Robohelp 9 on Windows 7 64-bit: "Word not installed"

Windows 7 64-bit
Robohelp 9
Word 2010
I did check the forum for this discussion (in 2011) which suggested approaching Adobe for a file to fix the problem.
Adobe Support states that there is a long waiting line for support responses so i am posting in the hope that someone can help me sooner.
Is anyone able to direct me to a file download location for this solution?
When i select to update linked word documents in a project i receive the following message:
Does i t matter if the projects are on a different partition to the installed software ?

Having Rh on the C drive and projects on another partition is not a problem, it is the way I always work.
Two thoughts to start with.
That your Word Normal template is not installed on your C drive, maybe it is on a network drive. Is that the case?
The other possibility is that you are using the 64 bit version of Word? I don't think that is the issue here as usually it will find Word but not work correctly.
Also see Print Issues on my site. The file referred to will not fix the problem as that is for a different error message. However, there are other solutions there.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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