Scan to Computer has stopped working
Can no longer scan to the computer. Scan to Computer error message is "an error occurred while communicating with the scanner".
Am using Mac OS X 10.10 Yosemite.
Printing from computer and ePrinting is working.
HP Utility says Driver is HP Inkjet 8 Driver 4.2.4
I used HP Help to download SW OSX Mavericks, which I was guided to by the site. (shouldn't it be Yosemite?)
I rebooted the Mac, but still not working.
Would appreciate help to fix this problem.
PS I did not UNINSTALL the HP software as I'm worried about losing my registration etc
Thanks
BVM1
Welcome to the HP Community @BVM1 ,
I understand you can no longer scan to your Mac from your Photosmart 6520, and I hope to help you resolve this issue. For starters, you will not loose your registration if you need to uninstall and reinstall the printer.
Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer and test a scan again.
If the scanning still does not work, try these steps in the order I wrote them in:
Reset the printing system
Repair disk permissions
Restart the Mac
Download and install the Full Driver for Yosemite here: HP Photosmart 6520 e-All-in-One Printer
In addition, download this driver: HP Printer Drivers v3.0 for OS X
Scanning should now work, fingers crossed!
Please respond to me with the results!
R a i n b o w 7000I work on behalf of HP
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