RoboHelp Server Service Crashing

Question

At random times, sometimes hours, sometimes days apart, the
RoboHelp Server Service stops and our server is therefore down. We
are running on Windows 2003 Server. I am using internally created
databases instead of SQL. What could be the cause of this??

Answer 1

I've seen this type of pb reported time and time again with
internally created dBs, SQL, ... . The only commonality between the
different posts is that everybody encountering this pb are using
hosting on a Windows 2003 server. Maybe somehting there... Never
tested on a different environment
We have done intensive testing of RH server 6 and 7 on
Windows 2003 and reverted to X4 because of systematic crashing. Our
net admin made some pretty interesting findings on this (see
history postings on this forum from Peter Buelens). Generally
conclusion was that it was badly programmed :-).
For the quick fix, this could work for some but if the
service crashes 20 times a day (like it did with us) the amount of
up time will be very limited !
The best solution we found so far is to stick to X4 version
that seems to be a lot more stable. Only draw back, we can't
upgrade to RH Office version 7.
Any comments on this are more than welcome.
- Chris.