id AND ((:parameter.bom_or_eng = 1 AND assembly_type = 1) OR :parameter.bom_or_eng = 2) ))) AND (bom_item_type in (:parameter.model_item_access, :parameter.planning_item_access, :parameter.std_item_access, :parameter.oc_item_access) ) AND ((:parameter.bom_or_eng = 1 AND eng_item_flag = 'N' AND NOT EXISTS (SELECT 'X' FROM bom_bill_of_materials bom WHERE bom.organization_id = :parameter.org_id AND bom.assembly_item_id = inventory_item_id AND bom.alternate_bom_designator IS NULL AND bom.assembly_type <> 1) AND (:parameter.eam_type is null OR (:parameter.eam_type in (1, 2, 3)
APP-FND-01388: Cannot read value for profile option FND_INDICATOR_COLORS in routine &ROUTINE.

Hi Sandeep,
Thanks for your reply.
I have checked all three possibilities. Item is not Engineering item and already assigned to Org. Also the BOM doesnot exist. Kindly note that I donot have any issue in creating bill of a standard item. We are using phantom item for the first time so tell me if phantom item need some special setup or some profile option to be active etc? I am using below attributes in inventory. Kindly go through it and suggest.
Deviation Factor +     0
Deviation Factor -     0
Shelf Life Days     0
Price Tolerance %     0
Acceptable Rate -     0
Acceptable Rate +     0
Postprocessing Lead Time     0
Planning Time Fence Days     1
Lead Time Lot Size     1
Descriptive Flexfield     ---------
Item Status     Active
Conversions     Both standard and item specific
Forecast Control     Consume Forecast
Effectivity Control     Date
Service Request     Enabled
RMA Inspection Required     Inspection not required
Default SO Source Type     Internal
Restrict Locators     Locators restricted to pre-defined list
Make or Buy     Make
Billing Type     Material
Cycle Count Enabled     No
Check Material Shortage     No
Lot Split Enabled     No
Lot Merge Enabled     No
Lot Translate Enabled     No
Lot Substitution Enabled     No
Bulk Picked     No
Engineering Item     No
EAM Notification Required     No
Use Approved Supplier     No
Taxable     No
Allow Description Update     No
RFQ Required     No
Outside Processing Item     No
Equipment     No
Planned Inventory Point     No
Repetitive Planning     No
Build in WIP     No
Customer Ordered     No
Customer Orders Enabled     No
Internal Ordered     No
Internal Orders Enabled     No
OE Transactable     No
Assemble to Order     No
Ship Model Complete     No
Financing Allowed     No
Invoiceable Item     No
Invoice Enabled     No
Enable Contract Coverage     No
Enable Defect Tracking     No
Lot Control     No lot control
Serial Number Generation     No serial number control
Lot Expiration     No shelf life control
End Assembly Pegging     None
Check ATP     None
ATP Components     None
Safety Stock     Non-MRP planned
Inventory Planning Method     Not planned
MRP Planning Method     Not planned
Primary Unit of Measure     NUMBER
BOM Item Type     Option class
WIP Supply Type     Phantom
User Item Type     Phantom item
Locator Control     Prespecified locator control
Tracking UOM Indicator     Primary
Pricing UOM Indicator     Primary
Reservable     Reservable
Restrict Subinventories     Subinventories restricted to pre-defined list
Description     TEST FG
Revision Control     Under revision quantity control
Planning Time Fence     User-defined time fence
Inventory Item     Yes
Stockable     Yes
Transactable     Yes
BOM Allowed     Yes
Costing Enabled     Yes
Inventory Asset Value     Yes
Include in Rollup     Yes
Purchased     Yes
Purchasable     Yes
Receipt Required     Yes
Create Supply     Yes
Shippable     Yes
Pick Components     Yes
Returnable     Yes
Enable Service Billing     Yes
Regards,
Ali Raza

Sales order line for Non Stock items progressed to Closed status, need to be Cancelled.

Hi,
First time posting to this community, I hope someone can help.
Currently we have a setup where non stock items are being added to sales order lines (charges, etc.).
These lines are being progressed through to Closed status automatically.
Users are reporting that they have entered the line in error and would like to change the status of the line to Cancelled.
We are unable to return the material (RMA) as it is non stockable/transactable etc.
Current workaround is to adjust the stock and make finance aware so that the line does not get invoiced.
However, the system still shows that the line is closed (i.e. provided to customer) which is not correct.
Is there any way of getting the line to a status of cancelled?
Your help is very much appreciated.
Regards
Tim

Hi Arif,
Many thanks for the warm welcome.
I'm thinking the only course of action I have for future, is to make the items stockable/transactable/returnable such that an RMA can be performed if added in error.
We can put a large qty into stock at zero value.
Thanks for your help in any case.
Tim

Stocking aging for on hand item

hello all,
i DUNO if i am posting in the correct section ,
I need to design a report for stock aging showing onhand item with received date, cost, and the supplier of the items, i have a problem is that the onhand item may be mixed with different reciept and different supplier, what tables should I use to do this report, can someone advise me the relationship of the tables.
I have this sql getting the supplier of the on hand item but, with only some of the item from Po receipt will display the supplier, i use the CREATE_TRANSACTION_ID from MTL_ONHAND_QTY_COST_V to link with the transaction_id from ,rcv_transactions , where it will be the transaction id in the material transaction search interface, rma receipt and misscellaneous will also output in the result, i also want to have the supplier of these receipt, and i found some of the id will be sales order pick, the qty is the sames of the onhand now.
Do you have idea what tables should i use, the problem is that i have the po receipt item and it is sale order pick, it is still in the on hand quantity, the query will show the sales order pick transaction id , and it has no record in rcv_transactions, so it does not have supplier... so my question is how to get the supplier of these item to display, hope you understand
SELECT a.*,b.vendor_name
FROM(
SELECT HROU.ORGANIZATION_CODE ORG_CODE,
HROU.ORGANIZATION_NAME ORG_NAME,
MOQV.SUBINVENTORY_CODE SUBINV,
MOQV.CREATE_TRANSACTION_ID CREATID,
IICA.ITEM_CATEGORY_201 CATEGORY,
ITEM,
MSB.DESCRIPTION,
T.LONG_DESCRIPTION,
MOQV.LOT_NUMBER AS LOT_NUM,
MSB.PRIMARY_UOM_CODE UOM,
MOQV.TRANSACTION_QUANTITY AS QTY,
MOQV.ITEM_COST AS ITEM_COST,
MOQV.TRANSACTION_QUANTITY*MOQV.ITEM_COST AS ITEM_SUB_TOT,
SYSDATE + 1 AS TRANSACTION_DATE,
HROU.OPERATING_UNIT ORGANIZATION_ID,
MOQV.DATE_RECEIVED AS DATE_RECEIVED,
MOQV.TRANSACTION_QUANTITY
-- pov.vendor_name
FROM APPS.MTL_ONHAND_QTY_COST_V MOQV,
APPS.INVFG_ITEM_CATEGORY_ASGNS IICA,
APPS.org_organization_definitions HROU,
APPS.MTL_SYSTEM_ITEMS_B MSB,
APPS.MTL_SYSTEM_ITEMS_TL T
WHERE MOQV.ORGANIZATION_ID = IICA.ORGANIZATION_ID
AND MOQV.ORGANIZATION_ID = HROU.ORGANIZATION_ID
AND MOQV.INVENTORY_ITEM_ID = IICA.INVENTORY_ITEM_ID
AND MOQV.ORGANIZATION_ID IN(251)
AND MOQV.SUBINVENTORY_CODE NOT IN ('LOST','FOUND','PRO')
AND MOQV.INVENTORY_ITEM_ID = MSB.INVENTORY_ITEM_ID
AND MOQV.ORGANIZATION_ID = MSB.ORGANIZATION_ID
AND MOQV.INVENTORY_ITEM_ID = T.INVENTORY_ITEM_ID
AND MSB.PRIMARY_UOM_CODE NOT IN ('TRP','UT','DOR')
AND IICA.ITEM_CATEGORY_201 <> 'SERVICES'
AND MOQV.ORGANIZATION_ID = T.ORGANIZATION_ID
AND T.LANGUAGE = 'ZHS') A
(select a.transaction_id,pov.vendor_name
from
apps.mtl_material_transactions a
,apps.po_headerS_ALL poh
,apps.rcv_transactions rcv
,apps.po_vendors pov
where a.source_LINE_id=rcv.transaction_id
and rcv.po_header_id=poh.po_header_id
and pov.VENDOR_ID=poh.VENDOR_ID
AND A.ORGANIZATION_ID IN (251))b
WHERE
a.creatid=b.transaction_id(+)

If you have lot numbers, it is quite easy.
Start with mtl_onhand_quantities. Get lot_number.
Join it with MTL_TRANSACTION_LOT_NUMBERS to get transaction_id.
Join it with mtl_material_transactions to focus on po receipt transactions. (I think transaction_type_id=18).
Join mtl_material_transactions with rcv_transactions using rcv_transaction_id.
And then join that with po_line_location_id to get po details.
Hope this answers your question
Sandeep Gandhi
Independent Techno-functional Consultant

How to process a transaction where a customer needs an Item on Trial basis?

How to process a transaction where a customer needs an Item on Trial basis.
It essentially means that the item should not move to customer's stock. It still has to be the part of inventory valuation.
Couple of options i tried out but i did not find them satisfactory. Such as:
1) Create an Internal requisition (eventually an Internal Order) and receive the item in the diifferent Warehouse (Same OU) in locator enabled sub inventory. and Locator would capture the customer address to an extent.
2) Create Consignment Subinventories for customers and store the items in those Subinventories. Although items have been shipped to customer. This way we can still have the item as a part of valuation.
If at all you have done similar kind of stuff or if you could think of better and logical solution, can you please guide me on this?
Thanks in Advance.
KS
Edited by: devilisalive on Nov 11, 2008 7:59 AM

KS
Lived through that couple of times.But nothing out of the box. But here are some question:
1. What would you do when you physical or cycle count for this stock? This is physically not here, but you are showing that in your inventory valuation account and showing quantity as well.
2. What do you do at the end of demo/trial period? What if the customer wants to buy instead of returning? Are these serial controlled items?
3. Do you use installed base also?
To overcome the first question what we suggested is to park it in a temporary account (say Demo or Trail account) instead of COGS account when you ship. Can be easily done with account generator and a different order type.
If your process is to return no matter what (at the end of the trial period), you may want to create an RMA and book it against the original order as soon it is fulfilled (extension). This helps you to see how many products are out there that are yet to be returned. Link these two orders line_id to line_id (as we do in copying).Keep the original order line status in In Demo or Trial and do not close the line. Once you receive the product against the RMA close the original line.
What about the cost (assuming std cost)? If you are shipping new products on trial basis, they are going out at full cost. When the customer returns them the value is not the same (probably). If yes, do you receive into a different organization where the cost is different or to the original organization? If it is different, the demo account may have some value left out.
Originally when shipped
Cr Inventory 100
Dr Demo A/C 100
If you return into a different organization where the cost is say 50% (assuming you are using std cost).
Cr Demo A/C 50
Dr Inventory A/C 50
You can see there is a balance of 50 in the account.
If the customer wants to buy, do you bring the goods back (logically) and ship them again? This is a clean way system wise but pain in neck process wise.
In order to achieve process efficiency not to involve people, you can do this. You can just create bill only order line and invoice the customer. But what about the relieving value from Demo account recognizing COGS account? You have to perform a logical inventory transaction and account for this to cr Demo A/C and Dr COGS A/C at the original cost.
Also demo may be shipped to customer X but they may want to you to invoice to parent company.
I wish there is a clean solution available in Oracle as a standard, but could not find one. Hence a lot of extensions. Still there are lot of more questions, but I limit to these here.
Yes, this Devil is Still Alive :)
Thanks
Nagamohan

Item xref api or interface?

hi,
does anybody know whether there is an api or interface for item cross reference conversion (supplier cross reference, not customer) in R12?
thanks..

Hello,
Look at: http://www.oracleappshub.com/oracle-purchasing/oracle-api-availability-purchasing/ sentence What you can't done by this API's
You have sample: How to Receive and Deliver Against RMA Using ROI [ID 339835.1]
Regards,
Luko

How to ship serialized item from inventory to customer

Serialized install base item was received to inventory by using RMA. User wants to get it back to the customer address. Currently install base item has status “Updated” and location at inventory.
Is there any possibility to ship the item or reverse RMA receiving?
Thank you in advance.

"I couldn’t find a way how to ship exactly that install base."
When you book the new order and do a pick release, it will ask for a serial number.
Make sure you enter the same serial number.
Once you ship the order, the install base will not say "out of enterprise"

While doing RMA, Reference field shows Return Orders as well....

Hi,
While testing RMA Functionality, I came across few issues (questions). I need help from all OM Gurus.
1) When entering RMA Order, once enter the order and go to line, on the reference field, I am trying to link it to Original sales order. Once I select the Sales Order as Reference, I am able to see all the orders placed by that customer. SURPRISINGLY, it also shows the RMA Type of orders as well. Does it an intended functionality?
2) If the Original sales order line is having 10 qty, when I enter First RMA by giving reference to the original one, it by default populates item number and qty. Now, I override the qty column with lesser qty lets say 5 and process the line. Now when I create another RMA by referencing the RMA order to the same line, it again populates the qty field to 10 only. Ideally, it should populate 5 only as 5 we have already received. Though, we are getting an error saying that it should not be greater than original sales order. But how associate will come to know how many qtys are pending to return?
3) While entering an original sales order, I have overridden the price from 100 to 80. Now, when I am creating an RMA, it is showing the price as 100 only. I guess there is some functionality called Calculate Price Flag with three options but I am not able to understand what it is actually doing.
Any help will be highly appreciated.

1) The Intended Functionality is when you select "Reference Column" for any RMA Line, it will ask you for Reference Type (Lets say you are selecting Sales Order) then it will ask you for Order Number and Line Number. So, this is how Linking the RMA Line with any Sales Order goes.
2) You have to goto the Original Sales Order -> Select Line -> From Actions Button, select Additional Line Information -> Return Tab. Here, you will get all the RMA or Returns information which are link to this Sales Order Line.
3) Regarding Calculate Price Flag, the Pricing tab enables you to specify whether the new order or order line is copied at the original pricing or is repriced. To reprice, you can specify the pricing date. If you choose to reprice the order or order line, manual discounts and charges are removed and automatic discounts and charges are recalculated. If you choose to retain original pricing, all discounts and charges are retained and the Calculate Price Flag is set to Freeze Price for order lines and Partial Price for return lines. Additionally, you can choose to set the Calculate Price Flag to Partial Price by selecting the corresponding radial button on the Pricing Options Tab.
When the destination order type while copying an order is RMA, Order Management will set the Calculate Price Flag to P for the copied
order lines even if you specify At Original Price within the Pricing Options tab copy window.
Hope it may help you.
Regards,
Khan.

Enquiry on RMA for Cisco Products

Hi,
Recently i ran into some issue when processing a RMA for Cisco 3925 router.
I've RMAed the chassis but the i got the part, it didnt have a system board.
When i contacted Cisco, they mentioned that the system board can/must be RMAed separately.
Is there any documentation or list for Cisco Products that has system board as a FRU?
Thanks

Recently i ran into some issue when processing a RMA for Cisco 3925 router.I've RMAed the chassis but the i got the part, it didnt have a system board.
Before the replacment part/unit is shipped, you always get a shipping document in an email. This document will list down what item(s) are being shipped.
Did you get this?

Replacement items

I have a case where an item needs to be replaced after it has been returned by the customer. How can I carry out this transaction in Apps without creating a new SO(and of course, without creating a credit memo) after the return order?
thx!!

Fine. Let me put the question differently. If the item which has been sold to the customer is found to be damaged, then I don't need a RMA. In this case,can I add a new line to the original SO?
This requirement is critical because my client is in the cement business, and cement can get unusuable for many reasons. So, it is not rare that cement is found to be in an unusable condtion after reaching the customer, whatever the cause may be. Given this scenario, it'll be tough for him to create a new SO(and thereby,keep track of a different SO number) every time this happens.

If you RMA your board....

:O :O :O Youd better go on vacation, or lease a DELL, ive been without mine for over 2 weeks now. I got my Corsair RAM back within 5 days. TWICE. MSI should at least put a "check RMA status" link on their site. Im feeling pretty boned, and by the time I install my 2500+, it will have dropped by 25% of what I bought it for. I will seriously think twice before I buy another MSI. Now if I can only ditch the other 2 MSI boards Ive got...... :O X( X( X( X(

Sorry Guys,
Your Ranting has no place on these forums and will fall on deaf ears, since no one from MSI reads these forums. Us Mods are users like yourself who volunteer our time and effort. However, I will recommend the Status thingy to them but don't get your hopes up.
It's not just MSI, there are plenty more manufacturers out there that take their sweet time on getting your stuff back.
I had three Items last year take just over a month to get my stuff back. Visiontek in our own back yard here in Gurnee, and Hoffman Estates, took 6 weeks to send me back my GF4 Ti4600.
I agree it needs improvement, but the reality is that many companies have cutback and trimmed on services and employee numbers just to stay in business during these trying times.
Get over it, it's the nature of the beast 8)

Help - How to process RMA on 2 instances (OM&Financials and Manufacturing)

Hi,
My company has implemented 12i on 2 instances, one for Order Management/Financials and one for Manufacturing with Financials Shell (enough set-up to run Mfg module). How is an RMA created and processed on instance 1, yet linked to the receiving of that RMA item on instance 2. Can someone provide a high level end-to-end flow from creation of RMA on instance 1 (order mgmt organization) to receiving of returned goods on instance 2 (supply chain organization) and how one feeds the other to trigger the proper accounting transactions on instance 1, yet account for inventory on instance 2. We don't want inventory maintained on instance 1.
Do I need to create a second RMA in instance 2? I would like to avoid this architecture, if possible?
Please advise and provide your email for follow-up questions at [email protected]
TL
Edited by: user1995851 on Apr 16, 2009 4:04 AM

freakinvibe wrote:
If you put in 0000 as passcode, does it pair?
So a follow up to this (and using the question you asked). Taking the question about can I connect I did connect to the device again and then turned "Handsfree Calling" off in the Device Details. This seems to leave the device present, but unconnected. It is no longer bugging me, which is something. I'd rather not have it present at all of course, but that seems to be hard!
I'd appreciate your thoughts on this as a long term solution?
Many Thanks,

RMA of an item

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