SAP PI 7.1 - Runtime Workbench Error - "Service Unavailable"

Hi there,
We have just installed SAP PI 7.1 on an iSeries 6.1 server, all seems to be successfully installed except that the runtime workbench will not start. It seems to be that the runtime workbench service was not deployed successfully during the install.
The error when trying to launch the Runtime Workbench is:
Application cannot be started!
Details: com.sap.engine.services.deploy.exceptions.ServerDeploymentException: [ERROR CODE DPL.DS.5004] Cannot create application loader for application sap.com/com.sap.xi.rwb.
     at com.sap.engine.services.deploy.server.utils.LoadContextUtils.defineSharedApplicationLoader(LoadContextUtils.java:100)
     at com.sap.engine.services.deploy.server.DeployServiceImpl.bindLoader(DeployServiceImpl.java:1780)
     at com.sap.engine.services.deploy.server.application.StartTransaction.prepareCommon(StartTransaction.java:216)
     at com.sap.engine.services.deploy.server.application.StartTransaction.prepare(StartTransaction.java:179)
     at com.sap.engine.services.deploy.server.application.ApplicationTransaction.makeAllPhasesOnOneServer(ApplicationTransaction.java:419)
     at com.sap.engine.services.deploy.server.application.ParallelAdapter.makeAllPhasesImpl(ParallelAdapter.java:495)
     at com.sap.engine.services.deploy.server.application.StartTransaction.makeAllPhasesImpl(StartTransaction.java:554)
     at com.sap.engine.services.deploy.server.application.ParallelAdapter.runInTheSameThread(ParallelAdapter.java:248)
     at com.sap.engine.services.deploy.server.application.ParallelAdapter.makeAllPhasesAndWait(ParallelAdapter.java:389)
     at com.sap.engine.services.deploy.server.DeployServiceImpl.startApplicationAndWait(DeployServiceImpl.java:3387)
     at com.sap.engine.services.deploy.server.DeployServiceImpl.startApplicationAndWait(DeployServiceImpl.java:3373)
     at com.sap.engine.services.deploy.server.DeployCommunicatorImpl.startApplicationAndWait(DeployCommunicatorImpl.java:749)
     at com.sap.engine.services.servlets_jsp.server.deploy.impl.ApplicationManager.start(ApplicationManager.java:180)
     at com.sap.engine.services.servlets_jsp.server.deploy.impl.ApplicationManager.analyseAppStatusMode(ApplicationManager.java:288)
     at com.sap.engine.services.servlets_jsp.server.DeployContext.startLazyApplication(DeployContext.java:334)
     at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:86)
     at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:71)
     at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:67)
     at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
     at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:71)
     at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)
     at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
     at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:71)
     at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
     at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
     at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:71)
     at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
     at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
     at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:71)
     at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:309)
     at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.run(Processor.java:222)
     at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:152)
     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:247)
Caused by: java.lang.IllegalStateException: [ERROR CODE DPL.DS.6102] The sap.com/com.sap.xi.rwb class loader is not null, but sap.com/com.sap.xi.rwbcom.sap.engine.boot.loader.ResourceMultiParentClassLoader722bac67alive for the LoadContext, which is wrong /nHint: The reason could be leaking class loaders.You can also check, whether above in the stack trace, there is a call to unregister the loader.
     at com.sap.engine.services.deploy.server.utils.LoadContextUtils.ensureLoaderNameAndUnregisteredLoader(LoadContextUtils.java:52)
     at com.sap.engine.services.deploy.server.utils.LoadContextUtils.defineSharedApplicationLoader(LoadContextUtils.java:72)
     ... 34 more
Has anybody had this error before? Or how easy is it to manually re-deploy the service again?
Thanks for the help
Lynton

I have just seen this on the forum as well which is exactly the same question that I have....
RWB application cannot be started after PI 7.1 installation
I will try it now and will let you know
Lynton
Edited by: Lynton Grice on Aug 18, 2009 12:29 PM

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Errors in Runtime workbench after support pack stack 12

We have installed support pack stack 12 and now the runtime workbench - component monitoring is not working. I get a page of errors. here are some of the errors
Unknown error: com.sap.engine.services.servlets_jsp.server.jsp.exceptions.CompilingException: Error while executing the compilation process: /usr/sap/XI0/DVEBMGS70/j2ee/cluster/server0/apps/sap.com/com.sap.xi.rwb/servlet_jsp/rwb/work/jsp_component_monitoring1117074148914.java:250: cannot resolve symbol symbol : method getTestModel () location: class com.sap.aii.rwb.web.componentmonitoring.model.CmMainModel CompTestModel testModel = cmMainModel.getTestModel(); ^ /usr/sap/XI0/DVEBMGS70/j2ee/cluster/server0/apps/sap.com/com.sap.xi.rwb/servlet_jsp/rwb/work/jsp_component_monitoring1117074148914.java:283: cannot resolve symbol symbol : method getTextFromCore (java.lang.String) location: class com.sap.aii.rwb.web.componentmonitoring.model.CmMainModel jspxth_hbj_tray_0.setTitle( cmMainModel.getTextFromCore("component_monitoring") ); ^ /usr/sap/XI0/DVEBMGS70/j2ee/cluster/server0/apps/sap.com/com.sap.xi.rwb/servlet_jsp/rwb/work/jsp_component_monitoring1117074148914.java:391: cannot resolve symbol symbol : method getText (java.lang.String) location: class com.sap.aii.rwb.web.componentmonitoring.model.CmMainModel jspxth_hbj_listBoxItem_0.setValue( cmMainModel.getText("all_lbi") ); ^ /usr/sap/XI0/DVEBMGS70/j2ee/cluster/server0/apps/sap.com/com.sap.xi.rwb/servlet_jsp/rwb/work/jsp_component_monitoring1117074148914.java:415: cannot resolve symbol symbol : method getText (java.lang.String) location: class com.sap.aii.rwb.web.componentmonitoring.model.CmMainModel jspxth_hbj_listBoxItem_1.setValue( cmMainModel.getText("red_lbi") ); ^ /usr/sap/XI0/DVEBMGS70/j2ee/cluster/server0/apps/sap.com/com.sap.xi.rwb/servlet_jsp/rwb/work/jsp_component_monitoring1117074148914.java:439: cannot resolve symbol symbol : method getText (java.lang.String) location: class com.sap.aii.rwb.web.componentmonitoring.model.CmMainModel jspxth_hbj_listBoxItem_2.setValue( cmMainModel.getText("redYellow_lbi") ); ^ /usr/sap/XI0/DVEBMGS70/j2ee/cluster/server0/apps/sap.com/com.sap.xi.rwb/servlet_jsp/rwb/work/jsp_component_monitoring1117074148914.java:486: cannot resolve symbol symbol : method getText (java.lang.String) location: class com.sap.aii.rwb.web.componentmonitoring.model.CmMainModel jspxth_hbj_button_0.setText( cmMainModel.getText("go_button") ); ^ /usr/sap/XI0/DVEBMGS70/j2ee/cluster/server0/apps/sap.com/com.sap.xi.rwb/servlet_jsp/rwb/work/jsp_component_monitoring1117074148914.java:647: cannot resolve symbol symbol : method getText (java.lang.String) location: class com.sap.aii.rwb.web.componentmonitoring.model.CmMainModel jspxth_hbj_button_1.setText( cmMainModel.getText("tree_view_button") ); ^ /usr/sap/XI0/DVEBMGS70/j2ee/cluster/server0/apps/sap.com/com.sap.xi.rwb/servlet_jsp/rwb/work/jsp_component_monitoring1117074148914.java:662: cannot resolve symbol symbol : method getText (java.lang.String) location: class com.sap.aii.rwb.web.componentmonitoring.model.CmMainModel String label = cmMainModel.getText("switchToTableView"); ^ /usr/sap/XI0/DVEBMGS70/j2ee/cluster/server0/apps/sap.com/com.sap.xi.rwb/servlet_jsp/rwb/work/jsp_component_monitoring1117074148914.java:703: cannot resolve symbol symbol : method getText (java.lang.String) location: class com.sap.aii.rwb.web.componentmonitoring.model.CmMainModel jspxth_hbj_button_2.setText( cmMainModel.getText("ccms_button") ); ^ /usr/sap/XI0/DVEBMGS70/j2ee/cluster/server0/apps/sap.com/com.sap.xi.rwb/servlet_jsp/rwb/work/jsp_component_monitoring1117074148914.java:808: cannot resolve symbol symbol : method getText (java.lang.String) location: class com.sap.aii.rwb.web.componentmonitoring.model.CmMainModel jspxth_hbj_group_1.setTitle( cmMainModel.getText("searchResults_group") );
I have done the java support pack again to make sure it was installed properly.
Thanks,
Dede Logan

Well after the SAP XI server was restarted and I tried to go back into the runtime workbench and then into the Component Monitoring I am getting another error.
Unknown error: com.sap.engine.services.servlets_jsp.server.jsp.exceptions.CompilingException: Error while executing the compilation process: /usr/sap/XI0/DVEBMGS70/j2ee/cluster/server0/apps/sap.com/com.sap.xi.rwb/servlet_jsp/rwb/work/jsp_jsp_error1117123949279.java:74: setFeedbackToUser(com.sap.aii.rwb.web.util.Feedback) in com.sap.aii.rwb.web.application.model.AppMainModel cannot be applied to (com.sap.aii.rwb.util.web.Feedback) appMainModel.setFeedbackToUser( ^ /usr/sap/XI0/DVEBMGS70/j2ee/cluster/server0/apps/sap.com/com.sap.xi.rwb/servlet_jsp/rwb/work/jsp_jsp_error1117123949279.java:79: setFeedbackToUser(com.sap.aii.rwb.web.util.Feedback) in com.sap.aii.rwb.web.application.model.AppMainModel cannot be applied to (com.sap.aii.rwb.util.web.Feedback) appMainModel.setFeedbackToUser( ^ 2 errors .
does anyone know how to correct this error or what the cause of the error.
dede

SAP PI 7.1 - Runtime Workbench Error - "Service Unavailable"

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