S.M.A.R.T status failing??? Drive has a hardware problem?

I bought my iMac in June,
Just went into disk utility and I noticed that the 1TB drive was red.
I've clicked on it and it says that
"This drive has a harware problem that can't be repaired.
Back up as much of the data as possible and replace the disk. See an authorized apple dealer for more information."
Down the bottom it says the S.M.A.R.T status is failing?
Can anyone please explain what is going on and why this would be happening on an iMac that is only about 6 months old?

Before going to the trouble of taking your Mac in, give AppleCare a call and tell them what S.M.A.R.T. reported. They'll probably walk you through another test or two and if it's really on the way out you should ask them to send a technician to your house to change the drive. Here in the U.S. they will do it if you live within 50 miles of their service provider. They did it twice for me in the past. It may also be the case in Australia. Can't hurt to ask and you can save lugging the Mac in if they will do it. And as the other posters pointed out, back up your data from that drive first because when they change it they will keep the old one.
Rick

Similar Messages

Drive fails SMART status-"this drive has a hardware problem"

I recently did a major update of software and applications to my MacPro. (it's the first model of 8 core that came out). When I do a major update like this, I make a clone using Carbon Copy Cloner of the system drive to an external drive so I have a backup until I verify everything is good on the updated internal. I have 4 hard internal drives and have been having no trouble from them. However I noticed in Disk utility that one of the non-system drives is displayed in red and gives a warning that reads, "This drive has a hardware problem and can't be repaired. Backup the data and replace the drive". It also shows the SMART status as "failing". So I have everything copied to another drive.
I'll gladly replace the drive. However here's my confusion: when booting from the system cloned to the external drive, this same drive shows as being perfectly fine in Disk Utility. Both system drives have OSX 10.6.6. the only difference is newer applications on the internal system drive that reports failure (mostly audio related applications: Pro Tools, Reason, Roxio Toast).
So does anyone have any thoughts? I've read some other threads and they just report the failure and say to change the drive. I've not seen anyone else have one system that reports failure and another that doesn't.

SMART status failed is usually caused by too many suspected Bad Blocks. Some of these blocks may be unjustly accused of being permanently bad.
If you have the liberty to re-initialize the drive, doing so with security options "Zero all data, one pass" will ensure that (if the test completes without error) the drive once more has 100 percent good blocks. The process takes several hours to complete, longer if there are a lot or bona-fide errors.
It is also possible that the drive will produce "initialization Failed", in which case it should be retired if out of warranty, returned for replacement if still in warranty.
A drive that has ever seen a SMART status of Failed may get more Bad Blocks in the next six months. Or maybe this afternoon. If possible, it would be good to reduce your day-to-day use on this drive, such as making it a backup drive rather than using it all day every day for 'live" data.

This drive has a hardware problem that can't be repaired

Hello all! I'm using a late 2009 27" iMac (2.8 GHz, 12 GB Ram). I've been noticing a lot of insanely slow speed lately, mostly in opening new folders or restarting. I ran the Disk Utility and it maked my internal 1TB drive as "This drive has a hardware problem that can't be repaired". Thankfully I have a 2tb backup external that has all my data on it, but now it's time to decide what to do.
1. Try and reformat my hard drive and reinstall the backup
2. Replace the drive with a new internal drive (and look for the best solution... thinking either a hybrid drive, SSD+internal or a 7200 RPM drive)
3. Throw my iMac into the sea.
4. Cry
So basically my question is:
Is my drive dead and should i even try to help it? (I don't qualitfy for the TB repair from Apple and my Applecare is up)
What are the best performance upgrades for an internal. 7200 internal? 7200 Hybrid? both an SSD and an internal drive?
Thank you in advance.

You will have to see what the SMART report is for the drive in Disk Utility. If it says "Verified" then the drive should be OK. All you need do is repartition and reformat the drive. On the other hand if DU reports the drive has an I/O problem then the drive is probably bad.
Initially why not just try this:
Drive Preparation
1. Boot from your Snow Leopard Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
7. Quit DU when formatting has completed. Install Snow Leopard.

New Drive has a Hardware Problem?

Hi,
The old hard drive in my iMac finally failed (it was a Seagate with a known issue, but I never got it replaced). Today I put in a brand new drive, exactly same model as the old, but I still get the S.M.A.R.T. error "This Drive has a Hardware Problem that can't be Repaired".
Any clue what could possibly be wrong? I may have misplaced the EMI foam slightly (after some time, the fan spins up), but could that really be the cause? There were no fan problem with the old drive installed.
I follewed this iFixIt guide:
http://www.ifixit.com/Guide/iMac+Intel+27-Inch+EMC+2309+and+2374+Hard+Drive+Repl acement/1634/1
Thanks!
Michael Knudsen

I don't understand the SMART report, but unless you got a replacment directly from Apple, it wouldn't have been an exact replacment. That drive, even if it's the same model, has to have a special firmware for the internal temperature sensor and that's only available from Apple. If you've read the OWC blog for the late 2009s that says that you ony need to replace the drive with one from the same manufacturer in order to use the same sensor cable, I believe that's not correct.
The spinning up can be cured by using the free SSD FAN Control. But no idea if that's related to the SMART error. I only know about the temp sensor issue related to this. If this doesn't fix it, maybe you got a bad drive or the problem is located elsewhere, maybe on the SATA controller on the logic board. No idea.
http://exirion.net/ssdfanctrl/

Drive has a hardware problem that can't be repaired?

I have had a Lacie 1TB 7200RPM external drive for about 3 years now. In the last two days I got this message when I went into disk utility. "drive has a hardware problem that can't be repaired". I was able to back up all the info off of the drive.
Is this a drive problem or a hardware problem. I am using esata and an esata card. Not sure what the card is.
Any diagnostics.
I ran a verify and repair permissions and was told the drive is OK.

Do this:
Drive Partition and Format
1. Open Disk Utility in your Utilities folder.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Apply button and wait until the process has completed.

My iMac says this drive has a hardware problem that can't be repaired

Hi my iMac DIsk utility reports that the Macintosh disk has problems that can not be repaired.
Is this a false alarm, or I do need to go to an apple store and get it replaced.

OSX Lion. Did not have any real issues. Just was trying to update to OSX Maverick, and it refuses to install because of this issue.
Then I went to the utility and it says S.M.A.R.T has determined that my Macintosh HD has problems that cannot be repaired. Backup your data soon and replace the disk.
Following is the exact OS
Software OS X 10.8.5 (12F45)
Following are the details
Hardware Overview:
Model Name:          iMac
Model Identifier:          iMac12,2
Processor Name:          Intel Core i5
Processor Speed:          3.1 GHz
Number of Processors:          1
Total Number of Cores:          4
L2 Cache (per Core):          256 KB
L3 Cache:          6 MB
Memory:          4 GB
Boot ROM Version:          IM121.0047.B1F
SMC Version (system):          1.72f1

Display driver has recommended a problem for windows 7

hey !! i have dell vostro 1015 and everyday my laptop hangs a lot and the display driver has stopped responding. i have tried all the things to fix the display driver problem . please suggest me some options .

In order to assist you, we will need the .DMP files to analyze what exactly occurred at the time of the crash, etc.
If you don't know where .DMP files are located, here's how to get to them:
1. Navigate to the
%systemroot%\Minidump folder.
2. Copy any and
all DMP files in the Minidump folder to your Desktop and then zip up these files.
3. Upload the zip
containing the .DMP files to Onedrive or a hosting site of your choice and paste in your reply. Prefered sites: Onedrive, Mediafire, Dropbox, etc. Nothing with wait-timers.
4 (optional): The
type of .DMP files located in the Minidump folder are known as Small Memory Dumps. In %systemroot% there will be what is known as a Kernel-Dump (if your system is set to generate). It is labeled MEMORY.DMP. The difference between Small Memory Dumps and Kernel-Dumps
in the simplest definition is a Kernel-Dump contains much more
information at the time of the crash, therefore allowing further debugging of your issue. If your upload speed permits it, and you aren't going against any strict bandwidth and/or usage caps, etc, the Kernel-Dump is the best choice. Do note that Kernel-Dumps
are much larger in size due to containing
much more info, which is why I mentioned upload speed, etc.
If you are going to use Onedrive but don't know how to upload to it, please visit the following:
Upload photos and files to Onedrive.
Please note that any "cleaner" programs such as TuneUp Utilities, CCleaner, etc, by default will delete .DMP files upon
use.
If your computer is not generating .DMP files, please do the following:
1. Start > type
%systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.
2. Windows key +
Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.
3. Windows key +
Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.
Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.
4. Double check
that the WERS is ENABLED:
Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it
and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.
Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading
the thread.

Macbook Pro 13" Retina S.M.A.R.T Status Failing

Hi -
Laptop Details
About
Description
Model
Macbook Pro 13" (Late 2013 Model)
Model ID
MacBookPro11,1
Bought (MM/DD/YYY)
01/05/2014
Processor
Intel Core i5, 2.4 GHz
Ram
8GB
Storage
256GB
Problem
The issue here is the PCIe flash storage, development on this story as below -
Disk Utility throws an error "The Drive has a Hardware Problem that can't be repaired"
Panic and search google for solutions.
Take it Apple. (I have no "Applecare")Took it Apple, they give below solutions -
Replace the PCIe Storage device through Apple, Costs $600+
Replace the PCIe Storage through Apple's third party with warranty of 90 days, Costs $280 (Approx.)
Replace the PCIe Storage through a third party. (Did not identify the Costs)
Replace the PCIe Storage Device myself. (Did not identify the Costs)
My View
I had the laptop for only about an year and 2 months and 5 days as of March 05 2015.
And this issue pop's up.
I personally like the Apple Product, but this is unacceptable.
No there has been no bump with the laptop, neither a water damage.
Applecare
Called Apple Support, they said "I am not qualified to buy Apple Care" (Of Course & Obvious)
Interestingly Apple Manufactures these PCIe's and they claim that they don't have a track record for the timeline or the life status of the PCIe's (As per Apple Support)
Suggestions and Options
Please help me with any of your suggestion or opinions.
I can replace it myself, if any of you can guide.

Do you know by any chance how reliable the PCIe flash storage is?
It has proven to be highly reliable over the past several years, and failures are extremely uncommon. They happen but random failures such as yours are almost unheard of.
Is there any life span for these Flash Storage?
Yes. Flash memory's erase / write cycle has a finite limit but whatever that number is, it's extremely large. Considering that it's been in widespread use with the very first Apple iPhone with no significant complaints, there is every reason to expect a typical Mac's flash memory will last longer than equivalent storage using traditional spinning hard disk drives. In other words both types of storage will eventually fail, but the reasons for failure are different. You still need a backup strategy to address catastrophic failure, rare though it may be.
One exception that comes to mind were widespread failures affecting a particular model that Apple addressed in this recall program: https://www.apple.com/support/macbookair-flashdrive/. They had a tendency to fail shortly after the warranty expiration date, and reports poured into this site as if opening a floodgate. Let's hope yours is not the first of many such reports soon to arise, but if something like that were to occur again, it's likely to be addressed in a similar manner. Keep your repair records and receipts in a safe place (Apple maintains a service record anyway).

IMac Hard drive hardware problem

I have been having problems with my iMac. Running the disc utility is shows a problem with the hard drive which it can't repair so advises reformatting the drive. Though I can erase the volume I cannot run erase on the disc itself it comes back with the following message.
'This drive has a hardware problem that can't be repaired
Back up as much of the data as possible and replace the disk. See an authorised Apple dealer for more information,
The machine was tuning Lion OS but was shipped with Snow-Leopard, luckily I have a recent time machine backup on my time capsule. So restore should be straightforward, install from snow-leopard OSX disc and then run restore from time machine.
Question is, is it possible to reformat drive, if so how do i do that as disc utility isn't able to access drive or do I need to replace. How easy is it to replace a hard drive on a iMac.
Thanks in advance for any help.
Michael,

Disk Utility can only perform 'Erase' on a drive on which it is NOT installed. It can't erase its own drive.
You need to perform the operation from another instance of Disk utility such as booting from the original 10.6 DVD and using its disk utility on the DVD to erase the HD drive in the computer.

My iMac G5's Hard Drive Has Most Likely Failed

So my hard drive has been having problems since November 2005, but the computer has been barely holding out, until now. The computers just dead. I got this message from
It happened at the most random time. Yesterday morning, I turned on my computer and opened Safari. Everything went just fine, and about 3/4 way through loading the apple startpage, the entire computer froze up.
I tried disk utility but it froze while verifying and repairing disk permissions (about 1/8 started and it froze) and when I did verify disk, it came up with a popup window stating:
Error: The underlying task reported failure on exit
And then in the Disk Utility information window where it says the status that its at (Checking....) it said this:
Checking HFS Plus Volume
Checking Extents Overflow File
Checking Catalog File
Invalid Sibling Link
Volume Check Failed
The underlying task reported failure on exit.
1 HFS volume checked
1 volume could not be repaired because of an error
Then I ran fsck in single-user mode, and i got this:
#fsck -fy
disk0s3: I/O timeout
(4, 7808)
I'm not sure what the coordinates mean. I'm thinking they might be the coordinates to a bad sector that may be screwing EVERYTHING up because the computer failed to recognize the bad sector, and close it off of any further use.
After that I ran diskutility in single-user mode thinking maybe the GUI version was corrupted... but I let the diskutil verifyPermissions /dev/disk0s3 run for an hour and nothing showed up on the screen so i just decided to stop, shut down, and go to bed.
So now i've figured, my iMac has given me enough trouble as it is. ive had so many problems with it... ever since november 2005 (5 months into owning it) it has had the following hard drive error code show up in extended test for the Apple Hardware Test ever since... and about 1 hour ago, i retested it, and sure enough this came up:
**ERROR*CODE***ERROR*CODE**
2STF/8/3: S-ATA Bus O-Master
**ERROR*CODE***ERROR*CODE**
I'm really not happy with mac right now. I think their 1 year warranty is useless and they pretty much leave you screwed if you dont buy their applecare protection plan.
I have a windows 98 (upgraded from 95) that i bought way back in 1997, and its still functional... with the same hard drive... same everything... and it works just fine... except for the memory is small because back then 128 GB was the biggest it got) :P
so a 5 GB hard drive going on its 10th working years, and this 150 GB hard drive failed after 14 months... all i've gotta say is: Apple, thats pretty pathetic... especially after you mock PC in their commercials for "breaking down". Ive actually had less problems with all of my 3 PCs combined then I've had with this **** iMac.
So now heres what i'm trying to figure out. i'm wondering, what kind of hard drive i shuold buy to replace it... i tried the DIY hardware replacement ordering page but it says that the apple website couldnt find it (http://www.apple.com/support/imac/g5/diy/).
I wasnt planning on buying from the apple DIY anyway, but I wanted to see if it would specify a type of hard drive. Where is the popular website to go to buy these things, and how expensive will it be for me to replace it with a hard drive about as big as my current one).
Or should I not throw my hard drive away yet, and invest hope in it somehow. I heard DiskWarrior could do the trick, but I dont want to have to spend $80 on a piece of software that might not even work out right. And all the free ones you have to download to your mac... but too bad for me, my mac wont even start up... (well it does but when it gets to the desktop, its pretty much unfunctional... just a moving mouse that wont do anything).
Is there some renouned website (as crucial.com is for memory) among these forums that you might suggest?
I'm open and desperate for any input i can get. The sooner the better
Thanks in advance
-Mark

Hey look, its my friend Charlie from my Disk Permissions Error -36 post.
Here's our thread from last time. Alot of the stuff there still pertains: http://discussions.apple.com/thread.jspa?threadID=620422&tstart=0
It turns out the reformat I did only worked for a little while. Then last friday, my kernel was corrupted, and so i did "Erase All" but skipped the "Zero All Data" figuring that it wouldnt be necessary since I wasnt discarding my drive, so there wasnt anything to secure from anyone recovering private data. It worked for 4 days after that, and now I'm here again. With problems.
Do you remember getting disk I/O errors on disk0s3?
If you remember way back then, I had gotten this error when I did diskutil list in Terminal:
Aug 30 21:42:08 mark-imac-g5 kernel[0]: disk0s3: I/O error.
/dev/disk0
#: type name size identifier
0: Applepartitionscheme *149.1 GB disk0
1: Applepartitionmap 31.5 KB disk0s1
2: Apple_HFS Macintosh HD 148.9 GB disk0s3
I'm running DiskWarrior right now (borrowed it from a friend... didnt feel up to paying the $80 & have it potentially not work) and its stuck at this message:
Rebuilding Directory Data
[ |||||||||||Solid Progress Bar||||||||||| ]
Step 5: Locating Directory Data
[\\\\\\\Barbershop-like Progress Bar\\\\\\\]
Speed inhibited by disk malfunction (Skip) (Cancel)
Its been stuck there for about an hour, and I'm assuming its not going to work as you suggested it wouldn't
It's too late to do any good now, but if you ever run the
hardware test and get an error code, you should have Apple
look at it. If you were getting that error code 5 months
after the computer was new, a replacement drive would have
been covered under your warranty.
I wish I had actually done so. I was a mac-noob back then so I had no idea what anything was, and I was still getting used to the actual working-with-a-mac thing (ive been a Windows user for most of my life except for working/helping teachers with their macs at school... i was always the computer-person in school... it was pretty awesome :P)
I have to disagree with the other posters. I don't think >DiskWarrior is going to help you. Data Rescue II might help >you to get some files off your hard drive if you have files >on there that aren't backed up. But my experience was that >when I got the error in the hardware test, DiskWarrior >didn't work.
Right now I have everything backed up that I need, so it's not like i'm using DiskWarrior to get my data back. I just want a program to be able to tell the hard drive that these certain sectors that are acting up and causing the hard drive to fail are ruined and to not use them anymore. If its not just 1 sector, but the entire hard drive that is failed, I'm not even gonna bother salvaging it (even though i'm sure if it was completely failed there would be no way of getting it back that deep into failure).
I read at this website about someone else who had a similar problem to mine (http://www.desktoppublishingforum.com/bb/archive/index.php/t-901.htmldiskwarrior+speed+inhibited+by+diskmalfunction&hl=en&gl=us&ct=clnk&cd=2):
ElyseC - 07-14-2005, 11:52 PM
And now the latest reply from Marc the support tech:
There have been a handful who have seen success after four
or five days with the "speed inhibited by disk
malfunction" message. There have also been a few
up to a week. From there, admittedly, the state
of the drive has to be pretty damaged for DiskWarrior to
run so long, although the speed DiskWarrior can work is
also related to the speed of the processor, so four days
for a G3 is different than four days for a G5.
She later posted this:
,..for a variety of reasons I ended up letting DW chug away on my drive for a few days shy of an entire month.
*UPDATE MID WRITING THE POST*
Disk warrior finally unfroze! It's now Comparing Directories (recording any file or folder differences).
I'll post more when it's all done
Or if i have trouble mid-way

S.m.a.r.t. status failing, HD won't mount, verify, or repair. Can't make disk image. Any other options?

My iMac won't boot up. It gets to the grey screen with the progress bar. Gets about a third through the progress bar, then shuts off.
I boot up with the recovery disk. The S.M.A.R.T. status is "failing." Disk Utility shows the following message:
"The disk has a hardware problem that can't be repaired. Back up as much data as possible and replace the disk. See and Authorized Apple dealer for more information."
I have tried:
• In disk utility the HD can't be verified or repaired
• Making a disk image from disk utility. I got a message "input/output error"
• Using my MacBookPro laptop to boot up the iMac in target disk mode. The iMac wouldn't mount.
I backed up up a few months ago, so I'm not totally out of luck. But there's a few recent projects I'd like to salvage.
This is a 21.5" iMac with 3.33 ghz, 2x2 gb, 1000gb running the latest Yosemite OS
Any further things I should try before carting the iMac to Tekserve? Thanks everybody.

I'm afraid from your description it sounds as if the disk is seriously damaged in some way. I don't think there is anything more you can do, short of taking it to a specialist recovery service which would be extremely expensive.
Your service engineer will take the disk out and replace it with a new one; ask to keep the original disk. You could try putting it in an enclosure (more expense) and seeing whether anything will access it, but I have to say that given what you've already done it's extremely unlikely you will have any sucess.

S.M.A.R.T status failing on two internal hard drives at the same time.

Thanks for reading.
I have a Quicksilver, 733 mHz machine with 1g ram... the PROBLEM is that I have two identical 60 GB internal Maxtor HD's that have run wonderfully for many years... they just decided to tell Disk Utility that "this drive has reported a fatal hardware error to disk utility". And the S.M.A.R.T status is reported as failing- on BOTH drives. That is why I don't believe this... suffice to say, I backed up everything.
The only change that has occurred recently, is an upgrade to OS 10.4.10. In its current status, I cannont run first aid or reformat (which is what I was trying to do in the first place).
Any suggestions?

Alright, this thread is getting confusing! I am up and running again, though I am unable to start up at all on my main 17 inch apple studio display (old crt monitor). I switched to another old CRt (non-mac, and needs own external power) and it is starting up fine- faster than before actually. I went ahead and disconnected the disk without the operating system, and it didn't fix it, I then disconnected the disk with the operating system and this didn't fix it. I then reconnected both drives, took out the RAM and rebooted. Then shut down and restarted while clearing the PRAM. This didn't fix it. I then rebooted off of the restore/install disk and ran disk utility. It doesn't report any error messages and I am trying to run the repair. I will post the outcome.

New iMac 750 GB Hard Drive Fail Smart Drive Test - Glitch or Problem

Greetings!
I have a new 24" imac with 750 GB hard drive which has had problems out of the box (system crashing several times a day/unable to re-start/application crashes/general sluggishness).
Five re-installs of Leopard (upgrade/clean install/install and erase)in five weeks when I finally used the latest version of Drive Genius and TechTool Pro (4.6.1). Both claimed hard drive problems. Specifically, TechTool Pro reported smart drive failure (see report below, please).
This seemed to confirm my suspicions that something was flawed with my iMac from the start.
I have returned the computer for a new hard drive.
The Apple-approved repair shop says they've installed a new 750 GB had drive sent by Apple and when they run TechTool Pro, they get the same smart drive failure report. The techie claims this is either a glitch with TechTool Pro, or with the hard drive, but that I have nothing to worry about.
What's your opinion?
Many thanks for taking the time to read this.
SMART
Saturday, December 29, 2007 1:18:12 AM US/Pacific
S.M.A.R.T. Self-Checks <Failing!>
Model: ST3750640AS Q
Mount Point: /dev/disk0
Capacity: 698.64 GB
Writable: Yes
Ejectable: No
Removable: No
Bus: Serial ATA
Bus Location: Internal
Revision: 3.BTH
Serial Number: 5QD2JVNE
disk0s2: Ma
disk0s3: Pa
disk0s4: Peppi
S.M.A.R.T. stands for Self-Monitoring Analysis and Reporting Technology. This test checks and reports on the status of the S.M.A.R.T. routines built into your drive. These routines monitor important drive parameters as your drive is operating. An examination and analysis of these parameters can aid in the prediction of drive failure. This will allow you to back up your data before your drive fails and the data becomes inaccessible.
S.M.A.R.T. Self-Checks
Attribute Normal Worst Threshold Status
1 Read Raw Error Rate
100 253 6 Okay
3 Spin Up Time
95 92 0 Okay
4 Start/Stop Count
100 100 20 Okay
5 Reallocated Sectors
100 100 36 Okay
7 Seek Error Rate
78 60 30 Okay
9 Power On Hours
100 100 0 Okay
10 Spin Retry Count
100 100 97 Okay
12 Power Cycle Count
100 100 20 Okay
187 Unknown
100 100 0 Okay
189 Unknown
100 100 0 Okay
190 Unknown
41 37 45 Failing!
194 Temperature
59 63 0 Okay
195 HW ECC Recovered
63 61 0 Okay
197 Current Pending Sector Count
100 100 0 Okay
198 Off-Line Scan Uncorrectable Sector Count
100 100 0 Okay
199 Ultra DMA CRC Error Count (Rate)
200 200 0 Okay
200 Write Error Count
100 253 0 Okay
202 DAM Error Count
100 253 0 Okay
S.M.A.R.T. Self-Checks <Failing!>
Tests Completed
Threshold levels are exceeded occasionally. You should consider backing up your data from the hard drive. You should continue to check the hard drive for failures.
S.M.A.R.T. Self-Checks <Failing!>
-end-

Greetings, all!
This has been my first posting, despite having owned 5 Macs over twelve years - which goes to show you how reliable they are, most of the time.
I am very impressed with the thoughtful responses, and I really, really appreciate you taking the time to respond.
Here's an update since my last posting. I picked up my repaired(?) iMac from the Apple-approved repair shop. The technician's report said (referring to the original hard drive Seagate ST3750640AS Q) "The drive has passed and boots into the OS without issue. Confirmed the smart status of the hard drive shows failed, but this is for an unknown attribute. This may not really indicate the drive is failing, but could be a possibility. Since all of the other tests have passed, I feel it is best to replace the drive under warranty for the customer.
About the new hard drive, the technician wrote: I have run a third-party smart utility on the (new, replaced) hard drive again and I have found that it is failing with the same error. The Apple test shows the smart status as OK.
I have researched this error and I have found that this attribute appears to be for temperature. Since both drives showed the exact same error, this attribute can be safely ignored for smart status. I was not able to replicate any issues with this machine other than the smart status failure so I do not think there is any other hardware failing in this machine.
If the customer continues to have issues, I would recommend reinstalling the OS one more time. If the issue still persists after this, then the customer should bring in the computer when issues are still happening so we can try to determine the cause of the problem better.
At first, my iMac was performing much better, but as I began to migrate data from back-up, I was not able to connect/re-establish my iphoto library, or re-establish my Apple mail accounts( both of which I have done countless times in the past without hassle).
I decided to run Apple's Disk utility which reports it cannot repair the new drive.
Just prior to my original posting, I had sent a copy of my posting to Micromat (TechTool Pro) asking for their opinion/advice.
Their response was: The SMART routines are built into the hard drive by the drive manufacturer. They are proprietary and different for each drive manufacturer. TechTool Pro just reads the status of the built-in SMART parameters and reports their status. Basically, a threshold exceeded indicates that the drive has exceeded what the manufacturer thinks are proper operating parameters for it and it may be getting close to failing. For an interpretation of the seriousness of a specific attribute failure you would need to contact the drive manufacturer. A failure is a warning to be sure to keep good backups and consider replacing the drive. If you get a SMART failure on a drive that is under warranty, the drive manufacturer will typically replace the drive.
Following are two links that might be of interest:
http://www.ariolic.com/activesmart/docs/glossary.html
http://www.ariolic.com/activesmart/docs/smart-attribute-meaning.html
I also took your (Looby) advice and called Seagate. (I also visited their web site, which recommends replacement of their hard drive under these circumstances!)
Within a couple of minutes, the tech person agreed that this is a serious concern and I should replace the drive.
Regarding Wiil's post, Apple's Disk utility says: smart status verified.
The SmartReporter utility reports the smart status is OK.
The SmartUtility application says:smart status failed. ID: #190 Unknown attribute.
For all other posters, this was not a New Egg purchase, which was not relevant to my post. Thank you just the same.
I've left a message for the Apple-approved store and will ask for another drive, and that, if possible, it be tested before I bring my iMac in to reduce the inconvenience.
I'm also wondering if I should switch to a 500 GB hard drive, although that would defeat the purpose of buying the larger drive for all the video I work with ( I have another 2 Terabytes storage with external drives).
Any further comments welcome - and thank you all again for taking the time!

Intel raid, find the failing (but not failed) drive?

One of my two Seagate drives is failing, I get intermittent system 'hangs', drive clicking, and the following error in event viewer:
Quote
"The device, \Device\Ide\iaStor0, did not respond within the timeout period.
When I built the system I created two volumes from my two hard drives. The first volume is a Raid 1 mirror set for my root drive. The second volume is a raid 0 stripe for my non-important stuff. The two volumes are named "Root_Mirror" and "Data_Stripe"
Here's the problem, How do I know which drive is on its way out? I believe the event viewer error is complaining about the mirrored volume set (iaStor0 = "Root_Mirror" volume?), but how do I prove this? (I am correct in thinking that WinXP talks to the Intel raid controller, the raid controller talks to the hard drives. Consequently WinXP can only report errors about the raid volume, not the underlying physical hardware.
I have a strong background in unix (Sun Solaris) disk and volume management. If this was a work machine, I'd run an "iostat -En" look at the error count for each device, then determine which lun was having problems. Once I know which lun is in trouble, I'd run a health check on the lun via the array management software (RM6 or whatever). I don't see these tools in WinXP or the Intel Matrix driver...
Here is a system report from the Intel Matrix storage console if it helps:
Quote
System Information
Kit Installed: 6.0.0.1022
Kit Install History: 6.0.0.1022
Shell Version: 6.0.0.1022
OS Name: Microsoft Windows XP Professional
OS Version: 5.1.2600 Service Pack 2 Build 2600
System Name: C2D6600
System Manufacturer: MICRO-STAR INT'L
System Model: MS-7238
Processor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
BIOS Version/Date: American Megatrends Inc. V1.2, 11/08/2006
Language: ENU
Intel(R) RAID Technology
Intel RAID Controller: Intel(R) ICH8R/DO/DH SATA RAID Controller
Number of Serial ATA ports: 6
RAID Option ROM Version: 6.1.0.1002
Driver Version: 6.0.0.1022
RAID Plug-In Version: 6.0.0.1022
Language Resource Version of the RAID Plug-In: 6.0.0.1022
Create Volume Wizard Version: 6.0.0.1022
Language Resource Version of the Create Volume Wizard: 6.0.0.1022
Create Volume from Existing Hard Drive Wizard Version: 6.0.0.1022
Language Resource Version of the Create Volume from Existing Hard Drive Wizard: 6.0.0.1022
Modify Volume Wizard Version: 6.0.0.1022
Language Resource Version of the Modify Volume Wizard: 6.0.0.1022
Delete Volume Wizard Version: 6.0.0.1022
Language Resource Version of the Delete Volume Wizard: 6.0.0.1022
ISDI Library Version: 6.0.0.1022
Event Monitor User Notification Tool Version: 6.0.0.1022
Language Resource Version of the Event Monitor User Notification Tool: 6.0.0.1022
Event Monitor Version: 6.0.0.1022
Array_0000
Status: No active migration(s)
Hard Drive Write Cache Enabled: Yes
Size: 596.1 GB
Free Space: 0 GB
Number of Hard Drives: 2
Hard Drive Member 1: ST3320620AS
Hard Drive Member 2: ST3320620AS
Number of Volumes: 2
Volume Member 1: Root_Mirror
Volume Member 2: Data_Stripe
Root_Mirror
Status: Normal
System Volume: Yes
Volume Write-Back Cache Enabled: Yes
RAID Level: RAID 1 (mirroring)
Size: 100 GB
Number of Hard Drives: 2
Hard Drive Member 1: ST3320620AS
Hard Drive Member 2: ST3320620AS
Parent Array: Array_0000
Data_Stripe
Status: Normal
System Volume: No
Volume Write-Back Cache Enabled: Yes
RAID Level: RAID 0 (striping)
Strip Size: 128 KB
Size: 396.1 GB
Number of Hard Drives: 2
Hard Drive Member 1: ST3320620AS
Hard Drive Member 2: ST3320620AS
Parent Array: Array_0000
Hard Drive 0
Usage: Array member
Status: Normal
Device Port: 0
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 1
Model: ST3320620AS
Serial Number: 5QF1FGRZ
Firmware: 3.AAE
Native Command Queuing Support: Yes
Hard Drive Write Cache Enabled: Yes
Size: 298 GB
Number of Volumes: 2
Volume Member 1: Root_Mirror
Volume Member 2: Data_Stripe
Parent Array: Array_0000
Hard Drive 1
Usage: Array member
Status: Normal
Device Port: 1
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 1
Model: ST3320620AS
Serial Number: 5QF1G7GE
Firmware: 3.AAE
Native Command Queuing Support: Yes
Hard Drive Write Cache Enabled: Yes
Size: 298 GB
Number of Volumes: 2
Volume Member 1: Root_Mirror
Volume Member 2: Data_Stripe
Parent Array: Array_0000
Unused Port 0
Device Port: 2
Device Port Location: Internal
Unused Port 1
Device Port: 3
Device Port Location: Internal
Unused Port 2
Device Port: 4
Device Port Location: Internal
Unused Port 3
Device Port: 5
Device Port Location: Internal

Well, I found a way to identify a failing drive, but it is not pretty..
download Seagate's "Seatools"
burn Seatools to bootable cd
go into bios / Integrated peripherals / on-chip ATA devices / change from "raid" to "ide"
F11 boot to cdrom
run Seatools quick check to almost instantly identify the failing drive.
run Seatools extended test to find a whole SLEW of failed sectors :shocking:
reboot back into bios, Integrated peripherals / on-chip ATA devices / change back to "raid" (pray this won't blow away your data, which it didn't but you don't know that until you do it once
setup RMA refund thru Newegg, order replacement drive, and hope new drive makes it before old drive goes belly up.
while patiently waiting for new drive, sit in amazement that the Intel matrix driver ignores all the errors that Seatools found in a matter of seconds..
Here's a question. Should I be pissed that the Intel raid controller isn't reporting a bunch of errors, or should I be excited that the Intel raid contorller can keep a raid 0 stripe functioning with a clearly failing disk drive. (is it a bug or a feature????)
{sigh}

Disk Disaster: SMART status "failing", can't mount - what to do?

Hi,
My GF's PB 12" started getting slow on disk access, so I - suspecting a hard disk failure was impending - checked SMART monitor status, and all seemed fine. Just the same, I made a full backup using SuperDuper.
Now, two weeks later, the drive has failed. Booting from the SD backup, and using Disk Utility to investigate the internal drive shows it as "failing", and the helpful advise is to get the data off as soon as possible. Unfortunately I can't mount the drive...
What is the best way to proceed? Should I just give up, and contact a data recovery service straight away, or is there a better way?

Hello! If you backed up what you thought was an ailing drive didn't you backup your important data every day? Seriously though if it's really important I'd probably check out DATARESCUE. Tom

S.M.A.R.T status failing??? Drive has a hardware problem?

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