RMA receipt creation

Question

Hi,
Can any body please provide some details for populating the customer_id and customer_site_id for creating a RMA
i am pretty much confusion in populating the rcv_headers_interface and rcv_trsanctions_interface to populate the columns customer_id and customer_site_id
in case of the RMA what is the customer site id and customer_id from which tables can i get this data based on order_number
if any body reply with a query it will be very help full
regards
DRK

Answer 1

Hello Kimberly
You posted this sometime in March 2010 when I was not active in this forum. No need to despair though.
You can receive inbound RMA material without getting into credit blocks by simply turning off the credit check  for the item cat, usually the return item cats like REN( Standard Return used in Return orders),  IRRE ( return for repair used in Repair orders) are not relevant for credit check.  You may do at header (Document Type) level also if you have a return specific document but you may want to treat different item cats in the same document differently. So even if the customer is on credit hold, if the item cat is  not relevant for credit check, you should be OK.  Same thing for needing the check when retuning the goods (PGI) after the repair. Turn on credit check for that item cat. Example, the standard Repair Return item cat  (IRAL) can be made relevant for credit check.