RoboHelp 8.0.1 Update not finding installed version 8

I downloaded and installed (using default options on a Windows XP machine) Adobe RoboHelp 8 trial about a month ago, paid for a license and activated it.
When I click on Help > Update, I see that an update to 8.0.1 is available. I download it and run it and start the setup process but then says a popup says: "Adobe RoboHelp 8 is not installed. Please install Adobe RoboHelp 8 before applying this patch." and the update fails to install.
Any idea why it's not finding my installation? The Help > About says I have version 8.0.0.203

Was there ever any fix for this? I am having the same problem. Have not moved any directories. When I open Robohelp, the version says 8.0.1.204, but when I try and get the 8.0.2 updates, it says that I do not have 8.0.1 installed. I manually ran the 8.0.1 update from the adobe site without error (just in case) and continue to get the error that 8.0.1 is not installed. I have also tried manually running the 8.0.2 update from the site and still get the error.
The file path is C:\Program Files\Adobe\Adobe RoboHelp 8\RoboHTML.
The actual version number on robohelphtml.exe file is 8.0.0.203.
Thanks for the help-
OS is Windows Server 2003 R2 Build 3790.srv03_sp2_qfe.

Similar Messages

  • How to find installed versions in R12 on Windows

    how to find installed versions in R1213 on Windows 2008 server

    Hi;
    how to find installed versions in R1213 on Windows 2008 serverWhat you mean? You can install R12.1 than rise R12.1.3
    Follow below notes:
    How to check if certain Oracle Applications product/module is implemented? [ID 443699.1]
    How to check, which EBS Techstack Patchsets have been applied on 11i or R12 ? [ID 390864.1]
    Regard
    Helios

  • Automatic updates not detecting latest version

    I could not find a mention of this in the forums or the bug database.
    I have noticed for a few months now...going back to at least the update from Update 6 to Update 7:
    The automatic update function does not work. Going to the Java control panel applet, it reports version 1.5.0 (build 1.5.0_07-b03), however it says that I have the latest version of Java for this platform (Windows XP).
    Is there a workaround for this problem? This problem makes keeping several machines updated a PITA.
    Is the java bug database the place to report this problem? If so, is it already there?
    It's strange to only see articles mentioning this problem very recently:
    http://blog.washingtonpost.com/securityfix/2006/08/sun_acknowledges_major_oops_in.html
    david

    In addition to the automatic updates not detecting that Version 1.5.0 (build 1.5.0_07-b03) is not the latest Update 9, the official site, java.com, has old downloads, as well.
    Both the Download Now link and the Manual Download links to Version 5.0 Update 6.
    ??

  • Check for Update not finding 1.2.1 patch

    Hi,
    I am trying to understand why my "Check For Update" doesn't appear to be able to find the latest patch 1.2.1 update.
    I completed the upgrade to 1.2 via the "Check for Updates" screen which installed and then restarted on XP Pro.
    In Help->About I now see Version 1.2.0 Build Main 29.98
    When trying "Check for Updates" with the following checked :
    - Official Oracle Extension and Updates
    - Oracle SQL Developer (URL pointing to p=38606:2 not raptor:updates)
    It returns with "No Updates available".
    Interestingly if I de-select Official Oracle Extension and Updates, then it returns with the Oracle Data Mining PL/SQL package (which didn't appear with both selected) but still no update.
    I've tried restarting and still get the same result.
    Is it possible to download just the zipped patch file and perform "Install from local File"? I couldn't find a link to this on the Developer download URL- just links to seemingly full versions (i.e. a large Mb file).
    Kind regards,
    Andrew

    thanks k - that worked a treat
    I guess the clue was in the 1.5.1 part of the directory name - now I see it I would have chosen the 1.5.0 directory to migrate from. Duh!
    It was early in the morning when I upgraded :)
    /excuse

  • Software update cannot find installed App's  in sub-folder

    Hi All,
    I have same kind of problem - I created folder called "iLife' 11" and moved there all App's which belong to this package. As soon as I did this Software Update cannot find anything. For example Apple released iPhoto' 11 (9.1.1) update and Software Update did not find it until I moved it back to "Applications".
    BTW I have same problem with Adobe App's. Adobe update did not see Photoshop which has been moved to sub-folder.
    My question is DO I have any chance to put App's to sub-folder and get them automatically updated by Software update? IF so, what should I do?

    All sub-folders located in /Applications/ not in /Users/username/Applications. Actually /Users/username/Applications/ is empty on my mac.
    What I trying to have is sub-folder (for example called Photo where I will have all applications for working with images (Photoshop, Nikon Scan, SilverFast and so on) in one locations or iLife' 11.
    I took this idea from folder "Utilities" I can put App there and it worked and updated without any problems.
    As far as I understand this problem (from Unix point of view) is a PATH problems. Software Update cannot find App in the folder which not listed in PATH.
    If I create link (allies) for application in /Applications/ folder it will updated.

  • Can´t reinstall maverick, "could not find instalation information for this machine"

    I cant´reinstall Mavericks, a baner say "could not find intalation informacion for this machine"

    Can you select "This solved my question" on your last post. You won't get any points but it will let us know that you no longer have a problem that we need to address.
    Thanks,
    Clinton

  • App store updates not working-installing appears and quickly disappears.

    I cannot seem to update apps on my iPad. I have updates, when I open AppStore and click update all the installing bars appear and very quickly disappears. Doing individually does the same. Everything was working fine last week this issue appears to be new. anyone having the same issue and did anyone have a fix? Or is this a apple App Store server issue ?

    Same issue here with my iPhone 4.  Was working last week fine.  Now I have the same symptoms as the original poster.  Even in ITunes on my pc I had error updating apps (11111) error?  I have tried resetting , logout login even change payment method no luck.  Maybe my account is messed up?  If my phone is out of service will apple care?

  • Firmware updates not being installed

    Hey,
    I have a Mid-2012 MacbookAir with all the latest software updates. There are only three firmware updates that always show up over and over again after I've installed them. I've tried everything but the firmware just won't get updated.
    Updates:
    Macbook Air SMC Firmware Update 1.9
    Thunderbolt Firmware Update 1.2
    Macbook Air Flash Storage Firmware Update 1.1
    What I've tried:
    Reset SMC
    Fix drive and drive permissions in recovery mode
    Install updates manually from apple.com in safe-mode
    Delete contents of /system/library/firmware updates/ folder
    Yes the charger has been connected to the computer while updating. I have never used FileVault so it's not on. My computer is working fine, but I'd like to have these updates installed because they fix some serious problems that might eventually break my computer or erase all my data if left unfixed. On top of that I can't install Mavericks until I have Flash Storage Firmware 1.1 update installed.
    Does anyone have any ideas what to do next?

    Please read this whole message before doing anything.
    Back up all data. Quit the App Store application if it’s running. Test after each of the following steps until the problem is resolved.
    Step 1
    Triple-click anywhere in the line below on this page to select it:
    /Library/Updates
    Right-click or control-click the highlighted line and select
    Services ▹ Reveal
    from the contextual menu.* A Finder window should open with a folder selected. Move the contents of the selected folder to the Trash. You may be prompted for your administrator password.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
    Go ▹ Go to Folder...
    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
    Step 2
    Do as in Step 1 with this line:
    /Library/Preferences/com.apple.SoftwareUpdate.plist
    If there's no change, quit the App Store and restore the file you moved from your backup, overwriting the one that may have been created in its place. Otherwise, recreate your settings in the Software Update preference pane.
    Step 3
    Hold down the option key and select
    Go ▹ Library
    from the Finder menu bar. Move the following items from the Library folder to the Trash (some may not exist):
    Caches/com.apple.SoftwareUpdate
    Preferences/com.apple.SoftwareUpdate.plist
    Preferences/ByHost/com.apple.SoftwareUpdate.*.plist
    Saved Application State/com.apple.SoftwareUpdate.savedState
    Here, "*" stand for a long string of letters, numbers, and dashes.
    Step 4
    If you still have problems, quit the App Store again.
    Select this line and copy it to the Clipboard:
    open $TMPDIR../C
    Launch the Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window. Depending on which web browser you use, you may have to press the return key. A folder should open. Inside that folder, there may be a subfolder with the name "com.apple.SoftwareUpdate". If so, delete it. You can then quit Terminal.

  • Adobe RoboHelp 7.0.1 Update failed to install

    I can't install the upgrade. I have tried by using the Adobe
    Updater and Help|Check for updates. Any ideas?

    Try downloading it from this page.
    http://www.adobe.com/support/robohelp/downloads.html

  • Windows 8.1 windows updates not actually installing

    I am running Windows 8.1 and no matter how many time I check for updates and install the updates they never really install but there is no errors it says updates installed.
    I am stuck on update KB2990967 and KB3063843
    I keep installing them and nothing happens besides when I restart and check for updates it says those are my needed updates.
    This topic first appeared in the Spiceworks Community

    I looked through previous topics on this issue, and I've ran into a roadblock with troubleshooting.The Offline Address Book has been broken for several months, ever since we had to recover our Exchange after a massive failure. When you try to download the OAB, it errors out with Task reported error (0x80190197): the operation failed. We've recently come back around to trying to get it resolved, and here's where I am:
    I followed the instructions in the following resources:http://unified.swiatelski.com/2011/02/exchange-2010-cannot-download-offline.htmlhttp://andywolf.com/exchange-2010-offline-address-book-oab-will-not-download/http://blog.dargel.at/2012/02/23/remove-legacy-exchange-server-using-adsi/http://community.spiceworks.com/topic/134752-outlook-2010-is-not-downloading-the-exchange-2010-addre......

  • Software Update not finding missing loops

    I've just updated my MacBook Pro (OS X 10.6.8) from iLife 09 to iLife 11.
    In Garageband most of the loops are missing (greyed out). When I click on one I'm given the option of downloading later or now. When I choose 'now' it opens Software Update which searches for updates and tells me that all my software is up to date. If I click on a missing look again the message says that the software instrument or Apple Loop is currently being installed and that I should open Software Update for additional information.
    How do I install all the missing loops if Software Update is telling me all my programs are up to date?
    Graham

    What do you have in...
    /Library/Receipts folder?
    Getting them Directly is better antway.
    The combo update for PowerPC-based Macs...
    http://www.apple.com/support/downloads/macosx10411comboupdateppc.html
    The combo update for Intel-based Macs...
    http://www.apple.com/support/downloads/macosx10411comboupdateintel.html
    Mac OS X 10.5.4 Update ...
    http://www.apple.com/support/downloads/macosx1054update.html
    Repair Permissions after re-install, then reboot again.

  • Ipod updater not finding proper ipod

    Hey guys I have been trying to update my iPod video (5thGen) with the 2006-06-28 updater but everytime i plug in the ipod it shows it as being a 2nd generation ipod. The update and restore buttons are not available for me to click. The update buttons says that the ipod is up to date. and the restore button says that it has to be pluged into a firewire port. This is clearly incorrect because 5thGen ipods are NOT firewire compatible. furthermore when i lauch iTunes it tells me that the ipod software is out of date and it does not allow me to upload purchased music or any videos.
    does anyone have a clue whats up???

    Thank you for the responce; however, I have already tryied that and it is still no-go. I have been able to restore the iPod using a G5 Tower at a friends house, but I am still having problems linking the iPod to my computer. iTunes still gives me the error message that the iPod software is not up to date, and it does not allow me to transfer purchased music or videos to the iPod. I have also tryed to use older iPod software and it still does not detect the correct iPod.
    I guess what im trying to say is that its not a problem witht the iPod but rather my computer.

  • Adobe can not find installed program to verify serial number.

    I download and install trial version of C6.
    I then tell it I have serial number.
    It comes back with:
    Serial number you provided is valid, but a qualifying product could not be found on this computer.
    I have down loaded and installed 3 time.
    Same message each time. For CS6, Acrobat XI Pro

    If you purchased an upgrade of an older version and you do not have the older version of the software installed, then you need to have the serial number for the older version in order to get thru the activation processing for the upgrade.
    If you do not have an older version, you either purchased an upgrade version without qualitifying for it, or there is something awry with the purrchase since it appears the software is considering itself to be an upgrade.  If these are more along the lines of your situation, I recommend contacting Adobe support directly using chat or by telephone.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • Forefront Definition Updates not auto installing

    Hello!
    I inherited SCCM from a previous administrator, and have been learning quite a lot. I've gotten the majority of it down, but I've come across a FEP problem I can't quite resolve.
    We have an Automatic Deployment Rule setup to check for definition updates, and then deploy those updates. The User Experience has the Software Installation option checked, and the deployment schedule set for as soon as possible.
    All of our servers, and most new workstations, are constantly prompting to install updates for definitions. It was my understanding this ADR we had setup allowed installation outside of the maintenance window automatically. User Experience also has user
    notifications set to hide in software center and all notifications.
    I'm at a loss as to where to start with resolving this problem. Ideally, we'd like the definitions to be automatically installed without any user prompts.
    Any suggestions?
    Thanks!

    Do you have any other Client Agent settings deployed to the servers? Also do you have an WSUS GPO settings that apply to the servers?
    Kent Agerlund | My blogs: blog.coretech.dk/kea and
    SCUG.dk/ | Twitter:
    @Agerlund | Linkedin: Kent Agerlund |
    Mastering ConfigMgr 2012 The Fundamentals

  • Update not properly installed, itunes asking to reinstall...how do I save music?

    I tried to install the latest version of itunes and I got an error message, that it wasn't properly installed. Now, when I open itunes, I get a message that I will be unable to rip or burn any Cd's and I can't sync my ipad, because my itunes has an old version of the software. I want to uninstall and reinstall itunes, but how do I get past loading all my CD's again? Can I save the music without backing it up to an external hardrive?

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

Maybe you are looking for

  • Items not displaying after update

    Hi, At work we use a web based program for reporting bugs and things. This program is called FogBugz (I would give the URL but you wouldn't be able to visit it even if I did). On Friday I was using this page with no problem, firefox updated over the

  • Does not add up!

    I have looked elsewhere but I think I must have missed it. In a column I have Number of shares 13317.472 (G7) Price per share in pence 96.90 (G8) Total 1,290,643.037(G9) So 13317.472 x 96.90 = 1290463.037 it is showing up as 1,290,643.037 for the SUM

  • How can I use Family Sharing for Store purchases if I use a different Apple ID for purchases?

    A key feature of Apple's iCloud Family Sharing is the ability to share store purchases with invited family members. However, like many people, I use a different Apple ID for iCloud and Store purchases (ironically, primarily for the exact purpose of s

  • Display  of operations not showing in iw39

    Dear All , I am facing one problem when I want to see list of operations for 1000 orders I go to iw39 list of orders is displayed Now I select all the orders & go to operation tab they are showing nothing blank We have two plants say When I put for o

  • How do I change the dock appearance?

    I'm making this post because when i did a search for "dock appearance" it gave me stuff for OS 10.7, 10.8, iMac, Intel.... everything but OS 10.5. Apple:  it seems like a search should default to searching the discussions section you're in. Anyway, H