RoboHelp 9 Reports

I have recently installed RoboHelp 9 (an upgrade from RH x 5) and I cannot locate the RH reports (broken links, project status, style sheets, etc). Any idea why I do not see "reports" on the RH Tool menu?

Try right clicking the menus and resetting them.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Similar Messages

How do I make RoboHelp report missing graphics?

[RoboHelp 9] Before building my CHM, I need to find out if any linked graphics are missing from the project's \graphics sub-folder. Is there any way I can make RoboHelp report missing graphics? The Broken Links report doesn't care if graphics are missing, only if hyperlinks are missing their targets. The Image Report just lists all the images referenced by the topics, but doesn't test if they are actually present in the required location. And if I build the help, the OutputLog.txt does not report that an image was missing. Any ideas how to detect missing images, before my CHM goes public?

While I agree, I feel that app developers are intentionally trying to mislead people. To play it fair, they should include the fact that it's a joke at the top of the app description.
This particular app, Phone Tracker GPS, does not at all mention it's a joke until the last sentence of the rather long description:
It's without a doubt the best joke you can play on them with your device! For entertainment purposes only and does not provide true device locator functionality.
I mean, why not just make it in fine print? All very desceptive in my opinion.

Map ID

How do i create Map ID's?
RoboHelp Report
Possible Project Errors for RAAS HelpFile
Created by lbeaulieu on 1/7/2008 1:01:21 PM
Project Location: F:\Projects\RAAS Documentation\RAAS
HelpFile\RAAS HelpFile.hpj
Diagnostic Report Summary
There are 62 topics with no Map ID.
Diagnostic Report Details
The following topics do not have a Map ID assigned to them.
Adding New Options
Batching work order items
Build and Verify
Changing a Part Description/Part Number
Company Settings
Constraint Updating
Correcting Errors to TMI Entries
Creating a Part
Creating a TMI Log Sheet Record
Creating Job Cards
Crediting Work Order Items
Defining Triggers
Deleting a Part
Entering a Missed TMI Log Sheet Record
Filing Part Request
Filling Part Requests by Purchasing
Filling Part Requests from Inventory
Finding a Job Card
Generating a Maintenance Forecast
Getting Started with RAAS
Internal Repair Job Cards -Part Requests
Internal Repair Job Cards
Introduction to Maintenance Planning
Introduction to Part Management
Introduction to Production
Introduction to RAAS
Introduction to Reports
Introduction to Stores
Introduction to Technical Maintenance Input
Issuing Jobs from a Maintenance Forecast
Maintenance Planning
Method One
Method Two
Min Max
More about Opening Job Cards
New Purchase Items
Opening Job Cards
Options
Part Editor
Part Requests Find
Part Transfers
Part Tree
Personal Preferences
Printing Technical Logs
Purchase List-Adding Items to an Open Purchase Order
Purchasing on a New Purchase Order
Purchasing Parts by Creating a New Purchase Order
Purchasing Parts by Issuing to an Existing Purchase Order
Quick Find
RAAS Report Map
Receiving Items on a Purchase Order
Report
Requesting Parts from a Job Card
Requests for non-tracked and non-master parts
Resequencing TMI Log Sheets
Responding to Requests for New Purchase Items
Reversing a work order issue
Setting up a Part
Trace Information
Un-batching work order items
Work Order Entries
Work Order Listing

Hi - not sure if you got an answer to this already in another
forum, but the quickest way to find what you need on map IDs is to
call up the RoboHelp for Word Help file and look up "Map IDs" in
the Index. The topics there will give you the steps to follow.
Don't worry - RH will make it seem pretty straightforward. Good
luck!

Unused Topic Keywords

There is a Robohelp report which lists Unused keywords. This is currently listing Unused Topic Keywords. These keywords are not visible in the Index Pod, so how do you identify where they are, and how to get rid of them?
Help keeps referring to an "Index Designer" - what/where is this?
Regards

It is strange for the report to highlight an unused keyword that is not displayed in the Index Pod. Would the unused keywords be topic level keywords rather than index file keywords?
BTW the "Index Designer" mentioned refers to the Index Pod - this is I think a bit of a throw back to previous versions.
The RoboColum(n)
@robocolumn
Colum McAndrew

Robohelp Server Reports - No Data with Webhelp Pro Output

We recently installed Robohelp Server and while the admin client recognizes our published project, the searched term reports return 'no data found'. Is there additional configuration that needs to take place?
Thanks!

Hi, snorshd and welcome to the forums.
Be sure you read this Blog post announcing a new "Update" patch to RoboHelp Server 9.
https://blogs.adobe.com/techcomm/2014/03/robohelp-server-update-9-0-1-is-here.html
This article also links to the update documentation found here:
http://helpx.adobe.com/robohelp/kb/robohelp-server-update-901.html
Also, make sure your admin follows all the steps in the install/config online help topics:starting here;
http://help.adobe.com/en_US/RoboHelp/9.0/RoboEngine/WS5b3ccc516d4fbf351e63e3d11c0aaa9fd7-8 000.html
See if that helps.
Thanks
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
www.showmethedemo.com

What happened to Tools Reports option in RoboHelp 10?

I use the Tools>> Reports option alot and just used it a few weeks ago. Now as of Friday, I am unable to see them in the menu. Does anyone have any idea as to what has happened to them? In fact, I can not find those reports at all in RH. Am I just looking in the wrong place?
I welcome any assistance I can get to try to resolve this. Thank you in advance!

Tools > Reports is the right route.
Try right clicking the menu area and selecting Customise, then select Menu Bar and Reset. You could lose changes you have made but hopefully this will restore what is missing.
I don't think I have seen this happen before.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Reports in RoboHelp 7 HTML

Can RH7 run a report by "Modified Date"? We don't use RoboSource, but would like to run a report by the Modified Date for our partners. Thanks!

Hi there
You should be able to accomplish this by viewing the Topic List pod in RoboHelp.
I made a short video to explain.
Click here to view
Cheers... Rick
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RoboHelp Server 8 reports - printing to a file for distribution

I've been using RH7 WebHelp Pro layout to publish to RoboHelp Server 8 default database for about 2 weeks now. We've got F1 help linked to our windows and everything seems to be working fine except for the following:
#1 - As noted in a previous posting, if quotes are used around search keywords, then the html code for quotes displays in the details of the Frequently Asked Questions or Unanswered Questions reports. I've reported this as a bug as well. It really makes the report results a pain to read, especially when someone uses quotes and another doesn't for the same keywords.
#2 - Although I can view and print any of the RoboHelp Server 8 reports, there is no way for me to save it to a pdf format so that I can distribute the report to managers that are not local. If there is a way to do this, I would appreciate knowing what steps need to be taken so that I can produce a pdf file on the server.

There is currently no way to save the report data from the RH Server application. Personally I'd like the option to save it in a number of different formats with PDF being just one. How about .XLS, .TXT, .RTF for starters. However as this doesn't exist this is really helping you. You should be able to get the data out of the RH Server database by using an external reporting tool (e.g. Crystal) that specialising in this sort of thing.
I'd also strongly suggest that you submit a feature request to get this functionality added to a future release. When you do so, please state that it is for RH Server in the comments field.
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Exporting the reports in RoboHelp 7

Hi,
Can we export all the reports in the X7 to a single file. I can see the option to only eport one report at a time. Also is there any command line or script to export the reports to a text file.

Unfortunately there is no way to run more than one report at a time. The best I can suggest is to run each report outputting to a file and then cut/paste the output into a single file.
You may want to submit a feature request via the link below to run reports concurrently.
http://www.macromedia.com/support/email/wishform/

Is there a way to create a report of topics with missing images?

If I move all images in a project to a different directory,
is there a way to print out which topics have missing images?
I would like to have all images in the HTMLHelp folder, since
this is the default folder that images are copied to when I insert
them from another source folder. If I move all images from my
"Images" folder to the HTMLHelp folder, is there a way to generate
a report that lists all topics with missing images?
Normally, I've been using the "Images" report to determine
which topics used that image before I moved them, but I'd like a
report that denotes which topics are missing images, period.
thanks in advance,
ChristyG

Hi ChristyG
As long as you only move the images within the RoboHelp
project, none should go missing!
Unfortunately, I don't believe you have an easy report at
your disposal that will advise which topics contain missing images.
Cheers... Rick

When generating WebHelp, "Adobe RoboHelp 8 has encountered a problem and needs to close" appears.

I'm using RH 8.0.2.208 (both patches applied). This project is a child project in a merged project structure and it is the only one that I am having problems publishing. I've tried deleting the CPD file and creating a new layout, but the error still occurs whenever I try to publish. (FYI, I have no problem opening this project). Are there any other actions I could try? Thanks in advance.

Welcome to the forum.
Does this problem also occur if you publish to an entirely different location? If it does then can you link the problem to any recent changes. If not, it seems to be time for the old divide and conquer approach.
Zip up the project so you have a copy that cannot accidentally be opened and worked on. That gives you a copy that you can safely revert to later if needed. Save the zip file somewhere safe.
Then create another copy of the project so that you have two copies that can be worked on.
Open Copy 1 and delete half the topics. Ignore any broken links reported. Generate the help from that copy.
Open Copy 2 and delete the other half of the topics. Generate the help from that copy.
It should be the case that one copy is now OK and one still has the problem.
Trash the good copy and then create a second copy of the copy with the problem.
Repeat the process until you have located the topic that is causing the problem.
The process takes less time than you might think.
Let us know how you get on.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Information in the Powered by RoboHelp box not displaying

Hi,
While generating FlashHelp, I edited the information displayed when the Powered by RoboHelp icon is clicked from the Help file to include a Help version. While testing, some users reported clicking the icon displayed the information correctly, while others are not. Without getting into too much detail, does anyone have any ideas about why this would happen? Or how to fix? I've attached a couple of screen shots that may help.
Any help you could offer would be much appreciated.
Thanks-
LJuneau

Hi there
You may wish to investigate differences in the Adobe Flash player versions.
For example, where the dialog appears correctly, right-click the dialog and see what is reported for the Flash Player version.
I'm thinking you may see a difference. (at least that's the hope )
Try this on more than a few PCs. My guess is that those that work fine will all be related to one player version while the ones that don't display properly are related to another.
Any way you slice it, you are facing an issue with the configuration of the end user's workstation. Unfortunately, we all too often have no control over that.
Cheers all... Rick
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After successful install, I am unable to use RoboHelp 7 because of constant refresh of file lists

RoboHELP 7 installed on Windows XP
Our enterprise support team installed RH7 on my new laptop via our corporate intranet. I received an e-mail message reporting that the install failed so I contacted the support team, someone logged on to my machine by remote and did an uninstall of RH7. Then, the install was done again and the same failure message was received. Then, RH was uninstalled and the install was attempted for the third time. Again, I received the failure message. I had noticed that after each install the icons appeared on my desktop. So, after this third install, I went ahead and clicked the RH7 HTML icon and the program seemed to start properly. I have a key number from our enterprise team and I entered the key number to complete the registration. The UI appeared and I selected my recent project. RH built the file lists that I expected to see in the left panes of the interface but the file lists kept "twitching" and the cursor kept changing to the hourglass and back. This happened about once every two or three seconds and I could not move my cursor fast enough to select a file.
One of my co-workers suggested that I uninstall RH7 myself, check the registry and erase any robohelp entries. I know this is risky but I am confident I can do it. However, I would like to hear from any RH experts about how to solve this "twitching" problem, if there are other possible solutions. Thanks.

My gut feel is that if your organisation is large enough to have an Enterprise license, IT would not take too kindly to you uninstalling the product yourself and editing the registry. That's your issue though.
If they are happy, then you could try www.revouninstaller.com with which a number of people have reported good results if you use the stronger options to clear the registry. Again at your risk and responsibility.
You might also like to look at http://www.adobe.com/devnet/robohelp/articles/before_install.html. It includes the script IT should be using. Maybe that should be checked as well.
The other approach is to get them to do a direct install. Worth trying given the issues you are having.
See www.grainge.org for RoboHelp and Authoring tips

Report for two sponsors on one project

I would like to make report for two sponsors: Each of them want to see only a Cash flow (Budgeted Expense Cost and Actual Expense Cost) that is related to him/her.
It is possible to do something similar in two ways:
1. Activity Usage Spreadsheet - Spreadsheet Fields - Time interval - Cost - Budgeted Expense Cost and Actual Expense Cost
2. Activity Usage Profile - Activity Usage Profile Options: Filter by bars/curver (Expenses); Show Bars/Curves (Budgeted and Actual)
while Timescale: Show primary Dates (Type - Calendar; Date interval - Quarter/Months).
But in both way Expenses are grouped together and it is not possible to differentiate who is financing what.
Thanks!

Yes, we are only replacing image files. So--since no one here
is familiar with merge-- if we do as you suggest using Windows
Explorer, the steps will be:
1) One writer works on his/her computer's local drive and the
other writer works on his/her computer 's local drive (no shared
drive).
2) Each writer creates an Image folder on his/her computer's
local drive
3) Each writer captures (Snag-it) images from the
application, opens the captured image in Photoshop and sizes the
new image file to match the size and width, border, etc parameters
of the image in the current Help's HTML code. (writer will have to
view HTML code to get image size)
4) Each writer will copy the new image files into his/her
local drive-based Image folder--giving the new image the same name
as the image that is being replaced).
5) The image files in the first writer's Image folder are
then copied to the Image other writer's Image folder.
6) The new Image folder containing all the new image files is
copied into the RoboHelp source directory, overwriting the old
Image folder.
7) The writer with the new Image folder (containing all the
new images) then generates and publishers the RoboHelp project.
Is this correct?

File Update Crashes Robohelp

This is a persistent problem that I've had from Day One of
using this product. And yes, I have all updates installed.
I am able to create the RH project and copy by reference the
FM book, and generate webhelp alright, but occasionally and for no
apparent reason, when I update a single file (chapter) in RH, the
update goes to an unspecified point and crashes the program. Every
subsequent update of that file results in the same crash. Now I am
afraid to update the entire book for fear of corrupting the entire
project. When I re-open the RH project following the crash, all the
cross-reference markers in the updated file appear in RH as red
boxes. Does this indicate a problem with a specific cross-reference
in the FM source file?
Any help would be greatly appreciated as the amount of manual
post-synchronization work in the converted RH files is significant
(due to Chinese translation). By the way, other larger FM files in
the same project updated successfully (and were also subject to the
same Chinese translation process), so I'm at a loss as to the cause
of this problem. It must be in the specific FM source file
somewhere.

Hi there
The tenor of your post would seem to infer you believe the Adobe engineers are intently watching the forums in search of issues like yours to address. I'm basing that from your statements:
michaelscohen wrote:
Please Adobe, answer this question and/or address this persistent problem...
...Adobe, where the heck are you on this? You have long-time customers getting increasingly angry and considering a move to a different software vendor for a solution.
The fact is, these forums aren't the place to seek help from Adobe. Sure some of the Adobe staff will visit here from time to time, but if you really want them to see the issue, you need to submit it via the proper channel. That channel is called the Wish Form/Bug Reporting Form.
Click here to visit the Wish Form/Bug Reporting Form
Largely these forums are user-to-user support.
Cheers... Rick
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RoboHelp 9 Reports

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