Save as pdf option doesn't work

I'm running OS X 10.3.9 and MS Word 2004. Whenever I try to use the new option in the Print dialog "Save as pdf" the button is always greyed out. I've gone through all of my on-line help options and can't find any help with how to make this work. Do any of you know why my "Save as pdf" option isn't available?
Thanks!
Peg

Peg,
Welcome to Apple Discussions.
Make sure that you have a PDF Services folder in both of these locations:
1. Macintosh HD/Users/yourusername/Library/PDF Services
2. Macintosh HD/Library/PDF Services
If the PDF Services folder is missing from either of these locations, create a new folder, name it PDF Services, and place it in the missing location.
;~)

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