Scan feature on 8600 All-in-One won't work

My scan feature on my 8600 stopped working. It was working fine last week. It prints and faxes fine. When I try to do a new scan, my laptop says it is trying to establish connection. But a connection is never established. So the scan fails. I'm running Windows 8.1. I use the scan feature regularly for my job. So I need a quick solution or unfortunately I'm off to buy another printer. Thanks.

Hello @kwkelly,
Welcome to the HP Support Forums! I understand you are not able to scan with your HP Officejet 8600, you are using the Windows 8.1 Operating system and it was working fine and now when you attempt the scan you get an error 'Trying to establish connection'.
First I would like you to run the HP Print and Scan Doctor > www.hp.com/go/tools
-- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Let me know what the PSDR finds, if you are still unable to scan please continue below:
A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Officejet...
Complete the troubleshooting steps listed above, are you now able to scan?
I hope to hear from you soon!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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OK, try installing this firmware. Depending on which OS you have, please select the link below:
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My 8600 all in one won't scan

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Hi,
Please download and run HP Print and Scan Dr utility from link below.
www.hp.com/go/tools
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Hp officejet pro 8600 all in one prints but won't scan

I have recently moved house and changed my wireless router from BT to Virgin.
I am running OS X 10.9.5
I am able to print from my mac without issue, however, it has stopped scanning. I have managed to get it to work twice on isolated instances but it won't work consistently.
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Hi there @Steph390 , welcome to the forums!
I have some suggestions for you to hopefully correct the scanning issue you are having. Please feel free to reply back and let me know the results!
1. Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer.
2. Mac OS X: How to reset the printing system
3. Repair disk permissions
4. Restart your computer.
5. Re-add the printer
Once the printer is connected on the network, follow these steps to maintain the wireless connection, normally a static IP will help out quite a bit: Printer Does Not Maintain Wireless Connection
Good luck to you
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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HP5510 All-In-One won't scan entire page image

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Hi @bonbon2D,
I see by your post that you are unable to scan the full image on the Mac. I can help you with this.
I have provided a document for how to scan and change the scan settings.
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Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
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What application are you trying to scan with?
How is the printer connected? (USB/Ethernet/Wireless)
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hey @mech3320 ,
Thank you for taking the time out of your day to ask that question on the HP Forums today!
I understand that you are having some trouble with the driver download on your AMD chipset but not your Intel one.
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Hello Stringfield, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would like to help.
I would suggest performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then recommend downloading and running the HP Print and Scan Doctor.
Please let me know the results. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hi LFoskey,
Does the printer send multiple faxes when you fax directly from the printer, or only when you fax from Word?
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Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
Click here to download and run the Print and Scan Doctor> www.hp.com/go/tools
Please post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks ( ), the tool did not find any problems.
If you see green wrenches ( ), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
If you see a red X ( ), follow the on-screen instructions to resolve the issue.
I look forward to hearing from you. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Sunshyn2005 - I work on behalf of HP

C3180 Photosmart All-in-one won't print. Gives message 'clear paper jam.' There is no paper jam.

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You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Welcome to the Support Communities!
The article below may be able to help you with this. Click on the link below for more information:
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Hi checkyou,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry to hear that you are having connectivity issues with the printer to the WiFi. I have seen this issue and I was able to resolve the issue by doing one easy step. If you happen to have the printer power cable connected to a power bar/strip, please remove it and connect it directly to a wall outlet. HP printers already have built in surge protector and if you have the power cable connected to a bar/strip, the printer will not get all the power it needs to function properly and this could very well be the reason why you are having issues.
Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please note that the printer that is listed in the document is a LaserJet printer and it is only used as an example. This document is meant for HP products in general.
If this does not resolve the issue, please feel free to write me back.
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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W a t e r b o y 71
I work on behalf of HP

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In the Start Menu, type 'Live Essentials', and open the option which says to go online to get Windows Live Essentials. This way, you can install Windows Mail.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

Scan feature on 8600 All-in-One won't work

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