Sales order qty is not updated in COPA

Dear All,
for Warranty process ; we are using the standard item category - TANN which is working correctly and updates the sales qty in COPA at the time of billing
and today we have created new Z item category-ZTAA ( it is same as standard item category ) but  this item category is not posted any COPA values at the time of billing and its posted the COPA at the sales order settlement without sales qty values.
Can you please help me to know the reason for this 2 item category behavior and what can be the missing configuration or setup ? ( pls note i have checked different settings for this both the item categories configuration and the configuration is always same )
Thanks for your quick feedback
Regards
Ramu

Hi Ajay,
yes ; i already checked this settings and the sales order does not have any requirement type.
i think its very strange for me becuase both standard item categories ( without any item type in item categories ) and the behaviour is different ; for your quick reference pls check the below exmaple.
Sales order - 123
Item-10 /TANN
Item-20/ZTAA
COPA results :
for item -10 , COPA is posted at the time of billing with correct qty
for item-20, COPA is posted at the time of sales order settlement without qty.
BR
Ramu

Similar Messages

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    i already used same But it's not working
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  • Sales order qty not updated in copa

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