RMA process sucks

I have had nothing but problems with my msi board and so I finally decide to call them about doing a RMA.
I say "I would like to do an express RMA"
They say "What is that?"
I say "Where I put a deposit on a credit card and you cross ship a board"
They say "We don't do that"
I say "Really? What is your turn around time?"
They say "10-14 days"
I say "2 weeks eh"
They say "10-14 business days...."
1. Does anyone know how to get a cross shipment or expedite the process?
2. Anyone know what the current board rev is for the 7025 (Neo 2 Platinum)?
The problems that I have are:
1. Logitech MX1000 keeps freezing
2. Won't detect Sidewinder joystick when a USB keyboard is plugged in
3. Can't use a PS2 mouse or keyboard
4. Floppy disk controller doesn't appear to work
Think it should be rma'd?

Quote
Originally posted by Hamish
I have had nothing but problems with my msi board and so I finally decide to call them about doing a RMA.
I say "I would like to do an express RMA"
They say "What is that?"
I say "Where I put a deposit on a credit card and you cross ship a board"
They say "We don't do that"
I say "Really? What is your turn around time?"
They say "10-14 days"
I say "2 weeks eh"
They say "10-14 business days...."
1. Does anyone know how to get a cross shipment or expedite the process?
2. Anyone know what the current board rev is for the 7025 (Neo 2 Platinum)?
As far as getting them to cross-ship a replacement, I didn't have any problems when I sent mine in. Called them, said I needed to RMA my board and wanted to have the replacement crosshipped, they said sure thing. They didn't even charge my card, just put a reserve on it. The only thing that annoyed me was that they weren't set up to take a cross-ship RMA through their online tool, so I actually had to call them to get it taken care of. Sounds like either I just got lucky getting someone on the phone when I called mine in, or that you just got unlucky.
Haven't had a bit of trouble with the replacement board.
Oh, and as far as the board Rev goes, it is at Rev 1.

Similar Messages

Can I use the Cisco license transfer tool to rehost licenses from router 2900 to new router 2900? is not rma process

Can I use the Cisco license transfer tool to rehost licenses from router 2900 to new router 2900? is not rma process
thank you

Yes you can.
Alternatively, you can email [email protected]

RMA Process for Warranty management

Hi,
I want to set up a return material authorization (RMA) process for one my client.
Is it possible to configure the entire RMA Process in SAP ECC for warranty management???
The scenario as per my requirement is:
Customer sending defective component/part to OEM, which is under warranty is same as sent to the supplier by OEM itself.
Is there any standard process/configuration available for this???
Note::: We don’t use CRM, PM & EWM.
Please give me your valuable advice.
Thanks in advance
Ramesh

Hi,
I want to set up a return material authorization (RMA) process for one my client.
Is it possible to configure the entire RMA Process in SAP ECC for warranty management???
The scenario as per my requirement is:
Customer sending defective component/part to OEM, which is under warranty is same as sent to the supplier by OEM itself.
Is there any standard process/configuration available for this???
Note::: We don’t use CRM, PM & EWM.
Please give me your valuable advice.
Thanks in advance
Ramesh

MOVED: RMA Process for my board MSI NEO2

This topic has been moved to Anything Under The Sun.
RMA Process for my board MSI NEO2

The first guy I spoke with trying to find out the status on my RMA did have a firm grasp on the english language - so I trust when he said, and I quote, "The testing department found nothing wrong with your board, so we're sending it back (to you)."
The second gentleman I spoke with a week later trying to find out where my board was didn't have english quite mastered fluently, but was able to give me the information I needed.
Generally though - what I usually understand (doing RMA's for a company myself) is that if someone RMA's something, you generally ship out a REPLACEMENT anyway, so this may be the case. I sure hope so.
This has been quite a puzzling experience from day one anyway.
SunnyD

RMA Process - What Proce

I feel I must notify other potential customers of the extremely poor service offered by Creative Labs in Ireland concerning their RMA process. I have been waiting now for three weeks for Creative to accept that they have received my faulty Zen Vision:M. I have provided a proof of deli'very receipt along with the name of the person who signed for the item. Since the item was deli'vered, the insurance I took out on the product does not cover this loss as they have proved it was deli'vered. Creative Labs tell me they have not received the unit, and I am now left without my player for one month. I am advised to wait as they have just outsourced the RMA department and are having some problems!
What an excuse !
If anybody from Creative Labs actually looks at these forums, please sort out the problem with RMA's in Dublin. (and find my missing Zen)

Dear mclevogue?I know exactly what you mean. I sent my faulty Creative Soundworks 500DAB radio under warranty to Customer Support (what a joke!)?in Ireland as requested on 5 May. They sent me an email to say they hadn't received it yet on 27 May (3 weeks later!) The Post Office assured me it had been deli'vered. On 6 May Creative then said they had reci'ved the item - a month after me posting it! and were testing it. Next I hear is a new email on 27 June to say that since they have not received my radio they are cancelling the RMA and repair
!!! I sent a strong email back immediately to their the emailer of 6 June and 27 June demanding that they sort out the problem straight away. No reply to date. I then contacted the Adminstrator on this forum?asking her to sort it out. Still no reply. We should contact Watchdog or the press to tell them about thi sappaling service and Creative in effect stealing our goods. I am really pi**ed off.
Let me know what you think or how many others have had problems?andrewdm

RMA process using RAS, no IRRE created

Hi,
I try to implement the RMA process using document RAS. So far, I can create the RAS order and I also see the "Returns" marked on IRRS item level, but when I return, no subitem for returns is created.
Can you please help.
Thank you!
Florian

Hi,
Check the following settings with respect to your Item category and requirement class etc...
1 ) SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes --> Determination Of Requirement Types Using Transaction
Actual Assignment:
Item Category                                    Reqt class                           Reqt. Type
IRRS                                                      039                                         SE
IRRE                                                      040                                         KE
IRRP                                                      204                                         SERP
IRAL                                                       040                                         KE
Sales and Distribution>Sales>Sales Document Item-->Assign Item Categories for determining the item category based on usage
Actual Assignment:
Sal. Doc. Type    Item Cat. Group Item Usage H. L . Item Cat Item Category
RAS                        NORM                                                                                IRRS
RAS                        NORM                   R101                      IRRS                      IRRE
RAS                        NORM                   R102                      IRRS                      IRRP
RAS                        NORM                   R103                      IRRS                      IRAL
Regards

RMA process

I am experiencing an error when trying to repack an SFC that was returned on an RMA.
The current process that is being used:
Return SFC to production floor
Using a special operation the SFC is placed back on a routing. (RMA ROUTER)
The SFC will follow this router to be reprogrammed and tested again.
When the SFC reaches packout the system will error because the SFC was never unpacked from the orignial container.
Is there a way to unpack an sfc and have placed inqueue on the RMA ROUTER?

Generally for RMA process it is advicible to use the autogenerated RMA number and new SFC numbers as if we use the same SFC number it gives error in packing stage.
We have faced this issue for RMA handling for quet long later the we came to 2 solutions:
If the client agrees use separate SFC numbers for these RMA.
else
We the UNPACK operation should be part of Router 1st or 2nd step on router. This will include opening the old container and removing the SFC from it. if in container maintainance Min and maximun quantity is defined as same then the contaibner will remain open but if you want to close the container again then define Min Quantity as 1.
Hope my information will be useful.
-Pushkar

WLC 5508 HA RMA Process

Hi all,
I am currently in a situation where our primary 5508 failed, our secondary 5508 took over, and we RMA'd the primary. Now that I have received the primary RMA device, I am stuck with what to do with it. I know that I need to transfer the licensing and have found documentation on that but what does the rest of the process look like? Do I just plug it back in using the redundancy port and away we go? I assume there are additional steps but I am having trouble finding documentation on it. Please help! Thanks in advance,
Derek

Thanks Scott. After a few mishaps I figured that this basic config involves:
- Recover-config and reboot
- Enter the correct management address, subnet, VLAN tag, LAG parameters as the former primary unit and the rest can be garbage? -> reboot
- Login and enter:
config interface address redundancy-management IP1 peer-redundancy-management IP2
config redundancy unit primary
config redundancy mode sso (doesn't seem to be sso AP option in this version - 7.6.130)
- Reboot and either power off or wait for boot then power off
- Connect up heartbeat and management cables and power on
- Wait for sync...
however I experienced an issue where it got to "Found the Peer. Starting Role Determination..." and then would get no further after waiting 15minutes.
Should this be a fairly quick step? I then rolled back and put my old primary in the same way and ended up waiting about 30mins and finally it worked. I realised after the fact that when I put the new primary in I hadn't set the LAG correctly and I also did not give it the exact same management address so that might have caused trouble earlier, but I can't explain why the old primary took so long either.

How long does the RMA process usually take?

Just wondering, if anyone knows. From what I have seen in some posts referring to the process, it looks like it could be awhile.

Go to http://www.msicomputer.com. Click on "Contact US" and down the right side is a box that says "Customer Service - RMA's Only" with the link and the directions. You then d/l a form, fill it out and then either email of fax it back with your details. They then will issue you an RMA# which you use to send the product back. Mine took about 2 weeks to get back.

WAP4410N RMA process

Picking up 2 new units from TigerDirect.com today... I'll let you all know if they are v1 or v2 when they get here.
I called Cisco @ 1-800-553-2447 about the other 5 we have to get them RMA'd and told them I'd like to do an advanced exchange so we aren't without Wifi totally for a week due to this hardware issue. I'm and end user (bought them through 3rd party vendors) and don't have a Cisco support contract.
After 11 minutes to answer the call, I explained the issue for 3 minutes and was put on hold for another 4 minutes and she came back to ask me for our Cisco ID. I told her my ID and she asked for a serial #... I gave that, she checked it was under warranty still and then set up a call back from an engineer. She verified my phone number, asked if I wanted an email confirmation of the request, and had me give a brief description again of the issue for her to note for the engineer. On hold again at 26 minutes into the call, she filled out the rest of the support request... and then at 31 minutes into the call came back and said she had to transfer me to a different department since it is a small business product...
"Please wait" played repeatedly for the next 2 minutes and then she introduced me to an Engineer.
He looked up the serial number and asked if I could forward a receipt to him to prove purchase date. I couldn't easily do so... I explained it was a known issue and directed him here. He set up a case# for me and arranged an RMA advanced exchange of the 5 units of a $75 fee. I'm fine with paying the $75 to not be without wifi for days while waiting on replacement units. I was transferred to an automated prompt that took my credit card info... which failed to work. Tried again... failed to work again. The card is good... not sure what's up there. I told him I had to go due to a guy waiting on me in the office at this point. He finished the RMA setup and is supposed to let me know when it's done. He said he'd figure out the payment thing and let me know. :-P
Friendly folks, but man...
Total call time = 55 minutes.
For the record, those of you looking to get your units replaced, you need to call:
1-866-606-1866
That would have saved me 30 minutes.

The original RMA of my first 5 units came in Monday and I installed them all after updating firmware from 2.0.0.5 they came with to 2.0.1.0... and so far so good. It took a little more work to change the IP's on the newer firmware than it did on the older Linksys firmware too. Not sure why, but it wouldn't stick unless I was on a hub with the wireless point directly. If I changed the IP over our network and then flipped to that IP on my machine, it just timed out. Eventually getting into the web interface would show it didn't take the static IP I gave and instead used a random number in the last octet. VERY strange. This was repeatable on all 5 units. Putting the AP and my computer on a hub by themselves and assigning static 192.168.1.5 to my computer and connecting to the default 192.168.1.245 of the point... I could change it to 192.168.20.xx and then change my machine to the 192.168.20.5 and connect to it fine. VERY odd that this wouldn't take unless I was on the hub that way. May have been a local DNS issue or something, not sure. Once we were in the x.x.20.x range, I put both of us on the network and all was well.
The TigerDirect units came in today and they are both V01 units (despite the updated Cisco branded packaging vs the Linksys packaging on the original WAP4410N's I bought). I called Cisco and they said they imagine TigerDirect and NewEgg have a lot of older stock still. The SER.... serial numbers are the newer ones so the tech was surprised to hear it started with that, but apparently it wasn't new enough as it was still V01.
I set up a new RMA for the 2 new units from TigerDirect (again had to point the tech to Dave Hornstein's comments here for him to agree to RMA them). Bummer that you can't tell what hardware version it is unless you open up the box (remove shrink wrap) and look at the sticker on the back of the unit itself. If you could tell by looking at the box, I'd have confirmed with the vendor before ordering. I suggested to the tech that they print the V# on the serial number sticker on the box...
I'm glad the V02 units resolve this issue... I'm bummed it's such a hassle to get them still. :-P
Total call time waiting on the RMA setup = 30 minutes.

MOVED: New card returned from RMA process, even worse than the first

This topic has been moved to MSI Video Cards.
https://forum-en.msi.com/index.php?topic=160823.0

that looks like neerly every faulty GTX 570 ive ever seen, looks like you have got a faulty unit all together! its not limited to MSI its with all 570 units.
seems like Nvidia have made some very defective gpu's in the gtx 570 series of graphics cards that fail very easily! i would rma the card again as that looks so bad!
i know you PSU is perfectly good as its a TX750m and that has more then enougth!
you have been very unlucky with the graphics card. if the next rma comes back as just as bad i would get another gpu thats not a GTX 570

Msi rma process woes

Intel Core i5 750 @ Stock
MSI GD-65 P55.. Bios 1.10
Corsair Vengeance 8GB 2 sticks 1600
GTX 560ti twin frozr ii 2GB
SSD corsair 120GB, 1GB samsung hard drive
asus dg 5.1 sound card
win 7 64bit
Corsair 750w modular psu
I sent my faulty gtx 560ti to my retailed which they sent to msi for an rma as the fan made a loud buzzing noise. It was 6 months old and this problem only recently started, the card worked perfectly before. That took two weeks, I have been sent another card although I have no idea if it was my old one or a brand new one. I have received no detail or report of what MSI actually did to repair the card or simply send me a new one.
Now the card I've been sent has its own problems, when I boot windows the computer screen will go black and the fan will speed to 100% until I turn off the power. After a few hours of trying to narrow down the problem, the computer wont even boot any more, I have to put my old graphics card in for it to work. My psu is a corsair 750w so that obviously isn't at fault. I did a fresh install of windows and installed the latest nvidia drivers so that isn't the problem. The bios has been reset and the temperatures are fine.
On closer inspection of the card, I noticed a hell of a lot of thermal paste around the gpu. What the heck msi? You don't need to drown it with paste. It has dripped over the sides and is on the gpu pins although I don't know if this causes problems.
So now it looks like I will need to do a second RMA to msi, hoping they actually send me a working card this time.

Quote from: Svet on 30-June-12, 06:08:28
you can reapply the thermal paste to ensure that its done properly.
the image is too blurry
I don't want to void the warranty. The question remains, does the thermal paste having contact with the gpu pins cause problems?

OEM process sucking up CPU

HI.
I have seen a select query that is tkaing up 100% consistently of CPU resources. This is the statement itself:
SQL> select sql_text from v$sql where sql_id = '0hbv80w9ypy0n';
SQL_TEXT
/* OracleOEM */
SELECT end_time, status, session_key, session_recid, session_stamp, command_id, start_time,
time_taken_display, input_type,output_device_type, input_bytes_display, output_bytes_display,output_
bytes_per_sec_display FROM v$rman_backup_job_details WHERE end_time = (select max(end_time) from v$rman_backup_jo
b_details);
Looks like some hangover from the nightly backup. Has anyone seen this before? I would like to kill it as the backups are long over (7 hours) but I am scared to do!
Thanks,
Edited by: user11981168 on 09-Mar-2010 03:50

This is a known bug - see Metalink EM Agent DBSNMP Using Up Excessive Temp Space In Database [ID 748251.1]
There is a workaround (as sysdba):
1] exec dbms_stats.DELETE_TABLE_STATS('SYS','X$KCCRSR'); ==> deletes the statistics on the fixed object
2] exec dbms_stats.LOCK_TABLE_STATS('SYS','X$KCCRSR'); ==> lock that object so that statistics will not be collected in future
3] alter system flush shared_pool; ==> cannot be skipped
Thanks
Paul
Edited by: PaulTill2508 on Mar 9, 2010 2:12 PM

RMA process. How long does it take?

I'm looking into sending my MSI 875P Neo FIS2R back to get the ethernet port fixed, but I'm a little worried about the time it will take. I have the option of getting a refund, but I'd really like to keep this baby. Is it more pain than it's worth? Please share your experiences.
Kirby

Thats Why most of us have the "Newer" Zalman-7000-AlCu, and not the All Copper (Cu) Unit, As the Bi-Metal Zalman weighs in at 450 Grams, as opposed to the 7000-Cu all Copper Unit that weighs 772 Grams , and yes the Aluminum+Copper Unit is within INTEL'S Retention Bracket Weight Spec. of 450 Grams.......I think that this is the Best HSF Combo on the Market because of It's Great Cooling Capacity, and it's Good Looks.....Not to mention that it is very Quiet, even at 100% Speed, as this is Only 2,800 RPM's at Max Speed ......And on top of everything else, it only costs $29.00 US...And your Assumptions are correct as far as the All Copper unit is concerned, as I had one installed on my older VIA Board, and yes, you could actually see the Board Warp to some degree when it got warm, and the difference between the 2 as far as the Cooling Delta, the All Cu unit manages to keep the CPU about 3C Cooler (At least that was what I observed) so, I don't think that anyone that May Move the PC around should risk the 772 Gram Beast, as you may wind up with one of those 2 Piece Motherboards ..................Sean

MOVED: Time to Complete RMA Process? Still Nothing After 3 Weeks!

This topic has been moved to Anything Under The Sun.
https://forum-en.msi.com/index.php?topic=179457.0

Seems like a hardware problem. Bring it to your local Apple Store and get it replaced if it's under the warranty. http://www.apple.com/retail/geniusbar/

RMA process sucks

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