Mail undelivered --please decipher error message

Hi,
I'm having a little trouble figuring out what to do next.
My sister's email is suddenly getting returned undeliverable. She had a worldcom.ch account, and that recently had an alternate address of ip-worlcom.ch. She said I could use either one. Then, the non-ip address started returning things. Now they both do.
If I read the message below correctly, it says i'm being blocked at the server level, based on my individual IP address (hidden in the msg's below).
Is the problem in my single machine, or is it mac.com, or is it my provider, or is it worldcom's spamblocker? As far as i can tell she needs to specifically allow my IP address to receive my emails.
What's curious is that it took a few days to shut me out totally. The only other variable is an auto software update to OSX on my end.
Thanks for any help to let me know how to open the gate.
I'm copying the message i get in my inbox, and the reply she got from worlcom support in case anyone can read the french.
The original message was received at Tue, 18 Apr 2006 10:26:58 -0700 (PDT)
from webmail11-en1 [10.13.10.117]
----- The following addresses had permanent fatal errors -----
<[email protected]>
(reason: 591 your computer's IP address [YY.xxx.LLL.aa] is blacklisted by bl.spamcop.net. No direct mailling accepted, use SMTP of your ISP)
----- Transcript of session follows -----
... while talking to smtp1.worldcom.ch.:
DATA
<<< 591 your computer's IP address [YY.xxx.LLL.aa] is blacklisted by bl.spamcop.net. No direct mailling accepted, use SMTP of your ISP
554 5.0.0 Service unavailable
<<< 554 no valid RCPT address specified
Reporting-MTA: dns; smtpout.mac.com
Received-From-MTA: DNS; webmail11-en1
Arrival-Date: Tue, 18 Apr 2006 10:26:58 -0700 (PDT)
Final-Recipient: RFC822; [email protected]
Action: failed
Status: 5.0.0
Remote-MTA: DNS; smtp1.worldcom.ch
Diagnostic-Code: SMTP; 591 your computer's IP address [YY.xxx.LLL.aa] is blacklisted by bl.spamcop.net. No direct mailling accepted, use SMTP of your ISP
Last-Attempt-Date: Tue, 18 Apr 2006 10:27:02 -0700 (PDT)
From: Mail Delivery Subsystem <[email protected]>
To: <[email protected]>
Date: Tue Apr 18, 2006 09:59:33 AM CDT
Subject: Returned mail: see transcript for details
The original message was received at Tue, 18 Apr 2006 07:59:48 -0700 (PDT)
from webmail10-en1 [10.13.10.112]
----- The following addresses had permanent fatal errors -----
<[email protected]>
(reason: 591 your computer's IP address [YY.xxx.LLL.aa] is blacklisted by bl.spamcop.net. No mail will be accepted, use SMTP server of your ISP)
----- Transcript of session follows -----
... while talking to smtp2.worldcom.ch.:
DATA
<<< 591 your computer's IP address [YY.xxx.LLL.aa] is blacklisted by bl.spamcop.net. No mail will be accepted, use SMTP server of your ISP
554 5.0.0 Service unavailable
<<< 554 no valid RCPT address specified
Bonjour,
voici le message retenu dans le mail :
ATM à distance smtp1.worldcom.ch : Diagnostic SMTP : 591 your host
[YY.xxx.LLL.aa] is blacklisted by : bl.spamcop.net. No mail will be accepted
Ce message signifie que le la personne qui tente de vous envoyer un mail utilise un serveur d'envoi qui est sur une liste noire de Spam, (message publicitaire) en terme plus claire son serveur est utilisé pour polluer les boîtes des internautes avec des messages non désirés.
IP worldcom se réfère à ces listes noires afin de ne pas accepter les mails venants de ces serveurs !
Après plus d'une année d'expérience nous avons constaté que plus de 80% des spams sont filtrés de cette façon.
Pour se désinscrire de cette liste noire, l'administrateur du serveur ou le provider doit faire le nécessaire pour sécuriser son serveur ou changer le reverse de son adresse IP.
Allez ensuite directement sur le site www de : http://www.spamcop.net/bl.shtml?YY.xxx.LLL.aa
Meilleures salutations, Yannick
Support technique IP worldcom SA
IP worldcom SA
4, ch. du Vuasset
1028 Préverenges
http://www.ipworldcom.ch
Administration : 021/804 53 53 (9:00-12:00/14:00-17:00)
SIP administration : 53 (interne) ou [email protected] (international)
E-mail administration : [email protected]
Support PC & MAC : 021/804 53 73 (9:00-18:00)
SIP support PC & MAC : 69 (interne) ou [email protected] (international)
E-mail support PC & MAC : [email protected]
Fax : 021/803 22 66
ibook g4 Mac OS X (10.4.2)

Hello,
There is a good deal of irony in the message you received, and the web page at the link in the message your sister received.
In the case of ISP's trying to police sending from computers connecting to their networks, an authenticated SMTP (which smtp.mac.com is) is a good thing, and they readily allow you to use the smtp.mac.com (but often on special Ports). In the case of your sister's ISP any authenticated SMTP is a bad thing, based likely upon the fact that authenticated SMTP are needed when sending from hotspots, cafes, etc, where such use might disguise the source point for email. For you, as a .mac user that is a strength of the using the smtp.mac.com, precisely because it aids in sending when you are away from home, and the connection with your ISP.
So their filter apparently is based upon recognizing the domain of a sender, hence the admonishment to use the SMTP of your ISP -- I have never seen this message, but understand it to mean they are only going to accept mail from know sources, and their method of "knowing" is the evidence of the use of the SMTP of a known ISP.
Your quickest solution is to use the SMTP provided by your ISP as the Outgoing Server for your .mac account -- this should not require you to use the email address given to you by your ISP, however.
If this banning has been somehow "learned", it could be due to Mail 2.0 turning Rich Text into HTML, and HTML is often a trigger to declaring an email to be Junk.
More info, if possible, of if you find out more.
Ernie

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