SAP Professional B1 Support License Question

Hello,
I wasn't sure where to post this question so I posted it in this forum. We were wondering how other SAP professionals handle the case where if we need to login to a clients SAP B1 to support them and all of the licenses are in use is the onus on us to provide a support license to them during the sale or do you make the client buy an extra license for handling support issues?
Let me know.
Regards,
Jason Grandmaison

This question should be posted on System Administration forum.
Thanks,
Gordon

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Hi Michael
You are right, it is confusing...
I think it will be better to contact sales to get this explained as opposed to technical support people that monitor this SCN Space.
Sales ph: 866-681-3435, 1-800-677-7271
Worldwide Office Locations | SAP
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow me on Twitter (#SAPLumira)
Got Enhancement ideas? Use the SAP Idea Place

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