Root certificate issue with keytool (Tomcat)

I have:
- Created a certificate request
- Sent the request to a CA (Verisign affiliate)
- Received the certificate
- Installed the certificate
When I surf to the page that utilizes the certificate, I receive an error message:
"This CA Root certificate is not trusted. To enable trust, install this certificate in the Trusted Root Certification Authoritues store"
I use the certificate with Apache Tomcat. The root certificate is imported into the cacerts file. I use the following commands to prepare and install the certificate:
keytool -genkey -dname "cn=somesite.com, ou=IT, o=SomeCompany, l=Stockholm, s=Sweden, c=SE" -keyalg "rsa" -alias SomeAlias -keystore D:\ssl\SomeFolder\keystore.jks -storepass SomePassword -validity 360
keytool -certreq -alias SomeAlias -file D:\ssl\SomeFolder\MyCSR.csr -keystore D:\ssl\SomeFolder\keystore.jks -storepass SomePassword
keytool -import -trustcacerts -alias SomeAlias -file D:\ssl\SomeFolder\MyCert.cer
I don't see why I am having this problem. Please help me. I've spend several hours with different problems regaring the keytool utility, and the current certificate is valid for only three more days.
Thanks in advance!
Best regards,
Bj�rn

I am guessing that your ks file is not visible by the default config for Tomcat
Check in your tomcat/conf/server.xml
the config for the SSL Coyote Connector config block... you must specify the keystoreFile, maybe keystorePass... see http://jakarta.apache.org/tomcat/tomcat-5.0-doc/ssl-howto.html under Edit the Tomcat Configuration File
-Jay

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         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at org.apache.jasper.servlet.JspServlet$JspServletWrapper.service(JspServlet.java:201)
         at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:381)
         at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:473)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
         at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:98)
         at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:176)
         at java.security.AccessController.doPrivileged(Native Method)
         at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:172)
         at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:243)
         at org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:566)
         at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:472)
         at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:943)
         at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:190)
         at org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:566)
         at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:246)
         at org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:564)
         at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:472)
         at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:943)
         at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2347)
         at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
         at org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:566)
         at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:170)
         at org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:564)
         at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:170)
         at org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:564)
         at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:472)
         at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:943)
         at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
         at org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:566)
         at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:472)
         at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:943)
         at org.apache.ajp.tomcat4.Ajp13Processor.process(Ajp13Processor.java:458)
         at org.apache.ajp.tomcat4.Ajp13Processor.run(Ajp13Processor.java:551)
         at java.lang.Thread.run(Thread.java:534)
    When I comment the code fragment, it works. It is not about what is in the if statment is true, I can assure you. Consider it as simple output to ease your mind.
    Any ideas why this might be happening? I'vve tried the same code with Resin 2.x and Tomcat 5.5 , it works just fine. Do you think there is something missed with the Tomcat setup or the Tomcat version (4.0.6) on that specific server is no good?
    Any comments are greatly appreciated.
    Thanks in advance...
    Regards,
    Mert

    Hi There,
    As you said using equals would not work as it should be a valid String in order for the eqauls function to work.
    Unfortuantely I can't access the Servlet created or the log files. It has crossed my mind too but this is a setup by the service provider and they don't let you nose into their business but they ahvedone something wrong with their system as far I can think.
    I've wanted to print the output to the web but when i use the request.getParameter it just creates the error.
    Java service is provided optional and as any optional service it is not well supported so I need to make them some pointers. So any more ideas?
    Cheers,
    Mert

  • Issue with Client Authenication Certificates within Bootable Media

    Hi All,
    I am in the process of deploying SCCM 2012 R2 in our environment parallel to our existing SCCM 2007 R3 environment. So far everything is working well. I have hit, however my first issue. This seems to be related to Client Authentication certificate validation.
    The problem occurs when booting from SCCM 2012 Task Sequence Bootable media and attempting to contact a local Management Point. I am using a USB Boot key at this point as I do not want to overlap with our existing PXE environment.
    The SMSTS.LOG shows the error 0x80072f8f. Specifically the error that I need to get past is:
    [TSMESSAGING] AsyncCallback(): WINHTTP_CALLBACK_STATUS_SECURE_FAILURE Encountered TSMBootstrap 19/12/14 11:27:22 AM 1164 (0x048C)
    [TSMESSAGING]                : dwStatusInformationLength is 4
     TSMBootstrap 19/12/14 11:27:22 AM 1164 (0x048C)
    [TSMESSAGING]                : *lpvStatusInformation is 0x10
     TSMBootstrap 19/12/14 11:27:22 AM 1164 (0x048C)
    [TSMESSAGING]            :
    WINHTTP_CALLBACK_STATUS_FLAG_CERT_CN_INVALID is set
     TSMBootstrap 19/12/14 11:27:22 AM 1164 (0x048C)
    [TSMESSAGING] AsyncCallback(): ----------------------------------------------------------------- TSMBootstrap 19/12/14 11:27:22 AM 1164 (0x048C)
    I have followed all of the recommended steps that I can think of so far. I have:
    Ensured that the Server Authentication and client authentication certificate on all Site systems is correct (I.e. all certificates are based on Certificate Templates as per the TechNet documentation)
    Ensured the Root and Issuing CA's are registered within the SCCM 2012 Site
    The Distribution Point role and Bootable Media are using a dedicated Client Authentication certificate that has been imported via a .PFX
    Ensured this certificate is in a "Not blocked" state
    Ensured the Date and Time of each Site System and of WinPE during the boot process is in sync.
    Checked the MPControl.LOG on each of our 2 Management Points looking for errors. These logs are all clear.
    Checked the IIS Web Logs on the Management Points. These logs are also all clear.
    The SMSTS.LOG is successfully importing the Root CA certificates ....
    Root CA Public Certs=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX TSMBootstrap 19/12/14 11:27:22 AM 1164 (0x048C)Importing certificates to root store TSMBootstrap 19/12/14 11:27:22 AM 1164 (0x048C)
    Added certificate to store or replaced matching certificate in store. TSMBootstrap 19/12/14 11:27:22 AM 1164 (0x048C)
    Added certificate to store or replaced matching certificate in store. TSMBootstrap 19/12/14 11:27:22 AM 1164 (0x048C)
    I have noticed that there are plenty of issues related to an invalid CA due to root CA import issues or CRL checking. We currently have CRL checking disabled and based on the "INVALID_CN" reference I don't believe CRL check is part of the equation.
    With regards to the Common Name I can confirm the following:
    The "ConfigMgr Client Certificate" Template used to auto enroll all domain joined systems is based upon the "Workstation Authentication" template. The Subject Field is set, as by default to "None". The SAN is set to DNS name.
    The "ConfigMgr OSD Certificate" Template used to create the client authentication certificate used on the DPs and Bootable Media is set to "Supplied at Request". I set a CN of "Configmgr OSD Certificate" for this certificate.
    I have tried using another client authentication certificate for the DPs and Bootable media that had no Subject Name defined.
    Can offer any suggestions as to where I might be going wrong?
    Thanks,
    Nathan Sutton
    NSutton

    Hi Jason,
    Here is the log as requested. I will post it up in separate messages.
    <![LOG[LOGGING: Finalize process ID set to 724]LOG]!><time="13:36:01.388+480" date="12-19-2014" component="TSBootShell" context="" type="1" thread="728" file="tslogging.cpp:1495">
    <![LOG[==============================[ TSBootShell.exe ]==============================]LOG]!><time="13:36:01.388+480" date="12-19-2014" component="TSBootShell" context="" type="1" thread="728"
    file="bootshell.cpp:1055">
    <![LOG[Succeeded loading resource DLL 'X:\sms\bin\i386\1033\TSRES.DLL']LOG]!><time="13:36:01.404+480" date="12-19-2014" component="TSBootShell" context="" type="1" thread="728" file="util.cpp:964">
    <![LOG[Debug shell is enabled]LOG]!><time="13:36:01.404+480" date="12-19-2014" component="TSBootShell" context="" type="1" thread="728" file="bootshell.cpp:1066">
    <![LOG[Waiting for PNP initialization...]LOG]!><time="13:36:01.419+480" date="12-19-2014" component="TSBootShell" context="" type="1" thread="732" file="bootshell.cpp:60">
    <![LOG[RAM Disk Boot Path: MULTI(0)DISK(0)RDISK(0)PARTITION(1)\SOURCES\BOOT.WIM]LOG]!><time="13:36:01.419+480" date="12-19-2014" component="TSBootShell" context="" type="1" thread="732"
    file="configpath.cpp:302">
    <![LOG[WinPE boot path: D:\SOURCES\BOOT.WIM]LOG]!><time="13:36:01.435+480" date="12-19-2014" component="TSBootShell" context="" type="1" thread="732" file="configpath.cpp:327">
    <![LOG[Booted from removable device]LOG]!><time="13:36:01.435+480" date="12-19-2014" component="TSBootShell" context="" type="1" thread="732" file="configpath.cpp:357">
    <![LOG[Found config path D:\]LOG]!><time="13:36:01.435+480" date="12-19-2014" component="TSBootShell" context="" type="1" thread="732" file="bootshell.cpp:548">
    <![LOG[Booting from removable media, not restoring bootloaders on hard drive]LOG]!><time="13:36:01.435+480" date="12-19-2014" component="TSBootShell" context="" type="1" thread="732" file="bootshell.cpp:582">
    <![LOG[D:\WinPE does not exist.]LOG]!><time="13:36:01.497+480" date="12-19-2014" component="TSBootShell" context="" type="1" thread="732" file="bootshell.cpp:599">
    <![LOG[D:\_SmsTsWinPE\WinPE does not exist.]LOG]!><time="13:36:01.497+480" date="12-19-2014" component="TSBootShell" context="" type="1" thread="732" file="bootshell.cpp:613">
    <![LOG[Executing command line: wpeinit.exe -winpe]LOG]!><time="13:36:01.497+480" date="12-19-2014" component="TSBootShell" context="" type="1" thread="732" file="bootshell.cpp:860">
    <![LOG[Executing command line: X:\windows\system32\cmd.exe /k]LOG]!><time="13:36:02.935+480" date="12-19-2014" component="TSBootShell" context="" type="1" thread="728" file="bootshell.cpp:860">
    <![LOG[The command completed successfully.]LOG]!><time="13:36:02.951+480" date="12-19-2014" component="TSBootShell" context="" type="1" thread="728" file="bootshell.cpp:942">
    <![LOG[Successfully launched command shell.]LOG]!><time="13:36:02.951+480" date="12-19-2014" component="TSBootShell" context="" type="1" thread="728" file="bootshell.cpp:432">
    <![LOG[The command completed successfully.]LOG]!><time="13:36:15.371+480" date="12-19-2014" component="TSBootShell" context="" type="1" thread="732" file="bootshell.cpp:942">
    <![LOG[Starting DNS client service.]LOG]!><time="13:36:15.371+480" date="12-19-2014" component="TSBootShell" context="" type="1" thread="732" file="bootshell.cpp:666">
    <![LOG[Executing command line: X:\sms\bin\i386\TsmBootstrap.exe /env:WinPE /configpath:D:\]LOG]!><time="13:36:15.890+480" date="12-19-2014" component="TSBootShell" context="" type="1" thread="732"
    file="bootshell.cpp:860">
    <![LOG[The command completed successfully.]LOG]!><time="13:36:15.890+480" date="12-19-2014" component="TSBootShell" context="" type="1" thread="732" file="bootshell.cpp:942">
    <![LOG[==============================[ TSMBootStrap.exe ]==============================]LOG]!><time="13:36:16.062+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212"
    file="tsmbootstrap.cpp:1165">
    <![LOG[Command line: X:\sms\bin\i386\TsmBootstrap.exe /env:WinPE /configpath:D:\]LOG]!><time="13:36:16.062+480" date="12-19-2014" component="TSMBootstrap" context="" type="0" thread="1212"
    file="tsmbootstrap.cpp:1166">
    <![LOG[Succeeded loading resource DLL 'X:\sms\bin\i386\1033\TSRES.DLL']LOG]!><time="13:36:16.078+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="util.cpp:964">
    <![LOG[Succeeded loading resource DLL 'X:\sms\bin\i386\TSRESNLC.DLL']LOG]!><time="13:36:16.078+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="resourceutils.cpp:169">
    <![LOG[Current OS version is 6.2.9200.0]LOG]!><time="13:36:16.078+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="util.cpp:3094">
    <![LOG[Adding SMS bin folder "X:\sms\bin\i386" to the system environment PATH]LOG]!><time="13:36:16.094+480" date="12-19-2014" component="TSMBootstrap" context="" type="0" thread="1212"
    file="tsmbootstrap.cpp:963">
    <![LOG[Failed to open PXE registry key. Not a PXE boot.]LOG]!><time="13:36:16.094+480" date="12-19-2014" component="TSMBootstrap" context="" type="0" thread="1212" file="tsmbootstrap.cpp:844">
    <![LOG[Media Root = D:\]LOG]!><time="13:36:16.094+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmbootstrap.cpp:1000">
    <![LOG[WinPE boot type: 'Ramdisk:SourceIdentified']LOG]!><time="13:36:16.094+480" date="12-19-2014" component="TSMBootstrap" context="" type="0" thread="1212" file="tsmbootstrap.cpp:779">
    <![LOG[Failed to find the source drive where WinPE was booted from]LOG]!><time="13:36:16.094+480" date="12-19-2014" component="TSMBootstrap" context="" type="2" thread="1212" file="tsmbootstrap.cpp:1036">
    <![LOG[Executing from Media in WinPE]LOG]!><time="13:36:16.094+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmbootstrap.cpp:1041">
    <![LOG[Verifying Media Layout.]LOG]!><time="13:36:16.094+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:1623">
    <![LOG[MediaType = BootMedia]LOG]!><time="13:36:16.094+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:2607">
    <![LOG[PasswordRequired = false]LOG]!><time="13:36:16.094+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:2633">
    <![LOG[Found network adapter "Realtek PCIe GBE Family Controller" with IP Address X.X161.12.]LOG]!><time="13:36:16.109+480" date="12-19-2014" component="TSMBootstrap" context="" type="0"
    thread="1212" file="tsmbootstraputil.cpp:517">
    <![LOG[Running Wizard in Unattended mode]LOG]!><time="13:36:16.109+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:2803">
    <![LOG[Loading Media Variables from "D:\sms\data\variables.dat"]LOG]!><time="13:36:16.109+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsremovablemedia.cpp:322">
    <![LOG[no password for vars file]LOG]!><time="13:36:16.156+480" date="12-19-2014" component="TSMBootstrap" context="" type="0" thread="1212" file="tsmediawizardcontrol.cpp:247">
    <![LOG[Entering TSMediaWizardControl::GetPolicy.]LOG]!><time="13:36:16.156+480" date="12-19-2014" component="TSMBootstrap" context="" type="0" thread="1212" file="tsmediawizardcontrol.cpp:527">
    <![LOG[Creating key 'Software\Microsoft\SMS\47006C006F00620061006C005C007B00350031004100300031003600420036002D0046003000440045002D0034003700350032002D0042003900370043002D003500340045003600460033003800360041003900310032007D00']LOG]!><time="13:36:16.172+480"
    date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="environmentscope.cpp:263">
    <![LOG[Environment scope successfully created: Global\{51A016B6-F0DE-4752-B97C-54E6F386A912}]LOG]!><time="13:36:16.172+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212"
    file="environmentscope.cpp:623">
    <![LOG[Creating key 'Software\Microsoft\SMS\47006C006F00620061006C005C007B00420041003300410033003900300030002D0043004100360044002D0034006100630031002D0038004300320038002D003500300037003300410046004300320032004200300033007D00']LOG]!><time="13:36:16.172+480"
    date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="environmentscope.cpp:263">
    <![LOG[Environment scope successfully created: Global\{BA3A3900-CA6D-4ac1-8C28-5073AFC22B03}]LOG]!><time="13:36:16.172+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212"
    file="environmentscope.cpp:623">
    <![LOG[Setting LogMaxSize to 1000000]LOG]!><time="13:36:16.172+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:555">
    <![LOG[Setting LogMaxHistory to 1]LOG]!><time="13:36:16.172+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:556">
    <![LOG[Setting LogLevel to 0]LOG]!><time="13:36:16.172+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:557">
    <![LOG[Setting LogEnabled to 1]LOG]!><time="13:36:16.172+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:558">
    <![LOG[Setting LogDebug to 1]LOG]!><time="13:36:16.172+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:559">
    <![LOG[UEFI: false]LOG]!><time="13:36:16.172+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:569">
    <![LOG[Loading variables from the Task Sequencing Removable Media.]LOG]!><time="13:36:16.172+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:584">
    <![LOG[Loading Media Variables from "D:\sms\data\variables.dat"]LOG]!><time="13:36:16.172+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsremovablemedia.cpp:322">
    <![LOG[Succeeded loading resource DLL 'X:\sms\bin\i386\1033\TSRES.DLL']LOG]!><time="13:36:16.172+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="util.cpp:964">
    <![LOG[Setting SMSTSLocationMPs TS environment variable]LOG]!><time="13:36:16.172+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSMediaGuid TS environment variable]LOG]!><time="13:36:16.172+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSBootMediaPackageID TS environment variable]LOG]!><time="13:36:16.172+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSBootMediaSourceVersion TS environment variable]LOG]!><time="13:36:16.172+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSBrandingTitle TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSCertSelection TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSCertStoreName TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSDiskLabel1 TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSHTTPPort TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSHTTPSPort TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSIISSSLState TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSMediaCreatedOnCAS TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSMediaPFX TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSMediaSetID TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSMediaType TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSPublicRootKey TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSRootCACerts TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSSiteCode TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSSiteSigningCertificate TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSStandAloneMedia TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSSupportUnknownMachines TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSTimezone TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSUseFirstCert TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSx64UnknownMachineGUID TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSx86UnknownMachineGUID TS environment variable]LOG]!><time="13:36:16.187+480" date="12-19-2014" component="TSMBootstrap" context="" type="1" thread="1212" file="tsmediawizardcontrol.cpp:604">
    NSutton

  • My System root certificate is not trusted and I cannot open Preferences with my Administrator password.

    My computer was hacked three days ago and malware installed. After consultation with Apple Support I reinstalled the OS and all seemed to be well. Today I tried to set some Preferences but my Admin password wouldn't work. I tried to reset it using my Apple ID, to no avail. Checking in Keychain Access I found that under System, my Certificate contains a message: 'This root certificate is not trusted'.

    DO NOT install "Avast." I asked about it as a possible cause of the problem, not as a solution.
    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
    You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
    You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(1309 ' 0.5 0.25 50 1000 15 5120 1000 25000 6 6 5 1 0 100 ' 51 25600 4 10 25 5120 102400 1000 25 1536 500 40 500 300 85 25 20480 262144 20 2000 524288 604800 5 1024 25 50 );k=({Soft,Hard}ware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts Displays PCI UniversalAccess InstallHistory ConfigurationProfile AirPort 'com\.apple\.' -\\t N\\/A 'AES|atr|udit|msa|dnse|ax|ensh|fami|FileS|fing|ft[pw]|gedC|kdu|etS|is\.|alk|ODSA|otp|htt|pace|pcas|ps-lp|rexe|rlo|rsh|smb|snm|teln|upd-[aw]|uuc|vix|webf' OSBundle{Require,AllowUserLoa}d 'Mb/s:Mb/s:ms/s:KiB/s:%:total:MB:total:lifetime:sampled:per sec' 'Net in:Net out:I/O wait time:I/O requests:CPU usage:Open files:Memory:Mach ports:Energy:Energy:File opens:Forks:Failed forks:System errors' 'tsA|[ST]M[HL]' PlistBuddy{,' 2>&1'}' -c Print' 'Info\.plist' CFBundleIdentifier );f=('\n%s'{': ','\n\n'}'%s\n' '\nRAM details\n%s\n' %s{' ','\n'{"${k[22]}",}}'%s\n' '%.1f GiB: %s\n' '\n    ...and %d more line(s)\n' '\nContents of %s\n    '"${k[22]}"'mod date: %s\n    '"${k[22]}"'size (B): %d\n    '"${k[22]}"'checksum: %d\n%s\n' );c=(879294308 4071182229 461455494 216630318 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 2636415542 3694147963 1233118628 2456546649 2806998573 2778718105 842973933 1383871077 1591517921 676087606 1445213025 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 3374894509 1051159591 892310726 1707497389 523110921 2883943871 3873345487 );s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[4]} ' s/:$//;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[9]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of|yc/!{ s/^.+is |\.//g;p;q;} ' ' BEGIN { FS="\f";if(system("A1 42 83 114")) d="^'"${k[21]}"'launch(d\.peruser\.[0-9]+|ctl\.(Aqua|Background|System))$";} { if($2~/[1-9]/) { $2="status: "$2;printf("'"${f[4]}"'",$1,$2);} else if(!d||$1!~d) print $1;} ' ' $1>1{$NF=$NF" x"$1} /\*/{if(!f)f="\n\t* Code injection"} {$1=""} 1;END{print f} ' ' NR==2&&$4<='${p[7]}'{print $4} ' ' BEGIN{FS=":"} ($1~"wir"&&$2>'${p[22]}') {printf("wired %.1f\n",$2/2^18)} ($1~/P.+ts/&&$2>'${p[19]}') {printf("paged %.1f\n",$2/2^18)} ' '/YLD/s/=/ /p' ' { q=$1;$1="";u=$NF;$NF="";gsub(/ +$/,"");print q"\f"$0"\f"u;} ' ' /^ {6}[^ ]/d;s/:$//;/([^ey]|[^n]e):/d;/e: Y/d;s/: Y.+//g;H;${ g;s/ \n (\n)/\1/g;s/\n +(M[^ ]+)[ -~]+/ (\1)/;s/\n$//;/( {8}[^ ].*){2,}/p;} ' 's:^:/:p;' ' !/, .+:/ { print;n++;} END{if(n<'{${p[12]},${p[13]}}')printf("^'"${k[21]}"'.+")} ' '|uniq' ' 1;END { print "/L.+/Scr.+/Templ.+\.app$";print "/L.+/Pri.+\.plugin$";if(NR<'{${p[14]},${p[21]}}') print "^/[Sp].+|'${k[21]}'";} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p;' '&&echo On' '/\.(bundle|component|framework|kext|mdimporter|plugin|qlgenerator|saver|wdgt|xpc)$/p' '/\.dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".","");print $0"$";} END { split("'"${c[*]}"'",c);for(i in c) print "\t"c[i]"$";} ' ' /^\/(Ap|Dev|Inc|Prev)/d;/((iTu|ok).+dle|\.(component|mailbundle|mdimporter|plugin|qlgenerator|saver|wdgt|xpc))$/p;' ' BEGIN{ FS="= "} $2 { gsub(/[()"]/,"",$2);print $2;} !/:/&&!$2{print "'${k[23]}'"} ' ' /^\//!d;s/^.{5}//;s/ [^/]+\//: \//p;' '>&-||echo No' '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[2]}'{$2=$2-1;print}' ' BEGIN { M1='${p[16]}';M2='${p[18]}';M3='${p[8]}';M4='${p[3]}';} !/^A/{next};/%/ { getline;if($5<M1) o["CPU"]="CPU: user "$2"%, system "$4"%";next;} $2~/^disk/&&$4>M2 { o[$2]=$2": "$3" ops/s, "$4" blocks/s";next;} $2~/^(en[0-9]|bridg)/ { if(o[$2]) { e=$3+$4+$5+$6;if(e) o[$2]=o[$2]"; errors "e"/s";next;};if($4>M3||$6>M4) o[$2]=$2": in "int($4/1024)", out "int($6/1024)" (KiB/s)";} END { for(i in o) print o[i];} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/)||(/v6:/&&$2!~/A/) ' ' BEGIN{FS=": "} /^ {10}O/ {exit} /^ {0,12}[^ ]/ {next} $1~"Ne"&&$2!~/^In/{print} $1~"Si" { if(a[2]) next;split($2,a," ");if(a[1]-a[4]<'${p[5]}') print;};$1~"T"&&$2<'${p[20]}'{print};$1~"Se"&&$2!~"2"{print};' ' BEGIN { FS="\f";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1;} ' ' BEGIN { split("'"${p[1]}"'",m);FS="\f";} $2<=m[$1]{next} $1==9||$1==10 { "ps -c -ouid -p"$4"|sed 1d"|getline $4;} $1<11 { o[$1]=o[$1]"\n    "$3" (UID "int($4)"): "$2;} $1==11&&$5!~"^/dev" { o[$1]=o[$1]"\n    "$3" (UID "$4") => "$5" (status "$6"): "$2;} $1==12&&$5 { "ps -c -ocomm -p"$5"|sed 1d"|getline n;if(n) $5=n;o[$1]=o[$1]"\n    "$5" => "$3" (UID "$4"): "$2;} $1~/1[34]/ { o[$1]=o[$1]"\n    "$3" (UID "$4", error "$5"): "$2;} END { n=split("'"${k[27]}"'",u,":");for(i=n+1;i<n+4;i++)u[i]=u[n];split("'"${k[28]}"'",l,":");for(i=1;i<15;i++) if(o[i])print "\n"l[i]" ("u[i]")\n"o[i];} ' ' /^ {8}[^ ]/{print} ' ' BEGIN { L='${p[17]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n    "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n    [N/A]";"cksum "F|getline C;split(C, A);C=A[1];"stat -f%Sm "F|getline D;"stat -f%z "F|getline S;"file -b "F|getline T;if(T~/^Apple b/) { f="";l=0;while("'"${k[30]}"' "F|getline g) { l++;if(l<=L) f=f"\n    "g;};};if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F"\n    '"${k[22]}"'"T;printf("'"${f[8]}"'",F,D,S,C,f);if(l>L) printf("'"${f[7]}"'",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' 's/^.{52}(.+) <.+/\1/p' ' /id: N|te: Y/{i++} END{print i} ' ' /kext:/ { split($0,a,":");p=a[1];k[S]='${k[25]}';k[U]='${k[26]}';v[S]="Safe";v[U]="true";for(i in k) { s=system("'"${k[30]}"'\\ :"k[i]" \""p"\"/*/I*|grep -qw "v[i]);if(!s) a[1]=a[1]" "i;};if(!a[2]) a[2]="'"${k[23]}"'";printf("'"${f[4]}"'",a[1],a[2]);next;} !/^ *$/ { p="'"${k[31]}"'\\ :'"${k[33]}"' \""$0"\"/*/'${k[32]}'";p|getline b;close(p);if(b~/ .+:/||!b) b="'"${k[23]}"'";printf("'"${f[4]}"'",$0,b);} ' '/ en/!s/\.//p' ' NR>=13 { gsub(/[^0-9]/,"",$1);print;} ' ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?'${k[32]}'$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ / [VY]/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' '/^find: /!p;' ' /^p/{ s/.//g;x;s/\nu/'$'\f''/;s/(\n)c/\1'$'\f''/;s/\n\n//;p;};H;' ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */    /;p;' ' s/^.+ |\(.+\)$//g;p;' '1;END{if(NR<'${p[15]}')printf("^/(S|usr/(X|li))")}' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' ' $3~/^[1-9][0-9]{0,2}(\.[1-9][0-9]{0,2}){2}$/ { i++;n=n"\n"$1"\t"$3;} END{ if(i>1)print n} ' s/{'\.|jnl: ','P.+:'}'//;s/ +([0-9]+)(.+)/\2'$'\t\t''\1/p' ' /es: ./{ /iOS/d;s/^.+://;b0'$'\n'' };/^ +C.+ted: +[NY]/H;/:$/b0'$'\n'' d;:0'$'\n'' x;/: +N/d;s/://;s/\n.+//p;' ' 1d;/:$/b0'$'\n'' $b0'$'\n'' /(D|^ *Loc.+): /{ s/^.+: //;H;};/(B2|[my]): /H;d;:0'$'\n'' x;/[my]: [AM]|m: I.+p$|^\/Vo/d;s/(^|\n) [ -~]+//g;s/(.+)\n(.+)/\2:\1/;s/\n//g;/[ -~]/p;' 's/$/'$'\f''(0|-(4[34])?)$/p' '|sort'{'|uniq'{,\ -c},\ -nr} ' s/^/'{5,6,7,8,9,10}$'\f''/;s/ *'$'\f'' */'$'\f''/g;p;' 's/:.+$//p' '|wc -l' /{\\.{kext,xpc,'(appex|pluginkit)'}'\/(Contents\/)?'Info,'Launch[AD].+'}'\.plist$/p' 's/([-+.?])/\\\1/g;p' 's/, /\'$'\n/g;p' ' BEGIN{FS="\f"} { printf("'"${f[6]}"'",$1/2^30,$2);} ' ' /= D/&&$1!~/'{${k[24]},${k[29]}}'/ { getline d;if(d~"t") print $1;} ' ' BEGIN{FS="\t"} NR>1&&$NF!~/0x|\.([0-9]{3,}|[-0-9A-F]{36})$/ { print $NF"\f"a[split($(NF-1),a," ")];} ' '|tail -n'{${p[6]},${p[10]}} ' s/.+bus /Bus: /;s/,.+[(]/ /;s/,.+//p;' ' { $NF=$NF" Errors: "$1;$1="";} 1 ' ' 1s/^/\'$'\n''/;/^ +(([MNPRSV]|De|Li|Tu).+|Bus): .|d: Y/d;s/:$//;$d;p;' ' BEGIN { RS=",";FS=":";} $1~"name" { gsub(/["\\]/,"",$2);print $2;} ' '|grep -q e:/' '/[^ .]/p' '{ print $1}' ' /^ +N.+: [1-9]/ { i++;} END { if(i) print "system: "i;} ' ' NF { print "'{admin,user}' "$NF;exit;} ' ' /se.+ =/,/[\}]/!d;/[=\}]/!p ' ' 3,4d;/^ +D|Of|Fu| [0B]/d;s/^  |:$//g;$!H;${ x;/:/p;} ' ' BEGIN { FS=": ";} NR==1 { sub(":","");h="\n"$1"\n";} /:$/ { l=$1;next;} $1~"S"&&$2!~3 { getline;next;} /^ {6}I/ { i++;L[i]=l" "$2;} END { if(i) print h;for(j=0;j<'${p[24]}';j++) print L[i-j];} ' ' /./H;${ x;s/\n//;s/\n/, /g;/,/p;} ' ' {if(int($6)>'${p[25]}')printf("swap used %.1f\n",$6/1024)} ' ' BEGIN{FS="\""} $3~/ t/&&$2!~/'{${k[24]},${k[29]}}'/{print $2} ' ' int($1)>13 ' p ' BEGIN{FS="DB="} { sub(/\.db.*/,".db",$2);print $2;} ' {,1d\;}'/r%/,/^$/p' ' NR==1{next} NR>11||!$0{exit} {print $NF"\f"substr($0,1,32)"\f"$(NF-7)} ' '/e:/{print $2}' ' /^[(]/{ s/....//;s/$/:/;N;/: [)]$/d;s/\n.+ ([^ ]+).$/\1/;H;};${ g;p;} ' '1;END { exit "find /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom -mtime -'${p[23]}'s"|getline;} ' ' NR<='${p[26]}' { o=o"\n"$0;next;} { o="";exit;} END{print o|"sed 1d"} ' ' {o=o"\n"$0} NR==6{p=$1*$5} END{if(p>'${p[27]}'*10^6)print o|"sed 1d"} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab kextfind top pkgutil "${k[30]}\\" echo cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin' env pluginkit scutil 'dtrace -q -x aggsortrev -n' security sed\ -En awk 'dscl . -read' networksetup mdutil lsof test osascript\ -e netstat mdls route cat uname powermetrics codesign lockstat );c2=(${k[21]}loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'" 'L*/Ca*/'${k[21]}'Saf*/E* -d 2 -name '${k[32]} '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' -i '-nl -print' '-F \$Sender -k Level Nle 3 -k Facility Req "'${k[21]}'('{'bird|.*i?clou','lsu|sha'}')"' "-f'%N: %l' Desktop {/,}L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message CRne '0xdc008012|(allow|call)ing|Goog|(mplet|nabl)ed|ry HD|safe b|succ|xpm' -k Message CReq 'bad |Can.t l|corru|dead|fail|GPU |hfs: Ru|inval|Limiti|v_c|NVDA[(]|pa(gin|us)|Purg(ed|in)| err|Refus|s ful|TCON|tim(ed? ?|ing )o|trig|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o%cpu,comm,ruid' "' syscall::recvfrom:return {@a[execname,uid]=sum(arg0)} syscall::sendto:return {@b[execname,uid]=sum(arg0)} syscall::open*:entry {@c[execname,uid,copyinstr(arg0),errno]=count()} syscall::execve:return, syscall::posix_spawn:return {@d[execname,uid,ppid]=count()} syscall::fork:return, syscall::vfork:return, syscall::posix_spawn:return /arg0<0/ {@e[execname,uid,arg0]=count()} syscall:::return /errno!=0/ {@f[execname,uid,errno]=count()} io:::wait-start {self->t=timestamp} io:::wait-done /self->t/ { this->T=timestamp - self->t;@g[execname,uid]=sum(this->T);self->t=0;} io:::start {@h[execname,uid]=sum(args[0]->b_bcount)} tick-10sec { normalize(@a,2560000);normalize(@b,2560000);normalize(@c,10);normalize(@d,10);normalize(@e,10);normalize(@f,10);normalize(@g,10000000);normalize(@h,10240);printa(\"1\f%@d\f%s\f%d\n\",@a);printa(\"2\f%@d\f%s\f%d\n\",@b);printa(\"11\f%@d\f%s\f%d\f%s\f%d\n\",@c);printa(\"12\f%@d\f%s\f%d\f%d\n\",@d);printa(\"13\f%@d\f%s\f%d\f%d\n\",@e);printa(\"14\f%@d\f%s\f%d\f%d\n\",@f);printa(\"3\f%@d\f%s\f%d\n\",@g);printa(\"4\f%@d\f%s\f%d\n\",@h);exit(0);} '" '-f -pfc /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f'$'\f''%Sc'$'\f''%N -t%F {} \;' '/S*/*/Ca*/*xpc*' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' /\ kMDItemContentTypeTree=${k[21]}{bundle,mach-o-dylib} :Label "/p*/e*/{auto*,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {/p*,/usr/local}/e*/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*{,/*} .launchd.conf" list '-F "" -k Sender hidd -k Level Nle 3' /Library/Preferences/${k[21]}alf\ globalstate --proxy '-n get default' vm.swapusage --dns -get{dnsservers,info} dump-trust-settings\ {-s,-d,} '~ "kMDItemKind=Package"' '-R -ce -l1 -n5 -o'{'prt -stats prt','mem -stats mem'}',command,uid' -kl -l -s\ / '--regexp --files '${k[21]}'pkg.*' '+c0 -i4TCP:0-1023' ${k[21]}dashboard\ layer-gadgets '-d /L*/Mana*/$USER' '-app Safari WebKitDNSPrefetchingEnabled' '-Fcu +c0 -l' -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' '-F \$Message -k Sender kernel -k Message CReq "'{'n Cause: -','(a und|I/O |gnment |jnl_io.+)err|disk.+abo','USBF:.+bus'}'"' -name\ kMDItem${k[33]} -T\ hfs '-n get default' -listnetworkserviceorder :${k[33]} :CFBundleDisplayName $EUID {'$TMPDIR../C ','/{S*/,}'}'L*/{,Co*/*/*/L*/}{Cache,Log}s -type f -size +'${p[11]}'M -exec stat -f%z'$'\f''%N {} \;' \ /v*/d*/*/*l*d{,.*.$UID}/* '-app Safari UserStyleSheetEnabled' 'L*/A*/Fi*/P*/*/a*.json' users/$USER\ HomeDirectory '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' ' -F "\$Time \$(Sender): \$Message" -k Sender Rne "launchd|nsurls" -k Level Nle 3 -k Facility R'{'ne "user|','eq "'}'console" -k Message CRne "[{}<>]|asser|commit - no t|deprec|done |ect pas|fmfd|Goog|ksho|ndum|obso|realp|rned f|/root|sandbox ex" ' getenv '/ "kMDItemDateAdded>=\$time.now(-'${p[23]}')&&kMDItem'${k[33]}'=*"' -m\ / '' ' -F "\$Time \$(RefProc): \$Message" -k Sender Req launchd -k Level Nle 3 -k Message Rne "asse|bug|File ex|hij|Ig|Jet|key is|lid t|Plea|ship" ' print{,-disabled}\ {system,{gui,user}/$UID} '-n1 --show-initial-usage --show-process-energy' -r ' -F "\$Message" -k Sender nsurlstoraged -k Time ge -1h -k Level Nle 4 -k Message Req "^(ER|IN)" ' '/A* -type d -name *.app -prune ! -user 0' -vv '-D1 -IPRWck -s5 sleep 1' );N1=${#c2[@]};for j in {0..20};do c2[N1+j]=SP${k[j]}DataType;done;l=({Restricted\ ,Lock,Pro}files POST Battery {Safari,App,{Bad,Loaded}\ kernel,Firefox}\ extensions System\ load boot\ args FileVault\ {2,1} {Kernel,System,Console,launchd}\ log SMC Login\ hook 'I/O per process' 'High file counts' UID {System,Login,Agent,User}\ services\ {load,disabl}ed {Admin,Root}\ access Font\ issues Firewall Proxies DNS TCP/IP Wi-Fi 'Elapsed time (sec)' {Root,User}\ crontab {Global,User}' login items' Spotlight Memory\ pressure Listeners Widgets Parental\ Controls Prefetching Nets Volumes {Continuity,I/O,iCloud,HID,HCI}\ errors {User,System}\ caches/logs XPC\ cache Startup\ items Shutdown\ codes Heat Diagnostic\ reports Bad\ {plist,cache}s 'VM (GiB)' Bundles{,' (new)'} Trust\ settings Activity Free\ space Stylesheet Library\ paths{,' ('{shell,launchd}\)} Data\ packages Modifications );N3=${#l[@]};for i in {0..8};do l[N3+i]=${k[5+i]};done;F() { local x="${s[$1]}";[[ "$x" =~ ^([\&\|\<\>]|$) ]]&&{ printf "$x";return;};:|${c1[30]} "$x" 2>&-;printf "%s \'%s\'" "|${c1[30+$?]}" "$x";};A0() { Q=6;v[2]=1;id -G|grep -qw 80;v[1]=$?;((v[1]))||{ Q=7;sudo -v;v[2]=$?;((v[2]))||Q=8;};v[3]=`date +%s`;date '+Start time: %T %D%n';printf '\n[Process started]\n\n'>&4;printf 'Revision: %s\n\n' ${p[0]};};A1() { local c="${c1[$1]} ${c2[$2]}";shift 2;c="$c ` while [[ "$1" ]];do F $1;shift;done`";((P2))&&{ c="sudo $c";P2=;};v=`eval "$c"`;[[ "$v" ]];};A2() { local c="${c1[$1]}";[[ "$c" =~ ^(awk|sed ) ]]&&c="$c '${s[$2]}'"||c="$c ${c2[$2]}";shift 2;local d=` while [[ "$1" ]];do F $1;shift;done`;((P2))&&{ c="sudo $c";P2=;};local a;v=` while read a;do eval "$c '$a' $d";done<<<"$v";`;[[ "$v" ]];};A3(){ v=$((`date +%s`-v[3]));};export -f A1 A2 F;B1() { v=No;! ((v[1]))&&{ v=;P1=1;};};eval "`type -a B1|sed '1d;s/1/2/'`";B3(){ v[$1]="$v";};B4() { local i=$1;local j=$2;shift 2;local c="cat` while [[ "$1" ]];do F $1;shift;done`";v[j]=`eval "{ $c;}"<<<"${v[i]}"`;};B5(){ v="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d$'\e' <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F$'\e' ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`egrep -v "${v[$1]}"<<<"$v"|sort`;};eval "`type -a B7|sed '1d;s/7/8/;s/-v //'`";C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { B4 0 0 63&&C1 1 $1;};C4() { echo $'\t'"Part $((++P)) of $Q done at $((`date +%s`-v[3])) sec">&4;};C5() { sudo -k;pbcopy<<<"$o";printf '\n\tThe test results are on the Clipboard.\n\n\tPlease close this window.\n';exit 2>&-;};for i in 1 2;do eval D$((i-1))'() { A'$i' $@;C0;};';for j in 2 3;do eval D$((i+2*j-3))'() { local x=$1;shift;A'$i' $@;C'$j' $x;};';done;done;trap C5 2;o=$({ A0;D0 0 N1+1 2;D0 0 $N1 1;B1;C2 31;B1&&! B2&&C2 32;D2 22 15 63;D0 0 N1+2 3;D0 0 N1+15 17;D4 3 0 N1+3 4;D4 4 0 N1+4 5;D4 N3+4 0 N1+9 59;D0 0 N1+16 99;for i in 0 1 2;do D4 N3+i 0 N1+5+i 6;done;D4 N3+3 0 N1+8 71;D4 62 1 10 7;D4 10 1 11 8;B2&&D4 18 19 53 67;D2 11 2 12 9;D2 12 3 13 10;D2 13 32 70 101 25;D2 71 6 76 13;D2 45 20 52 66;A1 7 77 14;B3 28;A1 20 31 111;B6 0 28 5;B4 0 0 110;C2 66;B2&&D0 45 90 124;D4 70 8 15 38;D0 9 16 16 77 45;C4;B2&&D0 35 49 61 75 76 78 45;B2&&{ D0 28 17 45;C4;};B2&&{ A1 43 85 117;B3 29;B4 0 0 119 76 81 45;C0;B4 29 0 118 119 76 82 45;C0;    };D0 12 40 54 16 79 45;D0 12 39 54 16 80 45;D4 74 25 77 15&&{ B4 0 8 103;B4 8 0;A2 18 74;B6 8 0 3;C3 75;};B2&&D4 19 21 0;B2&&D4 40 10 42;D2 2 0 N1+19 46 84;D2 44 34 43 53;D2 59 22 20 32;D2 33 0 N1+14 51;for i in {0..2};do A1 29 35+i 104+i;B3 25+i;done;B6 25 27 5;B6 0 26 5;B4 0 0 110;C2 69;D2 34 21 28 35;D4 35 27 29 36;A1 40 59 120;B3 18;A1 33 60 121;B8 18;B4 0 19 83;A1 27 32 39&&{ B3 20;B4 19 0;A2 33 33 40;B3 21;B6 20 21 3;};C2 36;D4 50 38 5 68;B4 19 0;D5 37 33 34 42;B2&&D4 46 35 45 55;D4 38 0 N1+20 43;B2&&D4 58 4 65 76 91;D4 63 4 19 44 75 95 12;B1&&{ D4 53 5 55 75 69&&D4 51 6 58 31;D4 56 5 56 97 75 98&&D0 0 N1+7 99;D2 55 5 27 84;D4 61 5 54 75 70;D4 14 5 14 96;D4 15 5 72 96;D4 17 5 78 96;C4;};D4 16 5 73 96;A1 13 44 74 18;C4;B3 4;B4 4 0 85;A2 14 61 89;B4 0 5 19 102;A1 17 41 50;B7 5;C3 8;B4 4 0 88;A2 14 24 89;C4;B4 0 6 19 102;B4 4 0 86;A2 14 61 89;B4 0 7 19 102;B5 6 7;B4 0 11 73 102;A1 42 86 114;j=$?;for i in 0 1 2;do ((i==2&&j==1))&&break;((! j))||((i))||B2&&A1 18 $((79+i-(i+53)*j)) 107+8*j 94 74||continue;B7 11;B4 0 0 11;C3 $((23+i*(1+i+2*j)));D4 $((24+i*(1+i+2*j))) 18-4*j 82+i-16*j $((112+((3-i)*i-40*j)/2));done;D4 60 4 21 24;D4 42 14 1 62;D4 43 37 2 90 48;D4 41 10 42;D2 48 36 47 25;A1 4 3 60&&{ B3 9;A2 14 61;B4 0 10 21;B4 9 0;A2 14 62;B4 0 0 21;B6 0 10 4;C3 5;};D4 9 41 69 100;D2 72 21 68 35;D2 49 21 48 49;B4 4 22 57 102;A1 21 46 56 74;B7 22;B4 0 0 58;C3 47;D4 54 5 7 75 76 69;D4 52 5 8 75 76 69;D4 57 4 64 76 91;D2 0 4 4 84;D2 1 4 51 84;D4 21 22 9 37;D0 0 N1+17 108;D4 76 24 38;A1 23 18 28 89;B4 0 16 22 102;A1 16 25 33;B7 16;B4 0 0 34;D1 31 47;D4 64 4 71 41;D4 65 5 87 116 74;C4;B4 4 12 26 89 23 102;for i in {0..3};do A1 0 N1+10+i 72 74;B7 12;B4 0 0 52;C3 N3+5+i;((i))||C4;done;A1 24 22 29;B7 12;B3 14;A2 39 57 30;B6 14 0 4;C3 67;A1 24 75 74;B4 1 1 122||B7 12;B4 0 0 123;B3 23;A2 39 57 30;B6 23 0 4;C3 68;B4 4 13 27 89 65;A1 24 23;B7 13;C3 73;B4 4 0 87;A2 14 61 89 20;B4 0 17;A1 26 50 64;B7 17;C3 6;A1 4 88;D5 77 44 89;D4 7 11 6;D0 0 N1+18 109;A3;C2 39;C4;} 4>&2 2>/dev/null;);C5
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
    [Process started]
            Part 1 of 8 done at … sec
            Part 8 of 8 done at … sec
            The test results are on the Clipboard.
            Please close this window.
    [Process completed]
    The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
    Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
    12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
    Copyright © 2014, 2015 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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    Please check if this happens in [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode].
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    [https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes]
    [http://support.mozilla.com/en-US/kb/Uninstalling+add-ons Uninstalling Add-ons]
    [http://kb.mozillazine.org/Uninstalling_toolbars Uninstalling Toolbars]
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