Scan to email setup

When trying to setup my scan to email via Gmail I keep getting an error screen saying "incorrect credentials". I am using the correct password. Additionally, when i use a Yahoo email account it appears to work.

Hi,
Gmail had recently changed several security options which may block the printer from connecting to their servers.
First open the following link and ensure you are logged on to the same account as you are setting for the printer.
https://myaccount.google.com/
Within the Signing in section ensure that "2-Step Verification" is set as "Off", as well ensure that "Access for less secure apps" is set as "Allowed", otherwise the verification will fail.
Within the Recent activity section click on "Devices", if you see any blocked connection attempt (it will be highlighted in red) click on Yes and follow the steps by allowing access for less secure apps...
Once you are done run a test for the outgoing user profile and check if the problem been resolved.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Office Jet Pro 8600 Plus Scan to Email Setup, website not working.

When setting up scan to email.
The first question is: Is the HP software provided with the printer installed on the network-connected computer?
The answer should be yes, but we can't follow the steps of opening up the software on the computer and acessing scanner options like the printer tells us to.
Anyway, in the past I have set up a two users by selecting "No" to this question then it provies me with a website to enter in:
http://192.168.5.158
This is the current address it is giving me. This has worked for me in the past and have had no issues setting it up this way. But now (after my employer changed my email address) my scan to email is no longer working and I am trying to set it up again with my new email.
Every time I type in the given address: http//192.168.5.158 I receive an error message.
[Fiddler] The socket connection to 192.168.5.158 failed.
ErrorCode: 10060.
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.168.5.158:80
I had found a forum that had supposedly been a solution where they said to remove web services on the printer and re-set it up, this did not work at all. Still can't set up a scan to email. I just want to use the site given like I normally do, and set it up that way, I need help as SOON as possible please

Hello rachelhuver,
Welcome to the HP Support Forums!
Regarding the issue connecting to the Officejet Pro 8600 Plus's Embedded Web Server to change the Email used for Scan to Email, I would like to see if I can help.
If you touch the Wireless icon on the printer, is the I.P address the same as you noted in your post? If not, use that I.P in an attempt to access the needed page.
If you are still unable to load the page, try using a different web browser on the computer. For example, if using IE, try Firefox.
If you are still unable, it would appear to me that the network is blocking this page from you. You can get around this by connecting temporarily to the printers Wireless Direct network. To connect to this;
Touch Setup
Network
Wireless Direct
On with no security (I suggest)
Connect the computer to the printer's network, ie HP-Print-**-Officejet 8600 series.
Open a web browser (don't worry if you get a message about no Internet), enter this I.P: 192.168.223.1 and hit Enter.
You should now be able to access the Embedded Web Server of the printer, make your changes and apply them.
Hope this helps,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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MFP M476DW Scan to Email setup

Posting this as a general gripe and as a solution to others who may have similar issues: When configuring Deafult SMTP settings for scanning to email on the M476DW, be aware that the "SAVE AND TEST" button does not utilize any of the information in the "send from" fields. It merely sends a test TO and FROM the email address you entered in the TO field beside the SAVE and TEST button.So while this test will confirm whether you can talk to your SMTP server, it does nothing to confirm whether your entries in the "Default From" fields are correct. (in my case, we had the DEFAULT FROM field set to "jblow" instead of "[email protected]") So, our SAVE and TEST successfully sent test emails to whoever you put in the SAVE and TEST field, but when trying to do a scan to email at the actual physical device it would error out, giving absolutely no indication of what was wrong apart from "An error occured while sending the email. Try sending again."I eventually discovered the issue by percolating through SMTP logs on my mail server. So, HP, if you are listening. Three things would be nice to have in future firmware on this device. 1) how about a log file somewhere that we can actually see what it's trying to do or a more specific error message on the panel? 2) what good is the SAVE and TEST feature if it doesn't test the parameters that are entered? 3) while I should have known that the Default From: field needs the "@doman.com" at the end of it, wouldn't it make sense to not accept anything in non-email address format? Thanks for listening, and I hope this helps someone in the future.

Thanks for this posting. I just finished setting up our printer and for the life of me I couldn't figure out where to change the from name. When I tried to scan to email, it was showing it was from "unknown" which kept putting it in my spam folder. HP diffenitly needs to clarify what needs to be entered in the from field. I'm a happy camper thanks again

"Scan to Email " setup on hpoffice jet pro8600- can't find the wizzard for this enable

Printer needs to be enabled to scan to email. New printer

No it is not new. I changed my email passwowd & cant figure out how to get to the right screen to correct it. I was able to print out instructions but they don't make sense. They say to double click scanner actions & I can't even find that!

Error Message- Changed email passwords and now can't scan to email

Changed google email accounts and now wont scan to email, error message.
How o I change or confirm passwords. It has also lost air print.

Hi @sellingsf ,
Welcome to the HP forums.
I understand that you need to update teh settings for your scan to email feature and have an Airprint issue.
I would like to help.
First you will need to gather your printers IP address.
Touch the wireless icon on the front panel of your 8600.
If it says IP no link, your printer has fallen off the network. This would be why Airprint is not working.
Once you have the printers IP address, open safari or chrome.
In the address bar type the printers IP address and press return.
This should take you to the printers Embedded Web Server (EWS).
Once at the EWS you should see the scan to email setup.
Choose the option to edit the email and type in your new password.
Save and test.
With the inability to Airprint, go into system preferences.
Then go into printers and scanners.
Select the 8600 plus and click the minus icon to remove it.
once the printer is gone, click the plus sign to add the printer again.
If you encounter any 'hiccups' or require further assistance, please let me know.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Scan to Email Error Message "cannot connect to server. check server name and address"

I have a HP Officejet Pro 8600 Plus.
I've been using this printer for several months. Now am getting an ERROR message when I try to scan to email that it "cannot connect to server. check server name and address"
I'm not sure how to check this. We can all still print remotely via the internet connection.
Anyone have any ideas?

Thanks for the info.,
Did you recently change your operating system or network router that started to cause this error?
Check out this thread - http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Configuring-quot-Scan-To-E-mail-quot-on-HP-...
You may also need to change the printer DNS settings manually - http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-8500-Scan-to-Email-setup-cant-conne...
Thanks

Cannot set up scan to email

Cannot get the setup wizard for scan to email to successfully complete this task. Tells me that username or password is incorrect but they have been entered correctly. Have reentered info severat times. What do I do?
Thanks

Hello @mkormendy ,
You can try to set it up without the driver.
Obtain the printers IP address.
Go into Setup, then Network, then select View Network Settings.
Note the IP address.
On your computer open your preferred web browser. (Chrome, Firefox, Safari, ect..)
In the URL or address bar type the printers IP address (192.168.x.xx or whatever it may be)
Press the enter key.
You should be taken to the printers Embedded Web Server (EWS)
From here you should see the scan to email setup.
Go through the setup.
This will use the printers firmware and bypass using the software.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Email Setup application is not working on my device Blackberry Curve 9320

Dear Sir/Madam: I am unable to set up email using Email Setup application on my device. However I can setup my email accounts through the mobile service provider's web portal. Every time I try to setup emails from my device using "Emails Setup" option, I get the message "Your device encountered a problem with this application's server". Looking forward to your kind response Thanks Nini

Hi and Welcome to the Community!
Here is a KB that discusses that error:
Article ID: KB32866 Error "Your device had a problem connecting to the server" is displayed when attempting to integrate an email account in the Email Setup application
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Help please - Bricked Phone - Now no email setup or app installation possible!

Hello,
I'm new here and I've searched your posts looking for a solution to my problem but nothing seems to work.
My phone (curve 8520) was bricked/nuked and I fixed it following these instructions http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry.
All went well except for the fact that I lost the email setup icon on my phone.
I tried using this link http://www.mobileemail.vodafone.pt/ but they tell me I have to use my phone to do it. When I try it using my phone it won't let me and I receive a message telling me that I need to contact my network provider.
After this I tried a security wipe. Nothing.
Today I tried installing facebook and got this message "Download Failed 907 Invalid COD"
After that I tried following these steps http://supportforums.blackberry.com/t5/BlackBerry-Bold/Done-a-Security-Wipe-and-now-can-t-set-up-my-... but I dont get any message after registering HRT (http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB00510&sliceId=2&cmd=displayKC&d...
Does anyone know what's wrong with my phone? Can it be fixed?
I need email on my phone for work...
Thanks!

Hi and Welcome to the Community!
MissTangerine wrote:
After that I tried following these steps http://supportforums.blackberry.com/t5/BlackBerry-Bold/Done-a-Security-Wipe-and-now-can-t-set-up-my-... but I dont get any message after registering HRT
Given that, you need to talk to your mobile service provider...it is their network that your BB must attach to, and for some reason it is not doing so. But, since it is their network, you need their formal support to resolve this.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Laserjet 500 MFP Scan to email stopped working

Hi,
We have three LJ500 M575's, which we have been using for around 10 months with no issues.
All three devices use the same Exchange User.
This week we started to get SMTP Protocol Errors when sending scan to email, I have checked the Log and the error is 44.10.01 SMTP Protocol Error.
I ran through the setup wizard and left the details the same, at the end I sent a test email, and this is fine, I have sent these internal and external to the company, and each time the test email is delivered.
When I then go back to scan I get the same 44.10.01 error. I have changed the username and ran the same test, with the same results, I am able to send the setup test email, but when I go to scan I get the same 44.10.01 This is the same across all three devices.
I have flashed one of the devices with Firmware 2304061_439478, but this has had no effect.
I cannot see any errors on the Exchange side.
Any ideas anyone?

@ITD
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Laserjet pro 200 color mfp m276nw Scan to Email issue

My laserjet pro 200 color mfp m276nw claims email is not set-up. I have entered in the e-mail addresses to send the scans to, but it still claims it is not setup. How do I setup this feature? I already have the "Send an Email" feature working where it sends the scan "from" my e-mail, but I want to use the Address Book feature and just send to a specific e-mail.

HI @Username57 ,
I see by your post that you what to setup the scan to email on the printer. I would like to help you out with this issue today.
I have provided a document for How to Scan: From the Control Panel. Select Scan to an email.
If you are still having issues then go into the printer's Embedded Web Server by typing in the printer's IP address in your web browser and setup a Static IP and set the DNS address.
Click the Network tab, then click on IP4 config on the left side.
Click on Network Address (IP)
Select Manual.
Type in the printer's information and IP address.
Set the DNS Address Configuration as Manual. Under Network Information, it looks like you can change the settings there.
Set the preferred address as 8.8.8.8
Set the Alternate address as 8.8.4.4 and confirm the changes.
Try setting it up again.
If you need further assistance, just let me know.
Happy New Years!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Can't scan to email

All functions on my photosmart 7520 work, except the scan to email function. I have tried everything. Please help.

Hi,
You will need to setup the Scan to Email. You will need to install the sowftware for this to work.
Go to www.hp.com > Support > Download drivers for your Printer.
Once installed, go to the HP Printer Assistant, click on the "Scan to Email Wizard" to setup the feature.
Please click the “Kudos Thumbs up” on the left if this has helped you and “Accept as solution” if this has helped solved your problem.

Scan to email settings

i am using windows vista and a HP Laserjet pro 200 color MFP M276nw
My goal is use the MFP to scan and send a document, photo, etc via email using my hotmail account.
i tried to create an outgoing email profile using the HP device toolbox. i am using a hotmail account (and tried a yahoo account) but would like to focus on the hotmail account. I tried various SMTP servers for hotmail (smtp-mail.outlook.com; smtp.live.com ; smtp.hotmail.com) and multiple SMTP ports with each server (25, 110, 587, 995)
I receive the same error for each one
"Cannot resolve the SMTP server. Check this setting with your system administrator or Internet Service Provider."

Hi @jedi_nite1980,
I see by your post that you are trying to setup the outgoing email profile account using Hotmail and are getting a error for the "Cannot resolve the SMTP server. Check this setting with your system administrator or Internet Service Provider".
Your best bet is to contact email provider for the proper SMTP settings. The ones listed on the web might not be accurate if a update was done and it just hasn't be provided yet. You will need the correct SMTP server and SMTP port information.
Here is a document for setting up the scan to email through the Scan to E-mail Wizard.
How to Scan: From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder).
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Scan to email does not work

Hello.
I am having some issues with my HP LaserJet pro 200 Colour MFP m276n
It is very odd, Basically I can scan to email with a @outlook or @gmail address
But when I use a company email like [email protected] It will not work. It works on every other email provider except ours.
I have contacted the hoster and they cannot find any issues. I have used all setup wizards and followed all instructions to the letter.
It is not a problem with our emails because we have another printer on the same email address and settings in another room and it works completly fine.
When I test the email on the Admin Page it tests successfully. But When I scan to email on the printer it does not work.
any help with this would be great, I have ran out of ideas.
Thanks alot!
-Sean

Hi GrsSean,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand the scan to email won't scan to a email with the .co.uk extension.
I will be happy to help you.
I would set the scan to email again by running the wizard to see if that will resolve the issue.
How to Scan: From the Control Panel.
If following the guidelines from this document doesn't work then I would recommend to call HP phone support in your country.
Contact HP Worldwide.
Hope this helps.
Thank you for posting on the HP Forums.
Have a wonderful day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP 375 MFP scanning to email not possible any more

HI, there:
I have owned the MFP for over 4 months. Just after it was installed, I set up the scanning to email function, and it has been working well so far- until now. Actually nothing was changed- but suddenly the port 25, or other ports do not allow me to scan from hotmail accounts. I am not sure if it is hotmail, or not, since my outlook emails are still coming. Even after I tried with other ports- still setup of scanning to email with HP program could not go thru. Can anybody help? I really don't want to bring a USB stick every time using the function.
Thanks
Rob

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at Printers - LaserJet.
Click on New Post.
I hope this helps.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Scan to email setup

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