RoboHelp 6 Search Function Finds Deleted Topics

When I delete a topic from the TOC panel in RoboHelp 6, it correctly disappears from the TOC and is not included in the TOC when I generate WebHelp output. So far, so good.
However, if you click on the "Search" tab in the generated WebHelp output and happen to search for a term within the deleted topic, the deleted topic still opens.
How do I prevent this?
Thanks

Hi there
Is it out of the question to upgrade your RoboHelp?
I ask because I don't believe the option Jeff menitoned is available to you in version 6. This version is getting long in the tooth as it was released in 2007. In the recent versions we now have at least two different ways to make content hidden from search.
Is the topic in question actually referenced in other ways? Or is your goal to just make it unfindable?
More info is needed in order to help you plan a course of action.
Cheers... Rick

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Search Conditional Books and Topics

When I apply a conditional build tag to a book and mixed
conditional build tags to the topics within the book, then Search,
RoboHelp searches all topics, even those with the incorrect
conditional build tag.
Does anyone know how to limit the search to only those books
and topics with the same conditional build tag?
Thanks.

We've got the exact same issue going on here with RoboHelp
6... can anybody shed any light on exactly how I'm supposed to keep
the Search function from finding topics that should be excluded
according to their Conditional Build tag?
Here's the breakdown, in case it helps:
1. We publish the same help file to two different audiences
based on Conditional Build tags... some top-level books in the TOC
are generic to both audiences and some are specific to an
individual group.
2. We only manage custom books/topics at the top-most book
level... we either want to show an entire top-level book or we
don't.
3. In the TOC pane in RoboHelp 6, we apply a Conditional
Build tag to the top-level book to determine which "version" of the
project a book should appear in. This tag then cascades to all
sub-books and topics. If a top-level book appears in all versions,
it receives no tag.
4. In the project template we use Conditional Build tags to
create a customized footer.
5. On some generic topics, we use Conditional Build tags to
control the verbiage that is displayed if the page appears in a
certain "version" of the project.
6. We do not do any indexing or use a glossary... our users
can either browse the TOC or do a search.
7. When publishing, we specify the Conditional Build tag and
the TOC displays as expected in the compiled output. It only
contains the desired books as specified by the Conditional Build
tags.
8. When searching for a term in a book/topic that does NOT
appear in the TOC (due to it having the wrong Conditional Build
tag), the search nonetheless finds those topics and displays them
when clicked in the search results list. This is WRONG, WRONG,
WRONG, and in our case, potentially dangerous as the user has no
idea that the content is not appropriate for them.
I assumed that applying the build tag to the top-level book
in step 3 is all that needed to be done. When expanding a book in
the TOC pane in RoboHelp, each individual sub-book/topic correctly
shows that the appropriate tag is applied (both through the
highlight color and right-clicking to view the Apply Conditional
Build Tag flyout menu).
Is there anything I can do to keep the wrong topics from
appearing in the search results when Conditional Build tags are
used? Do I need to apply the correct tag individually to each and
every topic? Do I need to upgrade to RH7 to fix this egregious bug?
FYI - I tried making my build expression both exclusionary
(listing all undesired tags using NOT) and inclusionary using the
Advanced button (only listing the desired tag) and both have the
same result: inappropriate topics still display when doing a
search.
Thanks in advance for any assistance you can provide!
***EDIT***
It gets better... I tried deleting the inappropriate books
from the TOC and then publishing using the correct Conditional
Build tag. The wrong topics STILL appear in the search, even though
their parent books no longer appear in any version of the
TOC!

RoboHelp 8 vs. 9 - Search Functionality Comparison and "All of the Words" vs. "Any of the Words"

Greetings!
Our organization focuses a lot on the accuracy of our searches, which is a necessity when we have hundreds of very lengthy topics (no matter how well organized they are).
I finally completed a detailed comparison of the search functionality of 8 and 9 and came to the realization that 8 is a disaster, while with 9 things get better, but there's still TONS of room for improvement. I have reported this to Adobe and so far there has been no official response. There are many blogs on here related to the search functionality, but I thought it may be a good idea to try to sum some of them up. I do hope that someone somewhere at Adobe runs into this and shares with all of us why Adobe's Search functionality is still in the 20th century!
I hope this helps everyone else who is curious to know about how the tool's search functions work and whether it's worth upgrading from 8 to 9 at this point. I have included some examples which are in a way internal to us, but they will give you a good idea of what to expect and I'm quite confident you'll be able to recreate them on your side in seconds.
I also wanted to ask a question or two, and if anyone can assist, that would be greatly appreciated:
Currently if we search for several words at once (not exact phrase), both 8 and 9 perform an "Any of the words" search which always returns too many results. Does anyone know a way to change the default to an "All of the words" search? For years I have not encountered a tool out there that doesn't have the option to modify this, alas with RoboHelp 8 and 9, we can't find a way to do it (with or without modifying the source code).
Out of curiosity, are there any other tools out there which offer Conditional Tag (or similar) functionality and which behave better than RoboHelp? (easier to maintain, less buggy, web interface, etc)?
RoboHelp 8 vs 9 - Search Functionality Comparison Table with some Examples:
Search Example
RoboHelp 8
RoboHelp 9
Expected Results
(based on industry standards)
1. Searching for Exact Phrase "Correspondent Banking"
Such a search returns topics which contain "Correspondent Banking" and "Correspondent Bank". The last one is included because "Bank" is the root of "Banking". The topics that contain the exact phrase appear at the bottom. When we click on any of them, we're not automatically taken to phrase so we have to scroll and look for it or use CTR+F.
Identical behavior except that when we click on the topics which contain the exact phrase, we're taken straight to it.
When we hear "exact" we expect "exact" and nothing else. Unfortunately, both versions keep searching for the roots of each word as well and incorrectly display those results at the top. Adobe has made it clear that this is a part of their functionality, BUT this is something we would not expect to see for exact phrase searches that are in quotes.
2. A Non-Exact phrase search of "Geographical Limits of market area"
The tool automatically performs an "Any of the Words" search instead of an "All of the Words" search. This is also related to the question I asked above this table. As you can imagine, this is returning almost every topic and it becomes virtually impossible to find what we're looking for. It even returns topics which contain "of" and nothing else.
Identical behavior
There to be an option which allows us to choose what the default search would be - "Any of the words" vs. "All of the Words"
3. Exact Phrase search of "low-score" with a dash
None of the topics that were returned contain the phrase. As some of you know, RH8 has problems with special characters, including dashes.
RH9 returned only the topic that which contains the phrase and we were taken straight to it when we open it.
The expectation is to see exactly what RH9 currently offers. Unfortunately 8 has a big problem with these types of searches.
4. Exact Phrase search of "2.4"
This is similar to the one above. Adobe doesn't like periods as well. It doesn't not find any of the topics which contain this phrase. In our case, this is a section number and sometimes people want a quick way to get to a specific section or sub-section.
We were hoping that this will be fixed with 9, just the way they fixed the dashes. Unfortunately, still ZERO results returned.
Expectation is for the topics which contain that exact phrase to be returned, no matter whether there's any special character inbetween.
5. Exact Phrase search of "300,000" or $300,000"
The tool only returned several random topics which contain "000" as part of larger numbers. The topic that contains "300,000" was not on that list, even though it also contains "000".
Identical behavior
Expectation is for topics that contain the exact amount to be returned, no matter if there is a coma or a dollar sign anywhere within the phrase.
6. Exact Phrase Search of "525-B5". Goal was to have a special character, a letter and numbers.
ZERO Results returned.
Only the docs that contain the phrase were returned and nothing else. It seems that this this was addressed in version 9 and now it behaves as expected.
Expectation is only for the docs that contain the exact phrase to be returned.
7. Exact phase search of "log" in order to test the Substring Functionality
Here's an extract from Adobe's Support Site:
“Substring search (WebHelp/Pro, FlashHelp/Pro) - If you enable this feature, a search for "log" returns topics containing the words "catalog" and "logarithm." Substring search takes longer than whole-string search.”
So with that in mind, we decided to test if turning the substring searches on and off does exactly as advertised, unfortunately the answer was NO. We even used an example almost idnetical to what Adobe provided on their site.
With Substring Searches disabled, we searched for the word "log". Unfortunately it returned words like "logbook" and methodology". How is that possible?
Identical behavior
Our expectation would be only for docs that contain"log" to be returned, no matter whether substring is enabled or disabled. In our case it was disabled.

Hi there
Out of curiosity, why is it that you expect to hear from Adobe? I'm hoping it's not simply because you posted here. Certainly we have Adobe folks that visit here and we are thankful for that, but it isn't to be expected.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
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Adobe Certified RoboHelp HTML Training
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The "Search" function box doesn't find things that are there! Why?!

The "Search" function box doesn't find things that are there! Why? Eg: It doesnt show all my Sent and Received emails, but it will find an email that I half wrote and deleted. Unsure why or how to explain more fully.
I also don't understand if I type in "James email" or "J" into the search box and all the J / James stuff appears but it doesn't show the emails I know have been sent and I know are somewhere because I rang "James" up to check, but the search box shows random thing I am NOT looking for, even if I type in fully what I am looking for and test it by typing in full titles of things.
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The only solution to this is to do a restore to clean out the cache file.

In OS Yosemite the search function in Mail, Finder, Spotlight- does not work

MacBook Pro (Retina, 15-inch, Late 2013)
2,6 GHz Intel Core i7
16 GB 1600 MHz DDR3
NVIDIA GeForce GT 750M 2048 MB
OS Yosemite,
Finder versión 10.10.1
Mail Versión 8.1 (1993)
In OS Yosemite the search function in Mail, Finder, Spotlight… does not work. Messages or documents with the search criteria are there and one could find them manually, but the search function fails to find them. Following advice from Apple Support (728965377):
1. I applied an Apple protocol for adware removal (Remove unwanted adware that displays pop-up ads and graphics on your Mac); I had none, because I had formally utilized a similar protocol that I had found in Internet, actually an app that implemented automatically Apple's adware removal protocol.
2. I rebuild the post boxes in Mail (Mail (Yosemite): Reconstruir buzones); It took a while but it functioned properly
3. I re-install the System (OS X Yosemite: Reinstalar OS X); It took about 4 hours but there was no problem whatsoever with the installation.
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1. in app RagTime 6.5.2 (Build 1821), www.ragtime.de, the menu bar disappears (it is invisible), when one performs certain operations, e. g., calculating a value with a formula, whether it is in a spreadsheet or some other component (text, drawing, etc.). After touching with the cursor the menu bar is visible again.
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Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try again to re-index Spotlight. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

Why the Finder Search-Function is corrupted in Mavericks so that I cannot open any file after searching it?

Finder Search-Function is troubled / corrupted / misfunctioning
When keying in a search word the files are selected properly, yet not shown with details. Furthermore you cannot click and open any file. Also sorting is not possible.
Anyone else has such a problem and has figured out on how to resolve it?
(Spotlight works properly and is somehow a spare solution).
There seem to be many basic problems with the finder in Mavericks, this problem unfortunately has not been resolved also with the last software-release 10.9.2.
The quality strategy of Apple has to be questioned: I do not need 200 NEW functions, but I need the previous basic functions STILL working!
Thank you!

As a cross-reference:
Eric Root
Re: Hi! I have a problem with finder
01.03.2014 12:14 (in response to Fexei)
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Preferences/com.apple.finder.plist. Move the .plist to your desktop.
Re-launch Finder by logging out/in and test. If it works okay, delete the plist from the desktop.
If the same, return the .plist to where you got it from, overwriting the newer ones.
Thanks to leonie for some information contained in this.
You might need to redo the View settings after an update.
Resolved the Problem! Thanks to Eric and Leonie
Felix

Deleted emails found when using new search function in 3.0

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How do I get rid of these "deleted" emails?
I hope this hasn't been covered too much already, but I could not locate a thread.

I too have done some search's today in the new search function and found deleted e-mails. I use bigpond for e-mails and they get sent to my phone. I then delete them from my phone and trash box and delete them from my e-mail. Using my computer and bigpond my e-mail account has 33 e-mails that I can find. Doing a search on my phone with this new sortware update I can find 870 e-mails which I believe date back to december last year when I got the phone. Some e-mails are VERY sensitive business wise and deleted as required at the time. But if a work person was to pick my phone up they could do a complete search of all my emails without the requirement of a password. If I let someone make a call on my phone, they can get to all the emails that have ever been through my phone within seconds if they choose. A patch or update is needed!!! This fault would hinder business from wanting to use Iphones.
Is there a way to fix this? and how soon?

New iPhone search finds deleted e-mails

OS 3 works fine but there's one thing that surprised me. The new search function does its job a little bit too good. You can find e-mails that you deleted weeks ago even if you cleared the recycle bin.

Interested that someone else is having the same issue.
Posted this in another thread. I'll wait to see if someone finds a way to delete them completely
Sounds like there's been an ongoing issue with the delete function in mail that spotlight has shown up, and the fault lies with that rather than 3.0.
+In 3.0 when I do a search included in the search are past emails that were deleted ages ago. Actually there's no emails on the iPhone at all at the moment. The emails date back to mid November last year when Apple replaced the previous iPhone.+
+Some of those found open up fully while others open to a blank window. All have a delete option.+
+No emails are in the trash or any other of the mail folders.+
+These are POP email and none remain on the server. They are on the Mac that the iPhone syncs to however.+
+The question is where are these emails coming from if they've been deleted?+
+Is the same happening to anyone else?+

Finder search function causing crash

my ibook 700 G3 / OS 10.3 is consistently crashing upon use of the search function in the finder window.. the screen goes dim and I get the "restart your computer" message
I've tried trashing the finder plist file, but the behavior continues..
otherwise, everything seems to run fine..all updates installed...
any ideas?

Hello Again Lee!
Perhaps, if you used the "G4 tower" discs, to install Panther 10.3.x in the 700 G3, as you stated HERE, in This Topic, you are now discovering problems, that were created by that installation.
Or, if the discs are not at fault, and there are remnants of Spotlight, which is a Tiger 10.4.x application, you may have not accomplished, a complete Erase & Install, of Panther 10.3.x.
ali b

How to get the search function to find the correct files

i have long wondered if it was me or the system, but i am very clear finally that the search function *****.
1) i try to find a word in a document.
2) the system shows me several possibilities. chapters 16, 18, 21, etc...
3) i then bring up each one individually and search each one. some of them DON'T EVEN HAVE THE WORD OR PHRASE IN THEM THAT I AM SEARCHING FOR. what's THAT all about?
4) so i look at my real life book or search on the web. voila! there it is. chapter 14.
5) i try again. both finder search and spotlight. NEITHER SHOW ME THE CORRECT DOCUMENT. neither shows me chapter 14. they still show 16, 18, 21, etc.
this has always been VERY mysterious.
it has happened hundreds of times over the years.
i am VERY clear now it is NOT me and it IS the system.
what use is it to get a list of documents that do not have the correct criteria and NOT get the document that has the correct criteria?
is leopard as sucky?

thanks for your response.
perhaps you don't use it as much as i do?
i have been cursing this search feature for years.
i often try to find exact words in a particular book
that i have on my computer as .doc files.
and it often does not find what i want and it often
finds what i do not want. so i am very confused.
i went to system preferences. opened spotlight.
there is nothing listed under 'don't search here'...
and i have only a few things listed under 'search here.
i do not understand how that link could help my
problem.
when i search for the word inside a document or
inside a pdf, the programs find the word. but
finder/spotlight does not find it.
i still need more help.
and thanks for your response.

How can I filter to find photos NOT pinned to a map? I have 28,000 phots with many mapped and many not. The Search function does not include GPS data. I haven't found way to search metadata inside or out of Elements.

How can I filter to find photos NOT pinned to a map? I have 28,000 phots with many mapped and many not. The Search function does not include GPS data. I haven't found way to search metadata inside or out of Elements.

How can I filter to find photos NOT pinned to a map? I have 28,000 phots with many mapped and many not. The Search function does not include GPS data. I haven't found way to search metadata inside or out of Elements.

Search function freezes Finder - any help?

i recently reformatted my computer. i wanted to upgrade to 10.4 but my disk for it just didn't want to work in my computer, so i simply put Panther back on. i am currently running 10.3.9 and most everything seems to work well. it takes a lot longer to boot up than it used to but otherwise no complaints EXCEPT:
my Search function doesn't work well at all. when i run a search (any type) my Finder grinds to a terribly slow speed or just totally freezes. i can continue to run any other programs, but Force Quit won't even pop up. i have to turn the computer off by hand.
this was a pain but avoidable until i went to install some software yesterday and found that when the installation program began to "search" my computer, the process froze up (despite repeated attempts).
is there a way to get Search back to normal?
imac g4 Mac OS X (10.3.9)

Hi nikfurious!
"i recently reformatted my computer. i wanted to upgrade to 10.4 but my disk for it just didn't want to work in my computer, so i simply put Panther back on."
Please explainn the procedure you used for this operation.
Were you using a Full Retail Version of the Tiger Install DVD?
How did re reinstall Panther?
Have you run Repair Disk & Repair Permissions?
What size is your Hard Drive, and how much space is available?
How much RAM is installed, and is it original or added?
ali b

I updated to 7.0.1 and my search function cannot find anything now

I updated to 7.0.1 and my search function cannot find anything now

Searching the email. When i type in the keywords, it looks like it's searching, but the results are always the same - nothing found. I've used this function many times daily, I have an enormous amount of emails saved. Thanks...

In iPhoto, how can I find a particular event using the search function?, In iPhoto, how can I find a particular event using the search function?

In iPhoto, how can I find a particular event using the search function?

NO - read my last answer over a year ago
That is because iPhoto is all about photos - not about files
You do not access the piles in iphoto - you access the photos using either iPhoto or the media browser - see this user tip for photo access details
LN

Brand new 15" MacBook Pro Retina - unplugged from Thunderbolt Display and Keyboards today find keyboard alpha-numerics not working; except the function keys, delete key, tab key, command/ctrl/shift/alt/fn and arrow keys; and 7/8/9/u/o/j/l nudge cursor

Brand new 15" MacBook Pro Retina - unplugged from Thunderbolt Display and Keyboards today find keyboard alpha-numerics not working; except the function keys, delete key, tab key, command/ctrl/shift/alt/fn and arrow keys; and 7/8/9/u/o/j/l produce cursor nudges.

It's a new machine - and the Thunderbolt Display is meant to work with it. You need to just make an appointment at your local Apple Store and have them fix whatever is wrong.
If you like, you could always try a SMC reset and a PRAM/NVRAM reset to see if either of those will get your keyboard back in working order...
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RoboHelp 6 Search Function Finds Deleted Topics

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