Same results appear regardless of search query - Office 365

Hi,
I am currently experiencing an issue with search. Whenever I search, the same results appear regardless of the search term I used. they even appear in the same
order.
I could type, "policy", "test" or "sadfasdfasdfvdfb" and the same results would appear in the exact same order. 
I've added custom refiners but have not changed the default search results webpart.
Thanks,

Do you have a custom search results page? It is possible to embed search term into the page so it will not use your input. Check results page web parts and their settings.

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